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Circle K

www.circlek.com

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1.1

Overall reputation rating based on reviews and complaints

Circle K earns a 1.1-star rating from 8 reviews and 1690 complaints, indicating that most convenience store shoppers are dissatisfied with shopping experience.

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Circle K Complaints Page 73 of 85

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J
10:16 pm UTC

Circle K restroom

Circle K at the gas station people come in from driving on the road for hours when they're driving for hours they need to come in and use the restroom wash their hands? But I have been to over 10 Circle K's down here Phoenix Arizona and they say that they have no public restroom which is there a gas station what's that mean I don't understand when did that company become so mean that you don't allow your people to come in off the road and use the restroom but every one of those in their stuff that they didn't allow me to use the restroom I didn't even buy anything from I refuse I refuse to because they refused me to let me use restroom thank you

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Timothy Friar
Augusta, US
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Oct 29, 2022 6:37 am UTC

They have a sign in one here in AugustaGeorgia that reads out of service dud to septic tank problems. Why do they think we are that stupid not to know that there not on a septic tank. The truth is is tgat they dont want to clean them. They also shut tgere doors 2 or three hours every night for cleaning. Theres nobody in the store at tgat time of the night

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Alice How
Las Cruces, US
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Oct 22, 2022 12:34 pm UTC

Since getting rid of the public restrooms the customer service has gotten even nastier and at its worst. Never will I step foot in another circle K. I hope they all close and I’m waiting on the class action law suit!

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Nathan Martin
Houston, US
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Mar 13, 2022 1:40 pm UTC

They should close their stores if their patrons cannot use the amenities. I will not be setting foot in another circle k, due to it’s hostile policy to it’s patrons. I sincerely hope that they see the error in their way and correct it or that they shut down their location again, so other franchises can fill their gap.

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M
3:09 pm UTC
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Circle K won't let customers use restroom

We USE to buy gas occasionally at this particular Circle K.
This time around we went in to get snacks and to use the restroom.
The restrooms were locked so I asked the lady for the key. She said they both were out of service! That's a crock and we told her so. There was no "out of service sign" on either of the restrooms. Since when does Circle K not let customers use their restrooms. You need to address this with your manager/employees. It's very poor customer relations

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C
3:28 pm UTC
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Circle K damaged mega million dollars lottery ticket

On 12/27/2017 Circle K manager and clerk unwarranted and forcibly action violated Circle K policy, rules, and regulations. The sold damages mega million dollar lottery ticket was forced upon me(Chester Lee Marks) because the number on front of the mega million dollar lottery ticket can take the place of the cut off bar code number on all three mega million dollar lottery tickets that was handed to me(Chester Lee Marks) So said the circle K manager. The circle K manager is a white male and the circle clerk is a black female. The circle K manager forced the circle clerk to sale the damages mega million dollar lottery ticket to me(Chester Lee Marks). knowing that the mega million dollar lottery ticket was damaged and incomplete. The circle K manager unwarranted and forcible action caused me(Chester Lee Marks) to lost his chances to win the mega million dollar lottery jack pot worth 85 million dollar. The circle K manager could have prevent the sale after he had tried two time to get the mega million lottery machine to print a complete lottery ticket with bar code. I am requesting a immediately investigation into this matter.

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D
8:15 pm UTC
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Circle K service at gas station

Stopped for gas at the new Circle K on Lebanon Ave used to be Quick Trip gas was 2.19 unlead. Wow haven't seen that in awhile. Got the nozzle put in the car pushed the 87 button at 2.19 when it was done got receipt got in the car looked at receipt Omg. Well it says premium at 2.79 say what. Well I pulled up and went inside talked to the manager his explanation was the hose must of hit the premium button even though I pushed the reg unlead. He didn't even try to make it right so it has happened before Now that's how to make some money. I beg all my facebook people don't stop there. Expect 2.19 and get 2.79 big big difference.

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pobarjenkins
Minneapolis, US
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Feb 23, 2017 2:32 am UTC
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You should have checked while you were pumping to make sure the right option was selected. It's very obvious what type is active when you pump your gas. He is not able to refund you because in the end you received premium, therefore you must pay the price of premium.

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S
1:48 pm UTC

Circle K cash back

402 kings hwy
Mattieles claville cashier
2/18/17 5:00 pm
I purchased two drinks and a juice and requested cash back. The juice was suppose to be on sale per price tag and she wouldn't match. Also I requested $70 cash and after it was successfully processed, she informed me she could only give me $20 and refused to give me my total $70. She was really rude and attempted to kept my $50 to herself.

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R
6:22 pm UTC
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Circle K barbara stephens store #2705393

I had a horrible experience with circle k store #2705393, the way my card was prosessed, and te way the barbara stephens (The manager) responded to the situation.
I was charged twice for a transaction and asked for thier assistance clearing it up. Not only did she refuse to help by clarifying that they werent the ones who were responsible for the second charge in fax form to my bank, even after verifying through paperwork and camera feed that there was one transaction.
I want to file a formal complaint with her boss and anyone who can repremand her ignorant actions.
I have all of her messages to me and i would like to email them but i have no way to find out who to send them to.
The actions of this woman are not befitting of a woman in charge in her position and she needs to be dealt with.
Please coontanct me as soon as possible and thank you.
Rainie lynn marie lampkin
[protected]
[protected]@gmail.com

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T
12:22 am UTC

Circle K albris drinker

Is it normal for all your employee's to go to work high on weed? I'm just wondering. Also drive while High on weed? I mean, come on. I love Circle K but this is going a bit to far. This guy is at work high all the time. Multiple people have walked in and seen it. Don't you guys random drug test, on the spot? Would really like you to do something about it.

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K
1:29 pm UTC

Circle K customer service

I went to circle k on hardy/university in Tempe and the same gurl was working that gave me an attitude before I thought maybe today would be different but I was soo wrong she gave me an attitude again wasn't nice when I came to the counter didn't ask me if I wanted my receipt just gave it to me. I think she was rushing us so she can go have a cigarette cause as soon as we left she went straight outside and there was a guy she was talking to in the store he was calling her Brenda so I'm thinking that's her name. She makes me not want to go into that one anymore but its soo close to my house

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Update by Kathleen Espinoza
Feb 18, 2017 1:30 pm UTC

Something needs to happen or ill be going somewhere else

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T
5:06 pm UTC
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Circle K coupon received in mail

I received a coupon from circle k 1 dollar off any size coffee. I bought the large coffee for 1.79. when I payed for it, I stated to the clerk, that the 1 dollar coupon wasn't taken off. They said he was not for the regular coffee, which I replied it doesn't say that on the coupon. I requested a refund and the lady clerk became very rude and then a guy came out and said you bought it and that is it. I was upset about customer service and how they handled this issue. This incident occurred on 2-17-17 in Perrysburg, Oh

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K
9:19 am UTC
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Circle K gas with our debit card

My husband and i stopped at circle k in steubenville ohio on feb 12 2017. We got gas with our debit card we was charged 102. 00 plus the 28.00 of gas we put in the car. We have called the store several times and corp office but we keep getting the run around. The supervisor at the store (Connie) wont even talk to us. We just want our money back. Its now feb 18th 2017

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C
7:59 am UTC

Circle K mold on food

Good Morning
My name is Camille High and yesterday morning I went to the Circle K on Norman Dr. in College Park, GA to get something to eat. I bought a breakfast burrito and warmed it up at work. I took like 3-4 bites out of it while it was still wrapped up. When I opened it all the way I smelled and saw mold. I am just highly upset because mold can kill you. My head was hurting and I threw up all morning. I thought my stomach and head would feel better by the end of the day but it did not so I went to the hospital and I have some food poisoning. I really need something to be done about this. That is really unacceptable.

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M
8:15 pm UTC

Circle K poor customer service

I drove tonight 02/[protected]@ 8pm to Circle K to purchase fuel.
Circle k 8959
Address: 1515 S Semoran Blvd, Winter Park, FL 32792
Phone:[protected]
After pumping my gas at the pump -I was unable to receive the receipt at the pump (out of paper)I went inside to retrieve my receipt and the cashier was rude, arrogant, and unhelpful.
It takes few minutes to replace the paper at the pump but she just wanted to argue and being rude.

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D
6:59 pm UTC

Circle K managers very unprofessional

This store is horable!
The assistant store manager melissa does not work, she hangs outside in the parking lot with her friends and her boyfriend. If a customer has a complaint about her she runs to her friends outside and has them take pictures and yell things at you. Example. Yesterday I wanted to make a complaint about melissa and I pulled her aside from her group of people she was hanging with, that don't work there. I asked her for a name and number to call to make a complaint about her professionalism. She walked away from me, went outside back to her friends and began taking pictures of me and my mother in the store and making facial and hand gestures at us through the window. Now you can clearly see that i'm physically disabled due to the scars on my neck, head, and leg, my vehicle was parked in the handicap spot next to their vehicle with the disabled placard in the window. The boyfriend and his friend thought they were tuff guys picking on my mother who is in her 60's and me being handicap. Melissa the assistant store manager was video taping this event laughing with 2 young children in the back of the friends vehicle.

If this store can put a person like that in charge then I am sure there are a lot of other problems going on there. Very sad to see people act like this. Melissa needs to be fired asap and who ever put her in that position over the employees who have been there for years more than her should also be terminated from their position.

The picture is the manager melissa hard at work. She has been there for more than 40 minutes at the time of the picture.

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K
12:10 pm UTC

Circle K customer service

My sister and i went into the circle k on hardy/university and the cashier was soo rude to us and as soon as we left she went outside to smoke a cigarette . Also they were out of something and my sis asked if they had anymore the cashier didn't even want to go look for her which I know most circle ks will go look for u. I usually shop there all the time but don't want to go back if she is working

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R
8:00 am UTC

Circle K service

Employees have customers and boyfriends behind the counter messing with the food. We refuse to eat anything from there because it's not sanitary. Employees appear to be on drugs. They consistently forget to set the gas pumps, give back the wrong change, discuss personal information In front of customers. Normal products that usually would be found there are never in stock. Overall the store is filthy and very poorly operated. Its the closest gas station to my house so it would be nice to be able to go there but the condition it's in makes that very difficult!

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N
5:36 pm UTC

Circle K customer service

On Wednesday 2/8/17 at about 4:05PM. I entered a the Circle K store while my mother waited in the car. I approached the pay counter asked the clerk(Eric -customer care assistant) for a quick pick powerball he asked if I wanted power play I said no. Then he asked for my I.D I told him I'm sorry I don't have it and asked if my mom can buy it. He said no because you're with her. I then asked him so the customer in front of me bought beer you didn't I.D THEM and you're carding me for piece of paper. He laughed and shrugged and said well what you want me to do? As he still laughed I tried to explain I've been sold tickets before and gave him my birthday of 11/23/88. He said nope not gonna sell the ticket to you or your mom. I explained maybe he had the policies mixed up because I believer a secondary party is only for alcohol he said no very rudely and rolled his eyes and said are you gonna buy this or not. Still upset I glanced at his name tag and told him I would reach out to someone about his behavior he responded ya right asked if I wanted a receipt and said bye. I know this seems like a issue to ignore but I was so upset because I've gone there before and have never been carded for anything I can provide my I.D information as well to prove my age(28). I feel disrespected and like something should be done about this If you could've seen the way he looked at me and laughed like I was an idiot made me feel uncomfortable and embarrassed. Can and will anything be done about this?

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T
3:14 pm UTC

Circle K service jordana

On Sunday afternoon(2/5/17) approximately 5 PM your sales associate Jordana tried to refuse to sell me a full box of black and mild regular plastic tip cigars. These were the singles sold for $.79 each. when I asked the clerk that was helping me Matthew she abruptly got in the middle of our conversation and said I can't do that, that they just received a cigarette shipment and that wouldn't leave her any for anyone else to purchase! This is the first time I've ever been told I've have to be limited to the amount of cigars I purchase. As a matter of fact they offer me more boxes if I choose to purchase them specifically from race track. I would like to add Jordana was very to rude as well to me and everyone else in the store at that time . She proceeded to tell Matthew that it's on him to sell these to me, like he's going to get in trouble for making a sale. I was very confused because I have been buying them that way for well over a year in this particular store it is directly across from my home, so very convenient on my traveling. I have never had an associate from any of the convenient stores do this to me in the past they have all been very kind I do not understand why she was having such an attitude about me purchasing something from your store. I guess I will have to be doing my shopping elsewhere . There is plenty competition not far from this store, that I can go to as well! My company has a shell gas card that we spend over $3000 a month since 1989. I may be changing that as well I was that upset about how she treated me. Just completely uncalled for I hope to receive a response from corporate thank you .

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A
1:48 pm UTC

Circle K gas service at e waterloo rd, akron, oh

I walked in and prepaid for $25.00 with my bank card on 2/5/2017. The attendant charge my card for the amount I asked for and gave me a receipt. I mistakenly thought that I would receive the member price for my gas by using the rewards card. I was informed that that was for the rewards pay card only.
After filling my tank I went back inside to get my change and they told me it would only charge what I used, however...my receipt says $25.00 and my bank accepted a charge for $25.00 but my problem is that I only used $21.60. I had taken a picture of the gas meter because something just didn't seem right, but they (the attendants) were both adamant that I would only be charged the amount I used. Please confirm that on 2/5/2017 the store on 1830 E Waterloo Rd is off on their gas to $ reconciliation and please refund $3.40 to me or compensate me for the said amount. I can email you my receipt and the photo if you'd like. My email is [protected]@yahoo.com, my phone is [protected] and my name is Charlotte Arkwright. Please advise.
Thank you,
Charlotte Arkwright

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J
3:11 am UTC

Circle K me and my friends were racially discriminated against

After our superbowl party we went to circle K and the clerk only allowed 2 of us to enter at a time, we understood and complied since it was about 8 teenagers walking into a store with him alone. The part that hurt us and made us feel alienated was that he did not enforce that rule with a group of white teenage girls, but he did to us black teenage blacks. He didn't say anything when they walked into the store, he even came outside telling us that we needed to leave before he called the cops when we were following what he told us. While he was outside telling us we needed to leave a middle aged white man with tattoos walked it and stole a drink. We were shocked he said nothing, he told us he would cover it himself. We were very unhappy with the service. You may contact me at "[protected]@gmail.com", if I do not receive a reply I will have to voice my story on a more public forum such as social media.

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Update by Jordan.haile
Feb 06, 2017 3:20 am UTC

I wpuld like a response

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F
9:03 pm UTC

Circle K cashier at rocky face georgia store

The cashier is rude and lets people hang around the store. As well as let's people set in the parking lot on there beer. They have paid for. We Like the store but we are now starting too feel unsafe there with the people hang around like it's a hang out spot. The cashier sets outside with person in front of store and smokes. We are asking for safety and something to be done.

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About Circle K

Circle K is a multinational chain of convenience stores, offering a variety of products including snacks, beverages, tobacco, and grocery items. They also provide services such as fuel, car washes, and ATMs. Many locations are open 24/7, catering to customers seeking quick and accessible shopping options.
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