I had the misfortune of being all of a day late with my payment to chrysler when I got two nasty calls from steven lewis. He first called and left a nasty message on my cell phone saying it was "mr. Lewis" calling.
The next day he calls again as "mr. Lewis" as if that makes him more important sounding (The guy is all of 21 and already a rude and nasty individual. He inquires about the payment. I tell him i'll send it in 3 days (Big deal get over yourself).
He then become abusive and yelling at me that I don't take my debt with the company seriously and that i'm not the kind of person they want to do business with. I warned him about his tone and that if he wanted to talk to me he'd better change his attitude fast. He ignored it and continued ranting like the little piece of crud he is. I warned him again, it had no affect and hung up on him.
I called back to talk to a supervisor who confirmed that "mr. Lewis" is steven lewis (Call the company sometime and say hi to our nasty little friend). I asked her if her company condones this sort of behavior and apparently they do. She was no better than him. I just don't get why they feel they have to be abusive and nasty and can't just have a polite conversation with you. I will never ever finance through them again and would love to shove my car up steven lewis' trunk. How sad and pathetic this man is. He probably makes all of $3.25 per hour to walk around like a pompus little jerk. I have no idea how people like that sleep at night but hoepfully karma will bite him soon enough. Again that was steven lewis.
I have tried repeatedly to make an on-time online car payment. First the website will not accept my id and password which has not been changed. The website will not let me change my info due to "technical problems. " When calling customer service, my call is terminated with the recorded message that "your call cannot be accepted at this time." Did all the employees go home??? I can make a one-time phone payment for the "convenient" charge of $12.95 which I do NOT think I should have to pay because Chrysler cannot keep their online payment system in working order or retain enough employees to answer the phone.
At the end of October my 2004 Jeep Liberty was stolen and two weeks later my insurance company sent Chrysler Financial a check for the pay off amount. About 4 days later I received a letter from Chrysler saying that my account had been closed. So imagine my surprise when a week later I received a phone call from Chrysler saying that I missed my last payment and I needed to pay, even though they had a check for $9, 500. So I contacted Chrysler and they said that it was a "bad check" even though it was from an insurance company, so we needed to send another check (they gave no reason why the check was bad, so we had no idea how to fix this supposed "bad check"). So my insurance company send ANOTHER check. I called Chrysler a week later and they told me they received the check and that my account was closed. But imagine my surprise when a week after that I was getting harassing calls from a collection agency for a payment that I was supposedly a month late on. So again I call Chrysler and again they tell me that it was "bad check" but they have no idea why its a "bad check". So my insurance representative called the bank the checks were going to, and guess what, it wasn't a "bad check" it was that chrysler financial refused to ENDORSE the check! So it was sent back because it couldn't be cashed without an endorsement!!! So after a month and a half arguing with the rudest and unhelpful customer service agents, a THIRD check was sent and it seems to have finally been cashed! It took 3 checks and a month and a half for this to be settled, and I believe they purposely "forgot" to endorse the check to try and get me to pay more interest payments than I needed to pay. Also the person at the bank said that this has been happening frequently with Chrysler Financial, so beware. They have horrible customer service and their collections department harasses you constantly (even though I told them that my car was stolen and they had two checks in their possession to pay off my account). I will never use Chrysler financial again.
We have been having a financial hardship. Our loan has one year left. I have always overpaid to make it even. Some months in the past years I have paid up to $900.00 a month just to stay ahead, in case times like these have fallen upon us. Well, last month I paid a payment short of the amount due by 75.00. I just didn't have the full amount.
They called me starting at 8:07 AM, and called my cell phone, my work phone, my husband's sister's (??) home phone, my husband's 87 yr old grandfather's phone, and the best yet...my neighbor's across the street and next door's phone.(how embarrassing) How is this legal?
My payment is due on the 12th. It was the 14th and they did receive a sort of payment. Now w/ internet, they can find out anything, it's scary, and someone needs to do something about it. I owed these ppl $75.00 . In my state of MASS, we have a 15 day grace period on all loans, so they cannot even charge me a late fee until after 15 days. This was 2 days. And not even a full paymet.
The guy on the phone wouldn't take my payment unless I gave him next month's along with it!! It wasnt due for another 28 days!! He told me I need to imagine what would happen if they came & repossessed the truck, then how would I like it?!!! Then he told me I shouldn't live above my means!! (Which I definitely do NOT) So I added up all the payments since last Dec & divided by 10 months (October) and on average I have paid them $444.63 per month. Guess what my payment is? ...$390.21.
He said that it doesn't matter. He was a TOTAL
A- hole!! The manager had no manners either.
I will NEVER EVER recommend Chrysler to anyone..EVER. I will never use them again. One yr left & I am DONE with them!!
There are way to many other banks out there to waste time & aggravation w/ a company that can't train their employees to have respect or manners with a customer.
For the last 11 months we have had no income and have done everything we can to pay our bills to keep our perfect credit as good as we could. We have been a few days late and have been charged late charges, which we have paid.
I tried to pay online yesterday and the website wouldn't take my payment. I called today and they would not waive the late charge stating that there is no grace period -untrue since they don't charge a late charge until the 11th day. The supervisor I spoke with frustrated me to the point where I was yelling and screaming at her to stop talking and listen to me. I never yell and scream - this is just not something I do. She said, "All I want to hear from you is your routing number on your account to pay your bill."
We have bought nothing but Chrysler products since 1972. We have been customers at the same dealership since 1994. No other creditor that I have spoken to over the last couple of months has treated me this way. They have treated me with respect and understanding. What is wrong with Chrysler? Weren't they bailed out a time or two? They should understand tough economic times better than anyone!
I have had them four 4 months on my new car and they have been horrible from the get go. They would not let me to auto pay unless I hit 3 months and then they want extra money to do it and it doesn't go towards my balance. You would think they would want auto pay. Now, I have been trying to make a payment on the internet for 2 days and it had been down. Now they want to charge me over $9.00 to do it on the phone. I said no, it was their problem the website was down and could be down for another 48 hours. I guess they will just get a late payment. I am not spending $9.00 to make a car note when they advertise the internet and then they can't provde.
For 7 days I was trying to get through on the web site to make a payment. Needless to say 4 hours wasted. So I called, (I tried previously for an hour and it was speaking french and the I kept getting hung up on) they have the rudest customer service I have ever dealt with in my life. How is it if you are one day late they hound you but for 8 days I was trying to pay and could not get one person to help me. Yes, for all future payments it will go in the mail. But when you offer an on online payment method to make it easier, shouldn't it actually work??? And when you finally get someone on the phone, they charge you for making a payment over the phone. For anyone looking to lease or buy DO NOT go through Chrysler financial.
Upon ther termination of my lease I called chrysler finanacial regarding purchasing my vehicle - they ran my credit check and told me the price & the terms - I requested that they forward me the paperwork to make the purchase - they said they would - however they never did - in the meantime I turned the vehicle in because they told me the lease turn in time was in 2 days - I then unfortunately had a car accident with my new vehicle the very next day after turning in the vehicle and called the dealer to retreive my vehicle for purchase - they said it was ok and I called chrysler again and asked where the paperwork was for purchase since I had not received it since speaking to them only to be informed that they could no longer sell me the vehicle and had to buy it from the dealer direct - now the dealer tells me that they can not sell it to me and that it is against the law. This is totally bizarre
I have written many times to make payment arrangements with Chrysler Financial for my vehicle. I have fallen behind due to some financial hardship. They do not answer my emails. I have asked them to call at reasonable hours because I work a night shift and don’t get off work until 0200. They continue to call as early as 0720 and as much as 7-8 times a day. I have asked them not to call my mother, she is the co-signer on this account. I told them she is 83 years old, with a heart condition and other health issues. They continue to ring her house multiple times daily and harass her to the point that I fear for her health. One of the last times someone told her that they do not take a payments over the phone and that she needed to get to Western Union right away and sent a payment. She told them she couldn’t, that she is handicapped and didn’t have a way to get there. The person told her “Too bad, figure it out.” They also told her that if she is too old to drive she had no business co-signing on a vehicle for her daughter.
On or about 9/6/08, I received a call from a woman who advised me that my payment was late. I agreed to make a payment by phone to be taken out on 9/12. (so I guess it’s just something they offer when they feel like it). I gave her my account information, she repeated it back to me. About a week later I got a notice from my bank, she had tried to take the money out of a totally different account. One that they had previously on file but that I had closed quite a while ago. When I found this out, I immediately mailed a payment to them which they have still not posted.
Today, I called to set up a second payment over the phone, trying to get caught up. I was transferred by Mr. Jones to a woman by the name of Miss Gukari. She refused to take a payment over the phone from me??? Her co-worker was going to do it earlier in the month!!! I asked to speak to a supervisor and was transferred to a Mr. Allen. He began the conversation quite civilly but when I told him that due to employee error they had tried to take the money out of a closed account he said “And I suppose you are going to tell me that your payments are late due to employee error also.” I said no. I said I was trying to catch up and wanted to make a second payment today over the phone. He also refused to take my money. He said “would you like the information to go to Western Union today”, I said I couldn’t go today because I work 11 hour shifts and do not get a break long enough to do that, that I would like to make it over the phone. He said “would you like to clean out your car so I can pick it up tomorrow?” All in all, I felt very harassed and belittled by this man. I then asked to speak to his supervisor and was just told “No”. I ended up having to take time off work without pay to go to the Western Union office to send a payment.
To sum up my complaints: Ignoring emails, ignoring regular mail, calling at unreasonable hours, harassing my mom, rudeness, demeaning attitude of employees, ineptness of employees, annoying number of calls per day.
I paid the excise tax on my leased vehicle on May 6, 2008. My next bill from Chrysler acknowledged receipt of my payment (both the monthly lease amount and the excise tax--$940 in total) but it still appeared as a charge--they were still asking me to pay $940.
It's been like that ever since (six statements!), despite two calls to "customer service" and a written letter in July. I'm writing again. I'm at my wits end--I don't know what else to do to!
On top of that, the excise tax was partly abated, so Chrysler actually owes me $285.
Chrysler Financial is not willing to work with a customer They constantly harass us both at home and work...
We are in the same boat!! We elected to give up one of our Chrysler vehicles because of hard times. They are calling me and the wife 15+ times a day and also calls are also before 8:00am. Also - I am 3 days late on payment on 2nd vehicle I am keeping and the harassing calls are still coming! I told them that since they know we surrendered the Intrepid... now they are harassing me on the second vehicle!! They know my pay periods are on the 15 and 1st and know I am going to pay late but they are rude... non english speaking %$# and promise you things they do not keep!! They are nothing but [email protected]#$! Something should be done to them!!
My car was recently repossessed(one month payment behind) and this is second time in 12 months. I am...
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I have had several vehicles with Chrysler, There finance managers are the rudest ill natured bunch pomppa...
Chrysler Financial applied my new lease payment to an old account, which was paid in full. The new lease payment was due 7/1. They received it 6/27. The payment was exactly the amount of the new lease. I received a statement on the old 36 month lease that I now had a credit of $19 following the 37th payment because the amount was greater than the scheduled (old) lease payment. At no time did they attempt to contact me that the old closed account was overpaid. Instead, they call twice a day demanding my account is 14 days past due! 14 days, mind you, not 30 or more. And they had the money 3 days prior the due date. They admit they applied it to the wrong account, but continue to call me two times a day. We are on call number 7. The incompetence and rudeness is astounding. When they read their own system, they agree it was their fault and they are "taking care of it", but nothing has been done and they continue to phone and blame in on the automated dealer. God forbid they actually know what they are calling about before they call. The dealer is extremely upset with their practices because he has to face the customers. In his words "they are so stupid"! I have never been late on any payment. How dare they be so outrageous to responsible customers? If I get another call tomorrow, I'm contacting the Attorney General's office.
I have been involved with Chrysler and their over the top collection practices. If 10 phone call a day from...
I used the online payment method to pay my car loan on a Saturday only to find out that it was not processed. A representative said that it was going to be late on Monday and I should make a payment now! but I asked what about the first payment" she said that it was not in the system and she did not know what happened" Tue morning two payments came out my bank account so I called Chrysler financial back demanding a refund they gave me the run around for 30 days until the next payment was due. I will never buy Chrysler again.
I will never use Chrysler financial again. They suck out loud. I had a six year loan, payments at 350.00 a month. My car loan was up in June. I called in May because my pay-off balance was 900.00 dollars. I thought it should be 700.00 dollars. They said the extra money was interest owed on the account. I said I would send 450.00 in May and 450.00 in June to pay off. When I check in May to see they received my 450.00 payment (they did receive it) the balance was 550.00. They added another 100.00 dollars worth of interest in the two weeks since I called. I will never ever buy a car through this company again. Ever, even if I have to walk to work. Can’t wait to be done with them...
On May 23, 2008, Chrysler Financial processed my $610 car payment TWICE by their mistake. After battling with them for 3 weeks, and being promised an overnight check, with absolutely no follow through, I finally received the refund check (via snail mail and I live in North Pole, Alaska...no joke). The check was literally made out to someone else. They were not willing to make the situation right by any means, instead they expected me to trust them to issue another "overnight check", ha! Yeah right! I have never in my life dealt with this level of incompetence in my entire life, and will tell everyone that I possibly can to NEVER give this company your business.