Chicago Tribune
Reviews and Complaints

Good afternoon, my name is Autumn Smith, and I am an employee in the Client Services dept at the Chicago Tribune.

I apologize for the difficulty you went through in getting your coupons delivered. If you are still having delivery issues, please email me at AskClientServices@Tribune.com. I am located in Chicago, and will be able to help with anything regarding your subscription.

You may also visit us on Facebook: facebook.com/TribuneClientServices and Twitter: @ChiTribCS.

The beginning of the end when it comes to trash in the city of Chicago is the delivery of pre-rolled garbage to your front door. Thanks to the Chicago Tribune and its subsidiary Local Values we all have been granted the blessing of trash we don’t want being left on our front steps in the name of savings! Wow! How lucky are we? I’d say we’re so lucky that even after calling and complaining we will still find this wonderful refuse on our porches every morning. Our luck will be so good that the company itself will tell us that we opted into receiving these “gifts”, and even though we all know this to be false they will not allow us to opt out. Oh, they will say we’ve been removed from the list, but that won’t stop the papers from piling up. No, they will keep coming until every forest on earth has been stripped bare, and with our luck they will then be delivered on stone tablets each day. That will be just perfect. I mean we can then use them as doorstops or yard decorations. Thanks Chicago Tribune! You make Chicago a better place to live…if you like garbage on your steps that is.

Deborah - My name is Autumn Smith, and I am the Social Media Specialist at the Chicago Tribune. I apologize that you have been receiving unwanted publications. If you are still receiving the Local Values and Hoy publications, please email me at AskClientServices@Tribune.com, and I will be able to make sure delivery is stopped.

Good afternoon, Terrp. my name is Autumn Smith in the Client Services dept at the Chicago Tribune. The Chicago Tribune is not charging for the TV Week Magazine.

If you have any additional questions, please email me at AskCilentServices@Tribune.com.

Re: New TV Magazine
I have been reading the sun-times for many years and i cannot believe that now you want people to pay for a tv magazine for their tv listings. I remember when your paper cost 35 cents then 50 and now 75 cents. It went from being a larger size newspaper to a smaller condensed version costing more.money. Why should the readers of your newspaper have to pay for something that was included and free in the sunday sun-times, this is outrageous! I will not subscribe to your tv magazine i do not need the information cable listings, etc let the people that have cable tv and subscribe, so that they don't have to find out what's on tv by checking each channel individually (poor them). Why don't you just keep the tv preview in the sun-times and let people with cable subscribe to a tv magazine for their cable listings. I find a lot of information that i don't need in the new tv magazine the regular (free tv preview enclosed in the sun-times will do just fine) it also has cable listing!

Hello, my name is Autumn Smith in the Client Services dept at the Chicago Tribune. JKDE is correct, we contact the distributors when redelivery is requested for a subscriber. Redelivery should have been made to you, and I can look into this issue if you would like to email me at AskCilentServices@Tribune.com.

The Client Services dept at the Tribune is more than welcome to help with any home delivery subscriptions, or store purchases of the paper. Feel free to visit us Facebook at http://on.fb.me/eQT0zN or Twitter at http://twitter.com/chitribcs.

Autumn Smith

The newspaper sends papers to distributors who send them to delivery areas. There they are given to route carriers for local distribution.

When a news paper is scheduled for re-delivery, the newspaper calls the distributor who calls the carrier. That is why the newspaper does not know the name of your local carrier.

Next time your paper boy or girl delivers for you, ask them for their name and the distributor phone number to call in case your paper is missing again.

This way you will know who they are and at Christmas time you can give them a nice gift.

Not receiving delivery newspaper. Call to complain and they claim paper will be re delivered but I do not receive it.

AGAIN, my paper is to be delivered on my steps or porch! I'm tired of calling in & complaining!The paper is LEFT on the sidewalk, grass or street!The time is NEVER the same...any where from 4:30 to 6:30 to NEVER! What kind of people do you hire?Do these people refuse to do their job as told?I have called many, MANY times & nothing, NOTHING gets done, all I get is "I'm sorry", well sorry does NOT get it! Do something...this is NOT SERVICE!I'm about to cancel, maybe that's what you want …..I EXPECT A CALL …….TODAY...NOT TOMORROW & SORRY WON"T GET IT!

I have tried emailing ausmith@tribune.com but my email came back undeliverable!

I have not received my Sunday newspaper for 3 weeks! I have called 8 times and have spoken to supervisors...or so they said they were supervisors and still no paper! Many times after I call I am told I will receive a replacement paper, but never do! I have wanted my coupons and feel this lack of service has cost me money!

Whenever I call, I ask for someone from America, I think this is a big problem, the people handling these types of problems do not speak English well!

I am very disappointed in the Chicago Tribune and if this is not resolved will definitely switch to another paper which makes me sad.

Sharon Schoen
[protected]
Addison, Il 60101

My father has received the trib for 20 some years. In the last six months he has received maybe six papers. We have made 20 some phone calls and we get the same crap. We promise you will have it tomorrow. It never happens. We are so disgusted. They can't even tell us a reason. It is like a joke. If my Father didn't enjoy the paper we would just give it up. I feel like he is getting screwed. They want to bill him but no paper. I wish we could get to the bottom of this. Poor business.

I buy the Sunday Chicago Tribune every week at different stores. Only 30% of the time do I get a complete paper. It is missing the Tribune magazine or the Parade Magazine or even the comics. Where is the quality control?

I have called the paper maybe 6 times to complain about the delivery of my TV weekley. I have paid for one year and they wont deliver it to me. Why?
I f they wont deliver to my please let me know so I can cancel my subcrption I have it for one year. I'm tired of complaining and nothing is done about it. Annette Izaks 1145 N museum Blvd Vernon hills Ill. apt 611 60061 Email granettelv@yahoo, com

Is it your policy that the Sunday paper be thrown out in the lawn?

I never asked for this paper, I never wanted this newspaper, just stop already. This paper is all over the street and plugging the sewer drains. Also it leaves an unsitely mess in my neighborhood. What gives you the right to do this?

My name is Isabel Rejon my complaint is that every Sunday i have to call for my paper I am home sick with cancer that is why i call for the delivery of the paper But I'm have to call every Sunday for my paper I don't think that i have to do your job. So if someone could take care of this so that i don't need to call i will be very happy I think you need better delivery person because then don't do there job

your deliver service has broken 3 of my solar lights in the past 3 weeks. When I pay my bill this month I will deduct the price of the lights. Then you can get the money for your delivey service.

I live at 6215 N Lowell Ave. I have been talking to the neighborhood stores and they tell me I should still be receiving the neighborhood flyers weekly as they pay for that service. I have not received any sale flyers in months and also I was told it makes no difference if I receive the Tribune or not I should still receive the sale flyers. Being a senior I do like to know the sales so I can go directly to the store of my choice. I would appreciate your response. All of my friends that live around here still receive the sale flyers

Thank you,
I will appreciate your response,

tpg60@aol.com

many people buy the sunday paper for the coupon sections. The tribune has started to not include these sections in Sunday papers in some areas but they don't give any notice to the buyer that these sections are not included. Some of the newspaper stands have cardboard displays advertising the extra savings from the coupon sections but they don't state that the coupons are not there. Their response is that if I want to be sure to get coupons I need to subscripe to home delivery. I had that service but after they failed to deliver the sunday paper twice in one month I stopped it.

My amiable dispute with the Tribune over Red Plum/Local Values, an advertising throwaway I do not welcome and do not read but still do not know how to stop.
"My neighborhood gets flooded with these damn papers every week. It's ridiculous, but I need to get someones attention to stop the distribution of this thing to people who don't want it."
Each call made, each email forwarded to stop delivery, please call 1-800-TRIBUNE or email triblocalvalues@tribune.com." That's exactly what I have done.
I called that number. I have been calling the number & emailing my complaint since JANUARY 1, 2016; I am still receiving it on consecutive Wednesdays, It turned out I was calling a Tribune call center just outside Baguio, a city of 300, 000 nestled high in the hills of northern Luzon, in the Philippines. I spoke cordially to the Tribune's phone representatives. I told them all of them my simple need—which was for Red Plum/Local Values to go away.
They all said they'd take care of it.
It still is appearing on my doorstep every Wednesday.
Perhaps SOMEONE can stop these intrusive papers appearing on my doorstep every Wednesday morning or do I have to contact legal counsel?

I once subscribed for a 3 month trial subscription a few years ago and even though I called to cancel it after the period ran out and the Sunday paper did stop coming, they have been charging me ever since! I think they charged me close to $200 and despite about 7 phone calls, multiple promises to return my calls and about two hours of my wasted time - I still have not heard back from their biling department! I'm not giving up til I get my money back~! This is ridiculous.

what a waste ads fly all over block ! because they cant fit in mail apt. box

Chicago Tribune so happily takes my money and wont deliver my paper 3 weeks in a row I call 10 -15 times for help and still waiting for a manager to call and nothing! They are scamers!

I'M BEYOND FRUSTRATED AT THIS POINT (trying to communicate with your customer service representatives in the Philippines is challenging and difficult at best) !

I currently receive the food store ads and think it's great, HOWEVER, I no longer receive the ad for one of my favorite stores.

I have always shopped at the Food 4 Less store at 1701 North Larkin in Crest Hill, IL, 60403 (about THREE miles from my home) but stopped getting those ads about a month ago. When I called the store to inquire as to why they stopped, I was told that ads were all distributed based upon zip codes and that I had been receiving the ad based upon the store location at 271 South Bolingbrook Drive in Bolingbrook, IL, 60440 (about TEN miles from my home). The Bolingbrook store closed last month, so I think everyone in zip code 60446 should be eligible to continue to receive the ad for Food 4 Less, as so many of us shop at the store in Crest Hill.

I received the flyer this week (5-29) and the title page was entirely in Spanish.
This is not a Spanish area and all advertisements should be in ENGLISH.

I have been TRYING to get my Red Plum flyers for weeks now! In the past 5 weeks, I've received them ONCE! I've called a "special" number that I was given but that hasn't helped. It seems that my carrier doesn't like to deliver the flyers to the North side of Pratt Ave. in Lincolnwood, Illinois! He'll (or She'll) deliver the flyers to the South Side of Pratt Ave. in Lincolnwood, but not the North side! Don't know why! It's not just me, it's my whole block or maybe even more, I just care about my block. Why can't I get my flyers?

So according to the Tribune some zip codes just stopped getting the local flyers. Hogwash, my neighbors get them weekly. I see my mailman with my neighbors mail deliverying them every week. How can one person in the whole zip code stop getting flyers. Something is up and fishy with this scenario with the Tribune. I understand there are people that do not want them but some of us use those to compare prices and for them to just stop mailing them is unacceptable. I want my Flyers back ASAP !

I spent 15 minutes trying to get a live voice for my complaint, but your robot kept repeating her canned lines and would not connect me with a live person. My complaint is that we did not receive our paper last week except for the last 2 Sundays and one week day (Tuesday) just before lunch. The robot said someone had already reported the non-delivery for today and it should be delivered by 11 o'clock (This was at 12:15PM). Even now after 1PM it hasn't arrived. No one will tell us the source of delivery, so we have no way to contact them to correct the problem. We are also not pleased with the fact that they deliver by throwing the papers out the car window, barely making it to the sidewalk, and as a retirement community we need better service. Any help you can provide would be appreciated. Fr. Tim Kremen, OSM - Our Lady of Sorrows Monastery/ Servite Fathers -

We have been a long time subscriber to the Chicago Tribune and I can’t remember a time before recently that we have had problems with home delivery. Sometimes the paper is delivered and sometimes it is not. Again today we did not receive a paper. This is happening way to often. Please do something to correct this problem

Bunte Household

30434 S Crawford Ave

Beecher, IL 60401.

tribune home delivery is a joke expect late delivery or no paper

The Chicago Tribune sends teen kids door to door to sell the newspapers and scams the customers. The kids tell them that all the money is going for a scholarship fund, when in fact IT IS NOT. They do have a very small scholarship fund, but it is a very very small amount. The kids selling these news subscriptions door to door are now driving BRAND NEW CARS, VACATIONING and PARTYING on the money that we the customers think is going for college. If you truly want the paper then go ahead and purchase it, but NEVER think that your money is going for a good cause.

Good afternoon, my name is Autumn Smith, and I am an employee in the Client Services dept at the Chicago Tribune.

Please contact me at AskClientServices@Tribune.com, with any questions regarding your Chicago Tribune subscription or delivery. I am located in Chicago, and will be able to help.

You may also visit us on Facebook: facebook.com/TribuneClientServices and Twitter: @ChiTribCS.

This is the second time in two days that I have had to contact your complaint department about my home delivery.
I live in LaPorte, Indiana and once again my newspaper has been thrown onto the driveway, into a puddle.
Can't the delivery person place the newspaper in the Tribune receptacle or at least in my mailbox?

This is the second time in two days that I have had to contact your department about my home delivery.
I live in LaPorte, Indiana and my newspaper has been thrown in the driveway, into a puddle.
Can't the delivery person place the paper in the Tribune receptacle or at least in my mailbox?

Wet paper on 1/1/12 and it was not double wrapped. The trib sucks. The drivers are all stoners and drunks who could care less about the delivery. NO tip this year for the crap driver. Was going to give $60.

Re: acct #5245618
I am a long time Chicago resident and Chicago Tribune purchaser. I usually buy my papers from vendor or box. I will no longer be buying the Tribune and will begin to purchase other daily news options.
I purchased a temporary subscription from a charitable organization for $20.00, at my door, with cash. This seemed like a good way to aid the charity, provide incentive and experience for the sales people and give me the paper that I often read. I did NOT want a year subscription, as I am often away and papers get wet and wind up in the recycle bin. The papers continued to come after the temporary time. Most of them ended up in the recycle bin due to weather and the fact I was out of town. I DID NOT WANT NOR WAS I INFORMED THAT MY $20.00 would continue delivery of the paper that I had not paid for .

I have called and been told that I was to read the “fine print.” Sounds like a scam by the Chicago Tribune “pretending” to help charities and instead TRICKING their customers. I am sending the money for the papers that I DID NOT WANT, DID NOT PURCHASE, AND DID NOT READ to keep my credit clear. I will not buy the Chicago Tribune and will let others know, not to…especially if they think it is for a “good cause, ” or puts people to work! It is a scam and I am sure I can gain the same news by other resources.

Same thing here. I called and they "mysteriously" have no record of it. I've been getting dept calls twice a day for freaking year, and I won't pay because they are ripoffs. I've gotten nothing but lies from them on the phone. I wrote them, emailed and phoned many times each time being told it would be fixed. I hope they go out of business.

Good morning all. My name is Autumn Smith and I am a Social Media Specialist at the Tribune. I will be able to help with any questions regarding the Chicago Tribune. Feel free to email me at AskClientServices@Tribune.com, with your name and question/comment regarding the paper, and I will respond ASAP with a resolution.

Well, now the Sun Times is playing the fun game since we'll have to subscribe to TV Guide to get the listings. In this horrible economy I don't think these tactics employed by the Trib and the Times will gain them any friends, and some of us may just have to get our listings online or do without. People out of work aren't going to be adding any unnecessary expenses to their household account.

What a stupid thing to do. I would read the advertisements and look through the TV listings on Sunday morning. Now I as am switching to the sun times who I am sure has advertisements and a TV Guide. With a declining news paper readership you would think that a News Paper would not be this stupid.

I've been buying the Sunday Tribune for years. When they switched the TV guide to Saturday's paper with that BS excuse, I figured I'd have to give in and get both papers. Since they started 3 weekends ago, I have not even been able to find a Saturday Trib to buy! So guess what...I am now buying the Sunday Sun Times. So long Tribune.

I agree with Ted. I also refuse to buy an additional Saturday paper just to get the TV Guide insert.

In fact, I have already Cancelled my 20 year subscription to the Sunday paper because of this "ditry trick" they're playing. But when I called to cancel, the lady on the phone at the Trib gave me all this hype about what a "great deal" she'd give me if I paid extra to take both the Saturday AND Sunday paper.

So nice try Chicago Tribune, we don't want two papers. Or better put...

What Part of NO Don't You Understand !

For past week does not load morning OR afternoon editions. Just winds and winds
until "Timed Out" appears. I can't be the only one! Not happy, did not load three times using this address. What is wrong, no problem with anything else on my computer!

My comment was blocked by your subscription advertisement.I have never before encountered a newspaper with this bad an attitude.

3/12/17 Papers I purchased from Menards in Bolingbrook, IL didn't have the IAMS B1G1 free coupons. I am a couponer and I buy multiple papers each week. I have 6 and none have the coupons! Very frustrated.

Nicole Stinson
[protected]

not receiving my paper everyday. i called twice and still no paper last thursday... why?

pissed off with your distributor.

paul

ps--- please advise, as i am ready to cancel my subscription.

Good morning all. My name is Autumn Smith and I work in the Client Services dept at the Tribune. I will be able to help with all subscriber accounts and delivery of the Chicago Tribune.

Feel free to email me at ausmith@tribune.com. Or, you may call the Client Services dept at [protected]. Anyone who answers the phone will be able to help you.

You may also contact Client Services on Facebook at http://on.fb.me/fSlv2H. Please write any questions or concerns there, and I will respond ASAP with a resolution.

If you want terrible service subsribe to the Chicago Tribune. Somedays we don't get paper other days it is wet and we can't read it, CALL CUSTOMER SERVICE (I beleive worst in state) and they do nothing to solve problem but they do charge your credit card on time monthly. It is no wonder they are in bankruptcy and the courts should dissolve then maybe the customer service people will understand all the complaints.

This is the second Wed. that we did not get our newspaper. I've had this service for over 6 years and this has not happened before. I don't know why they can't bring the paper here after I called them and complained. The paper is more important that the money to me. I'm retired and have a hard time getting around. To do shopping is a burden as it is. They made the mistake, why can't they bring me a paper?

MY husband had been wanting to order the Trib for some time, we came across an offer they had in the Jewel/Osco--$13. for 13 weeks--3 wks later I get a courtesy call asking if I'm happy with the service---IT NEVER STARTED---I check my bank acct and sure enough the $ had been deducted--they offered to extend the subscription for the extra days {the ones missed} and promised delivery that friday--well 2 weeks ago Friday I got the paper---and so far it's the ONLY ONE I GOT! I called to cancel, they tried their best to keep my account, but I had to insist on cancelling anyway--I am not going to run out in the rain and snow to get a paper that isn't even there. Selling the Tribune subscriptions was myvery first job, my sister worked for the Trib office for years--of the 3 people we had talked to on the phone 2 of them sounded like they were reading from a script, this is very disheartening, and not a good way to promote subscriber growth and keep customers!

The Chicago Tribune is pathetic ever since Zell took over. First they changed the Guide to Saturday - so if you were not subscribing on Saturday you had to add it to the subscription. Then they change the format of the Sunday paper - I think it stinks. Then I get the guide and it isn't even printed correctly - days are missing and I am just wasting my money because I throw the rest of the paper away. Go back to the old format and maybe the readers will be happy again.

We subscribed for the Chicago Tribune through Subscriber Advantage, which states you will get the paper everyday. And we live in Indiana. They say the paper service will start in one week. it did. Then some days it didn't come. I think our service is bad and we will swtich our subscribtion to a different subscription of the Chicago Tribune.

Once again, I have not received my Sunday edition. I've been a subscriber for over 12 years. Yes, there have been a few times where this has happened before, but I'm fed-up now.

I am trying to get the Inside Shopper sent to my home every Wednesday. I have never received it. My neighbors get it all the time. Please try to arrange to have it delivered to my home.

My name is Roberta Schwartz, address: 3462 Steeplechase Way, Grayslake, IL 60030, Phone: [protected]

Please HELP! Thank You.

I have been trying forever to get the Inside Shopper delivered to my house. The ads are very helpful for my shopping. It makes it a lot easier than going on line. Who do I contact to get this resolved?

I subscribe to Wed and Sunday home delivery but miss 50% or more of Weds deliveries. I both submit online and phone call requests for Re delivery which never happens. In January, I received only one Wednesday delivery to date, although I have submitted multiple requests for Re delivery for January 11 and 18.

Why is this issue not being addressed?

our paper used to come every morning at 6 30, which is when we want it. Now it comes at 9 or 10. It is too late for us and no matter how often I call the paper, it does not change. If it doesnt improve we will cancel

Would appreciate getting my Sunday Chicago Tribune on a regular basis We have not received a Sunday paper for two weeks straight. I call and complain I don't get a paper and request one be delivered the next day and it is. But it would be nice to receive the paper on Sunday

Did not receive Sunday paper. Can you either deliver or issue credit. Thanks, Lee Stopoulos, Rockford

Not enough time on notice of cost of renewal . should be at least 10 days . No added cost is over 20 percent .. very hard to talk over foreigners customer service ..

my sunday morning newspaper gets delivered and late only if i call to remind of no delivery and sometimes it still does not get devivered at all

Ya, the Tribune finds all kinds of ways to scam the people. Can't wait for the paper to go under.