The complaint has been investigated and
resolved to the customer's satisfaction
Changi Airportrude immigration officer

I would like to share an unpleasement experience with an immigration officer in Singapore Changi Airport. I arrived from Haikou, China in the Budget Terminal at around 1.30 pm on 19 February 2012. The immigration officer named Mohamad Samad( fourth counter from right) was very slow in processing the clearence at the immgration checkpoint if compard to the other officers. He reprimanded me for causing him extra work when there is a very minor mistake in my embarkation card. He was very rude and talked in a harsh manner. My other relatives who have had same mistake with me where not treated rudely by other officers.I m very dissapointed and unhappy with the service provided by this officer. This is worst treatment i received in any immigration checkpoint thorughout the world.


  • Re Feb 20, 2012

    I have forwarded the story to Hope you will get the recourse you needed. Here it is:

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  • An
    andrew lim Feb 21, 2012


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  • Se
    seyedesmaeil vazirmokhtar Apr 10, 2013

    hello general manager immigration changi airport singapore.i am iranian person tourirst now i am very very upset of two staff your immigration because i arrived to singapore for first time by flight ek 385 emirates of dubai 2/30 pm 31 march in singapore then your staff immigration chek my visa and my passport ask me where you want stay i said hotel after her call somebody came take me my passport and told me open hand bag i opend my bag he saw everythings in my bag i didnt had nothinghs not allowd i had ducument privat some copy passport my mother and my some friend then he ask me what is this i told him this is my privet ducument i forgot put in my home or this is have problem anyway dident answer me then take chek my finger take my photo loung time i was there untill 9/30 pm i was very very tird then somebody came take me pick up to flight emirates retern to dubai i didnt understand why no bodey answer me why this was very very bad for my personality this is very bad for people hospitality for singapore i want open case in court un of immigration singapore airport changi becuase i lose so much money and kick my herat and my nationality now i am very very sad of your hospitality.thank you for give me good answer i am very very seriuos i took lowyer for helpping my case i know you have problem my nationality.god bells. this is my emil addres . [protected]

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