Chicago Tribune reviews & complaints 121 - 77
Chicago Tribune complaints 77
Chicago Tribune - sunday chicago tribune newspaper not delivered
I have been receiving the sunday tribune for probably 20 years as of the last 3 sundays no paper called on all three sundays and paper promised to be delivered still no sunday papers.. Get a bunch of crap that they will send a paper in 1 hour. I am paid up until the third week in december and no paper.. I am horrified that the chicago tribune runs business this way... And it really would not hurt have english speaking individuals on the other end of the line... I hope they go out of business..
Chicago Tribune - did not receive
Yesterday 10/11/15 several people in our building did not get our Sunday paper. Some did and some didn't. I happened to be one who did not. Our whole wing in our condo was excluded for delivery. I called, and of course it was a automated service, was told I would get a paper within 60-90 minutes. That didn't happen. Called again, recognized that I called before and that the paper would be delivered in 60-90 minutes. And of course that didn't happen. Called back again, and was to be transferred, but no representatives were available and was told to call back today. What good would that be when I wanted my Sunday paper. There were 3 of us in my wing that did not receive their paper. I am at work so I didn't have the opportunity to call back so I am complaining about this service. Kindly credit my account for the missed paper and get a delivery person who knows what they are doing.
Chicago Tribune - delivery issue no papers
Chicago tribune delivery service is a gamble, sometime you may get it or not. Even calling for redelivery you might as well be talking to a wall. worst part is the wasted time calling and following up for redelivery. Then they offer you a refund that is less than what you have to pay at your local store. Customer service calls and ask if you want to subscribe to their on-line service I have already cut back on our subscription service to 4 days from 7 days and feel I should just drop it completely and find a more dependable paper. You also can never get someone with authority to call you back about on going issues
Chicago Tribune - scholarship subscriptions
The Chicago Tribune has high school kids out asking for subscriptions or twenty dollars for their college fund. Be careful if you donate. Even if you waive the subscription to just make a donation, the Trib ends up sending you the paper and they will charge you $40 if you don't cancel on time. I travel so much I never even knew I was receiving the paper until I got a last notice that I owed them $40 otherwise they were taking me to collections.I guess they have to keep the paper afloat some way, right?
Chicago Tribune - have not recieved sales circulars in 2 months
I have not received weekly sales circulars since August, 2012 and even then it was not on a weekly basis. I see empty house across from me have been getting them and only some of my neighbors have been getting theirs. Is there any reason why this keeps occuring?
Chicago Tribune - no delivery
I have had a subscription to the Tribune for almost 20 years. About 3 months ago I started to get late delivery the more i complained the worse the delivery got. I am now at the point that they have not had a paper delived in over 60 days. I filed a complaint with the BBB and the tribune ignored it. It is not surprising that they are in bankruptcy with this kind of service.
Chicago Tribune - subscription scholarships
Twice in the last month, two teenagers came to my door claiming that if they signed up 20 people for Chicago Tribune subscriptions, they could get a scholarship to college. They come with credentials but something about it does not seem right. Both times they came in the evening around 8 pm, and when I refused to buy their subscriptions, both asked, "don't you want to help me got to college?" I've done some web searching but I can't seem to find an answer as to whether or not this is a program that the Tribune participates in. If the kids are legit, then the tribune needs to figure out a better way to sell their subscriptions than preying on people by using teenagers as salespersons.
Chicago Tribune - can't do anything correctly
Back in April 2011, I signed up via web for Sunday only paper. I called first to ask if I would get all the inserts which include the coupons and was told yes. A week later paper comes with no coupons. I call 1-800-Tribune. Of course they are in the Philippines or India and cannot speak so that I understand them. They overly enunciate! I was told I would have a replacement paper with in an hour. It never came. This has happened almost weekly. I have asked repeatedly to speak to a supervisor in Chicago. Last week was the last straw for me. No coupons and I called like I always do. I also emailed which I do sometimes after the overseas person gets me even more angry. I was told that since I don't live in Chicago but an hour south that I may not get coupons. I said nonsense because I was told I would get them. I went back and forth and told them either get it fixed or cancel my paper and refund my money. They told me the would be able to credit me but not refund as they don't issue refunds. I again said I want someone in Chicago to call me or I was going to drive into the city and find someone. Four days later I finally get a call and I recognize that Chicago accent :) He tells me all will be well. I will get coupons and the paper will be left in the paper box rather than the mud. I am happy. This morning, I get up and open the door and no paper on the ground. I check the paper box and no paper. I call and no account listed for me. I repeatedly press [protected] and finally get to an operator overseas. She informs me that I canceled my paper. I told her I did not. She insists I did. I can feel my blood boiling again. When I got off the phone with this woman I had a throbbing in my neck. Will I have a heart attack and die over the Tribune's lousy service and horrific customer service? Probably. My paper supposedly starts again next Sunday. I'm not willing to drive 20 miles to seek a paper box and buy a paper that may or may not have coupons.
Chicago Tribune - deborah winfield
To: Chicago Tribune
I am not trying to be an angry person, but I am tired of your workers delivering the local values and the hoy to my house. I asked them not to deliver it but they continue to do so. I am very irritated by this and I feel I should not have to deal with this. I read on the paper (if I want to cancell the delivery) well, I did not subscribe for the paper, so! I should not have to go through all of this. If I have to I will sue your company for forcing your advertisement on me and littering my property with your junk mail. They(workers) are throwing your papers over my fence. I have been dealing with this for five or more years. When I first moved here there was no delivery of this paper. So, please STOP! the delivery.
Ms. Deborah Winfield
July 09, 2011
Chicago Tribune - sunday delivery of the paper
after bfailing to receive delivery of the sundays paper I was informed by Marien customer service rep. that a bredelivery would be made within 1 hour. this at 9am. after where was no
2nd delivery. I called back and no one asnwers the phone offices are closed.
call back 5/20/11 to express my concern about the up coming delivery, was told that it be taken care and that the carrier would ring my door bell at the time of delivery. Ask for the name of the carrier and was told she didn't have that information. mY QUESTION THEN WAS HOW CAN YOU REQUEST A REDELIVERY WHEN YOU DON 'T KNOW WHO THE CARRIER IS., REQUESTED TO SPEAK NWITH A SUPERVISOR AND TOLD THE THING BY
SUPPOSE SUPERVISOR. AND THEY WONDER WHY THEY ARE GOING BROKE. IT ALL STARTS WITH THE CUSTOMER SERVICE. NO SERVICE NO CUSTOMERS.
I have contacted both the telephone number and website that appears in the Chicago Tribune Local values flyer numerous times requesting to have my address removed from their distribution lists. They...Read full review
Chicago Tribune - tv guide switch
The Chicago Tribune has finally entered the arena of "dirty tricks" to try and increase their sales. Now they're switching the TV Guide insert to Saturday making people have to buy not only the Sunday issue but the Saturday one as well with some kind of ridiculous excuse that a blind man can see through.
I for one am not going to buy the Saturday issue but am cancelling my Sunday subscription as well.
Chicago Tribune - collected money twice!
One evening I had 2 teenagers with credentials come to my house asking for donations of $15 towards "The Good Shepard Nursing Home" for those needy people to be there and can't afford there stay. Chicago Tribune had some kind of assistance of a kind of match in donations and as a thank you (supposedly) the donator would receive a 3 month subscription. Then for my surprise a few months later I get a collection bill for $16. Here it is a brutal SCAM (the stronger ones against the little ones). Be aware! Don't allow to happen to you. I've learned my lesson the hard way when I was just ready to help the needy.
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