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Chowking
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Chowking complaints 1227

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M
12:37 am EDT

Chowking Poor quality service

March 26, 2022

Petron slex San Antonio San Pedro laguna

1142am

Ck3097

0r # [protected]

Rice is hilaw na Sinong

We advised to give beef siomao since we are Muslim but still pork siomai pa rin ang nilagay

Waiting time is quite long

Most of the food that we ordered unavailable

Even utensils unavailable (chopsticks)

Tables after customer ate, remain unclean, kailangan mo pang magrequest ng Paulit ulit

Laurier served without gravy.

Cashiers are not enough to take all of the orders that boils out to long lane.

Desired outcome: Maybe try to review the system, develop more on QUALITY SERVICE. a GOOD ONE.

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J
12:15 pm EDT

Chowking Manager on charge (female)

I want to complain about the attitude of the manager incharge at chowking shaw 1588 around 10:40pm its in the reciept that i ordered the food 10:47pm and they are not able to complete the order which is the milktea until we got finish to eat our food around 11:30. I ask the manager to get may refund and she didnt allow me to and talk rudely. And then she keeps me wait about 10 mins more to do my milktea. She didnt even apologize. And that time they dont have much work. I want to launch a complain against the manager on charge and I expect you to take suitable action regarding on this matter. Thank you

Desired outcome: I want an apology. I dont deserve thay kind of treatment.

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C
7:49 pm EDT

Chowking Always say no peso to replace of customers money

Good morning, I am very disappointed with your new trainee cashier at your branch here in Chowking Sta. Cruz Manila beside Sta. Cruz Parish Church Manila, I am a regular customer who always orders at Chowking. Is the customer now going to be with your cashier and she is still brave and higher voice, my money is only 500 peso but there is no reason why there should be no peso ready to replace the customers' money, it has taken all night always because no peso or coins, please should be trained and oriented well your cashier and crew are disappointed that such behavior is not pleasant in your restaurant instead of having a sale your customer will just leave and you will lose your income, please don't hire a disrespectful employee like the one I encountered on March 17 and 24 every night almost the same I never got her name but I have already reported her to the branch manager

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M
6:10 am EDT
Verified customer This complaint was posted by a verified customer. Learn more

Chowking Incomplete order and filthy cup

I ordered food through call. But they forget to include the drink, so I called and informed them about the missing drink, so they advised that they will deliver the drink. After a while they call back again and advised that the drink was not stated on their system. But I checked the receipt that I have and it was clearly stated that I added an amout to change my drink to pineapple juice.

So they advised that they're just waiting for the rider to arrive.

I'm about to finish the drink that they delivered but about checking there were dusts on the bottom of the cup. The drink that they delivered was not clean. I can't believe that I waited for 30 minutes for that to be delivered and later on found out that they gave me a filthy drink.

Store Location: Chowking Santa Rosa Bayan

Date: March 23,2022

Time: 15:52

Desired outcome: I would like an apology.

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A
5:15 am EDT

Chowking Service

Macrh 19 2022

5pm.

Sobrang taray ng cahera ang pangalan ai rose..my dala kmi senior id..kaso wala kming dalang authorisation latter..ok lng nmn kung hnd nagamit kc first lng kming gagamit kc sa tatay ng asawa koh un..hnd kc niya bamasa ang pangalan pero andun nh ang senior number.d ok lng nmn kaso ang panget lng ng pagkakasabi niya at kita sa mga mata niya ang pagtataray niya.wala nmn kming sinasabing masama.bute nmn miya sabihn ng maayus..lage akoh nabili sa store n yan pero ngaun lng akoh nakadama ng ganung pagtataray..

Desired outcome: Wag n sana maulit kc pag maulit papatulan koh sya.😡

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L
9:45 pm EDT

Chowking wrong item delivered to me 😫 walang lasa yong wanton soup !

Kaka order ko lang kanina sa chowking regalado thru food panda umorder ako ng pork chowpan with fried dumplings and wanton soup ang dumating sakin porkchowpan with fried somai tsaka walang lasang wanton soup , parang pinakuluan lang na tubig na may gulay at wanton balls ! Hayyyys kadismaya naman ang aga aga ! Sayang yong pera ! paayos nalang ng serbisyo nyo ! tsaka nag speacial instruction pa ako na pahinging chili oil ! Sana ininform ako ng crew na walang chili oil or may bayad para di ko na tinuloy order ko ! umay sa inyo !

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F
8:53 am EDT

Chowking Sobrang mamantikang kanin

Hilaw na chicken

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K
11:19 pm EST

Chowking Chowking lauriat

Good morning Sir/Mam,

Good morning sir/mam, I would just to complain this Chowking branch in Timesplaza United Nations Ermita Manila branch, because I have ordered chowking lauriat for lunch and I am not satisfied with my lunch. I ordered chowking lauriat and got very very dissapointed on what they have given me. It is very dissappointing because it is not what I am expecting to get because it very good at the ads and tarpaulin but look on what I have received from them. It is the worst chowking brach I have taken my meal so far. Just please see my attached photos for your reference and I hope to take action of this.

Thankyou very much,

Desired outcome: I would just like a change for there served meals that is worth it for the price just like other chowking branch that's fair and square for the customer and fair for our paid price.Thankyou

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S
8:01 pm EST

Chowking Chao fan, incomplete order

Hi, in my case, this happened on Chowking Lee Plaza, Dipolog City on March 9,2022 at about 3:40 pm. We ordered two servings of Pork and beef Chao fan. The beef chao fan has 4 siomai as toppings, while the pork chao fan has no siomai toppings at all. Not at all. We checked the reciept and it clearly stated there that there are 4 siomai every serve. But what happened? I suggest you should be careful next time, focus on your work as waiters and waitresses. And I just want this incident to be an awareness for all the customers in this store to be more watchful. Always check your orders and the reciept as well.

Desired outcome: Please refund my 4 siomai as toppings because that's my favorite 😭. I apologize if I complain this much but I just want you to be improved and I dont want other customers to experience what I had experienced.

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C
11:54 am EST

Chowking Incomplete order

We ordered via food panda. We pay for the price that drinks should be included but when food has been delivered no drinks included

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C
10:40 am EST

Chowking Salt and pepper spareribs

I went to chowking legarda march 6,2022 around 10:20pm and ordered salt and pepper spareribs pork chaopan steam siomai toppings and pork chaopan. And they served me a looks like fire salt and pepper spareribs and even the ingredients, I didnt check it beacuse it was for a take out order I ordered 3 meals but they gave me 2pairs of spoon and fork and also dont have a vinegar, the cashier was not accomodating. Im just wondering there arent many customer for my complain to happen.

Desired outcome: Refund

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R
11:18 pm EST

Chowking Foods

We ate yesterday, March 4, 2022, 6pm at Chowking SM San Jose Del Monte Branch. My daughter wants to eat halo-halo but unfortunately it's not available, we requested coke but still not available. And because we are starving to death, we agreed to order ice tea for our drinks but the ice tea doesn't even have ice and it is warm. Our pancit is also cold and hard to chew. This is my worst chowking experience ever.

Desired outcome: I appreciate if you improve the services on that branch because chowking Starmall San Jose Del Monte is great.

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M
3:06 pm EST

Chowking Brown tissue on my Taho

There was a big piece of brown tissue on my Taho discusting chowking at landess. I called and shes not even convern first thing ahe saud she will replace it who would wqnt replacement after finding brown tissue paper on your food . Not a good costuner service i ask for vell number so i can send photo lal she can say is yes yes yes after i say something yes .

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C
9:21 am EST
Verified customer This complaint was posted by a verified customer. Learn more

Chowking Broom stick on my order

To whom it may concern,

I am complaining this food that i ordered via drive thru at chowking angeles, I dont know the branch name. Its located at angeles/friendship road near to manibaug road also. March 3, 2022 , 9:40pm to 10pm

This is very disappointing, eating with this hard stick that I dont know if its broom stick or what.

Can you imagine yourself eating this? What if a swallow it and it affected my throat,

I am giving you 24 hours to response and do something about this, or I will complain to food sanitation or to wherever needed.

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D
7:34 pm EST

Chowking Not good... Bobo service crew nyo

Inorder kong chowfan pride siomai ang binigay, steam siomai, tpos nagpapadagdag me extra rice wala rng nilagay... Anu ba yan nakakawalang ganang kumain dto... Wala p ngang customer ganyan n agad ang service paano kung nagdami pa eh di lahat ng serve nila mali😡😡😡

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J
7:05 am EST

Chowking Food quality

I ordered Lauriat and wonton soup. It was served right away but it was cold.

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R
1:02 am EST

Chowking I was charged too much money

Time of incident: approximately 12:30pm Friday February 25 2022 I ordered the chao fan with a large drink and the girl charged me 250 pesos. Now the menu says the price of the chao fan is 99 pesos, so is the large drink 150 pesos? I gave her a 500 peso bill and my change was exactly 250 pesos. Is this how you treat foreigners in your country. Is there a white skin tax that i dont know about? This is so wrong in every way!

Desired outcome: I want the difference from what she charged me in cash, or i want free food next time i go there!!!

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J
1:02 am EST

Chowking Chao fan and steamed siomai

The quality of the food is very low. the chao fan that is supposed to be fried rice is very mushy. The steamed siomai is over cooked. I know this is a fast food but the food should still within standards. Of course we ate the food because it will be a waste not to and we are starving

This is in chowking riverbanks mall marikina. February 23,2022

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D
11:57 pm EST

Chowking Wrong product

Today, february 23, 2022 at 11:37, I ordered (chaofan) and 1 box of chocopao, for takeout at chowking, sm bicutan, bldg a. When they call my number, I grab the product and left.

At home, upon opening the box, I saw three chocopao? To my surprise, they are white. I am very much disappointed since my daughter only eat chocopao (from chowking).

I am Delicia I. Jose, 54 years old. You may contact at me at [protected].

Hoping for a favorable response.

Thank you

Desired outcome: Don't know what will be your action to the incident.maybe, give me the correct product.

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Update by Delicia Jose
Feb 23, 2022 12:02 am EST

Sorry Im from Philippines not US. Not able to change the country.

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S
10:03 pm EST

Chowking Chowking Fairview Center Mall -Services

Sunday February 20,2022 , this is not a kind of complaint but I just want to share my experience with them . Grabe lang kasi yung servicing nila sobrang caring nila lalo na yung mga nasa counter dahil pwd yung kasama ko sila na nag asikaso ng order ko at lumapit sakin for my order and aside from that sila na nag asikaso for me to help my mother para mag cr . sobrang nakaka touch yung gantong way of caring nila although its a part of their work but sakanila ko na feel yung caring and love unlike sa other fast food / store . so big ThumbsUp to them ! and I'll give them a 5 Star! Thank you Fcm chowking!

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2. Navigating to the complaint form: Once logged in, locate the 'File a Complaint' button situated at the top right corner of the website and click on it to access the complaint form.

3. Writing the title: In the 'Complaint Title' field, concisely summarize the main issue you have encountered with Chowking. Make it specific and clear, such as "Incorrect Order at Chowking" or "Poor Customer Service at Chowking Branch."

4. Detailing the experience: In the complaint description, provide a detailed account of your experience. Mention the location and date of the incident, the nature of the problem, and any specific menu items or services involved. Describe the sequence of events and any interaction with Chowking staff. If you had any communication with the company, include details such as who you spoke with and the response received. Explain how the issue has affected you personally, such as any inconvenience or disappointment experienced. The more specific you are, the better ComplaintsBoard.com and Chowking can understand and address your concerns.

5. Attaching supporting documents: Attach any relevant documents or images that support your complaint, such as receipts, order confirmations, or correspondence with the company. Do not include any sensitive personal information in your attachments for your own security.

6. Filling optional fields: Use the 'Claimed Loss' field to indicate any financial loss you have incurred due to the issue with Chowking. In the 'Desired Outcome' field, specify what resolution you are seeking, whether it is a refund, an apology, or any other form of redress.

7. Review before submission: Carefully review your complaint for clarity, accuracy, and completeness. Ensure that all the information provided is true to the best of your knowledge and that your desired outcome is reasonable and clearly stated.

8. Submission process: After reviewing your complaint, click the 'Submit' button to officially file your complaint on ComplaintsBoard.com.

9. Post-Submission Actions: After submitting your complaint, monitor your account for any updates or responses from Chowking or other users. You may receive feedback or further inquiries that require your attention to resolve the issue.

Overview of Chowking complaint handling

Chowking reviews first appeared on Complaints Board on May 31, 2011. The latest review Poor service was posted on Apr 5, 2024. The latest complaint Philippines serving foul food was resolved on Jan 13, 2021. Chowking has an average consumer rating of 1 stars from 1227 reviews. Chowking has resolved 11 complaints.
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  1. Chowking contacts

  2. Chowking phone numbers
    +63 28 987 777
    +63 28 987 777
    Click up if you have successfully reached Chowking by calling +63 28 987 777 phone number 21 21 users reported that they have successfully reached Chowking by calling +63 28 987 777 phone number Click down if you have UNsuccessfully reached Chowking by calling +63 28 987 777 phone number 13 13 users reported that they have UNsuccessfully reached Chowking by calling +63 28 987 777 phone number
    24%
    Confidence score
    Customer Care
    +63 917 800 7000
    +63 917 800 7000
    Click up if you have successfully reached Chowking by calling +63 917 800 7000 phone number 20 20 users reported that they have successfully reached Chowking by calling +63 917 800 7000 phone number Click down if you have UNsuccessfully reached Chowking by calling +63 917 800 7000 phone number 24 24 users reported that they have UNsuccessfully reached Chowking by calling +63 917 800 7000 phone number
    Customer Care
    +63 26 341 111
    +63 26 341 111
    Click up if you have successfully reached Chowking by calling +63 26 341 111 phone number 0 0 users reported that they have successfully reached Chowking by calling +63 26 341 111 phone number Click down if you have UNsuccessfully reached Chowking by calling +63 26 341 111 phone number 6 6 users reported that they have UNsuccessfully reached Chowking by calling +63 26 341 111 phone number
    Head Office
    +63 917 131 8000
    +63 917 131 8000
    Click up if you have successfully reached Chowking by calling +63 917 131 8000 phone number 4 4 users reported that they have successfully reached Chowking by calling +63 917 131 8000 phone number Click down if you have UNsuccessfully reached Chowking by calling +63 917 131 8000 phone number 3 3 users reported that they have UNsuccessfully reached Chowking by calling +63 917 131 8000 phone number
    17%
    Confidence score
    Customer Care
    More phone numbers
  3. Chowking emails
  4. Chowking address
    33/F Jollibee Plaza, F. Ortigas Jr. Road, Ortigas Center, Pasig City, Philippines
  5. Chowking social media
Chowking Category
Chowking is related to the Restaurants and Dining category.

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