ClearWire
Reviews and Complaints

Looking for a good internet provider, I decided to try out Clearwire. The sales-rep that sold me the product was under the clear understanding that I do a lot of traveling and need a nationwide service. He told me that 4G is becoming well established and where I could not get 4G, I would be able to receive 3G for little extra. I bought it. 2 months later I find myself in the Detroit area where I have NO service. After contacting clear, I find that my hardware does not support 3G and am now paying for a month of 3G+4G service, though I can not use the product. I was also informed, in order to get the hardware I should already have, I have to pay an extra 40 dollars for the upgrade, as well as an additional 5 dollars per monthly bill for leasing it; not to mention, the money I am out for this months bill, though I can not use the service. Clearwire reps have been deceptive, offered no refunds or credits, and continue wanting me to pay more for a product I should already have. I look forward to upcoming competition in this market.

Clearwire is the worst throttle capping, lousy service, self-congratulatory company I have ever known to exist so blatantly against the American consumer. The FCC does not shut these shisters down and it is too representative of Goldman Sach's "idea" of getting as much as you can, as quick as you can, at everyone elses expense and frustration. Seriously, Netfilix, according to Clearwire's excuses, requires 2 mb to download. Really? What is 2mb to Clearwire when a customer is paying for a 4/6 mb contract? The problem is paying Clearwire for 4/6 mb and getting a www.testnet.net response of less than half of 1mb service from Clearwire. This is daily, 24/7. Crap service from Clearwire requires Netflix to serve a 21 mintue program in approx. 1 1/2 hours. It's BS and it is Clearwire, not Netflix. In my opinion, Clearwire should be paying their customers a fee for the BS they deliver in place of the actual services they have never supplied. FCC, wake the F"ck UP and nail these b+s+t+r+d+s to the WALL! Enbarrasing, no wonder Clearwire has their customer care dept located in a foreign country. They obviously do not see the crap they are "thinking" they are selling. It's crap, crap, and more crap. Clearwire is in the RED. GOOOODDDD! Get the heck out of AMERICA, jerks!

I went to order clearwire in the florida mall because I have seen their store there several times, and now our contract with at&t was getting too expensive. I dealt with a sales rep who told me that I would get everything for a fixed price and he said I had great signal at my place. He told me I lived right near a tower and would have no problem. He also told me he was selling me a certain modem, and I trusted to me that's what he sold. However, when I got home, I realized the modem that he said he sold to me, was actually NOT the modem I had gotten, though it's what I paid for. What kind of scam is this? I was told I was getting a hotspot modem which could connect to a lot of computers, but what this sales person gave me was just a regular modem that you plug into your laptop. I was really really upset, and worse, I got basically NO signal... my internet worked for about 10 minutes, then it completely went out and kept coming in and out.

I took the modem back to return it and they told me they don't do returns ? This was very very upsetting and I'm STILL in the process of trying to return it through clear and its really difficult and theres a 30 day money back guarantee? The sales rep was a darker skinned male with a british accent and he said he was the manager. This manager has no clue what he's talking about and he ripped me off. I spent over 140.00 that day just getting a modem and now I am out that and still have no internet service? Clear is a terrible company and so are the idiots that seem to represent it- stay away or be prepared to get ripped off ...

On Feb 3 an automatic withedrawal came out of our account for Clear-wire Services. By thee 12the of theis monthe we were getting daily messages popping up on our computer screens stating we hadn't paid our account. Three phone calls and 4 online chats later thee issue has not been resolved. The screen pops up about 4 or 5 times a day and theen we can't get Internet service...which we paid for. Sometimes a rep will say "oh yes, I see you've paid". The next rep will say "theere is absolutely no record of payment". Its a nightmare...not to mention theat it is hard to find a rep who can speak English well enough to understand theem.

I wish I had a way of making Clear-wire pays us back for the constant and unnecessary harassment.

Approximately three years ago I signed up for Clearwire. I received a modem for accessing the internet. A year later I recieved another modem. I was not informed about what to do w/the old modem so I just set it aside.

About 21 months later I decided to move and thinking the old modem was obsolete I threw it away. Upon cancelling my service w/Clearwire I returned the newer modem. When I received my bank statement I saw that I was billed $74.32 for the old modem.

First of all why wasn't I asked to return the old modem if it was of any value. Secondly, how is it that an old and obsolete modem is worth $74.32. Where do they even get that figure?

I think Clearwire is scamming it's customers. And, bye-the-way there are many areas where they don't even access the internet. I think it's an outmoded and obsolete technology. You shouldn't waste your time with Clearwire.

This summer, I took over a Clearwire contract from another unhappy customer (my old roommate). At the start, I was quoted a price of $40.00 a month (without a pre-scheduled increase) for 4G Wireless Internet Service.

The original Clearwire equipment that I purchased didn't work properly, so Clearwire sent me several different versions of the equipment - but none worked. Their 4G equipment could not get and hold a signal - continuous disconnects. I worked with Techs for hours. So after many calls, they finally sent me a (much slower) 3G/4G piece of equipment - And, I was told that my monthly service charge would go down to $25.00 per month since the 3G service would be much slower (and for all the trouble that I'd been through).

A few days later, I find that my monthly service charge had more than doubled to $55.00 per month. So I called CS and complained - and Clear.com (specifically a helpless supervisor named Sharon) begrudgingly lowered it to $40.00 temporarily, but said that it would rise again to $55.00 monthly in six months. And, if I didn't like it... too bad. I was welcome to take my business elsewhere. (!)

I am still in shock. I did NOT agree to this contract! Clear.com did not provide the 4G Service OR the Price that they promised. ALL LIES! Before switching to Clear.com, I was paying much less per month with TimeWarner, and now I regret that I ever left. The deal I had with TimeWarner is no longer available.

I feel that I have personally been victimized by a Bait-and-Switch SCAM by Clear.com. I also firmly believe that Clearwire has violated my rights as a consumer with Deceptive Trade Practices. And obviously, I am not alone in my complaints. DID YOU KNOW... about the national CLASS ACTION LAW SUIT was filed against Clearwire? I didn't.

I guess I found out the hard way. Don't let it happen to you.

If you are considering Clear.com / Clearwire - Don't!

PUBLIC SERVICE NOTICE: BEWARE of CLEAR.com!

I canceled my clearwire back in Jan. When I just got off the phone with them (8-10-11)they have a record of it. But since Jan, they have been charging my friends credit card for my services at a higher rate than what my service was when I had it. His credit card was used to start the account, but at no time had it been billed until I canceled my service. I guess if they can't get it one way they will get it another. So after 3 hours on the phone with people who are very hard to understand... There is still no resolution and I have to call back again tomorrow to see what the supervisor said. How shady!

They will tell and promise you anything to get your money. Not only was their internet connection ridiculously slow their 'customer service' was even worse. I spent hours wasting my time on the phone with their so called specialists who were trying to tell me the problem was with my macbook computer. I cancelled within their so called 'trial' period and returned the equipment that I bought. I was suppose to get a full refund. It never happened. Even after months of harassing them. They finally 'lost' any record of the equipment being returned. They operate on a pyramid scheme taking your money to keep them in business to take the next person's money. I have no idea how they are able to keep doing this although from what I've read they are going out of business soon.

Clearwire is illegally using our trademark. We have no affiliation with this Company. They are trying to pass off a dialup speed internet service for broadband. We have tested the service. It is very unreliable.

I have been with clearwire for a little over a year, i have tried more than i care to admit, to get out of the contract. Clearwire is pitiful, the service they provide is about as useful as dial up, but you get charged 3 times the amount. At first i had good signal, then i don't know what happened, they will charge me for breaking contract even though they have not lived up to their end of the contract. Not matter to them, they have gotten very ugly with me, they say the issue is resolved, when in fact they have lied, the say a tech will come to my house, this never happened, i think the tech just drives by with a modem and if he see good signal, he turns in a resolved issue ticket... it is never resolved.