Changi Airport Group
Reviews and Complaints

Tip: Don't buy high value goods there. I shopped a snakeskin bag at MCM, but the woman told me it was calfskin.
When I tried to get a resolution, they tried to make me say it was my fault, and refused to admit their staff's error, saying that because the woman had left, there was NO WAY TO VERIFY MY CLAIMS. They ignored me when I suggested they get their security tapes out.
Now I am left with a defect good. NICE ONE CHANGI AIRPORT.

This is to complaint about a custom officer name jennis lim at changi airport terminal 2.
My wife(thai) and 9 months old baby arrive from.bali on 25th. This jennis claims my wife has a bad record of leaving and entering singapore too often assuming that we were trying to exit within the 30 days permit given to tourist.for the past 4 years we had no problem with this issue until we met her.so we explain to her that we are on the way to get her long term visit pass. She still claims that we trying to take a short cut of exit and enter again.if so we could had done that by going to jb!
She then ask my wife to go the interview room. I ask her nicely despite being furious if she can bring the baby along as he is still under breastfeeding from the mother and she said it will only be a few minutes.it was not the case! My son started crying for the next 15-20mins and she didn't bother even after asking her nicely again if she could do something about it by letting my wife take her and she didn't! Most heartless person i met in my life! Jennis Lim from terminal 2. Makes me shy to know you are Singaporean.

Ernest koh

Is electronic boarding pass frowned upon in one of the world best airports? I just flew 19hr flight from US with an 8 hr layover in Changi. I used mobile check in as it had been a normal affair for me especially when dealing with MAS flights. When I presented my e boarding pass to security officer, they demanded for a receipt as proof. Who carries purchase receipts? I gave them my itinerary instead but they were clearly not amused by my "improvisation". What could have been a simple check turnt into full scale terrorist check where they ran tests on every of my belonging, manual check me to the point of groping when the machine didn't even blipped a sound. I was only let off when they were fully satisfied that I had absolutely no dirt for them to mess further. I remember one of the officer as Muhd Akmal, working in gate F40 terminal 2 on 30th June 2013, 7am. I didn't manage to get the lead officer details but all info were captured in an internal security form which I cannot have remarks or knowledge of the content.

Wow i see that i am not alone on this!
Last May, i was at Changi Airport to head to Seoul for a holiday.
I was in a tank top and a blouse but the indian lady at the customs told me to remove my blouse.
My mum kindly explained that i was uncomfortable revealing just my tank top and so she let me pass.
The alarm went off and of course i allowed myself to be frisked by this really rude and violent younger indian woman.
She went beyond using the wand on me, she man handled me, even found my tampon in my pocket and demanded that i showed it to her.
Which i did of course, when i thought she was done, i walked off and she pulled me back and searched my back.

I flied a complain first via Singapore customs then to Changi Airport but ALL they said was oh she was just following the rules.
Yes i get it, the rules. But this was clearly personal.
I felt there wasnt a need for her to physically pull me back or to frisk me so violently!
I am a traveler with my parents for crying out loud not a criminal.

And the WORST THING is Changi Airport's reply.
Instead of disciplining their staff, they give excuses.
I was really disappointed as i thought our airport is first class.

I was sent by GST refund staff to get my refund inside the terminal 1.
After I got an excellent customer service from the guy, I was very disappointed
With one particular global blue staff's attitude. I was waiting in queue and thought
She was finished doing what she was doing and went up to her and greeted her nicely.
She didn't even look up to me, and said very rudely that "I'm not ready. I'll tell when I am ready". I was shocked because this comes from an old lady. She was very rude that I just went back queueing again and went to the other lady. This Happened on 27th July 2012 at 8pm Singapore time. I regretted that I didn't get her name. But she was only working with one lady and the rude one is old.

I would like to share an unpleasement experience with an immigration officer in Singapore Changi Airport. I arrived from Haikou, China in the Budget Terminal at around 1.30 pm on 19 February 2012. The immigration officer named Mohamad Samad( fourth counter from right) was very slow in processing the clearence at the immgration checkpoint if compard to the other officers. He reprimanded me for causing him extra work when there is a very minor mistake in my embarkation card. He was very rude and talked in a harsh manner. My other relatives who have had same mistake with me where not treated rudely by other officers.I m very dissapointed and unhappy with the service provided by this officer. This is worst treatment i received in any immigration checkpoint thorughout the world.

I would like to lodge a complaint regarding the Singapore Changi Airport Custom officers at Terminal 3 called Nur Filiza, a malay lady.
I am a frequent traveler, having to travel to many different airports and go through numerous custom officers. I am truly disgusted by This custom officer as i found her extremely rude and racist.
We ( with my Malay colleague) were going though the custom channel and was asked to scan our bags. There were 3 Malay officers . The Man asked my colleague to go and asked me to open my bag. I am most willing to cooperate with them as it's for the safety of the country. However to my dismay . this Lady (NUR) was either illiterate or just simply RUDE to the core! I asked her what are they looking for as she was rampaging through my stuff, open pouches and left widely open and left it all over the place. And she even attempt to open my box of chocolates! Asking stupid questions like, " Is this chocolates?" There are English wordings of Chocolate on the box! After failed attempts to find something to tax me, she just walk away! Just walk away without a word! I am not a criminal, why should i be treated like one? She left all my belongings opened and lying everywhere on the table.
She has no respect, no manners! How can a respectable country like Singapore have a staff like her? This is my worst experience with customs in the whole world!

I regularly visit Singapore every year to shop and spend time with my family. I loved how warm the Singaporeans are and of course, I also loved the efficiency and beauty of Changi Airport.

I was on my way back to Manila with my family yesterday, 8 November 2011 when we decided to drop by Nuance-Watson store in Terminal 2 to pick up some items to bring home to the Philippines. My family decided to buy 1 Bath & Body Works White Citrus Lotion and a fragrance mist of the same brand since we figured we don’t have to go to North America to purchase these Bath & Body Works products.

We went to the shop assistant to give what we wanted to buy and she went ahead to bring the items to the cashier. As we were approaching the Cashier, we noticed that the shop assistant and the cashier were whispering and laughing and looking at us. It was rude and uncalled for. We felt that they were making fun of us.

Since we were in a hurry, we did not bother to inspect what be bought (since our boarding time is 11:20am and we purchased the lotion and the fragrance mist at 11:13:29am as indicated in our receipt). On our way out of the shop, we decided to place the items that we bought in another plastic bag and hurried to our boarding gate to undergo the final security checks.

Upon arrival in Manila, we discovered that the Bath & Body Works lotion that we bought was stamped with “tester not for resale.” I don’t remember buying a tester (as a customer, why would I buy a tester in the first place?!)! I felt I have been cheated by the staffs who were laughing at us. I don’t want to accuse or assume that she switched the lotion I gave to her with a tester before I paid for the said item. However, as part of customer service, she could have told us that it was a tester and could have brought us a new stock. Second, laughing, whispering while leering to a complete stranger will always be considered rude to any culture and to any person, hence I hope that Changi Airport officials should address to this and bring this concern to their sales staff.

I still have the receipt, and the plastic bag of the items we bought from Nuance Watson at Terminal 2. On the receipt the “Sales Man Code” is DORIS LIN (which I assume is the sales assistant?), date was 8 November 2011 and time was 11:13:29.

I was traveling to bangkok on 26 august 2011, and as usual, I always buy two bottles of wine from the duty free.
After my selection, at around 1:30pm, when I was at the counter to pay, I had the worse encounter with an airport staff. This staff, by the name of yeo lee lee, employee id 3202, did not even bother to serve me when I was the only customer. She continued counting her money and chatting with another one of her colleague. Finally, another staff, standing next to lee lee, attended to me. Even while paying, she just put her hand out to ask for payment. I even asked her for a pen to complete the lucky draw, she just unwillingly 'pushed' the pen to me. I was still trying to keep my cool and returned her the pen and said "thank you", just to see her shove the pen aside and not even a glance or a smile this whole time.
Where has the customer service gone? To think that changi airport is one of the best, the customer service is left undesired. Unless she cannot speak a word of english, but this does not explain for her "pulling a long face". Next time, I will make sure to tell the staff off on this attitude which, I trust, is definitely not a value that changi airport upholds.

I am very disappointed with the so call "Excellent Service of Changi Airport". Today, I was going to take the Flight MF 852 to Xiamen to be taken off at 3:40pm. I reached the airport at 2:45pm. When I saw the information board, I found that the flight MF 852 was in status of "last call". I rushed to the counter 6 at terminal one at 2:55pm and found that there were 2 long queues before the counter with the information board "MF 852" above. I waited in the queue for around 20 minutes and suddenly board change the information from "MF 852" to another flight. When I realized that there was something wrong with the counter and asked the official, it was too late for me to check it. All the people in the queue were going to take another flight. Should the counter only serve the customer for flight MF 852, I could make the check in. Now, I not only lost the money but also the valuable time for me to meet my customer. It is really an irritating experience!

I got bad experience through change airport customer information and services. I waited for check-in since 6pm on 27-03-2011 based on information board stated the counter no 6 for air india flight AI359 to Chennai, but the check in process was going on counter no2 which caused the delay for 1 and ½ hrs because of their false notification.
There was no proper response when I notified this problem and how I and other passenger got suffered, No wonder why changi airport lost their award last year 2010.

Regards
Selvakumar
[protected]@yahoo.com

I have to transit in singapore twice a month. It's been a very very difficult time. Although the airport facilities are excellent and singapore airlines is truly one of the best in the world. The security officers at the airport are the worst I have ever encountered.

First, we are allowed to carry liquid containers of no more than 100ml. But every time, and I do mean every time, they throw away my liquid containers that are clearly less than 100ml. And this includes my skin medication for which I had a prescription for and even then it was only 100ml! They threw it out! Without consulting me! Not only that! When I told them to give it back to me, they just said that the trash can was locked! And they were extremely rude.

It is an awful awful experience. I had to fly for 15 hours without my medicine!

They always threw out my perfume (Also less than 100ml). They didn't even bother reading the labels on my bottle to check to see if it was more than 100ml. Just like that, they took my property and threw it away. I suspect that they are only seeing things that they like from my belongings and throwing it into the trash can so they can use them!

When I argued with them, they actually tried and forced me by having one of the officers hold down my wrist! If I weren't going for an important meeting, I would have stayed and filed an assault report!

They also forced you to take off your jacket to go through the metal detecting machine. Even after I complaint that I could not take it off because I only had on my underwear underneath, they still insisted until I showed them my underwear!

What kind of airport security is that? If I had the choice, I would never go through singapore airport.

I left 4 luggages on nov 25th morning after my flight from tokyo arrived at 1am.

Then the same day, I flew to jakarta and thought that everything is ok as usual.

The next day when I open my luggages, I found out that 15 items-perfumes individually wrapped, digital camera and cell phones were missing. Everything was inside the luggages that was stored on the very top at the left luggage.

I called the left baggage and they said that nobody touched the bags since I stored them in. That was their words, but nobody could comfirmed that.

I called the airport police, and they wanted me to report an epc-electronic police complaints which I did. And after 2 days hearing nothing from them, I called them up. The investigator who handle my case told me to not put my hopes on high regading the items. Which is not the news I want to hear after 2 days thinking somebody is going to help me here.

I called the airport lost and found and they could not find the items as well.

Last thing, just be careful. Because what you see is not what you get. When everything is ok, people in singapore are ok. But when something is wrong, they just don't care...

I always thought that singapore is a lot better that any other place in asia, but not until now. It is just the same place than in any other place in asia.

They just don't care...

So, be careful, be safe, and be grateful with what you have!