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1.0 1224 Reviews

Chowking Complaints Summary

11 Resolved
1213 Unresolved
Our verdict: If considering services from Chowking with a critical resolution rate, extra caution is advised. Examine detailed customer feedback to understand the severity and nature of unresolved issues. Be prepared for the possibility of unsatisfactory responses and have contingency plans, including seeking assistance from consumer advocacy groups if necessary.
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Chowking reviews & complaints 1224

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Newest Chowking reviews & complaints

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D
9:34 am EST

Chowking Offline services

As always.. lagi na lang offline for sodexo payment..checking muna kami bago ang pagorder namin kung pwede ang sodexo payment then pag payment na sasabihin sayo offline.. pati ang happy plus laging offline. Nakakadisappoint..buti na lang me dala cash.. sana kahit kakabukas lang nila online na din sana ang system nila.

Desired outcome: Sana magonline na kahit kakabukas lang..

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A
9:44 am EDT

Chowking Product

Nag order kame thru foodpanda ng porkchaopan with chicken with request part na leg or tigh dahil mga kids ang kakain pero kahit may instruction na still hndi padin nasunod nakaka dissapoint lng kase isa yan sa reason bakit hndi kame madalas mag order sa chowking dahil hndi naman nasusunod yung reqeust part I know its not a big deal pero yung chix pa na binigay is napakatigas na parang lapsed at hndi na golden brown sad to say pero nakakalungkot lng na experience sa chowking quezon avenue araneta

Desired outcome: Small part Pa ang binigay at breast part pa na ayaw ng mga kids

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H
9:59 pm EDT

Chowking There is no gravy!!!!!

I ordered 4 chowking lauriat, the other one has no gravy! I am about to eat, i am so hungry! How can i eat without gravy? I am so pissed off!

Desired outcome: Give me 1 liter of gravy!!!! And give me another lauriat

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A
10:56 pm EDT

Chowking Pancit canton in a sweet and sour fish lauriat and milk tea

Hi! Good Morning, I am Abi Cortado and I've purchase sweet and sour fish lauriat this morning, 05-26-2021. Upon consuming the pancit canton, I've noticed that the pancit canton was spoiled, there's an off odor and off taste coming from the pancit canton. Another thing, the pearl in the milk tea I've ordered was undercooked. It was hard and unchewable.

Desired outcome: Refund or change product

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K
6:49 am EST

Chowking Under portion / substandard making of chow fan

If the order is take out they always serve a under portion or sub standard of chow fan. Its not my first time to encounter this in their store. This is the third time i order a take out in a under portion so unsatisfied for this situation

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S
5:42 am EDT

Chowking Milkfish was bad smell

-Date: 22/05/2021
-order ID: LTFYU0EBBG1P
Chowking branch: Dragon mart/ ground level al awir road, dubai.
Store code: CKUAE015
Order no. Chowking-2888
Invoice no. DRA22626
-+[protected]
Please pick up back my ordered milk fish, it has bad smell already u can taste that it was long time frozen. quite so disappointing.
please pick it up so u can taste it yourself.
We couldn't eat it all, disgusting.
I want to refund my money for this order, i even doubt that the Charbroiled chicken was also row.

Desired outcome: please contact me if needed

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I
6:22 am EDT

Chowking Chowking

Hi good evening. Gusto ko i-raise ang concern ko dito sa Robinsons San Fernando Chowking. Nag order ako ng chowpan with iced tea. Then later on nag decide ako na palitan ang iced tea into pineapple. Sabi ng cashier i didnt get her name ang sabi nya bawal na daw ksi na punch na then i insist na papalitan she acted as if hindi nya narinig. Nagsalita ulit ako to change my drinks sa pineapple then sabinnya ulit bawal na so i ask so bawal na palitan? Sabi nung "Rose" i void na lang. Sabi ko yes sige. Sabi nung isa, pero magbabayad ka ulit ng 25. Sabi ko okay lang. Then they processed. Umupo ako to wait for my order. As i checked my receipt napansin ko ang nakalagay 1pcf D 1UPG 65 PJ Med. Worth 25. Nagpunta akonsa counter to clarify kasi nagtaka ako 49 lang dapat ang chowpan so they charged me 41 sa upgrade? Sumagot ang cashier namely "Rose" explained to me in a very bastos manner halos marinig ng lahat ng customer sobrang ingay nya magpaliwanag gusto nya ipahiya ang customer nya in a way na dko naintndihan ang paliwanag nya ksi ang objective nya sa pagpapaliwanag is para ipahiya ako na customer nya. I hope na maactionan ito. Maliit na halaga lang yan pero i felt cheated and disrespected.

Desired outcome: Pls train them well specially in handling queries

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C
8:38 pm EDT

Chowking Poor service

Store: Chowking Petron Mexico Southbound NLEX

Inattentive order taking from sarcastic cashier.

Uncleaned probably unsanitized dining table.

Food taste a little funny.

Table napkin fell to floor and food server picked it up and handed it again.

The store issues were brought to the attention of the manager who ignored the complaint with statement of nothing wrong.
If manager is this unaccomodating and permissive to the simple sanitary issues, How much more for the actual food handling and preparations.

I hope this is not a reflection of all Chowking chains.

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M
9:50 am EDT

Chowking Beef wanton noodles

Attentiin Chowking

Complaint beef wanton noodles
Chowking SM Molino
May 19, 2021
4-5 pm

Did you know that your beef wanton taste like lucky me
Instant noodles
same noodles
Same salty instant seasoning only with beef and wanton added?

I remember tried with other branch in alabang soup tasted better like beef soup boiled and better noodles

So im not sure
If you apply this to all your branch
Such a shame Chowking Sm Molinop
Had i known, been eating same at home for weeks and hoped to have better noodles but to my surprise I cant be mistaken
Expectations very dissapointing

Can you investigate?
Or is this really your practice?

- unsatisfiet customer

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B
3:54 am EDT

Chowking Too long serving

pumila ako sa counter 1 at sobrang tagal mag take s20minutes ako nag antay! Pero pangalawa lang ako sa lane.
Umorder ako ng isang large halo halo and medium milktea unang nag serve ng halo halo and then inask ko si milktea kung ilang minutes si ate girl nyu pong crew ang sabi gagwin lang po sir . Umasa po ako na gagawin lumipas ang 30-45 minutes kung hindi papo ako lumapit sa counter para mag update wala pong mag uupdate miski manager on duty so sad to say ang sabi po nila sakin wala napong available dahil ubos na daw po . At walang pasensya sakin si manager on duty.
Reprint nalang binigay sakin na reciept dahil vinoid nya yung milktea.

Next time paki ayos ang sistema nyo ang dumi dumi na nga ang bgal pa.

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M
9:35 am EDT

Chowking Incomplete/missing items

Hi,
I placed an order to Chowking via food Panda. I ordered 8pcs of chicken. Instead, I only received 6piecea of chicke. Took almost an hour to deliver and we get an incomete order. The sad part was, it's just a very simple order. Very incompetent.

Maki
[protected]

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G
1:27 am EDT

Chowking Foul food

Foul food served on May 12, 2021
Venue : Chowking NLEX Southbound Mexico, Pampanga area

I got nauseous after eating a slimy Chaofan with Fried siomai, cold wanton noodles and cold siopao.

Complaint about it with the manager but was brushed off.

I had to be given medications by my companion who is a medical practitioner. He had warned me that he thinks we were served stale rice or possible wastage products already as it was nearing 9 PM.

Desired outcome: Incident report

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A
6:52 am EDT

Chowking Service

Hi i ordered 2 large Halo-Halo 2 days ago on Chowking Cabanatuan Highway via FoodPanda App, as i notice, nang ibinigay ni rider ang order ito po ah hindi naka lagay sa paper packaging, it is our way po ba ng cost cutting, but its not, couse you putting a costumer in the critical situation, it is a food safety issue, when i ask rider, nasaan po ang paper packaging,
as per rider "sorry sir ganyan lang po binigay ng store". hope this issue po will address .

and ang serving po ba ng Halo Halo is hindi puno?, kasi po ang lid ng cup is not flat so ang thinking ko po is kulang ang serving because of the lead, hindi kasi value for money halos walang laman.

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D
7:54 am EDT

Chowking Product / Chowking pamplona dos

Nagbayad ako ng tama sana naman kumpleto yung ibigay yung pork chaofan ano walang condiments ? walang sauce ? naka indicate namn dun sa order thru online eh may add pa nga na chili sauce . pleasee nagbayad ako ng tama pakiayos yung order walang kahit anong sauce yung prok chao fan . ?

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F
9:25 am EDT

Chowking Chinese style fried chicken lauriat

Bakit po may buhok sa food na dineliver sakin😲😲😲nakakawalang gana naman po nasayang lang yung food na inorder ko sana maging aware po ung mga crew na laging isipin ang kalinisan sa pagkain na idedeliver po sa costumer

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C
3:36 am EDT

Chowking Chowhan rice

Grabi nanan po ung rice nila hilaw ba as in bigas pa siniserve nila ng ganito. Gutom n gutom k tpos iseserve sato hindi worth it ng binyad mo. Hilaw na kanin

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U
8:42 am EDT

Chowking I am complaining about their service.

Hi, gusto ko lang po sana mag complain. Kasi ngayon ngayon lang, halos 20mins po kami naghintay sa order sa drive thru. Pwede naman po siguro ipagilif muna yung naunang car kasi pineprepare palang po yung food. And may curfew po right, so kaming mga nasa likod ng car is chaofan naman po yung order so expected namin saglit lang kami. Nakaready and iaabot nalang pala yung order po namin pero mas inuna parin niya yung piniprepare palang, and fyi po madami po sila sa counter and imbes na magpasensya po is nagalit pa po yung crew na kung makareklamo daw po. I hope na mapagsabihan nyo po yung crew na ganyan. Salamat po and God bless.

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L
12:31 am EDT

Chowking Food serve

I order pork chowfan with steam siomai and wonton soup with regular iced tea, but they served me chowfan with steam siomai and upgrade iced tea, where's the hech my wonton soup and regular iced tea?

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A
7:25 am EST
Verified customer This complaint was posted by a verified customer. Learn more

Chowking The chicken was so smelly and old chicken

Please do something and quick responsed thank you. It's very sad.

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J
11:25 pm EDT

Chowking Pancit canton platter

At 6pm i called the hotline and was told that shaw branch which normally delivered to us in the past, was already closed(maybe due to the curfew). So i asked for the # of a sta mesa branch.i was given that of sm city.my order for chicken and pancit canton came right on time but i was dismayed that the canton noodles were like those of lucky me and was quite chewy too.i know this was different from my past orders...what happened?

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Chowking In-depth Review

Overall Rating: I would give Chowking a solid 4 out of 5 stars.

Menu Variety and Quality: Chowking offers a wide variety of dishes, ranging from traditional Chinese favorites to Filipino-inspired meals. The quality of the food is generally good, with fresh ingredients and flavorful seasonings.

Pricing and Value for Money: The prices at Chowking are reasonable and offer good value for money. The portion sizes are generous, ensuring that you get your money's worth.

Customer Service: The customer service at Chowking is generally satisfactory. The staff is friendly and attentive, although there may be occasional delays during peak hours.

Ambiance and Cleanliness: The ambiance at Chowking is casual and inviting. The restaurant is usually clean and well-maintained, creating a pleasant dining experience.

Online Ordering and Delivery: Chowking has a user-friendly online ordering system, making it convenient to place your order from the comfort of your own home. The delivery service is reliable and efficient, ensuring that your food arrives hot and fresh.

Accessibility and Location: Chowking has multiple locations, making it easily accessible for most customers. The restaurants are strategically located in busy areas, making it convenient for both dine-in and take-out options.

Special Offers and Promotions: Chowking frequently offers special promotions and discounts, allowing customers to enjoy their favorite meals at a lower price. These offers are often advertised on their website and social media platforms.

Dietary Options and Allergen Information: Chowking provides a variety of dietary options, including vegetarian and gluten-free choices. However, it would be helpful if they provided more detailed allergen information for customers with specific dietary restrictions.

Social Responsibility and Sustainability Efforts: Chowking has shown a commitment to social responsibility and sustainability efforts. They have implemented eco-friendly practices, such as using biodegradable packaging and reducing food waste.

Loyalty Program and Rewards: Chowking offers a loyalty program where customers can earn points for every purchase. These points can be redeemed for discounts or free items, providing added incentives for frequent diners.

Overall Experience and Recommendation: My overall experience at Chowking has been positive. The food is tasty, the prices are reasonable, and the service is satisfactory. I would recommend Chowking to anyone looking for a satisfying Chinese-Filipino dining experience.

How to file a complaint about Chowking?

1. Log in or create an account: Ensure you are logged in to your ComplaintsBoard.com account. If you do not have an account, please register by providing the necessary information in the sign-up form.

2. Navigating to the complaint form: Once logged in, locate the 'File a Complaint' button situated at the top right corner of the website and click on it to access the complaint form.

3. Writing the title: In the 'Complaint Title' field, concisely summarize the main issue you have encountered with Chowking. Make it specific and clear, such as "Incorrect Order at Chowking" or "Poor Customer Service at Chowking Branch."

4. Detailing the experience: In the complaint description, provide a detailed account of your experience. Mention the location and date of the incident, the nature of the problem, and any specific menu items or services involved. Describe the sequence of events and any interaction with Chowking staff. If you had any communication with the company, include details such as who you spoke with and the response received. Explain how the issue has affected you personally, such as any inconvenience or disappointment experienced. The more specific you are, the better ComplaintsBoard.com and Chowking can understand and address your concerns.

5. Attaching supporting documents: Attach any relevant documents or images that support your complaint, such as receipts, order confirmations, or correspondence with the company. Do not include any sensitive personal information in your attachments for your own security.

6. Filling optional fields: Use the 'Claimed Loss' field to indicate any financial loss you have incurred due to the issue with Chowking. In the 'Desired Outcome' field, specify what resolution you are seeking, whether it is a refund, an apology, or any other form of redress.

7. Review before submission: Carefully review your complaint for clarity, accuracy, and completeness. Ensure that all the information provided is true to the best of your knowledge and that your desired outcome is reasonable and clearly stated.

8. Submission process: After reviewing your complaint, click the 'Submit' button to officially file your complaint on ComplaintsBoard.com.

9. Post-Submission Actions: After submitting your complaint, monitor your account for any updates or responses from Chowking or other users. You may receive feedback or further inquiries that require your attention to resolve the issue.

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Contact Chowking customer service

Phone numbers

+63 28 987 777 +63 917 800 7000 More phone numbers

Website

chowking.com

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