Cleveland Clinic
Reviews and Complaints

Cleveland Clinic does not recognize lic service animals what they want is to have someone not have their service animal with them and need them and because they are breaking the Florida laws have an episode and now you have a patient hurt and ill all caused by not recognizing any disabilities except Blindness. on your property and lawsuits will be filed so if you are old disabled do not use this hospital or its doctors unless you enjoy feeling like you are a second-class citizen and you will spend no less than 6 hours before seeing anyone. I witness a child turning blue and not breathing and still told mom to sit down until she freaks out then they were like oh we will see you.

Beware! Dr. Vincent Boytim is one doctor that I would NOT want to recommend. The physical was not done well, and he did NOT listen to me. He ordered the WRONG test and would not admit it even after I contacted the Ombudsman's office. Now I am left with a hefty bill and need to order new tests with a NEW doctor. Shame on you. Don't talk down to me. Get off your righteous pedestal and remember that you are providing a service to your patients. Wow! Cleveland Clinic is supposed to be top-notch. I guess they have good and bad doctors like everyone else.

Went in for Wellness check up and asked Dr.Emmanuel Ashban question about previous condition and Dr. Eshban has charged me $692.00 for a visit fee which I was not aware of any charges for asking questions about Wellness check up. If thing the the Dr. should let us know that there would be an additional charge for asking questions.I feel Cleveland Clinic has done me Wrong by asking a question about my Health. Very Disappointed for pulling a Fast One on a client !

My wife had been in contact with Dr. Jane Paski regarding an infected speed port in her left arm. Dr. Paski strongly advised that she go to the emergency room immediately. She was taken to Reynolds Memorial Hospital, where it was determined that they were unable to remove the port, and she was subsequently transported to Cleveland Clinic.

Unfortunately, the receiving internist or resident at Cleveland Clinic failed to review her medical chart thoroughly and did not see the prior communications with Dr. Paski. As a result, Dr. Paski was not informed of my wife's admission, did not visit her during her stay, and my wife lost 24 critical hours of treatment.

I was referred to the Cleveland Clinic endocrinology department by my cardiologist to assure my hypertension was not related to my endocrine system. I subsequently scheduled the appointment and received confirmation with visit instructions. My wife and I then drove 5 hours to my appointment, parked, entered the main facility and eventually found our way to where we needed to be. The normal routine of check-in, insurance, etc. was performed and I was directed to another area of the building for my appointment. Eventually I was led to an examination room with a few more questions, blood pressure, temp, etc. This process took about an hour, then another ½ hour awaiting the Endocrinologist to arrive. All was well at this point, assuming 1 ½ hours is standard wait time for this type of visit.

This is where the experience changes a bit. The Endocrinologist did not know who I was or why I was at Cleveland Clinic. I asked if they had read the referral information and the answer was no since their office had not received any information. For the next 45 minutes I proceeded to provide history on my condition, my understanding of why I was at Cleveland Clinic and provided a copy of recent blood work. The Endocrinologist suggested we do additional blood work, asked if I wanted a COVID booster, suggested an Abdominal Aortic Aneurysm Screening and suggested scheduling another appointment with the Cleveland Clinic Spine Medical Center, since during part of the conversation I mentioned stenosis in my neck. I still get those appointment recommendations every time I log into the patient portal MyChart.

I left the appointment a bit puzzled as to why the Endocrinologist did not have any background referral information and I found it strange the appointment was confirmed without having that detail. I proceeded to the blood work area which was a great experience. In and out in a timely manner and the nurse drawing the blood was exceptional. However, I found it odd 6 or 7 tubes of blood were drawn. My wife and I left to drive another 5 hours back home. Quite a long day.

I never heard back from the Endocrinologist so I went to the patient portal MyChart and asked for the results which were subsequently posted. I noticed many of the blood tests done had already been performed by the referring doctor and my PCP, so puzzled as to why repeated. I asked the Endocrinologist to provide a medical opinion after reading through the referral information. Apparently, the Endocrinologist office does not have access to the Cleveland Clinic Referral System so they asked me to have my doctor send them the information. My doctor’s office resent the referral information, but stated they could only send to the Cleveland Clinic Referral Office per procedure. Well, this went back and forth for weeks. As far as I know, the Endocrinologist never did receive any information which I still think is very strange. Why accept a referral appointment without referral information and background. This should be mandatory before scheduling an appointment.

Now the bills start surfacing. If you don’t login to the patient portal MyChart, then you don’t even know a bill exists. Eventually, I received a USPS paper bill for the Endocrinologist services which was paid upon receipt. I still have not received a USPS paper bill for the blood work, but the charges are exorbitant especially since many of the tests had already been done. I then contacted the billing office, explained my experience, mentioned that many of the blood tests should not have been repeated and if done at my local Quest or Lab Corp would have been ½ the cost. I was hoping for some type of concession due to my experience and was sent over to the Cleveland Clinic Ombudsman office where I detailed my experience. I received a call back a week or so later telling me there is nothing they could do, but their reason was based on non-factual incorrect information. I proceeded to offer insight into the correct details, however, I was told the decision was final and they would not review further. Wow! The Ombudsman office did mention they would look at changing their process, but no commitment nor insight into what type of changes would be made. I don’t think anything will be changing since their decision was based on inaccurate information which suggests everything happened as designed.

Bottom line, if you have a referral don’t trust the Cleveland Clinic process works and demand referral background is received and reviewed prior to confirming an appointment. Also, if blood work is part of the process, review the suggested tests to assure no repeats and opt to have blood drawn at your local Quest or Lab Corp which will be ½ the cost.

This was in Cleveland Clinic Tradition, Port St Lucie, FL.

This visit was supposed to be with my primary care physician.

Indicated - Medication Review - I have no medications as in my chart

There was no "depression" screen

The nurse had asked me many questions which the APRN had duplicated and asked again. She told me the nurse did not put it into the computer so had to repeat it. I told her I was here for one reason which was to get information pertaining to Osteoporosis which I have had for many years. She said she knew nothing about it and I asked if someone could contact me who does. No one ever contacted me and the visit was a total waste of my time and nothing was gained by it. I will call Medicare to report this totally inadequate visit.

On 3/30/23, I had routine lab work completed as part of my annual well woman exam. This transaction was submitted with a diagnosis code as opposed to an annual physical exam code. I have been repeatedly billed for $97.17. I have made the following attempts to correct this:

During my physical, Dr. Zevallos, said she sent an email to correct the code.

GOT ANOTHER BILL

I emailed Dr Zevallos - her response on My Chart was "I'm sorry for the delay in getting back to you - I'm trying to figure out the next step for you. The coding has been changed from my end, but not sure how to progress from here. I have a few emails out, and I'll let you know when I hear back."

GOT ANOTHER BILL

Another email from Dr Zevallos - "I have referred you to our patient financial advocate. They should be able to help with this issue. Thanks so much for your patience.

GOT ANOTHER BILL

Made an appt w/CCF Financial Advocate. The appt was totally worthless. She indicated coding was NOT changed and to file an appeal with Medical Mutual. How ridiculous! Medical Mutual did not make the error, Cleveland Clinic did.

GOT ANOTHER BILL - this time from Revenue Group - it was sent to Collections

This is my last ditch effort to resolve this. If you can't resolve this, I will write directly to your CEO, Tomislav Mihaljevic because I can't think of any other way to resolve this 7 month ongoing saga for a lousy $97.17 bill.

Peggy Shaw

Acct # E37850689

SENT THIS TO MY DR AT CCF

I made 3 on line requests for appointments last night that took 2 hrs to do-long story.  You, Dermatology (for the cyst) and ENT. 

 

    To request an appointment they do not show any of the 3 on My Chart (not even in the search box) so I had to goggle them and use their appointment button. I received an email this morning saying my request could not be scheduled because they "needed more info" and it did not say who this message was coming from. It took me a total of 3 hours today to find out what the F*#@k  is going on and who sent it-NOBODY could find my requests. 

 

   I was transferred 7 times, and put on hold on several times and disconnected 4 times!  As I said over 3 hours.  That is no joke or exaggeration. FINALLY on the last transfer she said it came from Rheumatolgy-she no idea why. So I'm set up to see you on 8/1/23

    So then I called Dermatology. They are saying they did not receive my (2) requests when I know they went through (CCF thanked me me)

For an appointment they said it could take 9 days just to get back to be. I'm sure when they or if they call it will at least another month out.   Can you refer me to Dr. Poblete-Lopez?  I chose her from the web site last night because she is also a surgeon and I don't want to be passed around to 2-3 drs when this could be taken care of in 1 trip.  Per CCF web site this may need to be surgically removed and she is a surgeon.  AS I said this has grown about 1 1/2" in two weeks, it is now 2" in diameter and getting more painful as it grows.  I'll probably just take care of this myself. (I've watched Dr Pimple Popper a couple of times).  

The third was for ENT.

Have a major right ear problem.. Quickly...almost complete loss of hearing, some blood, severe pain-ear and side of face, black stuff and a fibrous wax I've scraped out the best I could.  I clean my ears  at least 3 times a week with H2O2.   

Earliest appointment is 9/5.  I already stopped in the Brunswick urgent care.  I asked right away at the desk if they had someone there who could take care this-they didn't. Big surprise!  There was at least couple dozen people already waiting (and complaining) so I walked out.  

WTF is going on with CCF? If I ran into these issues I'm sure its a very common problem. They have become so big they are inefficient-at least for patients and give an F about patients.  I just cannot believe I spent 5-6 hours dealing with this.  

Another surprise

Thank you, 

Len Barta  

DOB

 

I live in Florida and every time I use my chart to communicate with my doctors, I have to wait excessive amounts of time for an answer, many times no answer ever comes.

I plan on leaving Cleveland Clinic all 6 doctors and go to independent doctors who give a crap about their patients.

The people working at my chart should be fired or retrained as they are useless.

In addition, I plan on a campaign to discredit all of your facilities due to the frustration you people give me to do simple things. Facebook is great for that!

I parked my car at Cole Eye Institute and had the worst experience.

The valet parking line on East 100 st was extremely long and disorganized. There are no signs that indicate which lane is for valet parking or which is for drop offs. I parked in the building entrance circle and asked for a valet. I was told that I was in the wrong line and had to exit and drive around the building and re- enter in the correct lane. I explained that my sick daughter had an appointment and would be late if I drove around again and was scolded by a valet employee named William Jordan. He motioned for me to drive around the building and re- enter. I told William Jordan that there were no clear signs indicating which lane was which. I would like to note that there were valet parking attendants that could have taken my car, but I was ignored.

Eventually after trying to ask Mr. Jordan to cooperate, I was able to get the valet parking manager to help and he had a worker take my car. Fortunately, I was able to make the appointment on time.

But that is not the end of the ordeal.

Upon leaving, I paid at the valet parking desk and was given a ticket. I waited outside for 15 mins. *My car was parked 500feet across the street at the Church lot.

After a prolonged wait I went inside the building to the valet desk and asked about my car and then to my astonishment, the desk clerk, Margarete Smith reached in her key box and on the bottom of the box she took out my keys and handed them to William Jordan, the valet from earlier and told him to get my car. I could see that the valet staff was laughing and thought that making me wait was humorous to them. A review of Camera footage between 3:12-3:40 PM on Tuesday June 27 will show the interaction. I am wearing a green rain coat.

I was shocked by the vindictive behavior and unprofessional behavior of the staff. I called for the manager, Anthony Hill and he explained that the desk clerk was in training and it was a mistake that she forgot to give my keys to a valet. Can you believe that excuse? She also told me to watch my tone with her when I showed my frustration.

I left the building and waited another 15 minutes for my car to be brought to the building. It was so egregious that I called the CC police for help because at that point the valet workers had seized my care.

After 35 minutes of waiting and begging for my car to no avail, my car finally arrived at the front of the building.

Hopefully CC will look into this matter and no customer will ever have to deal with the poorly trained valet staff and management.

Cleveland Clinic can do much better.

#1. My mother was recently released from Cleveland Clinic North due to a GI bleed. She was weak to the point she could not stand but was released to home rather than to rehab. She is 81 years old and cares for her 83 year old husband. I am on as care coordinator but received no call to discuss this. I had to travel in to town when I found she could not get out of a chair.

#2. Scheduling - Beyond rude. My mother and father reported them as rude prior. I called thinking it was age/hearing. I got similar treatment during a reschedule call. I was told I needed to hold only to hear their conversation that consisted of the weather, the accident on the corner, and that one person isn't supposed to hang out in their anymore and they got yelled at (I'm assuming for not doing their jobs and having a fun chat fest instead). Once on the line scheduling the woman was abrupt and finally just hung up on me. I called back to get a lovely person who explained there was not yet an open calendar and suggested next steps. My initial call was concerning. This comes from someone who has Hospital HR experience. You can reach me to further discuss [protected].

I've already talked to an umbudsman about this but of course it went unheard because the same thing is happening. FMLA forms should not take more than 30 plus days to receive! Then when its finally done it has to be resubmitted because info is missing. Evey 6 months I have to go through this and if there was a reputable MS Dr. at UH I'd definitely go there. Didn't have this problem when I was there!

West palm beach call center causes many issues. In my case 4 weeks to get a nebulizer inhalants levalbuterol and budesonide was not accepted by my pharmacy. Needed more information from doctors office. Many phone calls. They text neither call center or if doctor's office receives the message. No one follows up by phone to make sure pharmacy received information. This system is broken. Personnel lack the knowledge and fortitude to get myself needed medications. How many people die because of this!

dr. Faradyan's office poorly responsive to needed nebulizer inherent. Took 4 weeks and counting. Process is poor.

Once again I have been totally frustrated and disappointed in the service at Dr. Yubelkis Tinoco's practice. As I was two years ago, I am now at a loss to receive my medication because the paperwork from Dr. Tinoco's office was not FAXED to Prescription Hope. I checked with the office over two weeks ago to see where my meds were, and was told that none had been received from manufacturer and not to worry, I"d be called as soon as delivered.

I checked with Prescription Hope YESTERDAY and was told that the paperwork required from Dr. Tinoco's office had not been received even though they had contacted office several times - since January. This time, after I contacted a helpful nurse, we learned the paperwork had been done by Dr. Tinoco around Feb 7 but there was no record of the form being FAXED to Prescription Hope! I requested form be faxed immediately as I will be out of my prescription (FOR ANXIETY!) on Monday, April 3. I also requested a new prescription for interim supply be sent to Walgreen's so that I would have the DAILY medication available.

The cost of 30-45 day supply to cover me until the PRESCRIPTION HOPE supply can be accessible to me is approximately $380. THIS IS EXACTLY WHAT I WENT THROUGH TWO YEARS AGO!

I request reimbursement for this expense to me - I did all I could to ensure my meds would be available to me in a timely fashion, and once again, I am "in the lurch". This is unacceptable.

On Friday, March 17 I had an appointment at the Cleveland Clinic in Twinsburg.

The appointment was scheduled for 12:45pm but I didn't get in until 1:45pm.

My complaint is that no one in Podiatry bothered tell me why I had to wait so long. As a result I missed my ride home and my wife had to leave her work to pick me up. If they would told me why the delay I could have changed my arrangements. They told me the Clinic has no policy to communicate to the patient about any delay problems, and that they tried to get the Clinic to provide this but were turned down. You would think that someone could have come out to tell me why I had to wait so long. This may sound trivial, but it does concern me that the Cleveland Clinic has no regard for the lack of communications to their patients concerning this. Thank you.