Chrysler Capitalbilling

V Nov 25, 2019

After receiving 6 phone calls from Chrsyler Capital's collection department, I was finally able to answer the next phone call wherein I spoke with Chrysler Capital representative Toshiko, who made demand for past due payment of just under $400. While on the phone I logged into my bank account to confirm that my monthly payments of $365 were still being made (note, I leased the vehicle 15 months ago and have been making payments on the 1st of every month, including the current month). After 35 minutes of Toshiko looking into my account, with no answers or breakdown of the past due amount, I obtained my original copy of the lease agreement I signed 15 months ago, which states the monthly amount is $365.00. I then requested to talk to a manager. After 30 more minutes, the manager told me because I had moved 14 months ago that my monthly payment had increased $3.00 and the other $350+ past due were late fees, that she was unable to waive, all while telling me that had never sent me any written or verbal communication as to the change in payment. How can you pay something you dont know is due??? They clearly have my phone number. And the fact a manager would tell me after 5 collection phone calls and a 59 minute phone call today that I am expected to pay a late fee is ludicrous. Don't do business with Chrysler Capital if you can avoid it!

Post your comment

    By clicking Submit you are agreeing to the Complaints Board’s Terms and Conditions

    IN THE NEWS

    Unhappy consumers gather online at Complaintsboard.com and have already logged thousands of complaints.
    If you see dozens of complaints about a certain company on ComplaintsBoard, walk away.
    One of the largest consumer sites online. Posting here your concerns means good exposure for your issues.
    A consumer site aimed at exposing unethical companies and business practices.
    ComplaintsBoard is a good source for product and company gripes from especially dissatisfied people.
    You'll definitely get some directions on how customer service can best solve your problem.
    Do a little research on the seller. Visit consumer complaint websites like ComplaintsBoard.