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CB Fast Food Chains Chili's Grill & Bar Complaints #22-41
Chili's Grill & Bar

Chili's Grill & Bar review: Home Delivery -not received

M
Author of the review
10:18 pm UTC
Verified customer This complaint was posted by a verified customer. Learn more

On Wednesday, June 14, 2023 at 05:30:51 PM PDT, wrote:
Logo
REDLANDS
10020 Alabama St.
Redlands, CA 92374
[protected]
Order # [protected]
Guest Name: Mary Baca
Guest Email: [protected]@yahoo.com
Guest Contact Number: [protected]
ORDER FOR DELIVERY (Estimated Delivery Time)
Order scheduled for delivery between 06:15 PM and 06:30 PM, WEDNESDAY, 06/14/2023
Delivery ID : [protected]
Track My Order
Deliver To:
936
Redlands, California 92374
[protected]
Instructions: Please place on chair on front porch
1 x Chips & Salsa $6.19
1 x NO PLATE
1 x Double Old Timer w/Cheese* $24.37
1 x Pink
1 x Fries
1 x Chicken Enchilada Soup
1 x Coke®
1 x Classic Sirloin* - 10oz $26.38
1 x NEW! White Cheddar Mac & Cheese
1 x House Salad
1 x Caesar Dressing
1 x Mixed Cheese - Remove
1 x Medium
1 x Garlic Butter - Add
1 x Unsweetened Tea
SUBTOTAL $56.94
DELIVERY FEE $3.99
SERVICE CHARGE $5.25
TAX $4.87
TIP $5.00
PROMO DISCOUNT ($10.60)
TOTAL $65.45
PAYMENT:
Credit Card MASTERCARD x-6076
AUTH: 019965
SEQ: 814384
Transaction time: 5:30 PM
$65.45
Thanks for ordering Chili's! Please review your order.
If you'd like to change or cancel your order or for any order issues, please contact REDLANDS at [protected].
Want FREE Chips & Salsa (or a non-alcoholic beverage) with every order? Join My Chili's Rewards® today!
Note: Add [protected]@chilis.com to your safe-senders list so that you are sure to receive our messages.
Order placed at 5:30 PM.

_

We directly ordered on the Chili's app on my phone on June 14,23 @ 5:30 pm. We waited along time for the order, I got a message from Doordash that the food arrived at 6:30pm. I opened the door and no food was there.

I called the Dasher named Norma, but a man answered. He said that he

couldn't find the address, and I ask why he didn't call, then he sent a picture of the food deliver in the streets where the cars park. He sent me a pci of the food in the street at 6:50 pm with a pic in the street. So I called Joe/Manger at Redlands. He told me to call, Doordash, they are used to bring the others. He was very helpful, during a busy night. I called to Doordash and at the same time I guess there was a earthquake in her local, and the phone we not working, she had me call Joe on my other phone and they talked between phones with my assistance. The Rep said she will be refunding our Monday paid, and that she would reissue a payment for them to remake our food, she also gave him a merchant phone number. She assured me that the charge was to be refunded and the order remake. It was around 8:30pm when the food arrived and Joe called me with the follow-up call. So we waited for the refund but it never came. I called Doordash last night and they said that Chili's needed to do the refund. She said it was over 48hrs, and that Chili's Corporate willl be giving me a call. However the error was done by aDoordasher.

Desired outcome: We would like to have a full refund or a credit to our account. This was unacceptable.

Chili's Grill & Bar - Home Delivery -not received - Photo 1
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Keywords:
cheese chicken enchilada soup chips coke delivery fries old timer order pink salsa
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  4. Chili's Grill & Bar address
    3000 Olympus Blvd, Dallas, Texas, 75019, United States
  5. Chili's Grill & Bar social media
  6. Janet
    Checked and verified by Janet This contact information is personally checked and verified by the ComplaintsBoard representative. Learn more
    May 21, 2026
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Chili's Grill & Bar Category
Chili's Grill & Bar is ranked 10 among 57 companies in the Fast Food Chains category
#08 Wendy’s Wendy’s #09 Panera Bread Panera Bread #10 Chili's Grill & Bar Chili's Grill & Bar #11 Dairy Queen Dairy Queen #12 Arby's Arby's

Most discussed complaints

the drink was terrible
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