Chess Telecombroadband mess.

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a verified customer
Verified customer
Review updated:

Chess ICT acquired our account from Tru Telecom which didn't seem a problem at the time. We received a phone call from the sales dept. offering us a calls and fibre braodband package. This seemed ok and we went ahead with the order. Our Fibre connection has still not been done, we are 9 weeks on from date of order and 6 weeks from our connection date!! But have been charged for this. We drew this to the attention of the company and some of the amount has been refunded but have continued to wrongly charge us. We will have to sort this out at great cost to ourselves. Everytime we phone to follow up on our complaint we are charged for the calls. so far £19.28 (inc VAT) and have to go through the same long winded process of selecting which dept. we wish to talk to. The whole thing has been a complete mess causing frustration and stress to ourselves. Not easy trying to run a business with ridiculously slow broadband, lucky if we even get 2mbps. Att the moment there still doesn't seem to be any light at the end of the tunnel. We are in the process of going through the Chess complaints procedure and if not resolved soon we will be taking our complaint to the CISAS (Communications and Internet Services Adjudication Scheme)


  • Ba
    bailey mill Mar 26, 2019
    This comment was posted by
    a verified customer
    Verified customer

    We have had problems with Chess from the beginning first with billing now with the internet. We are trying to run a business but find it impossible as we lose connection if the phone rings or if someone else uses a different device

    If anyone can help me get out of my contract (that I have never signed) please ring [protected] or email [email protected]

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