Chess Telecomnot honouring the never beaten on price guarantee!

P
This review was posted by
a verified customer
Verified customer

I have been with chess for more than 4 years and they have been fine until i tried to move away to a cheaper contract...
I moved my business and it took them 3 months to actually get my line moved and when they finally got it connected, there was no broadband!!
the best they could come up with was to get a fibre package from them for over £50 a month to which i said no!
So i went to Vodafone who beat there price for both the ADSL and the Fibre package, so i rang chess this is what i had found and i wanted to go with it, to which the sales guy told me to go for it as he couldnt beat that price and again told me i wouldnt be charged because of the "never beaten on price"... So i took out the Vodafone fibre pacakge...
So basically They could not match or beat the price AND 3 members of there own sales staff all said i would not be charged as i have found a better deal, BUT they have sent me a bill for over £200 Excuse me??? never beaten on price??? RUBBISH!
THEY ARE LIARS AND THIEVES AND I AM SEEKING COMPENSATION FOR LOSS OF BUSINESS

Post your comment

    By clicking Submit you are agreeing to the Complaints Board’s Terms and Conditions

    IN THE NEWS

    Unhappy consumers gather online at Complaintsboard.com and have already logged thousands of complaints.
    If you see dozens of complaints about a certain company on ComplaintsBoard, walk away.
    One of the largest consumer sites online. Posting here your concerns means good exposure for your issues.
    A consumer site aimed at exposing unethical companies and business practices.
    ComplaintsBoard is a good source for product and company gripes from especially dissatisfied people.
    You'll definitely get some directions on how customer service can best solve your problem.
    Do a little research on the seller. Visit consumer complaint websites like ComplaintsBoard.