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1.6 1065 Reviews

Citibank Complaints Summary

160 Resolved
891 Unresolved
Our verdict: With Citibank's very poor resolution rate, careful consideration is needed. Research their service comprehensively, and read up on how they handle customer disputes. If you face issues, be prepared for potential challenges in obtaining resolutions and explore other service providers as backups.
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Citibank reviews & complaints 1065

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5:23 pm EST

Citibank transaction on account from zoosk

good afternoon, I had a charge on my account from this company in the amount of 74.94 back in June of 2018. I contacted Citi and disputed the charge and was issued a credit to may account, in August the charge again was taken out of my account, this time by the bank as they said after the investigation there was not enough evidence to support the credit, which was not correct, I at no time authorized this company to charge my account. and being a long time client of Citi the support from them should have been much greater than the service I received.

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2:51 pm EST
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Citibank home depot card

In August of 2016 I opened a credit card account with Home Depot. At the time, my credit limit was $5, 000. I have never used the credit card. Yesterday, I received a message from Experian that Home Depot lowered my credit limit to $2500. Again, I never used the card. As a result of their actions, my credit score decreased by 19 points! I called Home Depot and they said they lowered my credit limit because of inactivity. It sure would have been nice if they would have called me! Instead, I have to deal with a 19 point decrease on my credit report due to no fault of my own. Shame on Citibank and shame on Home Depot.

Very Angry,
Paul Marotta

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11:47 am EDT
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Citibank citibank account specialist rapid response team

I have been a customer of Citi Bank for over 20 years and on Monday Oct 29th I filled out an E document on line with Victoria Franco who is supposed to be a Brokerage Account Specialist on the Rapid Response Team for Citi Wealth Management and she told me everything would be processed with 3-5 business days and since I was overseas I told her my mode of communication would be my email address and if she needed further additional information to email her and I would call her a predetermined time. After I filled out everything I tried to follow up with emails and left voice messages on her machine but never received a reply. I then proceeded to try to contact a coworker or supervisor to no avail and finally after calling someone in the brokerage department they told me they would contact her directly since they all work for the same company. Day 4 I get an email from a coworker who said Victoria was out of the office and no one had access to her case files which really annoyed me because of the amount of phone calls I had to make to get any response out of this department. The coworker then said they needed additional information from me which I supplied to her and instructed her that if this was expedited and closed out by Friday which would be day 5 I would close all of my accounts out with Citi Bank and find another more people friendly bank who can suit my needs. I am a Gold member for whatever that is worth and apparently it is only a label they give you because the customer service department at the Account Specialist team is a complete joke. To say I am really annoyed is an understatement and if I wasn't overseas my account would be closed by now. How can the people who work in this group not share their information with the other specialist especially when she knew she would be out of the office and leave me hanging waiting for her return. For me this is a ruse and I don't believe she was out of the office.

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2:46 am EDT
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Citibank customer service

I called Citibank early am of 10/24. My car had gotten a boot and I called in a payment to remove the boot, which ended in my debit card being declined for security purposes. I understand fraud is very real and serious nowadays however, I believe you guys can figure out a better system. Bc my payment was declined I was unable to use that card again with the booting company (for 24 hours) not only was I livid bc I had the money in my acct but I was also totally inconvenienced. I spoke with a Citibank representative by the name of Maria who unfroze my card but when I asked to speak with a supervisor she told me to call back another time. I told her I would wait since she was unable to answer my questions. She refused to put a supervisor on the line and hung up on me. Considering I have 3 acts with this company I am completely unsatisfied with the customer service and it's completely unprofessional and unacceptable to have a customer service rep hang up on you. I would like someone to follow up on this and the representative go through some additional training. This isn't the first time I've dealt with my card being frozen for suspicion of fraud however, Citibank needs to figure out a better system. I am strongly considering going to another bank at this point

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10:35 am EDT
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Citibank Citibank kyc - how to kill your customer

Citibank has introduced a new verification service for Business Accounts, meant to better 'Know Your Costumer'
Using the US Government as reason, they want to update information - which is OK
After you answer an extensive questionnaire on the phone, you are supposed to pass more information, through encrypted e-mails
I have had difficulties in proceeding in this way and send 3 e-mails notifying them of my problem
The result: my account was blocked without any direct notification
I just found out when payments were no accepted and returned to me
Citibank will not take any responsibility for this - will not pay for late fees and business headaches
Their explanation: update needed for old accounts
This specific account was open 2 years ago, and no changes happened since then
Conclusion: I will close my personal account and my 2 Businessmen accounts that I have with Citi
Citibank KYC = they really know how to kill their costumers

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KnowYourCustomer
HOUSTON, US
Dec 27, 2023 8:53 am EST
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I am experiencing the same harassment. It seems if you are retired with savings Citibank classifies you as a risk. They kept asking for more information no matter how much we gave them. Finally, they asked for salary verification from a job my wife had 10 years ago. I had no loans or loan applications, just a savings and checking account. I asked them repeatedly why they had targeted us for harassment and they would not answer. I sent them a copy of my 1040 to show the source of funds and they persisted. I believe I was targeted for political reasons of some sort since they could not tell me a valid reason otherwise.

Some KYC agents were polite, but the further I escalated the ruder they became, refusing to identify who is making decisions on further harassment or the rationale. I believe the leadership of the entire team is the problem, and they lost seven figures in assets under management from us.

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B. A. Nurse
, US
Oct 11, 2023 11:57 pm EDT
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Know Your Customer? more like Kick Your Customer!

Citibank sent by special delivery, a threatening letter demanding I agree to what turned out to be a Gestapo-like interrogatopm barked at me over the phone. I had a checking account with Citibank for many years and paid my bills through it and received automatic payments like Social Security, and a local investment company. No large amounts in or out - ever. On the phone I was threatened that if I didn't answer all their questions ("The names and addresses of my Trust beneficiaries, What I earned per hour on my first job 45 years before...I was 16, the names and addresses of all my employers (I'm an RN), names of friends and family members...etc) they said they would freeze my money until I complied and if I didn't the US government would take my money from me. I hung up on him. I called back 3 days later and got a woman in the mid-west who was working out of her kitchen (this was during covid). She listened to me and said she'd just talked to a 96 year old man whose money Citibank had frozen.She was horrified by what Citibank was doing to folks. I got out of Citibank and won't go back.

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Disgruntled customer123
, US
Jun 30, 2022 3:03 pm EDT
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Agree with both comments - Tom Bauch and NJ Expat.

What a waste of time, and very frustrating dealing with these robots. Overly intrusive. Other small business owners I have spoken with that use other banks are amazed/horrified at the burdensome and ridiculous process of citi's KYC program. But, I guess citi has to show the government that they checked the boxes. Meanwhile, it seems the real criminals are constantly scamming citi.

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NJ expatriate
Prescott, US
Apr 27, 2022 3:00 pm EDT

I am a retired bank executive with 50+ years in the commercial banking industry. I'm fully familiar with KYC procedures, having dealt with them on the banking side even before the Patriot Act. I've been a Citibank customer since 1987 with an impeccable history. In recent months, Citi's KYC department has been contacting me and my wife requesting information about incoming credits to my account. These credits include pension, social security deposits, transfers of our own funds from domestic investment accounts with major companies, tax refunds from the IRS and state that clearly indicate the source of funds. I have had to help their agent understand how to read the descriptions, including a one-time deposit from a Title Company settling a sale of a home last year. They have made invasive inquiries as to my prior employment and salary, which I grudgingly provided. In the past weeks different KYC agents have twice contacted me for the same information that was provided. It is pretty clear to me that Citibank has targeted my account either with some arcane algorithm that is screening for some key words, or types of deposit. Their agents, I have found are completely incompetent in understanding the transactions and/or they fail to properly record the responses. One question involved a purported large incoming deposit from some person, totally unknown to me and they cannot tell me when this transaction occurred (it did not). They were advised repeatedly that I had no knowledge of such a transaction and that one of the previous agents erroneously put this on my file. Yet they persist in asking about it. The agents are pleasant but are nothing more than robotic clerks with a check list who wouldn't know a debit from a credit or understand banking 101. Citibank has unlimited access to my accounts and someone with any banking knowledge would immediately know that I do not fit the profile of a money launderer, drug dealer or terrorist. I wonder how many of you who read this are experiencing similar harassment from Citi's KYC department.? JM-Arizona

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4:02 pm EDT
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Citibank citi card visa

I have several complaints, which I will also be submitting to Costco Wholesale.
This is regarding the Costco Citi Card Visa.
1. As the office manager for my company, I am listed in the CITI Card account as an "Account Manager, " lacking a number of important powers with regards to the account. Because my Boss is Japanese, it is very, very inconvenient to have to put him on the phone, in order to make any request or decision that I could easily accomplish. In fact, basically, I have to write him a script, in order to get done something that I should be able to do all by myself. Under the Costco American Express card that you (Costco) previously sponsored, I was also set as the "Account Manager, " but I had all rights to handle the account - this was much, much easier for my business and my coworkers.

2. CITI credit cards are declined for abstract reasons. Recently, my Boss' credit card had several fraudulent charges attempted - CITI Card flagged them and declined them, and the card was replaced.

Fine, so far, so good, EXCEPT:
All other credit cards on the account were also re-issued, with no change in the credit card number, but with a new expiration date. ONE card, that is, ONE SINGLE letter sent to my company did not arrive, and was sent back to CITI Cards. As a result, ALL CARDS ON THE ACCOUNT WERE SUSPENDED!

We were not warned or told of this suspension, either! Instead, one coworker's credit card was declined at his regular gas station. One week later, with other cards on the account still behaving normally, my company received an email stating "Citibank has received returned mail from the Post Office pertaining to your account. Please log into Citicards.com to update your address."

I then contacted CITI Cards by phone, my Boss and I (because I was not allowed to do this by myself) resolved the matter of the returned letter, confirmed that nothing was wrong with the address, and requested that the ONE letter be resent. At that time, we were not told or warned about the suspension of the other cards. The suspension of the other cards does not seem to have started until after we had seemingly resolved the problem! We knew nothing of a problem with our other credit cards until I tried to send an important package by FedEx the following day!

3. Customer Service. I have a very strong positive statement to say about American Express Customer Service: In the 10-15 years that my company had business credit cards with the Costco American Express Card, I never, NEVER, spoke to an impolite, unhappy or unhelpful person in American Express Customer Service. This is so extraordinary that it really bears mention! In the 1-2 years of working with CITI Cards, about 25% of the people I have spoken with have been unhappy and/or not-so-polite.

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2:33 pm EDT

Citibank notary service

On 10/6/18 I called Citibank at 51-10 Metropolitan ave, NY to ask if a notary was available this date at the branch. They said yes and when I went there, the notary refused to notarize the paper saying she isn't have her stamp. Then i went to 89-50 164th street branch an the notary, Sharon Dexter, refused to notarize my document without providing any explanation for her refusal, she said it is up to her not to notarize if she doesn't feel like doing it, and besides it is not a bank related document, so she doesn't have to do it. So my question is: is citibank providing notary service to its clients yes or not? If not, then you should stop offering this service if it is not efficient, otherwise you are just wasting your client's time. Please let me know if Sharon Dexter had the right to refuse to notarize the attached document without providing any explanation. Thanks, Catia.

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1:49 pm EDT

Citibank thankyou credit card

VERY DISAPPOINTED: I applied almost one month ago, twice the card was not delivered, however all other communication with CitiBank had no problem coming through. I live in a safe area, the possibility of the card being stolen is minimal. Never had any problems receiving my mail.
Called CS twice the first card was being sent. First time the person told me to wait the full 10 business days (2 weeks), called back again, the agent issued new card again - regular mail. Received a letter that I should expect the new card in a few days, advising me to call back if I do not receive it BY OCTOBER 4th Today is October 6th, I just had another conversation with the CS, telling me to wait full 10 business days. I asked to send it to me via Fedex, but their "procedures" do not include such option for the new cards. Because it is a "security matter". Very strange. They also do not place tracking on the cards. Apparently, security process is state-of-the-art at CitiBank. I at the point that I wish I had never applied for this nonsense, I started reading reviews on this company, and there is a reason for such reputation. Never had this joke of a service from any other financial institutions. Customer service? What service?

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1:40 pm EDT

Citibank biased manager

Many years ago when i was in citi bank my manager name Florence in loans was biased to me there was such favourtism despite me trying my best but they did not appreciate my hard work despite my efforts they did not think i was good enough despite the fact i was young and good rapport with customers and finally i left due to much disappointment in their attitude . And the other manager try to hold me from leaving But this Florence senior manager told them to let me leave how bad. ..and force me to teach all my knowledge to the new staff even though i was unhappy ...also they accidentally give me more pay and she keep harassing me to pay them back And of course i did..its like i m not the one at fault but she is blaming me is unfair .

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1:05 pm EDT

Citibank personal banking

Whenever I call Citibank Mountain view USA branch. they simply disconnect or call forward. When I called the customer care to discuss about my personal banking issue, they ask me to contact the branch. When I went to the Citi bank, the bankers were not able to help me. They asked me to contact the customer care! When I asked for the branch manager, the manager was NOT available on certain days. I am running from pillar to post to fix an issue in my account, which an employee miscommunicated. No one is taking the responsibility !

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11:49 am EDT

Citibank everything

I have to transfer money to someone in Cali, colombia that has a Citibank account, I called Monday morning and I spoke with one of your agents ( I didn't get a name ), he told me to get a cashier check from my bank (TD) and just go to my closest branch and deposit, the closest to me is like 20 minutes, so I did, t got the bank wait on line and the cashier couldn't find the account, after few back and forth I mentioned it was for a bank in Colombia and she told me even though is the same name, is not the same bank, ok ? I told her I had called the bank and they never said that, since I was very upset and didn't want to create a scene I went to my car and called their customer service number I got Marta Frt032, she said they don't give out last names, she argue with me over and over, I was very upset because I had followed the instructions the bank gave me and waste so much time, finally I guess she got tired of me and put me on hold and called the branch ( alll this time I was park outside) when she came back she told me to go in and see the manager and will help me, now it's almost 5pm.. I went in and talk to Erica Ramirez (manager) she told me the only way I can do it was if I open an account so then I could do a wire transfer and she offered to waive the fees, she explained if I deposit the check I have from my bank it will take longer to clear that it was better to go back to my bank the next day and have the check cashed so I could deposit cash, she open the account for me and she was very nice, she gave me a temporary ATM card and told me I have to wait until the next day after my deposit to do the wire transfer, Tuesday I went back to my bank got the cash and deposited in my new Citibank account.. I waited until Wednesday morning like I was told to do the wire transfer and couldn't do it I spoke to Maria CBRT02, she was rude and told me I have wait 7 days to get my permanent ATM CARD to do the wire transfer, I explained that a manager had told me, I could do it the day after I deposited the money, she told me" managers don't know everything and that information was wrong", got in my car again and drive 20 minutes again and went to see Érica, she did it and didn't have a problem, she couldn't understand why I couldn't do it from my computer, she said it will take 30 minutes to go thru and gave me a number to call to make sure everything was fine, I waited an hour and called the number and I as told I had to be transfer to the fraud department to verify my identity, i gave her my name, atm card number, she send me a code on my phone and i have to give to her but i still had to be verify that's when I got Cindy...i was under a lot a pressure this money was waited for someone with cancer for medical procedure that they won't do until they got the money, she asked few questions and told me if I failed I won't be able to do the wire transfer ... thank god i passed her test, that's when she informed me that international wires takes from two to three days .. now it's Wednesday afternoon, and my ordeal started Monday morning.. I admitted I was furious for the lack of knowledge and communication from the Citibank employees, including the manager, how they failed to mention it was going to take this long...I was screaming... Cindy was screaming louder, I was asking for a supervisor and she repeated 4 times " he is going to tell you the same thing" ..finally with a fake and condescending voice she told me she will finally transfer me to Jacob the supervisor at Electronic Fraud Dept, and like Cindy said he repeat the same thing, I was crying begging him to please help me the get the money there faster, I explained the situation and very heartless he told me there was nothing he could do, i asking him to please let me know if the money went out from Citibank ( he had said after the money leaves the bank they have no control on how fast it gets out of the country for federal laws), he told me he will call me within an hour to let me know, while this is happening I am at a dr's office, going in and out to not disturb the people in the waiting room...I AM STILL WAITING for Jacob to call me... HE NEVER DID, in the meantime I am sending emails to Erica Ramirez letting her know what's going on, she is not responding, finally she did and gave me a reference number.. I keep looking at my account on line and the money was there until Thursday morning, I emailed Erica asking her to reverse the fees she promised to waive and she said it had to be posted first, and them she will do it, they finally got the money the next Monday..7 days, numerous unprofessional employees, countless emails and today 2 weeks later I haven't got the charges credit to my account and I have at least 10 emails I send to Érica and she is not responding ...thank you Citibank for the worst bank experience in my life.. I Twitter and someone is suppose to call me ... guess what? No phone calls either I ask Twitter for a name and email for Fort Lee branch and she said they can't give that info...unbelievable!

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5:27 am EDT

Citibank business account

On Aug. 15, 2018, I found out, by sheer accident, that my business acct. had been blocked. Seems that some required information had either NOT been entered into their system or NOT entered at all. I called CB, seem to straighten out the problem however by then 12 checks had been returned. Citibank returned most of the service charges, however, nothing could make up for the humiliation and embarrassment with some vendors. Yesterday, 25 Sept. 2018, I found out that my acct. was blocked AGAIN. I called and I was told that the remaining information needed was provided by the branch (Stuy Town) however my acct. was blocked AGAIN. This time I demanded that my acct. be unblocked immediately. Despite the fact that they had the info, I was told that it would be 3 to 4 days before it could be unblocked. I was also informed that at least 4 checks that had come in and they would NOT be paid. This has been a nightmare and it seems that NO ONE in Citibank cares or has the professional authority to clear a client's acct. immediately when Citibank admits that they are WRONG. TWENTY yrs. with Citibank ~ so disappointing with the customer service

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5:44 pm EDT
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Citibank citi priority and citigold - interest rate not properly applied

We have been Citi Priority and Citi Gold customers for many years. In June 2018, we discovered that the yield on our Money Market Account was incorrect. It was not earning the yield that should be given to a Citi Gold and Citi Priority account. The local branch manager agreed this was a bank error and helped us file an investigation. The issue reference number was R141267180616. Over the next 3 months, we have had to contact Citi Priority Customer Service and speak with scores of Customer Service Supervisors to get a progress report on the investigation. Approximately 6 weeks into the investigation, the service center told us someone had accidently closed the issue without a resolution. The service center supervisor agreed the investigation should have continued and reissued a new reference number R123967180808. It's been over 90 days since the investigation was first filed and yet not a single instance was there a written letter, email, text or phone call sent to us with a progress report or follow up. Both we and the service center have kept phone logs of all the phone calls we've initiated to inquire on the investigation. During the most recent call on 9/17/18 with a supervisor named Fernando, we were told he could only continue to add notations to the already long list of notations regarding this matter. We expect Citibank to complete its investigation in a timely matter, provide written correspondences and remedy the issue by crediting our Money Market account with correct amount of Accrued Interest that should have been earned since our conversion to Citi Gold and Citi Priority years ago. We worked hard to maintain the high balance requirements of the Citi Gold and Citi Priority programs and expect to receive the expected benefits. Yet, this experience of asking Citibank to promptly investigate and remedy this matter has been nothing but appalling. We have been Citibank customers for over 25 years and have lost all trust in Citibank's ability to do the right thing for the customer. None of the supervisors delivered on the promised resolution dates so we don't know if there ever will be a resolution. At this juncture, it is difficult for us to recommend Citibank's services to our friends and family, and need to seriously consider moving our business to another financial institution. While it's great you have this website to gather customer complaints, we question if anyone really will follow up with us. It seems the complaints filed on this website have been left unanswered which is poor customer service. Please have your corporate office representative contact us and provide us the remedy we seek. Thank you.

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12:40 am EDT

Citibank international use of my card

I called on the 19th to verify that you know I will.be in Europe on the 20th. Your stupid machine recorded it and yet I still cannot use my credit card! Fix this or contact me or something because if this is not resolved I am switching banks to Wells Fargo as soon as I go back to Florida. I am sick of the problems I have been having with you guys!

Olga E.

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10:56 am EDT

Citibank fraudulent activity

my account was fraudulently used by chase for $500.00 I went into a Citibank branch to get assistance. I was informed that I would receive a provisional credit on today. They lied and are telling me I would have to wait 3-5 days for the money to be back. I am removing my money from this branch and closing out this account. They never informed me of this transaction which I never authorized. I am a single mother with a disabled child and I am demanding my money back today. I hope the CEO of this company sees my complaint and I hope this bank is eventually closed. I will not stop until I get my money. This is wrong that you trust your financial institution to protect you and they are not willing to assist you in any form. I wish I would have stayed with TD bank. CITI Bank is the worst as well as Chase bank.

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4:07 am EDT

Citibank costco anywhere visa credit card

I used to have an American Express card with Costco. Costco decided to do business with Citi. A Citi Credit Card was issued to me with automatic payment set up for the annual Costco membership fee without my consent. I was mailed a letter from Citi to let me know that this account was closed out for non payment. I called Citi on 9/10/18, and the rep told me that this card charged the $120 annual membership fee for Costco, and since it was not paid, the account was closed out, and the current balance was $225.46. I told the rep I would pay the $120 for the Costco membership fee, but that I should not be responsible for any additional charges since I never signed up for this credit card in the first place. The rep told me that all he can do is waive $37. I told him I wanted to talk to someone or if he can provide me with an address to file a complaint. The rep said he couldn't do that, and that he would have an account manager contact me in 2 days. I have yet to hear from anyone from Citi and it's been 7 days now. I paid the $120 for the Costco membership fee on 9/11/18, but I would like the rest of the charges to be waived. I should not be responsible for any additional charges to this account.

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11:27 am EDT

Citibank credit card goes over the limit from aed3550 to aed 62,000

Credit Card Limit : AED 3, 550.00.
Transaction been maid on the card AED 15, 000 then 20, 000 till AED 62, 000. As per my knowledge anybank has an very small percentage on the credit card limit but what happened to me and the
The Fraud was scenario on the Supplementary card was up to AED 62, 000.00! and everything is documented with the bank and the delay was from the bank plus I have the bank SMS of the outstanding just in case if they say anything beside the mentioned above.

2nd thing as per Citibank process in any Fraud case you have to pay the outstanding first ! then apply on a dispute form which takes up to 90 to 120 Days! I'm sure of this because I used to be a X-staff with Citibank and since almost 3 yrs the issue was not resolved or handled professionally unfortunately.

Finally the reason of my resentment is I had the same issue almost 1 year ago and couldn't do anything at all because of my ongoing situation with citibank.

I really apologize from being so negative but this is the reality I'm in now and I want a solution before my loan get rejected again .

No mentioning their operation and collection while i called specifically to tell them to block the card and called few months later the card wasnt block another kind of nigligtance plus the collection whenver they smell im on a point related to the CREDIT LIMIT & outstanding they dissapear for a few months and send a junior agent to claim the amount comeon thats no even Humain .

NOTE : I have already confirmed with the Citibank agent that there will be no remarks on me or any blocks before receiving the clearance letter and he said No Sir there will be non I did not believe him but I'm thankful am done with them. Also I have visited the Central Bank of The UAE Dubai Branch and the Staff in the 2nd floor Confirmed to me there's nothing on me.

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Update by Ahmed AL Muharaqqi
Sep 10, 2018 11:30 am EDT

Im again waiting for the response between the CS&Q dept and risk management and to day is my NBD card duedate 10.09.2018

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5:47 pm EDT
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Citibank promotion not being honored

I opened a checking and savings account with Citibank to get 1.7% interest and total bonus of $600.
Because they screwed up and opened 4 accounts not 2 and my funds went to the second accounts now they say the first went dormant because I didn't find them and I was an existing customer ( because of their screwup) I am not eligible for higher interest or promotion.
I spent 20 hours in the phone getting the accounts setup.
They overfunded the accounts by transfer from my Wells Fargo Bank and told me they to mail a check so they had $15000 of my money more and it was a nightmare getting it back including going through their fraud BS.
Now Hey tell me there is no way they can make it right. They say it's my fault.
On top of that they linked my existing citi credit card to the account that was inactive and now I can't get them to help me change the username and login so that I can access my account. I was on the phone for two hours trying to fix that and they tell me it was because I needed a different network. I only have one network at my home and I paid all my bills the same day on that network.
I am dumbfounded and so so angry.
I'm never worked so hard for less than $2 on a $16, 000 bank account interest.
I don't know what to do.

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10:52 am EDT
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Citibank credit card

in June 2018, there was an unauthorized charge on my account listed as QVC in the amount of 54.91. I don't know anything about that charge, nor have I gave the merchant QVC my credit card number. Citibank is giving my information to a merchant that I do not know about. This has been the third time I had to cancel my card out. This is also the third time Citibank has allowed the merchant QVC to charge my card. All of this is do to an error. So I decided to file a compliant

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1:23 am EDT

Citibank credit card

Dear Team,

I was your credit card, a regular customer, however, due to my financial issue I could not able to maintain my credit debts with your organization

I am getting threatening calls and WhatsApp messages on my number from different numbers for the recovery of the CITI bank debts.

I was not expecting that being a multinational bank and one of the highest rated banks can do such cheap things to recover their money.

I got many abusive calls from CITI bank, kindly stop abusing otherwise I will take everything to court.

I don't want to contact banking court and central bank for this as I am recording everything on my phone.

I am your existing customer and I don't want any call from the third party or from the collection agency.

Sending WhatsApp for recovery is illegal, kindly stop threatening this otherwise I will write everything to the central bank and will take everything in a legal way.

Here are the contact details:

Whatsapp number: +[protected]
Landline number: [protected]
Email: [protected]@tahseel.com
My email: [protected]@live.com
Credit card number: [protected]

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Citibank Customer Reviews Overview

Citibank is a well-known financial institution that offers a wide range of banking services to its customers. The bank has received numerous positive reviews from its customers, highlighting its excellent customer service, competitive interest rates, and user-friendly online banking platform.

One of the most significant advantages of Citibank is its customer service. Many customers have praised the bank for its prompt and helpful customer service representatives who are always available to assist with any queries or concerns. Additionally, the bank's online banking platform is user-friendly and easy to navigate, making it convenient for customers to manage their accounts from anywhere.

Citibank also offers competitive interest rates on its savings and checking accounts, which is another major advantage for customers. Many customers have reported that they have been able to earn higher interest rates on their deposits compared to other banks.

Overall, Citibank has received positive reviews from its customers, with many praising its excellent customer service, competitive interest rates, and user-friendly online banking platform. If you're looking for a reliable and trustworthy financial institution, Citibank is definitely worth considering.

Citibank In-depth Review

Overview of Citibank: Citibank is a well-established financial institution that offers a wide range of banking services and products to its customers. With a global presence and a strong reputation, Citibank is known for its reliable and trustworthy banking solutions.

Services and Products Offered: Citibank provides a comprehensive range of services and products, including checking and savings accounts, credit cards, loans, mortgages, investment options, and insurance solutions. With such a diverse portfolio, customers can easily find the right financial products to meet their needs.

Accessibility and Convenience: Citibank offers a high level of accessibility and convenience to its customers. With a user-friendly website and mobile app, customers can easily access their accounts, make transactions, and manage their finances from anywhere at any time. Additionally, Citibank has a wide network of ATMs and branches, making it convenient for customers to access their funds and seek assistance when needed.

Customer Service and Support: Citibank is committed to providing excellent customer service and support. Their knowledgeable and friendly customer service representatives are available to assist customers with any inquiries or issues they may have. Whether it's through phone, email, or in-person at a branch, customers can expect prompt and efficient service.

Online and Mobile Banking Experience: Citibank offers a seamless online and mobile banking experience. The website and mobile app are user-friendly, allowing customers to easily navigate through their accounts, view transactions, pay bills, and transfer funds. The interface is intuitive and responsive, ensuring a smooth and convenient banking experience.

Account Fees and Charges: While Citibank may have some account fees and charges, they are transparent about their fee structure. Customers can easily find information about the fees associated with their accounts and transactions, allowing them to make informed decisions about their finances.

Interest Rates and Rewards Programs: Citibank offers competitive interest rates on their savings accounts and other investment options. Additionally, they have rewards programs for their credit card holders, allowing customers to earn points or cashback on their purchases. These programs provide added value and incentives for customers to choose Citibank.

Security Measures and Fraud Protection: Citibank prioritizes the security of its customers' accounts and personal information. They have robust security measures in place, including encryption technology and multi-factor authentication, to protect against fraud and unauthorized access. In the event of any suspicious activity, Citibank has a dedicated team to investigate and resolve any issues promptly.

Branch Network and ATM Availability: Citibank has a widespread branch network and a large number of ATMs, making it convenient for customers to access their funds and seek assistance. Whether customers are traveling domestically or internationally, they can easily find a Citibank branch or ATM nearby.

Reputation and Trustworthiness: Citibank has built a strong reputation for its reliability and trustworthiness. With a long history in the banking industry and a global presence, customers can trust that their finances are in safe hands with Citibank.

Additional Features and Benefits: In addition to their core banking services, Citibank offers various additional features and benefits. These may include financial planning tools, educational resources, and exclusive perks for certain account holders. These additional features enhance the overall banking experience for customers.

Comparison with Competitors: When compared to its competitors, Citibank stands out for its comprehensive range of services, global presence, and strong reputation. While each bank has its own strengths and weaknesses, Citibank offers a well-rounded banking experience that caters to the diverse needs of its customers.

Overall User Experience and Satisfaction: Overall, Citibank provides a positive user experience and high levels of customer satisfaction. With its user-friendly platforms, convenient access to funds, and excellent customer service, customers can easily manage their finances and feel confident in their banking relationship with Citibank.

Pros and Cons:

  • Pros: Wide range of services and products, user-friendly online and mobile banking experience, strong customer service and support, global presence, robust security measures
  • Cons: Account fees and charges, interest rates may not be the highest in the market

Conclusion and Recommendation: Citibank is a reliable and trustworthy banking institution that offers a comprehensive range of services and products. With its user-friendly platforms, convenient access to funds, and excellent customer service, Citibank is a recommended choice for individuals and businesses looking for a reliable banking partner.

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3. Writing the title: In the 'Complaint Title' field, briefly summarize your main issue with Citibank. Make it concise yet descriptive enough to convey the essence of your complaint.

4. Detailing the experience: In the complaint description, provide a detailed account of your experience. Mention specific key areas such as customer service interactions, problems with account management, issues with transactions or fees, difficulties with loan or credit services, or any other relevant incidents. Include dates, locations, and any communication you've had with Citibank representatives. Describe the nature of the issue clearly and list the steps you've taken to resolve the problem, including any responses received from Citibank. Explain how this issue has personally affected you, such as financial loss or stress.

5. Attaching supporting documents: Attach any relevant documents that support your complaint, such as correspondence, receipts, or statements. Be cautious not to include sensitive personal information that could compromise your privacy or security.

6. Filling optional fields: Use the 'Claimed Loss' field to quantify any financial losses you've incurred due to the issue. In the 'Desired Outcome' field, clearly state what resolution you are seeking from Citibank to address your complaint.

7. Review before submission: Carefully review your complaint for clarity, accuracy, and completeness. Ensure that all the information provided is correct and that your desired outcome is realistically articulated.

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Phone numbers

+1 (800) 285-3000 +52 55 2262 3911 More phone numbers

Website

citibank.com

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