CB Restaurants and Dining Chipotle Mexican Grill Complaints #222-241

Chipotle Mexican Grill Reviews and Complaints

Chipotle Mexican Grill review: online order not ready

Liz Nobukun of Redondo Beach, US

Jan 25, 2019 1:19 pm UTC

Hello, I want to submit feedback about my visit this morning. I had an online order for pickup at at 10:30 a.m. today at the 2025 Wilshire Blvd. Santa Monica, CA, branch. The doors were not opened then, so I waited 2-3 minutes outside. Then when I arrived inside, my order was not ready, nor was it even acknowledged. They said they didn't have my order but then looked again and realized they didn't make it. I waited for 10 minutes after my pickup time. They prepared food for a walk-in first. Then, the burrito was completely overstuffed and ripped. This is unacceptable service. I am writing in hopes that the in-charge will be trained. Nobody even offered an apology.

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Chipotle Mexican Grill Contacts

Chipotle Mexican Grill phone numbers

+1 (800) 244-7685

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+1 (303) 595-4000

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+1 (949) 524-4126

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Media Contact

+1 (303) 222-5912

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Chipotle Mexican Grill emails

mediarelations@chipotle.com

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Confidence score: 100%

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Chipotle Mexican Grill address

1401 Wynkoop St., Ste. 500, Denver, Georgia, 80202, United States

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