The complaint has been investigated and
resolved to the customer's satisfactionResolved Chess Telecom — get out clause
resolved to the customer's satisfaction
We run a small business and used a company which became part of chess telecom. After a few years (Longer than the original 3 year verbal agreement) we changed to another company. We signed no contract with either chess telecom or their predecessors. An invoice arrived for £150 + vat from chess, quoting breach of contract. We disputed this and requested details of the contract and were told that it was unavailable as it was from a company which no longer existed. We refused to pay and a county court summons arrived. Shortly before the court date chess contacted us and suggested we pay half the amount, we refused. They contacted us again and asked what amount we would pay to avoid court. We refused to pay anything and they dropped the issue and paid their court costs of £45. Using direct debit we had always promptly paid them everything due. As chess telecom is not the only company of its kind controlled by the same people we will always be wary in future.