City Furniture — kevin charles mattress
Worst customer care ever! in store and on the phone with customer service. Purchased a mattress for $600- not what you would call a cheap mattress. Three months later, the mattress is defective and I now have to come out of pocket to have it inspected ($50), spend 3 hours to reselect another (extremely long process to process all paperwork) and pay for delivery again ($60). I have now had to spend an extra $310 to have a defective (inspector said it's the worst he's seen) mattress cleared to be replaced, to be able to purchase something decent (brand name) instead of their own brand (Kevin Charles) which no one advised us of. I am back to having the original debt of $600 and no one cares about the inconvenience of all this to the customer (retired, fixed income). I will never shop there again and I am posting this everywhere I can. I called customer service to ask if there was anything anyone could do to lessen the out of pocket cost was told there was nothing they could do. Incredible!!!