Chipotle Mexican Grill reviews and complaints 1
View all 659 complaintsChipotle Mexican Grill - Correct City
I have contacted you about this problem before. I figured I have had a bad couple of days so I figured I'd treat myself to a burrito and chips/quac . I just celebrated my 65th Birthday so the chips and quac were free. I ordered roughly around 2:15 PM. I verified my address and city were correct. I went about doing things then I checked my order, it was going to Cambridge Ma I live in Somerville Ma. I tried to call DoorDash they said they sent it to the address on file. Well my address is not in Cambridge. I called Chipolte, they told me they just make the food and get it ready for delivery.
I food never arrived it was taken back to Chipolte. So I ordered again I checked the address and city, Somerville Ma. By the time it took for me to click the mouse, the city automatically changed to Cambridge. NOT AGAIN. I tried to call Chipolte, they have a robot answering the phone. So I called DoorDash they send it to the address Chipolte has. So now I just give up. I told them to cancel my order. Unfortunately they couldn't.
DoorDash told me to complain to Chipolte, Chipolte told me to complain to DoorDash.
I did finally get a burrito that is ice cold, not even warm. With chips, no quac at all, I got Queso Blanco, and Roasted Chili Corn Salsa. I didn't order either of these. I don't like the chips plain, I love them with quac.
Latest Chipotle Mexican Grill Reviews
His and Her rest rooms. Worst customer service of any restaurant I've ever eaten in Charged for extras I clearly did not order Online order Vinaigrette dressingGiving a Voice to Consumers
At ComplaintsBoard, we know how real consumer issues matter. Our platform is a special place for honest opinions, where people share their reviews openly and honestly, whether good or bad.
Our team checks each complaint or review thoroughly to confirm that each one comes from a real customer experience, keeping our platform trustworthy.
We're totally cool with complaints, as long as you've got some evidence to back it up. Whether it's a photo, a detailed story, or documents, providing evidence makes your complaint more believable and helps others make smart choices.
ComplaintsBoard is more than just a place to share complaints; it's a community where we talk things out fairly. We welcome reviews that not only point out problems but also mention any positive experiences, giving a balanced view.
We're dedicated to providing a fair and unbiased platform for all complaints. Every complaint is important to us, no matter what it's about, ensuring your concerns are heard and respected.
We have received your comment. Thank you!