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I subscribed to a home delivery special, but when I tried to cancel the papers continue to come. Two Letters and two emails later I was told that you can't unsub by mail and before they would cancel me by email I had to give them a specific reason. They have cancelled me but want me to pay for the weeks that they refused to cancel.
The complaint has been investigated and resolved to the customer’s satisfaction.
I spent 15 minutes trying to get a live voice for my complaint, but your robot kept repeating her canned lines and would not connect me with a live person. My complaint is that we did not receive our paper last week except for the last 2 Sundays and one week day (Tuesday) just before lunch. The robot said someone had already reported the non-delivery for today and it should be delivered by 11 o'clock (This was at 12:15PM). Even now after 1PM it hasn't arrived. No one will tell us the source of delivery, so we have no way to contact them to correct the problem. We are also not pleased with the fact that they deliver by throwing the papers out the car window, barely making it to the sidewalk, and as a retirement community we need better service. Any help you can provide would be appreciated. Fr. Tim Kremen, OSM - Our Lady of Sorrows Monastery/ Servite Fathers -
We have been a long time subscriber to the Chicago Tribune and I can’t remember a time before recently that we have had problems with home delivery. Sometimes the paper is delivered and sometimes it is not. Again today we did not receive a paper. This is happening way to often. Please do something to correct this problem
Bunte Household
30434 S Crawford Ave
Beecher, IL 60401.
tribune home delivery is a joke expect late delivery or no paper
The Chicago Tribune sends teen kids door to door to sell the newspapers and scams the customers. The kids tell them that all the money is going for a scholarship fund, when in fact IT IS NOT. They do have a very small scholarship fund, but it is a very very small amount. The kids selling these news subscriptions door to door are now driving BRAND NEW CARS, VACATIONING and PARTYING on the money that we the customers think is going for college. If you truly want the paper then go ahead and purchase it, but NEVER think that your money is going for a good cause.
Good afternoon, my name is Autumn Smith, and I am an employee in the Client Services dept at the Chicago Tribune.
Please contact me at AskClientServices@Tribune.com, with any questions regarding your Chicago Tribune subscription or delivery. I am located in Chicago, and will be able to help.
You may also visit us on Facebook: facebook.com/TribuneClientServices and Twitter: @ChiTribCS.
This is the second time in two days that I have had to contact your complaint department about my home delivery.
I live in LaPorte, Indiana and once again my newspaper has been thrown onto the driveway, into a puddle.
Can't the delivery person place the newspaper in the Tribune receptacle or at least in my mailbox?
This is the second time in two days that I have had to contact your department about my home delivery.
I live in LaPorte, Indiana and my newspaper has been thrown in the driveway, into a puddle.
Can't the delivery person place the paper in the Tribune receptacle or at least in my mailbox?
Wet paper on 1/1/12 and it was not double wrapped. The trib sucks. The drivers are all stoners and drunks who could care less about the delivery. NO tip this year for the crap driver. Was going to give $60.
Re: acct #5245618
I am a long time Chicago resident and Chicago Tribune purchaser. I usually buy my papers from vendor or box. I will no longer be buying the Tribune and will begin to purchase other daily news options.
I purchased a temporary subscription from a charitable organization for $20.00, at my door, with cash. This seemed like a good way to aid the charity, provide incentive and experience for the sales people and give me the paper that I often read. I did NOT want a year subscription, as I am often away and papers get wet and wind up in the recycle bin. The papers continued to come after the temporary time. Most of them ended up in the recycle bin due to weather and the fact I was out of town. I DID NOT WANT NOR WAS I INFORMED THAT MY $20.00 would continue delivery of the paper that I had not paid for .
I have called and been told that I was to read the “fine print.” Sounds like a scam by the Chicago Tribune “pretending” to help charities and instead TRICKING their customers. I am sending the money for the papers that I DID NOT WANT, DID NOT PURCHASE, AND DID NOT READ to keep my credit clear. I will not buy the Chicago Tribune and will let others know, not to…especially if they think it is for a “good cause, ” or puts people to work! It is a scam and I am sure I can gain the same news by other resources.
Same thing here. I called and they "mysteriously" have no record of it. I've been getting dept calls twice a day for freaking year, and I won't pay because they are ripoffs. I've gotten nothing but lies from them on the phone. I wrote them, emailed and phoned many times each time being told it would be fixed. I hope they go out of business.