Cisco review: Renewal of cisco support

We are working on the CISCO support renewal from past three months for one of our CISCO products and it is not yet finalized. I have escalated this to the CISCO Account Manager multiple times and there is no resolution yet. Every time when we try to reach CISCO team, below are the responses that we got till date.

• Our entire team is travelling to US for a meeting and will not be able to revert till we return. (This was during last August moth).
• I am OOO and will get back to you once I resume.
• I am not responsible for renewals and someone else takes care of it.

After multiple follow ups, we have received the quote from couple of partners and we responded to them saying that the pricing for the support is very high and spending that amount towards a support contract does not make sense, so we have requested them to get a revised quote with best pricing. We have reached out to multiple partners like “Velocis, Compass IT, Softcell & Sonata”, the response from all these partners is one & the same which is “Cisco team is not responding”.

While selling a product, CISCO gives all types of confidence that we have a dedicated team, our support team is 24/7 and customer service is our priority, we have platinum/premium partners who can help customers etc., but it is not the same in reality and really, a very bad experience for us and literally we lost the confidence on CISCO.