Champion Windows — sun room leaks
We purchased a 12'x30'x6" sun room from Champion in May of 2014. Customer #12144. I do not feel that we were scammed, we were perfectly happy with the salesman. We are ok with the product. Our issue is with the installation and our inability to get resolution. With the first rain we had water leaking into the inside of the sun room and it has continued with every rain since. We have complained and they have sent out the original installer several times and he has done a lot of cosmetic things (putting in more and more caulk) but has not fixed the problem. We worked with the service manager and he came out and identified a few problems with one corner and it got better but the 30' section of wall continued to leak. I have lost count of the number of trips they have made but the last several have been working with the branch manager. They have added flashing on all 3 walls (covering places that you could see light through) replaced 1 transom window that was cut too small and the installer said he had replaced, and on this last trip completely removed two sections of windows with the transoms above, caulked where it should have been done during the original installation, and reinstalled everything. Two days later we water tested it again (they didn't come out to follow up) and it is leaking worse and in more places than it was before.
All I have wanted from the beginning is for the leaks to be fixed. I have tried to work with the local office. I have lodged a complaint with the Better Business Bureau. I have tried to email their corporate office but can only find a "Contact Us" that goes back to the local office to request a quote. Champion Corporate has pretty well isolated itself from feedback from customers. I was able to call corporate customer service twice but they did not return either call. I don't know if they don't care about getting it fixed (it has to be costing them a lot in return labor and even more in bad advertising) or are unable to fix it. I would like to keep it but I am ready to tell them to take it out and give me a refund if they can't fix it. We have been dealing with this for 16 months. As of 10/21/15 this issue has not been resolved.