Circle K
reviews and complaints

I hate to be one to complain but I was VERY upset today with how I was treated and what went on. My family and I are normal customers. This morning me and my children are all sick and stayed home from school and work. My husband went this morning to get me a coffee and he left the debit card on the counter after he paid for my coffee and didn't realize it. He went back a short while later and went to grab the card like normal and it was the same cashier as it was when he bought the coffee for me. Knowing He needed the debit card to go to Kroger to grab me and children's medicine and soup at Kroger. When he got there the cashier was absolutely rude and my husband said I need to grab our debit card that I left about an hour ago, I can't seem to find it and I'm pretty sure I left it here. The cashier was rude and stared at him and said there was no card left here to my knowledge and my husband said, well I know it was left here so can you please check and it's says my wife's name and it's a first financial yellow and white card. And the cashier said oh ya you did leave that here but I can't give it back to you because it only has her name on it. So he proceeded to explain that we were all home and he needed to go get our meds and food for us at home. He said it's our account so there's no reason I can't take the card. So the cashier said again well it has her name on it so you can't have it back. No sorry, no explanation of clear company policies and my husband was absolutely baffled. So he comes home and I'm not only SICK as a dog, but I have 2 little girls that need their meds. So I had to waste MY gas and drive all the way back to circle k to get the card. When I get there the guy was RUDE as can be and I'm like honey I need my card back, I am sick I shouldn't have even had to leave the house as you could have called the bank or done whatever you had to do to see that it's our family card and we use it here, all of us on a daily. And he says so absolutely rude, I can't give it to you and I'm just standing there like... what... why? And he said because it's in the safe and I have to wait ten minutes... so I'm like this is crazy, it's been way more than ten minutes since I've been gone so I'm not understanding if you put it in the safe right away then why do I have to wait ten minutes and he was SO Rude and explained really nothing to me about what was even going on. I'm like sir I just want my card so can we just figure out how I can get it back I am sick, tired and I should not have had to even leave my house from taking care of me and my sick children. So I wait, more than ten minutes and by this point I am crying, so he calls his manager and I'm like do I need to call the police or what ? And then as his boss Tina is trying to make sense of this situation he says I will just get it out of the safe and gets it out and checks my Id and I'm just so baffled as to why this is all happening. I'm a regular here and nobody has ever id'd me at ALL or my husband or my children for using the card. We've actually left it one other time and my husband got it back from a woman about 5 months ago and she was very sweet and he went about the day. I think I'm just so confused as to why some days they check ids and some days they don't and I think it should have been explained better and I'm furious I had to waste my time and gas to do this ridiculous stuff to get out card back. It makes me so sad that the customer service is so terrible and I was clueless as to what was going on. I just don't get the sometimes checking ids for cards and cigarettes and sometimes no, do they just card who they feel like carding at the moment and if there is a company policy, why was it not explained and why was someone so hateful about something so silly that makes no sense? I'm sorry I'm just mind blown?! Please can I have some explanation as to why me and family are regular customers that why I had to waste my Gas and time on a terrible day when we were all sick when this has happened other times and nothing like this has happened. I feel like we were singled out and it's very hurtful I just don't know what I want to do about it. Please give me some type of feedback. I'd love to be able to keep being a customer but I'm so embarrassed and outraged we were treated this way? So sorry to complain but this is too much. And hopefully you can get better employees that are on top of things and not nasty and rude for no reason as well.

10/28/2019

Catrina Hill
147 Kitchens Road SW
Haddock, Georgia 31033

To Whom It May Concern

I have been a loyal customer of Circle K stores for over 15 years. I have time and again received great service at Middle Georgia Circle K stores which is the main reasons why I stop. I am writing in regard to the extremely poor customer service I had received On October 28, 2019, around 1200 hours, at the Circle K on Highway 49 in Baldwin County. I purchased $15.00 gas and a $5.00 lottery ticket. I gave cashier with the name Christy on her shirt a twenty dollar, and presented her my awards card which is located on my phone app. She stated that "I've already done cash you out; and lottery, gas, cigarette and alcohol don't count towards awards any way." It's not much of what she said, it's how it was said and the body language. She was very OBNOXIOUS. I was appalled by such behavior. Your company has been known to provide good customer services, and I writing because I don't want bad attitudes like cashier Christy to tarnish your company's name.

Sincerely

Catrina Hill

My brother is a quad in a wheelchair. For some reason your pumps are a little bit tougher to squeeze than others and due to my brothers condition he couldn't pump gas. He went inside and requested help and neither employee would come out and help him pump gas. Thank goodness there was a young man in his low 20's who offered to help him pump gas. There were 2 employees working, it occurred on 10/22 around 3:30pm. I would hope that your company as a whole is being coached to help people less fortunate than the average person. A note on the good side you do have employees that work at this store that do come out and help when needed. Today when he asked for help the 2 employees working just looked at him like he was an idiot. No response what so ever. With employees like that I would be totally embarrassed. That's not what I would call good customer service.

Thanks for listening and please teach your employees to be more respectful to a handicapped customer.

Lisa Moore

I was informed by a cashier at circle K that dreads were "nappy" and that they didn't want my kind of hair... I have dreads.
Moreover, the call I got with an apology from an HR marketer from the specific store told me on the phone "well if you don't wana believe my apology is real, we also have a African American women you can speak to she will actually care and help"

It went from me being called nappy head in the store... to me receiving a "apology" phone call and being old they also have blacks who work for them.

This makes me sick I hate racist people.
Also I have not had contact weeks on in now.

I went to the circle k in Rumford Maine yesterday and bought 10 dollars in gas and you took 75 dollars out of my account! I happened to be out of state at the time and only have 100 dollars on me and because if this you left me with 25 dollars. I am now stranded down here in Massachusetts and couldn't go to work today. You have really screwed me over. I was told you people hold this money as a holding fee till the ten dollars clears! This is a rediculous amount of money to keep for 10 bucks. I am beyond furious. I want my money back now.

Hi my name is david Westerhoff I worked at 5990 store I did not show up at work for 2 nights because I was in jail I went to court and they through it out there is no way I can get any paper work from them because there is none they said it was a wash i love my job i was always there i always did extra things to improve store i always help lori out with alot of things i need my job please email me at [protected]@gmail.com