CJ Pony Parts review: I paid $990.88 for 15 items, only 4 arrived. No one is reaching out...

Our initial transaction involved 15 items. Your team previously informed us that the Custom Autosound Radio Knob Set (Part # STK) was excluded from the shipment. Of the remaining 15 billed items sent via FedEx, only 4 items were successfully delivered:

SDWLB20 (16FT Black Windlace Concours)GM2TL (LH Thin Grille Molding)HW1390 (Windshield Washer Nozzle Tips)HW1098 (Outer Lower Vent Pair Weatherstrip)
The remaining 11 billed items are completely missing and have been officially declared permanently lost by FedEx under Case Number C-[protected]:

 Molding & Brackets: GM2TR, HM2, EDL8059
 Weatherstrips, Seals, & Hardware: HW1109, HW234, WSBL3, WSQW11P, WSVW2R, WSVW2L, WSWS

As the cargo was lost in transit prior to execution of final delivery, title and risk of loss remained with the shipper. I have already contacted FedEx directly, and they have confirmed that the investigation is fully resolved and closed. Per contract carrier regulations, FedEx will not permit the recipient to alter or file a structural claim against the account; only CJ Pony Parts, as the shipper of record and account payer, holds the legal right to execute the claim recovery.

Because the transit network has verified these 11 items will not be delivered, I request that you process a refund for the lost merchandise to my original payment method immediately. You may then leverage FedEx Case C-[protected] to claim your reimbursement directly from the carrier.

I have repeatedly attempted to reach your team directly through your website to resolve this issue amicably, but your customer service department has entirely failed to get back to me. Given this lack of responsiveness and the significant financial loss involved, I am prepared to escalate this to a formal consumer dispute if a refund transaction receipt is not provided within 48 hours.

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