The complaint has been investigated and
resolved to the customer's satisfactionResolved Citifinancial — Abusive treatment, unprofessional
resolved to the customer's satisfaction
I have been dealing withe the Niagara Falls branch of CitiFinancial for years, and the Manager, Denny, as well as the staff, Leena and Jenny were absolutely wonderful to deal with. They treated everyone with respect and understanding and worked with you when you fell on hard times, going above and beyond to find solutions.
On November 30th, 2011, the Niagara Falls branch was closed and my account was moved to St. Catharines on Ontario Street. The branch Manager there, Cindy, who used to work in Niagara Falls has treated me with respect and understanding. Unfortunately, for some reason the Assistant Manager, Lisa started to call me instead of Cindy. I tried to explain my situation to her (I was terminated from the job I held for 20 years when the business was sold and have not been able to find work since. I am 62 years old), but found her to be threatening and belligerent on the phone. I told her I would bring in a post dated cheque to cover a partial payment, but that was all I could possibly do at this time.
I drove to St. Catharines on Wednesday and met her in the office to give her my cheque as well as proof of my Employment Insurance and my bank statement which she had requested. After she reviewed my paperwork, she started to question me as to why I wasn't paying the loan from the EI I had just received, to which I told her I had to use it for rent, food and Christmas as that was all the money I had until the New Year. She acted as if she was disgusted with me and nastily told me that I HAD to make sure the cheque went through as dated while looking at me with disgust.
When I left the office I was in tears from the way I was treated by her and it bothered me all night. I was so upset about the way I had been treated by her that the next day I went to Money Mart to get a cash advance on my next EI payment of January 3rd, 2012, which of course is going to cost me more, but I didn't want her threat hanging over my head any longer. I took the cash to the St. Catharines office, paid the amount owed and got my cheque back, thankfully, she wasn't there.
I proceeded to tell the staff how I had been treated by Lisa and they said that they heard her and that she treats a lot of people unprofessionally every day, and that includes the staff that work there.
I have been in the public service sector for over 40 years and NEVER have I, nor would I ever treat anyone with the disrespect that she did. She certainly gives CitiFinancial a bad name!!!
I certainly hope that head office will do sometheing about such an employee. I can only hope that one day she will find out what hard times are about, the frustration and humiliation that people suffer during their struggle to survive.