Circuit City
Reviews and Complaints

Unlike other stores that I shopped in, this store did have the brand I was looking for and the salesman who waited on me was pleasant and even pointed out to me the $30 rebate on this product. I already knew about it from finding this product on today's Circuit City web site.

My complaint comes from my attempt to purchase this product. First of all, the cashier could not enter my purchase on her computer because it did not have a SKU number on it. Then she went to speak with another perhaps cashier who was busy with other customers and told her to look up the number on the web site. Apparently, my cashier did not know how to find the SKU number on the website. When I offered to get another product package the cashier informed me that none of these products had been stamped with a SKU number.

After 10 minutes of attempting to find the SKU number, she spoke with another cashier who made several suggestions on how to find the appropriate web site with the appropriate SKU number. Finally she found the number, but could not give me the $30 rebate because the rebate did not show up on her computer screen. After looking up the MP3 ad on the store's web site and seeing the rebate offer listed there, she went to get the price marker for the MP3 product and read to me off the marker a statement in very small print that the rebate offer ended two days ago.

When I pointed out to the cashier that it did not say that the rebate expired on the store's web site, she went to get a man who probably was a manager. He briefly spoke to the cashier and to me about the problem and then left to go somewhere to look into this stating he would be back.

After waiting another 10 minutes without the manager returning I told the cashier I didn't want to wait any longer and if this weren't the only store that had this MP3 player I would have left already. Unable to relocate the store manager who disappeared, the cashier then went back to the first man she had spoken to about the SKU. She came back to me still waiting and told me that the first man told her she could not give me the rebate because the rebate was only for products ordered online and then picked up at the store.

Rather than pointing out that there was no statement to that effect either on Circuit City's web site or on the store shelf, I paid for the MP3 player at full price, just relieved to finally leave the store with a MP3 in hand.

As I was finishing my purchase the manager magically reappeared and the cashier explained to him that I made my purchase at full price.

He started to speak but I interrupted and told him he had just lost a customer by providing me with such poor service.

If you are purchasing a cell phone and you have the option to buy from any other source I would advise that you do so. If you have any issues with the phone it is a complicated and drawn out process to get something fixed rather than a quick trip to the store. I took advantage of the low price for a Verizon phone and wish I would have just gotten it directly from the Verizon store. The money I saved was not worth the frustration.

Circuit City gives you 30 days in case you decide you don't like the item or if you have any issues, problem is the 30 days starts when you place the order, not when the item is delivered. In my case, I received the phone 6 days after I placed the order leaving me 24 days. This wouldn't have been an issue except the phone I received happened to be defective (speaker phone did not work and would cause other features, such as ringtones to also not work) something I did not realize 5 days prior to the end of my 30 days. Of course the defect is not Circuit City's fault, nor is it mine. I'm very glad I noticed it before the 24 days had ended! I took the phone to the Verizon store and they determined that it was indeed a manufacturer defect. They said I would have to go back to Circuit City online in order to receive a new phone as a replacement. Since it took so long to get the first one I was not thrilled to hear this.

First off, when you call the customer service line you end up speaking to representatives that are located in their call center. This wouldn't be bad; except they are located in India and many of the customer service reps do not speak clear English. When you are already frustrated the language barrier does not make things easier.

I was told in order to get a replacement phone I would have to send them my current phone, once received they would ship out a new phone. This is not acceptable if your cell happens to be your only phone and you do not have access to a land line. When I explained this to the rep I was told that they could ship me the phone first only if I put down a $250 deposit to ensure I send the defective phone back to them. After I said that wasn't going to work either I was told if I promised to send the phone back to them they would ship the replacement with a label for me to send the defective phone back. I was so frustrated at this point I told them I wanted to cancel the whole thing and would call them back to let them know what I was going to do.

After debating if it would be worth it to just pay the contract termination fee and take my business elsewhere I decided to suck it up as it was again, the cheaper option. When I called back to have them ship me the new phone I was passed to another woman who spoke very fractured English. I really couldn't understand what she said. I believe a new phone is being shipped to me and once received I will send the defective phone back to them. At this point I am thankful that my 30 days is up very soon so if there are any other issues I won't have to call them back for assistance. Let's hope that I receive the phone in 2-3 days as I was told and that everything else goes smoothly!

**Another important point to consider before ordering- if you do take advantage of one of their cell phone deals keep in mind you can make no changes to your cell phone plan for 6 months unless you are upgrading. This is important if you get a feature or minutes that end up being more than what you actually need, you cannot downgrade to save some cash until the 6 months is up or you will end up paying fees including the total retail cost of the phone.

I went to the Circuit City store to purchase an MP3 player & got my MP3 player & poor service.

Unlike other stores that I shopped in, this store did have the brand I was looking for and the salesman who waited on me was pleasant and even pointed out to me the $30 rebate on this product. I already knew about it from finding this product on today's Circuit City web site.

My complaint comes from my attempt to purchase this product. First of all, the cashier could not enter my purchase on her computer because it did not have a SKU number on it. Then she went to speak with another perhaps cashier who was busy with other customers and told her to look up the number on the web site. Apparently, my cashier did not know how to find the SKU number on the website. When I offered to get another product package the cashier informed me that none of these products had been stamped with a SKU number.

After 10 minutes of attempting to find the SKU number, she spoke with another cashier who made several suggestions on how to find the appropriate web site with the appropriate SKU number. Finally she found the number, but could not give me the $30 rebate because the rebate did not show up on her computer screen. After looking up the MP3 ad on the store's web site and seeing the rebate offer listed there, she went to get the price marker for the MP3 product and read to me off the marker a statement in very small print that the rebate offer ended two days ago.

When I pointed out to the cashier that it did not say that the rebate expired on the store's web site, she went to get a man who probably was a manager. He briefly spoke to the cashier and to me about the problem and then left to go somewhere to look into this stating he would be back.

After waiting another 10 minutes without the manager returning I told the cashier I didn't want to wait any longer and if this weren't the only store that had this MP3 player I would have left already. Unable to relocate the store manager who disappeared, the cashier then went back to the first man she had spoken to about the SKU. She came back to me still waiting and told me that the first man told her she could not give me the rebate because the rebate was only for products ordered online and then picked up at the store.

Rather than pointing out that there was no statement to that effect either on Circuit City's web site or on the store shelf, I paid for the MP3 player at full price, just relieved to finally leave the store with a MP3 in hand.

As I was finishing my purchase the manager magically reappeared and the cashier explained to him that I made my purchase at full price.

He started to speak but I interrupted and told him he had just lost a customer by providing me with such poor service.

Do not believe anything in the why buy from us link. I bought a tv, it didnt work Of course they have no contact # for that- then the customer service Rep. Told me that they have no service for non working products- even though I just got it yesterday and gave me a mitsubishi Phone #- that was a computer- In other word they have NO CUSTUMER SUPPORT.

I received a Return Authorization (C11286160) number for the order from Circuit City and returned it to Systemax, following every instruction to the letter, fully insured.

I was informed by Systemax that the unit was damaged during return shipping and was a total loss. I was told to file a claim. I filed a claim with USPS and it was denied because USPS said it could find NO damage inside OR outside.

Systemax did NOT provide ANY documentation or explanation of the damage to USPS. No pictures or description of the damage have been provided by Circuit City or Systemax to date. Systemax took the unit to the Post Office in Fletcher, OH and have left it there.

I am trying to appeal the denial but, without proof of the damage from C.C. or Systemax, USPS will not issue a refund. I was informed by USPS that after 60 days the unit will be disposed of. Time is now paramount.

PayPal made the payment to Circuit City in the amount of $1, 675.62 and they want their money returned. PayPal has now turned this debt over to Pinnacle Financial for collections and my credit is in peril.

In August of 2007 I purchased a Sony Viao Lap Top from Circuit City...which was my my favorite store to shop for electronics. I purchased the lap top for 3700.00 including the 360.00 for the 3 year extended warranty. In January of 2008 My Boo (my doggie) stepped on my key board and broke it, I sent it in for repair and tried to get a new battery, they said I would have to get it fixed and send it in again for the battery..why I don't know. I never did call back for that battery, knowing that they really do go bad after a year. In 2009, what happens Circuit City goes broke...yup bankrupt...so I just assume (I know what that means yes) that their warranty company went along with it. I am have problems with it getting really hot but continue to deal with it because I think I have no warranty and I know I have no job...so how would I pay. I started getting email from Circuit City when they started up on line and I searched their website and low and behold the warranty company still exists and it's bragging that all old warranties will be honored. Yippee, because on the 4th of July my computer crashed and it's in need of some serious work. I called them and wait for about 30 minutes on line when Marvin comes on and a very thick Indian accent...tells me that I only bought a one year warranty and it expired in August of 2009. Hmmmm..If I only bought a 1 year warrant how can it expire in 2009 if I purchased it in 2007. Ok fax me a copy of the receipt u have or email it to me. I cannot do dat ma'am it is confidential information and we are not allowed to release this information. But it's my confidential information, what the ### are you on?..Let me speak to a supervisor, ok 2 minutes ma'am. He comes back on the line after a few minutes and says the only supervisor working is busy with another customer and he is just going to say the same thing that he (Marvin) has already told me. I said no doubt he's with another complaining customer and in the entire office you guys only have that one supervisor?...Yes Ma'am. Ok give me the address of your offices, now as soon as I said this Marvin let out an audible laugh as if to say, yeah right, good luck with that. I got the message and I thought yes Marvin you are correct I will be wasting my time writing a company that could give a damn about me, a complaining customer. So the best way for me to get the word out I think, is to advertise for them. I am out of a 3700.00 computer that I paid for a 3 year warranty and I want some kind of satisfaction from knowing I'm getting screwed and not one kiss has been given. My big mistake was moving 3 times and losing my receipt...If I don't hear from Assurance in the next week I will contact the Federal Trade Commission..enough is enough...Thank you...

In 2008, I bought a 47" LG LCD HDTV from Circuit City for $1599.99.being a student not having the cash, I was lead to believer in the extended repair or replace warranties that everything was covered, the cashier individual, so I bought the 3 year Circuit City Advantage Protection plan for around $300.00. I felt like a repair or replace guarantee was a good investment because I aren't rich and wanted to make sure I had a back up should something were to happen to my new investment in the first 3 years of ownership.

Fast forward to December 2009, and I start having problems with my TV. I would turn it on but a black screen would appear, with no picture and the sound would barely come up. It was ironic, since the week it started acting up, our store in town shutdown.

Well, I called up the Advantage line to get my repair claim started, and also clarifying with the woman that I would have the T.V. replaced in a timely manner if it couldn't be fixed and that it was going to be fixed in a timely manner and she said oh, yes, absolutely, we'll have your TV. taken care of in about a week. I called them right before Christmas for an update on when they will send a technician, so the soonest they could get the repair guy, of course due to the holidays was Dec. 31st, which wasn't a problems since I was going to be out of town.

On Dec. 31st the repair guy shows up during the allotted window they said they'd be there to look at the T.V. He informs me after watching the behavior of the television, that it was the TV screen issue damaged going out and that they were going to have to take it and replace the whole TV, and so since I still had some functionality to my T.V. (Only one I own) he would leave it and come pick it up once he found out if he was going to be able to get it replace. He also informed me, that the company will debate me of the TV being physical damage and rarely were they able to get me a replacement base on my warranty, so then, most likely not to expect the T.V. to be replaced.

so then they instructed the TV repair man not to picked up the TV till they have a full sense of what is wrong with the TV and that they were going to call me right back and let me know about the replacement or getting the TV fix. They Never given me a call nor send the repairman back to talk to me.

So on January 8th, I call the repair shop to find out the status of the TV, and I am informed by the repair shop that they were not going to replace or even fix my TV, they explain to me that it would be way expensive to fix my TV than giving me a new one and seeing that they are not going to want to replace or help with that matter, there were nothing more the repair shop could do for me.

Now at this time hearing that news, I'm not happy at all, he tells me that he will call me back later that day with an update. Well, later that day he calls up with a correction, (Just like the guy who picked up the TV. originally told us) the part is unavailable, and there is no compatible aftermarket part available that would work with and that they have notified the Circuit City warranty people.

So I call Circuit City Advantage and I'm informed that they can't authorize a replacement, and they direct me to Consumer Relations. Well the first girl I talk to says, that she cannot Authorize a replacement until they first refer it to their "TECHNICAL" department because they have to try and get the part first for the repair company. Then ask, "Well, how on earth do you think that you can get the part if the repair company can’t get the part? Just replace my TV . and be done with it! It's been 2 weeks since the T.V. quit working properly, and I want a functioning T.V.! She tells me there is nothing she can do until their technical department looks into it and to call back the next day.

So I call back the next day and I get this jerk of a guy who answers and I give all my information AGAIN to him and explain what is going on. He proceeds to tell me that they are going to proceed with the repair and that they were going to obtain the part and that they were not going to issue a replacement.

I told the guy that this was our only T.V., I spent $1599 plus tx on it, and that I could get a bigger, better T.V. for less today, and what on earth was the problem with replacing it since they cost less today. I told the guy, absolutely not, I want my T.V.. He said he was not going to authorize the replacement.

I then demanded to speak to his supervisor, he coldly says, "I am the supervisor, there is no one higher than me to speak to." I said, you have to have a boss, you aren't the owner of the company, and he again repeats the same line! (I later found online, someone else who had issues with this plan, got fed the same line I did!) I hang up the phone infuriated, that was on Wednesday, January 9th.

So in need to solve this issue with a store, after our local store closed down due to ### marketing of Circuit city greed and lies that the economy forced them to down grade they ### online and now they processing their crap online and selling people lies and false ### warranties. I drove to Milwaukee and Madison in search of a store that probably still open and operating; I finally manage to find one and explain the situation to him and wanted some form of action to take place on my expense of 1599 plus tax.

The supervisor says he "understands" my frustration but he has to have a claim number from the warranty people to replace it with the T.V. the warranty people pick out. That really got me, and I said, wait what, you mean they are going to tell me what T.V. to get, No, I want a T.V. that cost the same price that we paid 2 years ago, that's equal value! He said, well he can't do anything because he needs the claim number, by this point, I'm getting louder and louder and saying that this has turned out to be the largest rip-off, and the biggest hassle, and he kept say, you'll have to call them, and this takes time.

By that point I'm so angry, I tell him that we will NEVER buy anything from their company ever again, and that I were going to get online and post this experience everywhere we could and tell everyone about what a scam and HASSLE, this NO HASSLE warranty turned out to be. Then as I was walking away, there was an older couple look at a T.V. and I loudly said to them, "Don't let them talk you into their Advantage Protection Plan on a T.V. if you buy one here, it's a rip-off and here now a month without a working T.V. and I still haven't gotten this resolved!" The older gentleman's eyes got really wide and said, "Are you serious?" And I said "Yes!" and stormed out of the storm.

So when I called them [censored]es back about my warranty no hassles and no problems all fix and all damage will be taking care of etc. I wanted my return back for my warranty and told them if no one was willing to solve this issue I would be force into getting a lawyer. On the phone the only thing that ### did for me was laugh at me cause she think there’s nothing I can do about this issue and I want my $1599 plus tax value on a replacement at Circuit City and I WILL NEVER BUY FROM THEM AGAIN.

THEIR EXTENDED WARRANTY IS A BIG FRAUD AND SCAM!

Office depot along with many other businesses are doing false advertising. They put items on sale, then when you go to the store, even the first day of the sale, they don't have the item. Not only does this waste my time but GAS. We are suppose to conserve on gas and yet these stores don't carry the merchandise or have 2 items in the store. Up north if you advertise something you'd better have it, because if you get caught without that item you are fined. It is considered false advertising.

I purchased a pda from circuit city and was sold a 'comprehensive full coverage warranty' to go with it. The salesperson told me that it was a higher level coverage plan then their normal warranty plan and would cover my pda if anything happened to it, including fire, vandalism, theft, etc.

My pda stopped working in august of 2008. I called to get it repaired/replaced and was told I would be receiving a replacement pda. Instead I got a box to send my pda away to their repair center (cybertest). It came back with damage to the external case, and still not working-even though the repair center's web site said they repaired it. They claim there was liquid damage to it-but it was never exposed to any liquids while in my care. They refuse to answer why they damaged the outside case, or why they claim on their web site to have repaired my pda. The circuit city customer support people have told me I would be receiving a replacement pda, and that I would be getting a gift card so I can replace my pda-I have yet to receive either. The circuit city customer support staff also claim my warranty is void because my pda was sent off to their repair center, and also refuse to answer why my pda sustained damage while outside of my care. What is the point of paying for a replacement warranty plan if they refuse to honor it and they damage your unit instead of repairing it? I have tried to talk to circuit city's customer support ddepartmenton the phone but they refuse to let me talk to a supervisor (they claim that the supervisors 'do not take calls') and they continually hang up on me. My pda was damaged/ruined by circuit city and they refuse to make good on their '100% satisfaction guarantee'

As of 2/8/06 I am still waiting for my promised replacement pda and promised refund.

I bought an $1800.00 HP Laptop from the Circuit City more then 6 months ago. They offered a $150.00 HP mail in rebate and a $50.00 Circuit City mail in rebate. After waiting 4 months and not receiving either rebate I contacted the rebate center for both Circuit City and HP. Both claim they never received my rebate. What are the odds that both did not receive it? Sounds like they did not plan on receiving them. They both told me that the rebate had expired and there was nothing they could do. I wrote to the president of each company detailing what had happened. I received a response back from HP stating they would offer me some coupons for printer ink. They did not state how much they would be worth. I wrote back and stated that they should live up to the agreement and give me my $150.00. If I wanted printer ink I would buy printer ink. I told them that if this is the way they do business I would not buy anymore HP products. This was my fourth HP computer. I said I would also spread the word about their scam. They did not respond. Circuit City never bothers to respond.

Circuit city/ advantage protection plan / hp
I'm attempting to use a warranty I brought, for a hp g60 tablet
Or have hp acknowledge some of us purchasers have similar issue about everyone outting lcd failure...

I called twice avantant today waited 20 minutes in a queue line each time and was disconected so now i'm online in a queue line that counted down from 10 for an additional 30 minutes now i've been next in line for 10 minutes to be told via gotoassit queue status that there are no representaives available, try again and again I did...

Incident/ work order # [protected] for ashleigh *

Called your plan # [protected] for repair of laptop accidental damage to screen on 7-21-09
Explained damage and cause to lap top, received work order from a ms. Venna-was authorized and sent out via radio shack as per her request.

The laptop was return today 8-10-09 with notice that service was denied due to physical damage to screen and told via radio shack to send it to hp for repair and pay out of pocket to have it fixed.
We are confused

We "my wife and myself", had been told at circuit city when purchased, "the plan was for just this reason", accidential damage.

We're confused as to why I was given a service authorization # and then be told by your service representative to send it out for repair, wait for service (2 weeks additional time), for it just to be denied and to have sent along a notice via the central service depot to call you back if there was any questions?

Is there a different phone number which I can call to vent or seek reimbursement

Question is why wasn't it fixed?

How do I get it fixed?

Do I have to seek some kind of resolution outside this contact, if so whom may I contact?

I finally got back through to the gotoassist phone after several days of holding each time and being disconnected...
They claim we didn't purchase accidential damage coverage...
Been around for awhile, know some stuff about computer issues
Like I can get virus protection if I want to pay for it for $30., but why when it's included with my comcast subscription...
Reformat my drive, reinstall my windows
Go out get all my updates free through ms
Basically do anything as long as it doesn't void my warranty...
Hmmm so I wrote to mr chesse, the big chaunna mr advantant himself

So I wrote avantant whom hold circuit city advantage plans

Your honorable mr pollock,
I'm writing you regarding incident# [protected], a request in helping our daughter seek repairs for a tablet pc, she had purchased, which included an extended warranty through circuit city's advantage plan.
My wife and I purchased this tablet pc warranty as a xmas gift on 11-08 for the simple fact it was sold to us, through them, (circuit city), as a preventative measure incase something would break, as what is being called a plus plan, that is why we bought it.
We were told it was, was charged $169.00 for this assurance and when we attempted to use as such on 07/21/09
Were given authorization to return the unit for repair via assurant phone gotoassist line person, only to be denied service through the repair depot as customer damage, then the tablet was returned back to us.
I have been concerned regarding this issue after reading several post found on the internet about others issues in deal or attempting to deal with circuit city repairs.http://blogs.courant.com/george_gombossy/2009/01/circuit-city-warranties-backed.html
I am hoping for your assistance in remedying this issue for her.

Thank you for your time
Sincerely
Randy *
*
Nashua nh, 03062
Now I wait for them hopefully to respond..

Went online to hp, because I felt under normal use the screen shouldn't have cracked where it did...
Not like i'm trying to get someone to pay for this if I broke it on purpose, but advantant should cover it under their agreement, but i'm attempting to understand how opening closing unit cause fatigue cracks, aint like we threw it dropped it hit, if you can see the pics i'm trying to send there is no damaged to case, even at point where crack occured
I've gone thru several blog sites and have notice similar complaints from other users...

This company acquired/assumed the Circuit City Advantage Protection Plans for electronics purchased from Circuit City prior to 2006.
My LG 42" DLP TV failed for the FOURTH time in January 2009, so I submitted a claim under the NO LEMON GUARANTEE. "if Your Product is repaired twice and it fails a third time, as verified by the Service Provider, We will replace it under Our NO Lemon Guarantee. Replacement products will be of equal or similar features and functionality".
The company has refused to honor this guarantee stating that I must provide evidence of prior workorders performed by Circuit City, even though I have provided claim numbers and dates that prior repairs have been done.
The company will not provide any direct numbers to call, only toll-free or fax numbers. Customer Service personnel consistently misstate the requirements of the warranty. Even though the Service Provider agreed he would not repair the TV without my consent, a company adjuster told him to repair it because "the customer does not have proper paperwork".
I have been lied to and deceived about how this claim would be processed (the TV had already been repaired in late February, even though during calls on 3/10 and 3/13 I was told that the 'NO LEMON' claim is pending and that an adjuster would call me.
I am expected to provide documentation that was never given to me (when Circuit City repaired the TV in our home they DID NOT provide copies of any work that was done). Such documentation was or should have been obtained by The Warranty Group when these contracts were purchased/assumed.

1. Bought 2 TVs from Circuit City, got 24 month interest free deal. Received first bill late, as a result lost the interest free deal, got raped with finance charges, paid and paid and the balance barely went down. 2.Got fed up and phoned for the balance, was about $1096, paid in full online. Received bill a week later for $1125. Phoned for balance, we got hit with another $19.49 charge. Attempts to talk to a live person were futile, I will never do business with these crooks again! I shredded the cards needless to say. STAY AWAY FROM ANY DEAL CHASE HAS THEIR NAME ON! LOUSY THIEVES!

i purchased lap top from circuit city, purchased 4 year extra coverage, now circuit city is out of business city assure does not want to take care of problems. i paid 549.99 for coverage. problems fan, lap top over heat and fan makes a lot of noise, battery will not hold charge, also screen fads in and out of bright ness . my ticket #[protected]. called and spoke to city assure and got run around. i feel all the problems with lap top it should be replaced. toshiba satellite a105s4334. please advise next step.

thank you

bruce kozlin

I received yesterday my credit card statement on a Chase account that I had recd for no interest 36 months. I paid faithfully each month via electronic payments and thought the account was paid in full in Dec 2008. To my utter shock and surprise I received a notice saying that they had charged by account a 672. fee for not paying off the balance of $28.00, which did not appear in my calculations.

All of this taking place while I am still in the promotional period, the full balance isn't due until April 2009.

Do not use this Bank for anything. They have placed this under investigation. I am reporting this practice to the appropriate authorities. This is just another outrage of our lending institutions, as consumers we must stand up against this madness.

I have a Denon Home Theatre System that no longer will read a DVD or CD. I had purchased a warranty through Circuit City. Since the liquidation, the underwriters, "City Assure" have taken over honoring the warranty. However, since January 20, 2009, and after hours of being on hold, numerous conversations with customer service employees and their supervisors, City Assure has no process to handle my warranty. In the mean time, I have had to purchase a DVD player, (additional expense) due to City Assure not assuring me of when and how I will be able to get it repaired. The warranty specfically states that if they can't repair it, they will replace it. I haven't seen that or has it even been suggested.

Signed: Very diasppointing customer.

P.S. Next time I purchase an extended warranty, I will make sure the under writers are NOT City Assure.

I purchased a HP Vista home computer on thur Nov 26, from Circuit City in Myrtle Beach It was a promo sale that day only, $ 479.99 including printer
and 19 inch monitor. I decided to up grade the monitor to a 22 inch for an extra 79.00, then I purchased a portable usb to transfer info from my old computer to the new one., also a microsoft security office utility, along with a cable surge. After it was all added up the total was $ 843.10. I was told that I would get a rebate of 70.00 for the internet security and 13.00 for the portable USB . I sent all the required information three days later and was told that it would take a full eight weeks to recieve my rebate check.I called the rebate people and they told me that a check for $70.00 and $13.00 was written on January 21st and just wait another week if it did not arrive. It didn't I called once again and was told the check was written on Jan 21st and that I should wait until the Feb 21st, if I did nor recieve it then they would write another check. I think they are trying to hurry up and go out of business and not pay anyone their rebates. What can be done to force these unethical horrible businesses to pay up. No wonder they are goung out of business. One last thing they failed to give me the promo discount and I am told that they won't do anythin about that. My reciept say promo discount applied but the amount is .00 on my reciept. I have all the information, however they refuse to help me. I feel that the sales people took advantage of me. I am a retired Cosmetology teacher and live on a fixed income.
Sincerely Judy

Why Circuit City Went Out Of Business And Why You Should Not Buy Anything From Their Liquidation.

Toward the end of last year, I purchased a 50 inch Samsung plasma TV from Circuit City. I had to save and work overtime for almost two years to afford this TV. I knew that I could not just go out and replace it if it broke, so I wanted to get an extended warranty even through it was very expensive.
October 22nd 10:00 am
My Case # is 8946771.
I called Circuit City’s nationwide service [protected]) about the TV not working. The screen would black out and the audio would pop loudly. Eventually you could not even get the set to turn on.
October 23rd 12:00 pm
Circuit City called me back saying that Heartland Audio and Video would be coming to look at TV tomorrow.
October 24th 9:00 am
Joe from Heartland came and looked at the TV. First, he said that it must be something I had plugged into it. Basically he was saying that it must be something I was doing causing the problems. Next, he said that it was a firmware issue and that it needed to be updated. I told him that it had been updated to the latest version and running fine with no problems until now. Finally, he said it was the main board after he could not get TV to power on anymore. He then explained to me that he would have to order the board. He said that he would get approval probably on Friday the 24th, but at latest he would get it on Monday the 27th. He said that it would take 2-3 days to get the board depending on which Samsung parts dealer it came from (east or west coast). I asked him if Samsung or Circuit City would cover the repair. He said Circuit City would call to see if it was still under manufacture’s warranty and they would go from there. He assured me that it would be fixed within a week which I went over with him again before he left. I felt satisfied at this point. Although inconvenient, a week seemed to me to be appropriate to fix an issue such as this.
October 29th 11:00 am
I called Circuit City to get an update. “You need to contact the technician” he said. “I can’t do anything for you until then”.
2:55pm I called Heartland back to see if the board was in, and to set up an appointment to install it. He told me “I have to get approval on it”. I said “I thought that was going to happen on Monday at the latest”. “I have to get approval” he repeated. “I will get it today and it will be a couple of days to get the part in”. I wasn’t happy, but I am reasonable and willing to wait another few days.
November 4th 11:47 am
I called Heartland to schedule an appointment to install the new board. No answer, so I left a message.
5:33 pm Heatland called me back. I was working so my wife talked to him. She said that he was very rude to her, and said the board was on backorder. It will be another 10 days for it to come in. She questioned why it would take so long, and she told him that this is our only TV. “We can probably do it in 7 days then” he said. She asked “If you could do it in seven then why would you say it would take ten”? “That would be the worst case scenario to fix the TV” he replied.
7:00 pm I called Circuit City Service phone number back. I gave them my information. She asked me to explain what was going on. After a long and in depth explanation she told me that I would have to talk to Circuit City’s Customer Relations department. “Why didn’t you tell me that before I explained all this to you”? “I will transfer you” she said. Customer Relations was of course was closed.
November 5th
I called Circuit City Customer Relations [protected]) many times throughout the day. I kept getting a message that said “We are closed due to incremental weather”.
November 6th
I called Customer Relations many times throughout the day. I continued to get a message that said “We are closed due to incremental weather”. I am starting to wonder is this place actually exists.
November 7th
Again I called Customer Relations many times throughout the day. I continued to get a message that said “We are closed due to incremental weather”.
3:43 pm Finally I got an actual pick up at this number. He told me that they were closed due to snow. I guess the 24/7 support that it says on my plan only applies when the weather is good. He told that they would search other distributors to get the backordered part in earlier. He also said that the repairman should have never told me that it would only take a week to fix the TV. He said the average time is less than 30 days. My contract says typical time is 14 business days (at this point I have read every line of it). Either way at least by Thanksgiving at the latest it will be fixed. He also told me that after 45 days if there is no “light at the end of the tunnel” that they would replace the TV. He promised to call me back either Monday or Tuesday. He never called back and neither would anyone from Circuit City who promised they would. I guess I am stuck waiting for the part. I am feeling quite frustrated at the whole situation at this point, but what could I do besides wait?
November 12th 6:20pm
Joe from Heartland called to let me know that the part was in, and the TV would be fixed today. I couldn’t believe after all of this it was finally over. I told him that I would be home over most of the 1:30 to 5:00 time frame he gave me. He said “Well you need to be home to help me take the TV off of the wall”. I know that this shouldn’t be my responsibility, but I am willing to help if it will get this fixed, so I canceled my appointment. This TV is 50 inches by the way. It is not light. He came, and I helped him get the TV off of the wall. I helped him take the back off of the TV and he replaced the board. We picked it back up and mounted it on the wall. It was hanging crooked because the bracket had slipped off of the screws. We had to take it back down again, and fix the bracket. We then put it back up on the wall. I thought finally it is right. It is fixed. He turned the power on….., and it did the same exact thing! Picture cut in and out to black until it wouldn’t turn on anymore. I wanted to either scream or cry at this point. It was a wrong diagnosis. He said he would have to take it to the shop to figure out what was wrong with it. We had to take it off of the wall three times in all. I then had to help him carry the TV out to his van. He put in between the two front seats, with no cover, support, or protection. I though about it bouncing back and forth there as he drove away. Is this the same TV that I was worried about getting finger prints on before all of this happened? I asked him how long it would take to fix. He said “I will have to figure out what is wrong with it”. “So you can’t give me any time frame on the repair”? “I will have to work on it”. He gave me no paperwork or anything else, and drove off.
November 19th 8:47am
I called Heartland and left a message on voicemail for them to call me back to give me an update on the repair.
Friday November 21st 8:42am
I called and talked to Patty at Heartland. It has been over a week now since he took the TV. She said that she did not have any information on it, but she would leave him a message.
9:05am I called Samsung to ask about my warranty service. They confirmed that TV was under warranty until January 13th 2009. I asked him how long the average repair time was, and he said 9 times out of 10 it can be fixed on the spot if the TV is made in last couple of years. This was one more mistake on Circuit City’s part that made the repair the mess it became. I am sure they voided the manufacture warranty by working on it.
November 22nd 8:47am
I called and talked to Patty at Heartland for an update on the repair. She said that she would leave him a message.
November 24th 9:01am
I called Heartland and talked with Patty. “Do you know this is the 4th time I have called and left a message”? She suggested that I call his cell phone, and gave me the number. She didn’t know why he did not return my calls.
I called his cell phone. No answer, it just rang. I left another message. I can not comprehend why after five calls, someone can not take the two minutes to pick up the phone and call me back.
9:07am I called Lori at Circuit City customer relations. She said she would talk to Heartland and give me an update. Otherwise there was nothing else she could do. She too promised that she would call me back after she talked to him. I asked her why Samsung wasn’t contacted for warranty service. She said that they thought warranty was only 12 months, so they never tried to call. Lori like the others from Circuit City promised, but never returned my call.
Nov 27th
Today is Thanksgiving. This is one of the biggest holidays to watch the Television. Traditionally people gather around to watch the big game or other holiday programming. My family instead is stuck staring at an empty wall mount with wires hanging out of a hole in the wall. Thank you Circuit City Advantage Protection Plan.
Nov 28th 5:00 pm. Joe from Heartland returned my repaired TV. I again had to help him bring it in and put it on the wall. He told me that it was a power board that was bad. I was so glad that this mess was finally over after a month of calling and arguing with people to do what I already paid them to do. He plugged in the TV…..and……it did the same thing. Joe said it had to be something that I had plugged into it. After about an hour of troubleshooting different things, he said to turn off the HDMI feature that allows the TV to communicate with other HDMI devices. This was a pain for me since things no longer worked the way they were setup to work, but I was willing to try anything at this point. I also switched to a new HDMI cable because he said that the cable could have a short in it. The TV seemed to work for now, so he left. Later I decide to clean the dust off of the front of the TV. I then noticed sever fairly deep scratches on the front of the TV (below the screen). This was just one more thing that shows how unprofessional this repair was.
Dec 4th
The TV started to turn black and then turn off. I would say that I got about six hours of viewing out of it since it was fixed. Furious is the only word that can think of for my reaction at this point.
Dec. 5th
The TV worked for part of day, but then got to the point it would no longer even power on (same as before).
6:02 pm I called Circuit City customer relations.
I talked with Aaron who told me that once again Heartland would have to come out and diagnose the problem. I asked him how many times they had the TV as being repaired. Under Circuit City’s program after three repairs, on the fourth failure they will replace the TV (no lemon guarantee). He said the TV was still only repaired once. How can that be considering how many times it has been fixed? He said that is the way it is. I asked him if someone else could look into repairing it since over 40 days had gone by and we are still having the same problem. He told me nobody else could come, and there was nothing more he could do for me. This is starting to sound familiar from the customer relations department.
6:50 pm I called Heartland and left a message that we need to schedule another appointment to come look at the TV. Same problem as before.
7:34 pm Joe called me back. He said there were still things they could do to repair TV, but they would take more time. I told him it needed replaced at this point. If it can’t be fixed in 45 days, then that was long enough! He didn’t agree. He said that he couldn’t even look at it until he gets the ticket number from Circuit City.
December 8th
Heartland called to set up a schedule to pickup the TV again.
December 9th
Joe from Heartland came out. TV wasn’t acting up at that exact moment. He said he thought it probably just needed the voltage adjusted. We took it down, removed the back and he adjusted it. I also told him that the side inputs were not working. He looked at them, and said he didn’t know why they didn’t work. We put it back up on the wall. He said to call him directly from now on (don’t call Circuit City). After this my family went to visit family in California, so we were gone for two weeks. Since I could not watch the TV to see if it worked for longer than a couple of days, they closed the ticket out as the work being finished.
January 18th
The TV started to cut out like before. What did I do to deserve this? This is never going to end. I called Joe at Heartland TV, and he said that we needed a new ticket because it was closed.
I called Circuit City customer relations and service number. They were closed (24/7 coverage, remember).
January 19th
Circuit City announced that they are totally going out of business in the US. All stores are closing which is no surprise to me after the customer experience I have endured.
8:30 am I talked with Melissa at Circuit City’s nationwide service number. They are sending out Electra-sound [protected]) to look at TV. My new case # is [protected]. I tried to talk with a supervisor, but she said that she could only refer me to customer relations.
9:10 am I talked with Lori at Customer Relations. By the way, according to them everyone you talk to at customer relations is a supervisor. None of them have phone extensions, and you can not talk to their boss or anyone higher on the phone. Lori had no resolution, but did have the same run around. She transferred me to “higher” voicemail, to get me off the phone. I left a message. No one ever called back.
10:00 am I called Assurant Solutions (who owns the service contract for Circuit City [protected]). They are closed today.
January 20th
Press release came out: “Assurant Solutions, which is part of Assurant, Inc. Assures Circuit City Customers That It Stands Behind Extended Service Plans”. They will stand behind it, but you can not talk to anyone from there or contact anyone from there (they only transfer you to Circuit City’s same phone numbers I have called more times then I care to remember at this point). As far as I can see, Assurant is just as much, or more to blame for this since they are the ones ultimately responsible to make sure what you paid them for is getting fixed. At least I know I still have some kind of a warranty.
January 27th
Electra-sound came to look at the TV. He brought out the same board that Joe had already replaced. I even made a call to them to explain what parts had been replaced. They told me it was not the same parts. I am not sure why they did not have any information on the repairs that were already done, but they had nothing. After an hour or so of looking at the TV, the repairman told me he was not sure what the problem was. He would have to do some research, and possibly order more parts. He told me that the first repairman may have done more damage then good to the TV. He also checked the side inputs, and none of them worked. I asked him how long it would take, but he could not give me any time frame on when it would be looked at again. He said that they would be in touch. They also told me that from now on the TV would have to be on the floor when they come so that they can work on it. How am I supposed to get it down? Not their problem. When I bought the plan they acted as if things would be fixed instantly with no effort or time on my part.
12:05 pm I called Assurant and after explaining my warranty was from Circuit City, they transferred me to a recording. It said to call [protected].
I called and talked with Joe who gave no resolution. He said that they could take as long as they wanted to fix the TV. “It is a service contract, and we are servicing it” he told me. He also explained to me that since they closed out the first ticket, this is a whole new problem. A new problem means my time had started over, and the TV has only been broken for a week now. My blood pressure went though the roof. I was shaking at this point with frustration, and it took me the rest of the day to calm down. Seriously, how can these people treat customers like this?
12:32 pm I called Circuit City Customer relations and talked with Debbie. Same runaround, different day. They have to talk with technician. There is nobody higher to talk with. I can transfer you to a voicemail that nobody answers. My TV failed in October and in another two days it will be February.

So where am I now?
I am pretty much at square one. The original problem still exists. Over 100 days into this nothing has been accomplished except for me being inconvenienced in just about every way. My time, energy, money, strength, and emotions have been used. I have been extremely patient and giving in this whole situation. I have not lost my temper, although I have been stern. I have been lied to, given the run around, transferred, and abused. I can not believe that I paid for this! I spent hundreds of dollars for what Circuit City advertises as “the best possible choice for getting the most out of your new purchase. With the Circuit City Advantage Protection Plan, you can rest assured knowing your purchase is protected beyond the manufacturer’s warranty”.
What do I have now that the Advantage Plan has taken care of me? What is Assurant’s warranty backing worth? I have over three months of wasted cable service, and Netflix that I paid for without even using. I do not have a TV that works at all. According to Circuit City my TV has only been broken for a week. I have an aching back from hauling my TV around. I have 75 plus phone calls on my phone bill. I have hours upon hours of my time and energy wasted on the phone and waiting for repair service that has never fixed my original problem. There is no light at the end of the tunnel. I bought my kids a Nintendo Wii for Christmas. I have no doubt they will not get to play it anytime in the near future. When they ask me why they can’t, I will tell them that it is because of Circuit City’s Advantage Protection Plan. At over a hundred days now, I think that the only thing that I can do to get this fixed is call a lawyer. My hands are tied and there is no one else to contact. It is not a surprise to me that Circuit City filed for bankruptcy in November, and are in the process of liquidating their remaining stores as they are now completely out of business in the US. Their customer service is quite the opposite of a service and more like a nightmare. Hasn’t this gone on long enough? I urge you not buy anything from Circuit City in their liquidation. Believe it or not, they are still offering the third party backed, best coverage Circuit City Advantage Protection Plan on purchases. This is the worst buying experience I have ever endured, and I am afraid that it is far from over.

Almost 3 years ago, I purchased a Toshiba laptop from Circuit City. I also purchased a 4 year extended warranty. Immediately, I began experiencing problems with the laptop overheating and shutting down. I called the warranty company and began the arduous process of getting the laptop fixed under warranty. I waited for the box to arrive, shipped the laptop back and waited for it to be returned in about 1-2 weeks. When I received the Toshiba laptop back, the only service that had been done was cleaning and greasing the fan. Additionally, my battery wasn't holding a charge, so I had to call a separate warranty company and send in my defective battery and wait for a new one to arrive. A few weeks later, my screen went dead. Once again, called the warranty company, sent in the laptop and received it back with a the screen fixed. The overheating problem and battery problems continued for 1+ years. You just get worn down after awhile. I kept calling, sending it in, etc. Once, they even broke my AC adapter and I had to go through another warranty company to get a new AC adapter. Had to send theold one in, thus, not having a working laptop, while I waited for a new AC adapter. Finally, they replaced the hard drive on one of the service calls. Since they replaced the hard drive, the system has not performed as well. City Assure refused to replace the computer due to the fact that the overheating issue was 'resolved' according to their testers. The bottom line is this, don't buy from Circuit City and don't buy Toshiba and don't buy the extended warranty. We had to replace the computer with a new one. It takes time to call and go through the 'warranty process'. It also requires that you are without your laptop for quite some time. This laptop was shipped back and forth at least 7 times. That is also not good for a laptop. I guess I learned my lesson the hard way.

On 11/30/08 on-line I purchased a Gateway lap from Circuit City, or from what I am now calling CROOKED CITY. I was specifically told on-line the product was in stock. I was also guaranteed that I would receive my order on 12/3/08. On 12/2/08 @ 5:00 am PST I got on-line to check the status of my order. To my surprise my order had been cancelled. I immediately called the customer service number to find out what was going on. They informed me that it was cancelled due to the fact that the item was not in stock. I explained to the rep that I was led to believe the item was in stock and was guaranteed it would be here on 12/3/08. She told me there's nothing I can do. I press the issue and ask to speak to her supervisor. She told me there wasn't one available but she could give me a claim number and I could call back later and speak to some one of at a higher level. I say ok and hang up. On 12/2/08 @ 11:08 am PST I call the customer service line again. I explain AGAIN what happened. This rep told me your order is not cancelled and will be there on 12/3/08 as promised. I say great, thank you and hang up. On a hunch I decide to check my order status on-line. I look it up and it still says cancelled. I figured it wasn't updated yet so I decide to call the customer service line again. I check my order that way. It still says cancelled. I finally get to talk to another rep. I explain everything AGAIN. She told me sorry your order is cancelled there's nothing I can do. I ask for a supervisor. I talk to him for about a half an hour. The end result is he said there was a mistake, I'm sorry, there's nothing we can do bye. What has happened to customer service? They honestly believe one person doesn't matter! I work for a major utility in San Diego, Ca. I am a member of local IBEW 465. I have access to a lot of people and I will make sure they all hear this story and I will ask them to please not shop at CROOKED CITY!