CB Car Dealers Chrysler Complaints #242-261

Chrysler review: Jeep sales

Bobbie cook of Bakersfield, US

Jun 06, 2021 9:30 am UTC

Verified customer

I'm sure no one cares but I still have to say this. I'm a 75 year old senior. I've waited for years to be able to get a keep compass I had a 2019 Buick but it didn't have a tailgate lift and I have a bar in my neck so to difficult for me to reach also the trunk area was way to small for my dogs so I decided to see if I'd qualify for a jeep. The sales man Sean finally worked it for me. I never was shown the keep amd he didn't explain it didn't even have motorized seats, I told him I had 1000 dollars to put down was all. So the deal was done he said he had it I went to finance she never explained anything until I was finished she asked for the 2100 dollars. I explained I never said I had that much but I couldn't get the car without it at that payment. So I used my credit card took all of it funny how they knew my limit, anyway I'm still happy. Sean finally showed me the keep beautiful blue. But no motorized seats trunk or anything I knew about the hatch but not the seats. But as I asked about other points to make my life easier he kept avoiding and saying I got a great payment. No sensors for someone coming around me! Nothing on this car at all I'm heart broken. I live my jeep but with my neck I needed the safety components keep has. The finance person said I'm stuck with it no exchanging it I didn't need much no heated seats I don't care I just needed motorized seats to lower to get my head in the car and the side sensors and lane changing sensors. I didn't have anyone to take with me so forgot to ask all the right things.
Very disappointed in jeep that they let a salesman not understand and help a senior. He was so pushy I didn't have time to think. Then he told me he needed 10s on his survey or he'd lose 3000 dollars. So sad now I have 6 years I won't get younger so the things I needed will
Get more important everyday. Is there anything you can do for me
Thank you
Bobbie Cook

Desired outcome: Trade for a few more additions

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