Circle K — charging for ice bringing in own cups
I am a daily customer at the Circle K/kangaroo/BP in Chelsea AL. I buy gas there, I buy donuts there, I buy Gatorade there, sometimes milk when I don't want to go to Walmart, and my children drink about a gallon a day. My point is, I spend money there DAILY. Since Chelsea is a small town, yours is the only store that has what I call pellet ice. It's sort of like crushed ice but it's in pellets. It's my absolute favorite. I would have to go into Birmingham otherwise to get it and with two small children, that's just not feasible. I also have a collection of cups that I rotate by buying there and then throwing out as a week goes by, and so on and so on. Last week during spring break, I was at my parents in Panama City FL and was told by a regional manager at a Circle K there that as long as "we"(the customers) have our own cups, it's against policy with them to charge us for ice. Last year, ice was $.25 a cup even if we brought our own cup FROM THE SAME STORE! This year, it went up to $.35 a cup. I love water, I love ice, but I'm very particular about the kind of ice I enjoy. It's one of my "guilty pleasures" as a busy mother, hey, I could be worse. Every time I go in there, or should my husband, who they know is my husband coming to get ice for me, a different cashier tells a different story and one time I was charged over $7 FOR ICE! I usually get between 4-8 cups and are usually rotate one or 2 cups out every day. So I understand being charged FOR THE CUP $.75, but for the ICE? My husband just returned a few minutes ago with 6 cups of ice, he had been earlier today but went ahead and got some ice because he had to go get gas, and was somehow charged $2.26? That's not even a reasonable number!? I'm not the only one they're doing this to obviously, it's our whole town. If another manager, a regional manager, tells me as long as we have our own cups that ice is not supposed to be charged at all, why am I spending anywhere from 3 to 7 dollars a day for ice when I should be charged at the most $.75 to $1.50? Times are tough, and I have three children and something as simple as ice should not be such a rip off and so complicated. I've even thought about possibly looking into getting my own machine and charging a dime and letting people come to my back porch and get it! Joke but still! Is there anything that can be done? Thanks.