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1.1 674 Reviews

Checkers & Rally's Complaints Summary

18 Resolved
656 Unresolved
Our verdict: If considering services from Checkers & Rally's with a critical resolution rate, extra caution is advised. Examine detailed customer feedback to understand the severity and nature of unresolved issues. Be prepared for the possibility of unsatisfactory responses and have contingency plans, including seeking assistance from consumer advocacy groups if necessary.
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Checkers & Rally's reviews & complaints 674

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K
11:09 pm EDT

Checkers & Rally's employee rubbing a bun on the floor then serving it to customer

Are you aware of the video of the Checkers employee rubbing a bun on the floor then making the sandwich for a customer. The video doesnt show the sandwich being served but even the making of the video and making of the sandwich is a disgrace in these day of people licking icecream and spitting in the drink and putting the items back for sale. I beleive all resturants and food service buisnesses should maintain video cameras and the actions of employee should be charged and banned from ever working with food again if not jailed

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T
7:02 pm EDT

Checkers & Rally's drive thru customer service!!!

I went through drive through around 6:30 pm with my children and had terrible experience! Employee clearly did not correctly ring up my food and as i was explaining to her what i asked for she proceeded to yell out the window very nasty like that "that is not what i said" while rolling her eyes! NASTY, UNPROFESSIONAL, CHILDISH, and i will not EVER return.Saddest part is i believe she is Management so you guys should be proud to have her represent your establishment.

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L
12:32 am EDT

Checkers & Rally's a night manager (african american rude woman)

Ordered at the drive-thru - the manager was very rude and kept asking we're we done yet, every time we ordered a item. Once we completed our order at the speaker she rudely said "y'all order the same thing every night—we're regulars, " I asked her was that a problem?! because of the way she stated it. She ignored me & told me to pull around. The lady was aggressively rude for no reason at all. We were just coming to grab a late night snack as usual. Then once at the window she opened it & the 1st thing she did was rudely stare at my wife with a blink for several seconds, as if she wanted to fight & say "is there a problem" my wife asked her what was her problem she then pursued a argument. I asked her to get her manager she said she was the manager so I asked her for the customer service phone she then rudely walk away & got a print of our preordered receipt & gave us the store phone number only. She then said nothing is going to happen because they need her! (Whatever that means) This woman is ridiculously rude I wonder how many employees & guest she ran off. I will never bring my family there again to a disgruntled staff work with absolutely no customer service skills & No RESPECT our child was in the car while she rudely yelled at my wife!

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T
11:18 pm EDT

Checkers & Rally's customer service

Well first things first the line is almost always long but when I finally got to order I ordered first they did not repeat my order to me or give me the total. Get to the window and they did NOT put one of the items on my order so when I asked for it to be put one my order the manager who has a pretty nasty attitude states " ma'am you can't add anything to your order you food is already made!" My response Oh Wow! The cashier did not apologize for her error instead made it seem like it was mine! I think I wont be back. They're customer service is HORRIBLE! they seem to always have nasty attitudes there my youngest son loves the food but sorry you wont get my patronage any longer. 😡

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M
4:20 pm EDT

Checkers & Rally's product and service.

I ordered a medium fresh fries and 2 apple pies . I got barely any fries and the were cold so I took them back I was told by the manger that she couldn't give a refund. She told me that her DM told her to not give a refund to any of the customers. I'll never ever go there again it was my very first time there. I can be contaced at [protected]@gmail.com

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T
1:49 am EDT

Checkers & Rally's customer service food

I went to this location tonight and the short lady with the pretty eyes her and the fat light skin girl were inside blasting music my food was made with no gloves on they are rude very unprofessional and this location is ghetto very bad business they hire anybody I ended up getting a refund and the purple haired lady told me [censored] me dont come back and the fat Girl looks as if she is high on drugs needs new employees!

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R
9:59 pm EDT

Checkers & Rally's products and service

Because so many Checkers have been shut down or exist far from our home finding one has always been a treat.
This particular location has been a favorite especially when the previous manger ran this location last year when I found this restaurant. Food was hot, good, accurate, well stock, FAST & friendly. If they made a mistake or made you wait to long(which rarely happen) they where accommodating. Place was clean and organized. Now it is slow, food isn't hot, the taste isn't fresh or good like it was in the past. They don't have what you want or the proper utensils for items you order. Service has become poor and disorganized. I bring my friends and work mates to this location. Checkers has always been a favorite fast-food for me I would travel up to an hour or into a different state to get my burger, fry & medium banana shake in any state I've lived!
Today 8/7/2019 I bought two $3.50 deals 2 sandwiches, fry and drink, and extra checkers burger, banana shake, strawberry ice cream & 2 apple pies. I was told total came to 13.67(never received a receipt for that) added the pies after paying...
They reimburse me for the shake because they didn't have it all of a sudden, burgers were cold and ice cream to soft to sit on a cone which was fine in a cup but you have no spoons so you give me a fork? You hand me the deals but I had to keep reminding her that this is an incomplete order. I waited for my shake then told didn't have so money back, my extra burger & ice cream waited for and had to remind I never received.

Came a few days ago with my husband and waited forever for my larger Texas toast bacon sandwiches on garlic bread, at least the guy accomplished us with a fry! It was cold but it was considered. But burgers we're still nasty although warm.
It's a turn off especially when you live 30mins away and have to hit traffic after with this out come.

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M
6:30 pm EDT

Checkers & Rally's asked for no pickles

I asked for NO pickles on my sandwich, as I'm allergic to them.
The staff had the audacity to put not just one pickle, SEVEN pickles on my sandwich. In result I've already driven home.. the sandwich was so soggy from the pickle juices.
I wasted my money on food I couldn't even eat! Let alone the coke was out .. they gave me watered down coke!
Everytime I go to this location, I never see a manger.. the workers are free to do as they please, where what they want. Hair long not in a hair net ( definitely contacting the health board about this as well) the fry cook was playing with her hair as she's pulling up the fries. Thankfully I had no hair in my food otherwise the better business & health inspectors would have been on scene . They where Sandals to work .. & close whenever they feel like it (our systems down can't take any orders, this happens more then 2 times in a week)

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B
6:08 pm EDT

Checkers & Rally's food

When I pulled up cherice g was out side smoking weed she advised me it would be a 10 minute wait I then waited and ordered my food I ordered the new mega cheddar burgers I received my order and she said next time just leave we are busy and are not supposed to be taking orders my food was cold and smelled of marijuana I asked for a refund and she stated I don't know how come back later I then asked to speak to a manager and she implied she is the manager very rude unprofessional worst customer service ever she needs to be demoted ASAP

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S
4:43 am EDT
Verified customer This complaint was posted by a verified customer. Learn more

Checkers & Rally's food

Hello, I ate at your restaurant on 8/1/2019 at approximately 5:30 pm and became sick within a few hours. I had two checkers burgers. It started with heartburn, Which has now turned into diarrhea and vomiting. Please look into this further as I don't want other patrons to get sick.

Thank You,

Christopher Lee
5000 3rd Ave N
Saint Petersburg, FL 33710
[protected]

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S
6:43 pm EDT
Verified customer This complaint was posted by a verified customer. Learn more

Checkers & Rally's poor customer service

My Aunt and mother, who are senior citizens and my nephew who is physically disabled went to order food and upon going to this establishment were not able to and had to leave and go get a pizza because the employees in the store were fighting and arguing amongst themselves to the point of being ready to actually fight in front of customers.Ridiculous

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N
11:16 pm EDT

Checkers & Rally's service! both females talking the order

Well first we pulled up to checkers to place our order but needed a second. So she said okay order when your ready. (Heavy set white girl ) So we start to order and don't get a reply but we are looking at her thru the window. So she finally replies and says wait. So now we are irritated because we feel like we are purposely being ignored. Then a black female comes out, (tall) and doesn't answer our questions about the menu at all. Just simply says, "that's it?" So we go " I'm sorry did you hear our question ?" She screams "YES! Is that it ? " so we say yes. She then starts to say something else but the speaker was going out. So we asked her what she said and she screams again saying our total " I SAID 2.53!" We felt so disrespected we just pulled off.

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R
10:54 am EDT

Checkers & Rally's late opening

Supposed to open at 10, no one came in until 10:30. It's now almost 11 and they still aren't open. Every time we pull up they tell us 15 minutes longer. It seems like they're in the kitchen just blasting music and taking their time setting up even though the parking lot is filling up with waiting customers and even more are pulling up and just leaving.

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L
10:03 pm EDT

Checkers & Rally's manager carlos

This store opened up a week ago, the manager Carlos speaks to the staff very unprofessional almost inhuman like. My child who was scheduled to work 6 hours stayed over 45 minutes mind you she did not take a break once off the clock she want to try to retrieve her employee discount on a burger and the manager became very upset with her and told her she could not receive a discount because she is leaving not one time did he ask her to work over the schedule hours but she stayed and helped out through the rush. This would not be the first time he has done this and he threatens her with taking away her hours if she does not comply the sad part about all of this is she's not a mind reader if her shift ends at 5 o'clock and he does not ask her to stay she should feel free to wrap up what she's doing and leave I don't like the tone of voice I've witnessed him having with the workers and her self and something needs to be done about this He has shown many forms of discrimination the Hispanic children and workers get away with anything while he makes it hard for the African-Americans to make a dollar please address this issue with him to let him know this is not his business it's a franchise and he should be following the rules of the franchises

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C
10:16 pm EDT

Checkers & Rally's unethical workplace/ inappropriate employee treatment

Hello,

I am the parent of an employee of the Checkers restaurant on 98 North in Lakeland, Fl. I also have spoken to 2 other employees of this restaurant. They have all complained of an ongoing inappropriate romantic relationship between the manager and district manager, known to me by first names only, Casey and Ashley.

They have also communicated to me that Casey often arrives at work extremely intoxicated on illegal drugs. It is evident in his physical appearance and he also has told coworkers about being "high". This highness or lack there often determines his mood and respectful treatment of employees. He often yells, is demeaning and disrespectful to employees, and has been reported to management by several employees, to no avail.

The inappropriate relationship between Casey and his superior, Ashely seems to be part of the reason why no action has been taken towards Casey. The manager Shawna is also displaying inappropriate behavior, as tonight she asked my son if he had ever gotten in any physical fights because she "he's quiet and she couldn't see him being violent." My son reported being humiliated in front of other coworkers by this inappropriate behavior, and I promptly spoke with Shawna about this tonight after my son's shift was over.

I am reporting the unfair and inappropriate treatment here on this website, and will report this misconduct to as many outlets as possible until these issues are addressed.

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J
1:01 pm EDT

Checkers & Rally's employees rubbing buns on ground, making burgers

Did you see your employees on Facebook, rubbing a bun on the ground and making a burger with it. It went viral. People can get fatally ill over that. I will never eat there again, and everyone is reposting it. Frickin nasty. Something needs to be done about it. She needs to be charged with attempted murder in my opinion. I'm so disappointed in people like that, especially when others film it. They are just as bad.

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P
6:45 pm EDT

Checkers & Rally's employee wiping floor with hamburger bun.

Searching on FB and came across a video of a Rally's/Checkers employee wiping the floor with a hamburger bun before preparing a sandwich. This is absolutely disgusting. She should be fired immediately. The video link is attached. I do not know the location, but I am sure you can find out.

https://www.facebook.com/ayeola.tuere/videos/1344018612427403/

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J
11:27 am EDT
Verified customer This complaint was posted by a verified customer. Learn more

Checkers & Rally's food safety

There is a video on Facebook showing one of your employees dropping a bun on fhe floor and rubbing it around and then putting mayo on it and fixing it up to serve to a customer. This is not acceptable. Here is the link to the video posted on Facebook https://www.facebook.com/1333691739/posts/10215320808276814/?sfnsn=mo

Please review this because this should not be happening ever

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N
12:27 am EDT

Checkers & Rally's Manager herself

I went to Rally's went through the drive-thru ordered two burgers two fries there was a sign that say value fries was a dollar got to the window spoke with the cashier who told me they were 1.59 I told her about the sign she said she would get management and that manager will come and speak with me the manager was Not only was she being ugly toward me but before she got to me I can hear her from around the corner being ugly loud and cursing about this issue I told her about the sign for the fries she told me the sign was wrong and she can't just give me Fry's I did not want her to give me any fries but I did expect to pay the cost of what the advertisement showed value fry for $1 and she says that the sign is wrong and she just can't give me fries but she was very ugly and cursing and very loud I did drive around take a picture of the sign I asked the cashier what her name was the manager and she told me that the manager name was Danielle I will not be buying anything from Rally's on 190 again if she is still manager there that is no way to treat a customer Point Blank please view your camera for Sunday 7-7-19 around 2:45-3ish or a little later thank you

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Y
You can’t win
Saint Louis, US
Jul 09, 2019 12:52 am EDT

Manger for some reason feel they can abuse their authority. And there leadership

B
B
Basaiah Swamy
, US
Jul 09, 2019 12:44 am EDT

MetroPCS Payment Online & Offline | MetroPCS Bill Pay Terms & Conditions I found this blog very informative and interesting. Will look forward to more such posts MetroPCS Bill Pay | How To Pay MetroPCS Bill Online & Offline

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M
4:31 pm EDT

Checkers & Rally's service

An employee by the name of Frank at store 9104 on Broadway in Gary, IN was smoking/vaping in the drive thru window while taking our order. He started choking while he was taking our order & blew the smoke out the window as we were pulling forward. There aren't that many Rally's around anymore & seeing that lets me know why. No standards for the food industry or customers.

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Phone number

+1 (800) 800-8072

Website

www.checkers.com

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