Citibank Credit Card Philippines — citibank
I have a complaint with Citibank Philippines Credit Card Company...
First, Girl A has been a cardholder of Citibank for more than 8 years now and due to unexpected circumstances, she flew to London because of job offer. She then asked us to pay her monthly obligations with Citibank which apparently after a year, we failed to do so until it accummulated interest and charges later on. After about 2 years of non-payment, the balance becomes higher and higher without the knowledge of Girl A... We received demand letters here and there until I finally decided to pay since the law office offered a huge discount... From PHP57,000 to 16,644.25... I called up the law office and confirmed the offer and asked them to fax me an agreement letter stating that after payment of PHP16,644.25 on agreed date, Girl A's account will be cleared and closed and they will issue a certificate. They did fax to me the written agreement. After paying, to our dismay, they called me again and told me the amount I paid was not enough. It should have been more, according to them. But I refused to pay more already since what I followed was our oral and written agreement. After paying last July 2007, until October 2007, they NEVER issued us a certificate. I directly called up Citibank Office and told them our complaint but they gave us broken promises. They said Law Office or Collecting Agencies are greedy and want to ask for more, it is however their strategy to collect more, and they said they will issue us a certificate closing the said account. It is already January 2008 but no certificate was issued. I tried to make follow up with Citibank but now, they wanted to talk to the card holder already when before they never asked about it and that since we are not the card holder, we took the responsibility to pay & they never demanded us "the card holder should PAY"... the bottom line here is that, we PAID, we have EVIDENCES, we have an Agreement letter about discount/amnesty, why are they holding and pending Girl A's certificate?
This doesnt happen to me only, this is happening to some of the peers I know also, to my boss, to my officemate and some friends. When you pay, they will NOT issue a certificate regardless of the agreement letter they gave you. The harrassment won't stop.
Citibank must do something about this because as what i know, they are now losing clients and transferring to other much better credit card services..