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Ricoh USA
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Ricoh USA
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11 complaints
4 resolved 7 unresolved
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N
12:55 pm

Ricoh USA - Management

The supervisor and management at Ricoh warehouse located in Rialto, CA is a lazy and inappropriate man. Frank Sanchez fires people who work hard, regardless of that if you miss for any reason even if valid he will fire you. He stays on his phones and chit chats all day and stares down at his employees especially the females. He cusses at his employees and makes inappropriate comments. Also many people car were broken into or robbed just like myself and nothing was done to help us.

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R
3:13 pm
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Why You Should Never Do Business with Ricoh USA, Ricoh Business Solutions, or Ricoh Americas Corporation Ricoh is a highly unethical company, which bills their customers by meter usage, as opposed to billing you a set price per month for supplies and services. What Ricoh does is offer a trial period for the use of their office machines, to potential new...

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R
4:09 pm

Ricoh USA - Cobra payment for nov.2015todec.2015

bill was sent to me late and I sent ricoh a check for 518.81 to pay bill for last month of insurance for heath benefits and not paid yet! I just had a 10, 000. dollar operation that should be paid for threw insurance so can you help me find payment and make sure insurance is paid before year ends thank you Joe Disilvestri account #004700015 joe disilvestri 108 n. main st. apt.#7 uxbridge, ma. 01569 cell# 508-769-3801 email [email protected]

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7:04 pm
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This review was chosen algorithmically as the most valued customer feedback.

Ricoh is a highly unethical company, which bills their customers by meter usage, as opposed to billing you a set price per month for supplies and services. ​What Ricoh does is offer a trial period for the use of their office machines, to potential new customers. When a customer decides they do not want to move forward with Ricoh and not sign a service...

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R
7:45 pm
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Ricoh Complaints! Why You Should Never Do Business with Ricoh USA, Ricoh Business Solutions, or Ricoh Americas Corporation Ricoh is a highly unethical company, which bills their customers by meter usage, as opposed to billing you a set price per month for supplies and services. What Ricoh does is offer a trial period for the use of their office machine...

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12:51 am
Verified customer This complaint was posted by a verified customer. Learn more
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I purchased a Ricoh SP 112SU Multifunction B/W Laser Printer by Ricoh on-line on Black Friday via Adorama.com. This product may cost around $50, but the starter cartridge only produces about 200 pages and a regular cartridge costs $43 and produces around 1, 200 pages. This is ridiculous. You are paying for the printer OVER AND OVER AGAIN! I tried to get a...

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Resolved
The complaint has been investigated and resolved to the customer’s satisfaction.
Featured review
This review was chosen algorithmically as the most valued customer feedback.

Why You Should Never Do Business with Ricoh USA, Ricoh Americas Corporation Ricoh is a hard nose rip off company, which bill their customers by meter usage, as opposed to billing you a set price per month for supplies and services. What Ricoh does is offer a trial period for the use of their office machines, to potential new customers. When a customer...

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V
7:18 am
Resolved
The complaint has been investigated and resolved to the customer’s satisfaction.

Ricoh USA - PROBLEM IN RICOH MP 1600 L PRINTER/COPIER

WE HAVE PURCHASED RICOH MP 1600L PRINTER/COPIER FROM M/S SARAN ENTERPRISES ROORKEE UTTRAKHAND (INDIA) IN THE M/O JULY 2009. AS PER TERMS OF CO. THERE IS AN AFTER SALES WARRANTY OF 1 YEAR . SINCE DT.18.07.2010 OUR MACHINE IS NOT WORKING AND AS PER RICOH ENGINEER THERE IS PROBLEM IN MOTHER BOARD AND IT NEEDS REPLACEMENT. BUT NEITHER THE DEALER NOR THE CONCERNED PERSON AT RICOH DELHI OFFICE IS INTRESTED IN OUR COMPLAINT. THEY ARE SAYING THAT OUR MACHINE IS OUT OF WARRANTY BECAUSE WE HAVE PURCHASED TONER FROM OUT SIDE. THIS IS TO BE NOTED THAT WE HAVE PURCHSED ORIGIONAL TONER FROM MARKET .

PLEASE HELP US.

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5 comments
H
Aug 06, 2015 4:44 am
Verified customer This comment was posted by a verified customer. Learn more

i buy ricoh 300dn printer from bansal computer mart (laxmi nagar) on 4-aug-2015. When i try to install then printer software is not supported with windows 7 than i download it from google after that usb cable is faulty than again printer not working than i call to ricoh customer care but they gave me a complaint number but there no response from ricoh its such a worst product i ever purchase.
please take an action as soon as possible.

D
Nov 20, 2014 1:40 am
Verified customer This comment was posted by a verified customer. Learn more

plz action urgently my printing stop 1 days to till time

D
Nov 20, 2014 1:39 am
Verified customer This comment was posted by a verified customer. Learn more

Hi am using ricoh RICOH Aficio MP 2352 PCL 6 PRINTER is very good but your service provider very very very poor service
My service provider is : Copy Care Aurangabad Maharashtra .

K
Apr 20, 2013 11:46 pm
Verified customer This comment was posted by a verified customer. Learn more

I PURCHED AFICIO 1600 & NOW IN SICK FOR PAST 15 DAYS SERVICEIT ACCURE EVERY 3 DAYS ONCE 25.11.2012 I COPMLINT TAMILNDU VELLORE REGION MECOTRON SYSTEM NO PERMANENT SOLUTION WAS WAS DONE

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K
Apr 20, 2013 11:38 pm
Verified customer This comment was posted by a verified customer. Learn more

K.R.THIRUNAVUKKARASU/53/14 NORTH MDA St;, NELLORE PET, GUDIYATTAM
I BOUGHT AFICIO 1600 & NOW EVERY 3 DAYS ONCE IT BECOME SICK FROM UP TO TODAY IT HAS 25000.COPIES TAKEN BUT NOW IT IS NOT FUCTIONNIGFOR PAST 15 DAYS & EROR ACCURED OF PROBLEM OF PROGAMME OF SUCH AS ATTACHED

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J
3:36 pm
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Ricoh USA - No customer service

This is a horrible company. They assumed my copier machine lease contract from 'Lanier'. They implemented additional charges whenever they could. Attempts at communicating them were futile. The appearance of a national company gives the reality of always a voice mail to simply leave messages. I leased a machine, paid for the machine to be serviced and when it broke down, the company refused to service it. Wait, refuse to service is too kind of words... they would not answer the phone so that I can tell them to service the machine.

Upon the expiration of the lease, now they are available for contact. They tried to strong arm me into extended a previously negotiated fixed term lease.

Their business practices involve 'nickel and diming' and then being evasive and elusive when they are asked to do something.

I have run a business for 18 years and this is the first time I have ever voiced a complaint about a company. I have dealt with many negative situations but this company has been systematice in their [what I think is] deceptive practices.

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4 comments
P
Jul 12, 2016 6:35 am

we purchase one richo machine model no MPC 2003 SP Two month back but still machine is not working but there is no any support from richo service engg in baddi area.
problem in machine
1.) line during printing
2.) doubling of letter
3.) small letter is not readable

thanks
mehta
[protected]

S
Aug 05, 2015 11:56 pm

every person inform you that not purchase rioch printers & other products. very bad quality rioch products. i have lost money purhcases rioch printers

U
Aug 12, 2014 6:52 pm

Why You Should Never Do Business With Ricoh USA, Ricoh Americas Corporation

Ricoh is a hard nose rip off company, which bill their customers by meter usage, as opposed to billing you a set price per month for supplies and services. What Ricoh does is offer a trial period for the use of their office machines, to potential new customers. When a customer decides they do not want to move forward with Ricoh and not sign a service contract for the new machine(s), Ricoh picks up
the machine(s), takes the machine, with usage already on it, now, from the
trial customer, cleans the machine(s) up at their warehouse, and then resale it
as a brand new, never used machine. Remember, the machine(s) now have usage on
them from the previous customer.

When an unsuspecting customer purchases the machine(s), and
signs a new contract with Ricoh for Service, they are later billed an exorbitant
amount for copies they never made on the so-called new machines. Ricoh trains
their installers (techs) to enter a very low start reading for billing, even
though the machine(s) may have 500 to even 2000 copies! Any customer, who has
only one, or two machines would see this scam right away and would call in to
dispute the charges. However, a larger customer, with maybe 10, or more
machines, would never catch the over charges and will be billed unknowingly,
being ripped off by Ricoh.

Ricoh has thousands of large customers, whom they bill these
exorbitant amounts of money for copies the customer never even made.

Another way they rip off their customers is that they will
not enter an actual reading for a customer with, say a 2, 000 base allowance.
What Ricoh does is have their billing agents enter the same meter reading as
the previous month, while the customer’s actual reading is steadily going up
daily. When the customer is billed three or four billing cycles later, it looks
like they went over their 2, 000 base allowances, but in reality, they didn’t.
This leads unsuspecting customers to increase their base allowance, thus
increasing the amount of money they pay per month for supplies and service.

Yet, here’s another way Ricoh rips off its customers.
Whenever a customer leases equipment from Ricoh, they are billed from two
separate entities. One is Ricoh Americas Corporation, which handles the leasing
aspect of the account. The other is Ricoh USA, which handles the supplies and
services of the account. Whenever a
customer wants to cancel their lease agreement, Ricoh never comes to pick up
the equipment. This leads the customer to continue to be billed for equipment
they have requested to be canceled and picked up. Customer usually ends up in collections,
disputing charges Ricoh refuses to remove from their account. This usually
ruins the customer’s credit.

Finally, here’s another way Ricoh rips off its customers.
Each Ricoh machine is tagged with an Equipment ID number (EID) and a Serial
Number. When a customer calls in for supplies or services, they are asked for
their EID, and or, Serial Number. Ricoh will delete, or change the EID, or
Serial Number in the database, so that when the customer calls in for supplies
or service, they are told they do not have a contract with Ricoh, as their
number is not in the system. The customer usually ends up waiting for days, if
not weeks trying to get service for a machine, on a service agreement they are
paying for monthly.

You should never sign a contract with Ricoh, as it is
extremely difficult to have them removed leased equipment off of your premises.
The reason for this is because Ricoh measures its net worth by the amount of
machines they have out in the field at customers’ locations. The more machines
they appear to have out in the field, the more valuable they appear to be to
investors.

You have all rights to terminate any misleading contract you
sign with them if you have experienced this with your Ricoh account(s). Contact
you legal department or lawyer should you have any issues dealing with Ricoh.

I hope this helps. Good luck on the decisions you make.

I agree, I leased 2 copiers under a contract with Lanier the contracts ended 3/2009. Ricoh was notified via mail and there representative not to renew the contract and remove the machines from my offices. It never happened they continued to bill me, I continued to make calls and send letters to resolve the issue. December 2010 I got a final demand letter for $6, 431.82. I refuse to pay, I'm getting rude phone calls from a collection agency who has all the documents supporting my claim. My next step is to charge Ricoh for insurance and storage of the machines. Horriable company.

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ADVERTISIMENT
O
9:26 am

Ricoh USA - Bad, bad, bad mechanical design!

I have had nothing but problems with my Ricoh R-series camera's and will NEVER buy another one from them. Their service is appalling. The customer is definitely NOT king, never right and does not know how to handle the camera or take pictures... Ricoh never makes mistakes(!), the products are flawless(!) and never fail to operate! I am on my third (!) R-series camera and are appalled by the performance of the lens. The ONLY reason I bought this camera is the huge 7x optical zoom. After frequent use I notice grinding sounds and before you know it the lens locks up. Mechanically. It protrudes/extends and then gets stuck, it can not go back. For my first camera they replaced the lens system, but since then it failed again...

There were also many problems. For instance the inability to focus properly (many images close or far were way out of focus even though it indicated it was in focus when taking the picture). The flash was mostly completely oversaturate washing out most pictures (way too bright). It was impossible to use the flash when selecting macro. This would produce 90% pure white pictures... I have had many emails to the Ricoh service center in Japan and always was told that I was at fault, I did not know how to use the camera. The nerve! Furthermore they never admitted there was anything wrong with the camera, but a search on-line brought up many, many people with similar issues. Apparently no one knows how to use it! Why is it then that Ricoh introduced a new camera every few months in '07 to replace the previous model? Apparently they knew something more... like that their camera's did have serious flaws.

Well... they still do, the mechanics of the lens system sucks (excuse the language), after each use it leaves a fine ground powder dust behind inside the camera from the plastic parts that constantly rub up against each other and allow it to build up to 1) cause dust inside the lens, showing up on pictures, that can not be cleaned and 2) an inevitable mechanical brake down of the lens mechanical system that gets caught in too much build up debris.

I spend 3 times $350 per camera and have three pieces of junk laying around. No. They'll be in the trashcan soon...

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12:00 am
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Ricoh is a public company and is required to file a company 'code of conduct', with the SEC. Ricoh does not ADHERE TO THEIR OWN company policy, specifically RESPECT for People 6 and 7. SEE Rcode.pdf. CONFLICT OF INTEREST SEE HR525relatives Kim Szedeli, manager, is Amanda Long's step-mother. Amanda reports directly to her and was recently promoted to an AR...

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