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Chess Customer Service Contacts

+44 844 770 6000 (Customer Service)
+44 800 688 8858 (Voice & Connect, Sales)
+44 844 770 4219 (Voice & Connect, Faults Support)
+44 844 770 4225 (Voice & Connect, PBX Support)
+44 128 241 8800 (ICT, Sales)
+44 128 241 8855 (ICT, Support)
+44 128 478 8900 (CyberSecurity, Sales)
+44 128 478 8901 (CyberSecurity, Tech Support)
+44 128 478 8902 (CyberSecurity, Managed Services Support)
+44 800 019 0194 (Cancelling An Existing Contract)
+44 844 770 6060 (Direct Debit Team)
+44 800 288 8966 (Loyalty Team)
Bridgford House, Heyes Lane
Alderley Edge, England, Cheshire
United Kingdom - SK97JP
Mon8:00 AM - 6:00 PM
Tue8:00 AM - 6:00 PM
Wed8:00 AM - 6:00 PM
Thu8:00 AM - 6:00 PM
Fri8:00 AM - 6:00 PM
SatClosed
SunClosed
Partner Office 
1 Elstree Gate Elstree Way, Borehamwood, Hertfordshire, WD6 1JD, England

CyberSecurity
Manor Park, Bury St Edmunds, Suffolk, IP31 2QR, England

ICT, Alderley
Bridgford House Heyes Lane, Alderley Edge, Cheshire, SK9 7JP, England

ICT, Burnley
Crown House Network 65 Business Park, Bridgewater, Burnley, BB11 5TE, England

Digital, Glasgow
17 Glasgow Road, Paisley, PA1 3QS, Scotland

Digital, Edinburgh
52 Morrison Street, Edinburgh, EH3 8EE, Scotland

ComplaintsBoard.com is not affiliated, associated, authorized, endorsed by, or in any way officially connected with Chess Customer Service. Initial Chess complaints should be directed to their team directly. You can find contact details for Chess above.

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Use this comments board to leave complaints and reviews about Chess. Discuss the issues you have had with Chess and work with their customer service team to find a resolution.

Complaints & Reviews

Chess Telecom — disconection fraud

I have been using this company for several years to make cheap international calls and have paid them by...

The complaint has been investigated and
resolved to the customer's satisfaction
Resolved
Chess Telecom LTD — bought my service from geezer

Beware Beware Chess Telecom will rip you off I had a 30 day rolling contract with a company called Geezer...

The complaint has been investigated and
resolved to the customer's satisfaction
Resolved
Chess Telecom — get out clause

We run a small business and used a company which became part of chess telecom. After a few years (Longer than...

The complaint has been investigated and
resolved to the customer's satisfaction
Resolved
Chess PLC Telecomsoutrageous experience

Be warned a lot of small business sign up with this company on a 12 month contract when that contract ends u have to give them 30 days written notice that u r going to leave them if not then there is a clause in the contract that u have to pay for a further 6 months line rental which amounts to 203.00 even if u do not have a contract with them anymore. They threaten court action and harass u constantly. This is outragous as many small business have to shop around for best rates to survive £203 just to leave them is excessive.

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    • Si
      Simon Apr 26, 2009

      Be warned a lot of small business sign up with this company on a 12 month contract when that contract ends u have to give them 30 days written notice that u r going to leave them if not then there is a clause in the contract that u have to pay for a further 6 months line rental which amounts to 203.00 even if u do not have a contract with them anymore. They threaten court action and harass u constantly. This is outrageous as many small business have to shop around for best rates to survive £203 just to leave them is excessive.

      0 Votes
    • St
      Stamford Foster Nov 02, 2009

      We as small business decided to leave them not knowing about the 30 day clause. And I have just received a letter from their legal department. Demanding £1442.62... Even though I had been a customer since 2002. They informed me it was a five year contract...Can anybody help

      1 Votes
    • No
      Not happy at all. Feb 27, 2013

      This is the worst compoany I have ever dealt with. They email bills on the 14th of the month and if payment isnt recieved by 21st of the same month they hit you with a £15.00 late payment charge. Bearing in mind they clain that a cheque takes 5 days to clear. Outrageous. The attitude is pay by direct debit (I dont trust them enough to do this) or tough. Check the bills: "Our promise to you Great Service, Great products, Great people" Hmmmm

      0 Votes

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