Circle K
reviews and complaints

I have been patronizing this store since Feb 2018; I used to enjoy interacting with staff and the store was always clean. A few weeks ago they changed managers and staff. I do not believe the counters have been wiped since the first day new staff took over; the store now smells and everything you touch is sticky/dirty. Whip cream has not been wiped off the wall for over 2 weeks. Today 8/16/18 I watched as staff made a face at the counters by the coffee that was covered with cream, sugar, etc., she picked up a container of creamer just to set it down in the mess, and then proceeded to walk away without cleaning any of it. The floors are sticky to the point your shoes stick when you walk. There is thick dust on top of all the machines. Some of the machines have not been in working order or have been out of product for a couple of weeks or more.
Staff talk bad about prior staff and blame issues of the store on each other instead of taking personal acceptance and cleaning etc.
Today 8/16/18 at just before 730am. While there were 5 customers standing in line to pay the two employees felt they should switch cashiers; they started counting the till etc. After standing in line for over 10 minutes, watching 3 people put there items down and walk out, and the line grew to the back of the store they then apologized for having us wait. I mentioned they had people walking out already; the response from the employee was "there really isn't anything I can do about it, is there." "this has to be done" Half the line put there items down and walked out; including myself. I was 5 minutes late to work; if not for them deciding to do this task when they did I would not have been late to work and I would have had the items I was attempting to purchase. I have stopped at this store almost every weekday since the beginning of Feb and never had such rude customer service.
It is sad customer service has gone to the way side of our modern conveniences.

I am writing to complain about the customer service from on of your Circle K employees. Her name is Angelica and she works at the Gilbert & Riggs location.

I was in this morning at around 7:45 A.M. and there was a man in front of me. One employee was taking care of him and she stood at the other register and gave me dirty looks as I was standing there waiting. She never informed me that she was open. Then, a gentleman stood in line behind me and she said "Sir I can take you over here". I had been standing there for at least 3 minutes and she dis not acknowledge me once. The gentleman then told her that I was in line first and with attitude she said okay. So I walk over to her register and asked her if she saw me and she said yes. All while looking at me with disgust.

I have never felt so disrespected in my life. I have always had great service at this location. But not anymore.

You can contact me if you have anymore questions at my email [protected]@yahoo.com

5105 Co Rd 218, Middleburg, FL 32068 Circle K Lazy employees, very long lines and very nasty store. Cashiers act like they don't want to check you out as they are busy on their cellphone. Drug addicts hanging out in parking lot and inside store hanging out at tables in front of Subway counter, but they are not eating hanging out like they are looking for the right person to rob. It scares me to go in there at night, so afraid one of them will grab my purse. Bathroom is not usable as it is EXTREMELY dirty! Below is what people online is saying about this store!

This has not been observed on just one occasion it has been many times. the first store is at 5105 Cr 218
Middleburg, FL, US, 32068 Very dirty store always looks like the floor never gets mopped. Bathrooms are disgusting. Cashiers are very nasty no customer service skills what so ever!

The other one is at 4486 County Road 218, Middleburg, FL 32068. No paper in gas pumps ALWAYS have to go in to get a receipt. No window washer fluid at pumps. Always a line from cashier down the isles and usually only 1 person working on weekends and they stay slammed on weekends so the line is just ridiculous. Always have to tell them to put your phone number in to get cigerette coupons when you buy 3 packs, they should be doing it automatically.

The resolution for both stores is to hire better people for the jobs and the ones working then they need to be customer friendly instead of acting like cashing me out is such an inconvenience or i ruined their day because they have a customer.

Within the last 7 seven days I've been turned away by a locked door at the Universal City, Texas (Pat Booker location). The same night clerk has had a sign on the door stating to come back in 30 mins. I work nights and drive by numerous stores but I liked the workers at this location and had been stopping here for years. I work nights and this happen this am at 1:25am. How busy can she be at this time. I could understand if she needed to go to the restroom but when you can see her in the store behind the counter this is not acceptable. I will take my buisnessss to the 7 eleven less then a mile away that does not close for 30 minutes nightly.

Approximately 10:30 on 8/12/18 at Circle K located at 1408 Veterans Parkway. I arrived at Circle K to purchase a cup of coffee. I am a daily customer to this Circle K. I upon my arrival I observed that all the coffee warmers had timed out, I also physically felt the canisters. The store was not busy. I asked the cashier/supervisor (BF) if she could make some Hazelnut coffee. She stated "We are out of Hazelnut coffee, I just placed an order for it." When she said that the other cashier (WF, whom I know because of my daily trips to this Circle K) seemed puzzled. I walked back over to the coffee station, where the bottom storage cabinet was slightly open. I opened it a bit more and I observed a full box of hazelnut flavored coffee (purple pack). I went to the register to speak with the cashier (WF) that I know, to let her know that I was going to be filing a complaint on the other cashier. At that time she was finishing up a customer, the customer then said to me "You filing a complaint about hazelnut?" I said "No, it's not about the hazelnut, it's because she lied." The customer and I begin to go back and forward arguing as we both walked out of the store. I felt that I was being attacked by the customer who did not know what was going on, I became angry. A bystander in a vehicle next to me asked why were we arguing. I told him that the customer became upset with me because I told the cashier that I would be filing a complaint about customer service. The bystander said the that the customer should not have said anything to me because it was none of her business. During this conversation the supervisor (BF) appeared in the door with a shopping cart of empty boxes and overheard the bystander and I discussing the issue and she asked me if I wanted to make and complaint. She said it with an attitude. I said "Yes, I will be calling corporate." She said "I am the supervisor so you can make a complaint with me." I said "My complaint is about you." She said "Why?" I said "Because you lied." She said "No, I didn't we are out of hazelnut coffee." I said "No, you are not, I looked under the counter." She rolled her eyes and walked way pushing the cart. I feel that the request for coffee was a very simple request. The whole situation could have be avoided. The bottom line is that she the supervisor did not want to do her job. She did not provided good customer service to me. She caused me to have a verbal altercation with another customer. If the footage is reviewed, you will see that I was not rude or disrespectful to Circle K employees or customers until after a was verbal attacked. I will not be going to this Circle K anymore. Thank you for your time. I would like to also add that there are some good employees on the morning crew I don't know their names but there is WF pregnant, BF younger and BF middle age. Those three are always polite and willing to assist, but that supervisor appears to be lazy and will do anything to avoid helping customers.

The cashier (young slimmer black male in early to mid 20's with some facial hair) in your store off of 5445 Capital Circle SW Tallahassee FL (at Capital Circle and Woodville Hwy intersection) was one of the rudest cashiers my husband and I have come across. The gentleman in front of us who had been standing there from the minute we walked in grabbed a few hot dogs and drinks to the minute we walked up and still had not been waited on. The cashier had taken the money out of the drawer and was counting it all. He finally rang the man's beer up and the guy asked for a lottery ticket and he gave it. Money was handed and the cashier (in sloth mode) gave him his money back and at that time the gentleman asked for a bag of which the cashier said NO to while he was pushing money around in his drawer. The man was polite in my opinion because I would have had an aneurysm! He told the guy, "seriously man just give me a bag and I'll be on my way. I've been standing here forever." We get to the counter cashier says nothing (we were going to purchase scratch offs but the less time we had to deal with him the better) rings us up and carelessly gives us our change back to which it falls on the counter. No thank you, no sorry, no nothing. I love Circle K's and have been to many of them and I know this is not how you would want your employees to act. This is beyond unprofessional. If the young man doesn't show interest in respecting your customers or representing your company as he should then maybe he should find somewhere else to work. Thank you.

Forgive my improper use of punctuation and grammar..on vacation passing thru and just wanna get to rhe point of this.

2959 College Dr Baton Rouge LA.

Yall got a dumb and super lazy and rude one working here right now. AUG 10th 1153pm..On her phone ignoring me. Had to repeat what I said four times. She pretended I was not speaking loud enough and didn't hear me say $30 on pump 7. Then after paying $30 gas she wouldn't let me and my 5yr old daughter use the bathroom. She said I told her she must not like her job and I told her she would be fired soon... Then I called her a lazy [censored]! (Didn't say in front of my daughter.. She had left before me back to car) my daughter picked up on her rudeness and she is only 5. If I had been who I was in my past I would of handled the situation in a uncivilized manner. She is lucky.. Y'all need to fired immediately.

On August 10, 2018, me and my fiancé pulled to the circle k to get gas. He went in to pay for the gas with his com data card. For whatever reason with the machine it denied and worker Melai, was beyond extremely rude from the start from dealing with a previous customer. He proceed to run as credit and asked her why did he have to do credit because he never done it this way before on the circle k. She instantly blew up saying that we can take our business elsewhere, and as a result from my fiancé he was like I don't know who peed in your corn flakes but it was not me so you don't have to be rude with me. So she decided to tell him that she is going to call his job and complain on him yet he wasn't even on the clock nor did anything wrong . But she was on the clock for circle k and ranging him up and decided she would call the cops and get our tag number and tell them we assualted her. First of I'm 8 months pregnant, I go in to see what the problems was and both coworkers along with some guy consuming alcohol inside the store. They all attacked me telling me to get out the store they're calling the cops. Which pleased me because the attitude and customer service was beyond unexceptionable to anyone . The police came to do a full investigation. To say we were going to placed under trespassing for no reason ! Everything is on camera and if I can't have a resolvement in the issue I'm going to seek legal counseling because this is beyond ridiculous ! I'm at risk for preterm labor and the things they put me through is not acceptable or will not be tolerated ! And then to threaten to call my fiancé job and badger one of his coworkers that come into the store for information on him which was totally unnecessary. Something will be done about this if the management cannot seek to do anything about these coworkers . There is a police report from there side only ! Please do something about the workers that is at store 5178 on Pensacola st in Tallahassee, Fl 32304 .

I wanted a tornado from the roller grill and all they had was buffalo chicken so i got 2 put them in bag and continued shopping, i tasted the outter part of one and it lite my mouth on fire so i put it in the trash, i decides to get nachos so fixed them got my drink and went to the register, i was about to say something to the cashier when she glared at me and said"what did you do with those tornados, as if i where her child, i said i put them in the trash, she turned her nose up at me and said " show me", , let me stop right there...who does this women think she is first of all, i am a customer, do NOT assume I am other customers she has dealt with because 1.i am not.2.respect the customer without us she wouldnt have her job.., so i proceeded to the trash can and showed her the tornados in the trash, she looks in the bag and says you cant just throw them away and i said the one i tried was to hot and i couldnt put it back on the grill, she said no your gonna pay for them..i just stood there, , , amazed at the disrespect she was showing me, i said maam i wasnt given a chance to tell you anything, as soon as i got to your register you asked me what i had done with the tornados, i am not a thief i had every intention of telling her what i done but she treated me like a dishonest person which i am not..and did NOT give me the chance to tell her anything.circle k has lost mine and my familys business, which i will say contribute a significant amount of money...this terry person needs a lesson on how to treat customers, she acted as if I was a customer she had dealt with before who had tried to get away with not paying for merchandise...again she works at circle k in bonneau south carolina.

I was recently in a circle k buying a fountain drink when one they tried charging me for a slurpee and i told them they were wrong and gave them the cup back it had accidentally spilled on the counter and the lady working started calling me a [censored] and a slut this to me is not what i would want anyone working for me to be acting like especially when they were in the wrong

I stop by and buy these drinks all the time and they always have problems ringing then up. Well today as I'm sorting down I look over at the drink and see mold going in the outside the bottle. So curiously I look for the expiration date. It expired in May of 2018 we are now in August of 2018. I just bought this last night and now I'm wondering if they had trouble ringing it up bc it's expired product...

Had a terrible experience at your circle k location "8190 mission blvd. Riverside ca, 92509" thursday night 8:50 pm as soon as i got in line she had an attitude and was treating very bad a client she was ringing up for a money order. Clerk was checking for fake currency which is not a bad but its 2018 why not have a pen or uv fake bill detector she was checking she took 20min checking money and a huge line and telling your clients to go else where if they dont want to wait why not open a second register, and i told her politely to please stop arguing and hurry the process cause arguing would only make it prolong even more. And gave me a nasty attitude i own 4 very succesful barbershops here in the area and know about custermer service. I ask to speak to a manager but said they can only text to contact manager. What kinda company are they running here where theres no one managing the store !? Well i hope you guys can bring it to their attention if not i have a huge social media following that can know about my experience here .

I went to the circle k in Socorro NM 87801 and the manager Ronnie started yelling in front of the whole store to another associate about a broken cell phone how much it cost, the guy blaming him for his broken phone. The other employee he was yelling out stayed calm and just helped the customers in line. Ronnie kept yelling in front of the whole store making everyone feel very uncomfortable. If the employees have issues they need to handle them privately and definitely not in from of customers. There was a blonde female employee who freaked out and went directly to the back office. This whole interaction i witnessed about 5 minutes I was in the store and probably longer as left much stuff and rushed out. Very sad and disappointed.

I just recently bought a tobacco product form this store and one of the managers was rude to me.. Every time I get off work and go to get a black and mild she doesn't ask for my ID but when I'm not in my work close then she askes. Now I understand that I need it if asked but there was a guy in front of me that bought cigarettes and she didn't ask for his ID. When I asked why does she do that to just me she made up some lame excuse. I don't like to be disrespected and I would like something done about this problem with her please. The store was in pineville Louisiana across from walgreen.

My boyfriend and I went in to by a 79 cent drink and turn in a 2 dollar ticket to get the same 2 dollar ticket and handed the cashier 20 dollars and she gave us the wrong ticket back (she gave us a 3 dollar ticket when it was supposed to be a 2 dollar ticket) and 12 dollars back. When we tried to explain to her that she gave us the wrong change she was very rude and refused to give us the right amount of change back and the manager of the store was also standing right beside the cashier listening to the whole conversation and didn't do anything as well. We gave the cashier 20$ for a 79 cent drink and got back 12$ when we should have gotten back 19$ and some change because we had a lottery ticket to turn in that was for 2$ and she even messed that up and gave us a $3 ticket

Date: 6/23/2018
Store Info: 2211310
Auth #: 705460
Stan: [protected]
Invoice #: 445979
Store #: 9761727
Site ID: 131609
Terminal ID: 001

Hello,
I stopped at this gas station about a month and a half ago to get gas and the pump had a severed fuel-line that wasn't roped off. I started pumping gas normally and became concerned when the pump didn't auto-shut-off at the $30 mark (I drive a Scion xD and it usually takes about $30-$40 to fill from completely empty). I disengaged the pump and the pump continued to "pump" the gas. I became concerned that gas was going to leak everywhere, so I ran inside and informed the attendant who told me "the line was just severed, I haven't had a chance to rope it off so just remove the nozzle". I ran back outside and removed the nozzle and he was correct; no gas leaked anywhere. I checked my gas level (pictured below) and confirmed that no gas made it into my tank. At this point, the charge made it all the way up to $63.99 for gas that I didn't receive. I went back inside to get a refund/use a different pump, but the attendant informed me that "only the manager can perform pump refunds". I told the attendant that I lived in Northern California (about 6 hours away), and he said to call back on the following Monday and the manager would refund me; no problem. I called back per his instructions, and the manager told me that he was aware of the severed gas line, but that Circle K and Exxon Mobil did not allow him to make refunds over the phone. He informed me to call around/dispute the charge with my bank (which I did), when my bank told me that the merchant must refund me the amount. I called the manager again to tell him this, and he gave me another contact to call (Exxon mobile). Exxon mobile told me that they only supply the gas, and that Circle K or the manager must perform the refund. I called the manager back, again, and told him my findings. He told me that he would call Circle K and process the refund (1 week ago), but still hasn't done so.

Essentially, I've been chasing phone numbers for about a month, and have had no luck. The branch manager refuses to process a refund over the phone. I really need a refund because I was charged $63.99 and didn't receive what I paid for (my tank can't even hold that amount).

I hope you all can find a solution, because this is my last option before I have to file a police report with this station.

Thanks.

I just went into a Cirlce K gas station to pick up a few things and the lady that was working was on her cell phone the entire time! It took her 3 minutes to even acknowledge that I was even in the store. (This was at 10:30pm) I was the only one in the store. She never talked to me during the process and I had to repeat myself several times to tell her what I would like behind the counter. She didn't have a name badge on but she was African American with short hair and skinny. Very very unprofessional and I will not be returning with that type of service. This circle k is located in Lima Ohio on the corner of west and bower rd.

I was working on circle K from last 3 months and i was doing well suddenly without and prior notice and without and major complaint my manager fired me now i'm job less so my question is for circle k that k is that is this your polices regarding your employees and just think how i'm gonna cover up my expenses without job
hoping for a positive response!

store no 813
ADD 130 queen street brampton ontario

Coke twelve packs are at two for 7.99. They charged me 8.99 and treated me rudely when I pointed out the discrepancy. This is unacceptable. I've been a customer at that exact circle k for several years and this is just ridiculous. If you can't advertise and honor the correct price, It's fraudulent deception. Plain and simple. Customer service is usually better than that behavior today. The gray haired senior employee was a total jerk. The girl at the register was obviously not experienced or even pleasant. What's up circle k?