CeX / WeBuy.com
reviews and complaints

I brought an iphone 8plus from your store in Hove a week ago on a full battery it lasts an hour then it has to be put back on charge which then takes ages to charge I took it back on the 28th of April wanting my money back as it's faulty but got told there is nothing wrong with it I would like my money back as it's faulty no fault of my own I found the staff very rude and not wanting to do their job

7 days ago I purchased a phone from cex Coventry a pixel 5 XL at the time of purchase I was asked is this a good 5g handset in which the staff member replied that it was and it a great handset made buy Google. I purchased the handset for 220 pounds and then took it home. The next day I took it out the box and began to charge the device and set it up I put my Sim card in but could only get a 4g signal after ringing three my phone network they advised that the pixel 4 XL is a 4g handset only. I reset the phone and put it back in the box with a view to return it when I was next in Coventry. I returned to Coventry on the Wednesday 30th of march 7 days after I purchased the handset and told the staff member what happened. They took the phone and said it needs to be tested and asked me to return in 40 mins. I returned in 40 mins as asked but was told they cannot give me a refund I can have the phone back or a voucher for the store. This is unacceptable I was given bad information by your staff member I made the purchase on their recommendation and then I cannot get a refund for the device I used less than 10 mins and put back in the box. Does cex not honour the 14 day money back guarantee that the UK law says is statutory?

Good evening

My name is Liam Crilly I purchased a mobile phone on the 15.02.2022 only 9 days ago, so I went into the store in Bootle strand with the phone complaining about the speaker is low and can't here the the phone when playing voice calls, so they looked at it and said that the warranty is void due to a slight lift to the screen which I was not aware of this issue iv been a valuable customer to your company and am not after a refund , I would appreciate if you can issue a credit note as I paid £180.00 for faulty goods the phone I purchased was a carbon 1 mark 256 GB B grade serial number [protected]

Order number BX689750

This phone is very light and only had for 9 days I need my phone for my job because I work for Uber on the day I purchased the phone I was in the shop for 90 mins trying to make the right decision and this was not the right decision I would appreciate if you can resolve this issue I am a valuable customer many thanks Liam

I took my Toshiba laptop to Bulwell cex in Nottingham and they had it for 5 days and when I went back to get my voucher code they told me that they can't take it as they deleted windows off it and can't put it back on now the laptop dose not work at all it was fully working when I took it in and all they said is there sorry but they cant fix it and they can't give me my voucher but I don't see how that is when it not me who broke it and when I said so you broke my laptop they said well yes

I foolishly just sent in a mint condition Samsung Galaxy S8 to Cex and received a response today saying:

"Regraded to C Grade due to deep scratching on device's screen. USB-C charging cable required in order to accept item. Item has been fully tested"

Now, I agree the charging cable was missing - however the device was absolute mint condition. Not a single mark or scratch on either the front or the back of the phone. I even took photos the day before I sent the phone because I was worried about this kind of thing happening.

I've written to them but yet to receive a response. Attached photos taken showing there are no marks on the screen.

I tried to sell my Geforce 1060 6GB Card in the Peterborough branch and was refused as it was too dusty, so I cleaned the product thoroughly, tested it in two computers, and then took it back in, this time they claimed that the card displayed nothing, a blatant lie, or error of the tester. After returning home and connecting it back up into one of the computers, it works just fine. I then video proof of it working and returned to the store, after a LONG wait in the queue, I was flatly refused even a test "because it failed the test yesterday". The fault is not the hardware, it is undoubtedly a poorly trained tester.

The only way I could recreate the supposed fault was to 'forget' to plug in the ATX power, evidently the same error your inept tester made.

I took my xbox one x into the east Grinstead store this morning 11/11/21 to sell as I have upgraded and was told I would get £124 for it in cash so I left it to be tested for over an hour when I went back they told me that my controller that was working well this morning was now not working properly and they would offer me £69 as one of their controllers is £55 which is a joke as a new one from Microsoft cost less than that, so the person that tested my console has broken my controller then tried to rip me off so I would like to make an official complaint about the member of staff and put in a claim for a new controller the staff members name is James m and the shop is situated in East Grinstead

u guys have a great team working in chennai Vadapalani forum mall... lol they saying stupid
reason to reject but they know some 3rd party dealer who want to buy the product for 6000rs less.. and those guys are again selling it to ur shop n making 5000rs profit... I've the entire conversation recorded with proof... is there a better way to report scam... my frnd was also there with me.. he say everything...

Hi I got some headphones from hull store Wednesday and they did not work properly took them back and they did not a no more so they said branshome center shop had some they did not so the said Scarborough shop had some so the call them to see if the would post out and I should of got the Friday or Saturday but when hull call them they did not post out so I am really a not happy customer

Bought 5 xbox games for my grandson, 3 were okay but the other 2 would not work at all in his console. After lockdown I returned to the store with the discs and receipt of purchase. Assistant was not at all helpful she said the discs had been laser burned and they would always be checked before being sold! I do not think this explanation is acceptable as the other discs played without any problem. Another assistant came forward and slightly tapped the counter screen and informed me that if that tap was done on a console it would be enough to laser burn it. As I am of the older generation do they think that justifies patronising me as if I couldn't understand? My grandson has never had a problem with his console or laser burned any previous discs as he treats his belongings with the utmost respect. More than the respect I received when I took these discs back to the Kilmarnock shop. I will NOT accept the explanation given as they think I would just take on board what they said. I am not stupid or think I should be spoken to as if I was unintelligent or senile. I informed them that I would take it further. Hopefully I will receive a more positive, respectful response with my complaint. Is it their word the discs were "fully checked etc. before being put on the shelves for sale" or has the consumer just to accept what they say? A very disgruntled customer. Looking forward to a positive reply.
L A McCormack - [protected]@sky.com

I bought 2 x 8 gb ram chips yesterday in Bolton at £22 each.

I sold 2 x 4 x 4gb ram chips for £2 each.

The 2 x 8 ram chips would not work in my laptop. The assistant assured me that they would. The laptop screen went blue and a windows repair did not work.

Today I took the 8 ram chips back and got a full refund. The shop would not swap the items as I hopped.

I had to buy the 2 x 4gb chips at £7 each which I think is a joke.

My son traded a bunch of games and switch joy con's so he could then purchase a ps vita. This was done at the local store in Livingston around 1.2 miles away. The store collected the stuff click and collect then was supposed to await email to collect ps vita. When we received this email it says your item is ready to collect in PAISLEY, 40 miles away. I've tried to rectify this error and now been told I have to cancel order and wait on refund. Obviously my son is going to be disappointed due to the fact he was really looking forwards to playing with friends online with his ps vita. I'm just a bit confused as to how this could happen as I never asked for it to be collected 40 miles away.

Kindest Regards

Mr Wylie

On Wednesday 14th I dropped off a 1Tb Xbox One S for Drop and Go. I heard nothing so assumed all was well. Checked my emails later to see that the store tested it and it was 500GB, very odd as it was 1Tb when I bought it, and remained the same that morning when I did a factory reset... Not the first time I have heard of this happening to people selling to CEX. The difference however was only around £15, and it would have cost me more in parking, petrol and time so I emailed to confirm this was OK, and that I wanted payment as bank transfer as originally agreed.

Since then I have sent numerous emails, to receive no replies, social media messages where replies have been laughably slow and despite numerous assurances, and almost 4 days, I still have no money. This is tantamount to theft as I no longer have my item or the agreed payment. The lack of communication shows that CEX in no way cares about resolving this issue.

Hello

I wish to raise a complaint about webuy or CEX I placed and order I like for 4 games but only 1 game came in the post.

I have sent several emails and complained to them but they keep telling nothing that they can do as all 4 games were sent out in one box.

This is not correct as I only got one envelope with one game in the post the other 3 games were not in there.

They have proof that all 4 games were sent in one box but can't share proof with me.

I only got 1 game in one envelope, so the games were not all sent out as I would have got all 4games in one box.

I am not happy as there are not willing to help or do anything

I want them to either resend the games to me or issued a refund for the voucher of £100 that I have lost.

Thank you

In august 2020 I urgently needed a PC for a project. I couldn't wait and bought an i5 4670 from CeX UK online the CPU at the time cost £48.

They sent an i5 4460 which isn't what I ordered and had specs/features that I couldn't use fully. This CPU also cost only £35 not £48.

I informed CeX they sent the wrong item but seeing how urgent this project was I had no choice but to use it.

I'm a disabled person that lives alone. I told them it'll cost me £5 bus to the nearest shop over 15 miles away, I told them my post office is over two miles away. I have no support so returning is impossible that and my project couldn't wait.

I agreed to keep if they refunded the £13 difference and two months on I'm banging my head against the wall.

I posted a review on their site which they removed covering the truth. Their support doesn't listen and this has to stop. It's resulted in my health going down hill now as my computer is damaged due to their demands.

I disputed with paypal and CeX took almost a month to reply, after two messages repeating my past issues paypal have sided with CeX and are forcing me to return not only the CPU I bought but the ram that I bought which was fine.

They're also expecting me to pay the postage costs with no refund to this...

Getting fed up I decided to take the CPU out of my system which isn't designed to have CPU's repeatedly removed and in the process the latch pinged and made the CPU move in the socket which bent the pins meaning my computer itself is now dead. So now thanks to CeX I'm out of pocket by £13 and a whole computer as the motherboard is damaged due to them being unable to listen to people and trying to screw over disabled people.

I would like CeX to pay the full costs to fix or replace my computer and give the proper parts at their cost and not mine.

I bought a Samsung S6 in-store (Hounslow) anh prompthed d after a few days, the item was obviously faulty.
I returned the item back to the store about 8 days later and showed the fault (screen acted upon its self without USER INPUT!). Alos the phone was quite hot to the touch. The satff member took the phone and was satisfied that there was indeed a problem. Howver, it took a long time for the store to conclude a refund as I had to go back and forth to the store. None of the staff members explained what was happening for the 45 minutes that I was arround in and out of the store. Omly when I asked did the staff member feably explain that he was waiting for another staff member! Finally when the item status was addressed, I was only given the refund option. I enquired as to whether there was another similar phone which prompted action. Eventually I took the refund as a credit-mote! Not good Customer service!

Yesterday, I took my sons xbox one elite controller into the Thetford Store as it was drifting. I waiting 30 minutes for the staff to establish if the controller was fixable. On my return to the store I was advised that it was faulty and was only offered a refund of my original cost at £110, as they had no replacements in that store and as I had originally ordered this online I was advised I would have to get back to the online service to obtain the extra £20 difference so I could obtain another controller at a cost of £130 from another store.

This morning the Thetford store remarkably have a controller for sale at £130, which makes me feel like I've had £20 stolen from by pocket. Customer Services attitude is that as I've been refunded by the store with the original cost they can't now give me anything further.

This is disgusting service and looks like a means of them making money!

I recieved a damaged Steelbook in an online order, i spoke to Puneet on Cex Facebook messenger, i asked for another copy to be transferred to my local store so i could exchange it, i was told " transfer of stock from one store to another is at the store's discretion" but then was asked to go talk to someone else by Email (Robin), who then told me they cannot transfer from store to store for security reasons ? and to take it back to store, get a refund, re-order.So heres the next problem, they only had 2 of this item in stock, so i explain that if i take it to store for a refund it will go back into stock and when i re-order it i will have a 1 in 3 chance of getting the same damaged item.Then i am told by Robin that they will get in touch with the other 2 stores (mansfield and trowbridge) and check on the items quality and get back to me, eventually i am told the items are in perfect condition and pictures (which i never recieved) were attatched to show this, and to BUY it AGAIN, then take the damaged one back ! After being messed about i order it AGAIN, only to find out that Barnsley has bought one in, and the store who were sending it to me was Barnsley ! so i am now taking a gamble on this one being in good condition otherwise i am in the same position !.
I cannot believe how much hassle this has been for a Damaged item i just wanted to exchange.A damaged item should be Replaced with no hassle, if i buy online i should have piece of mind that it will be sent with minor cosmetic damage and not a BIG dent and crease on the FRONT and i should not be the one having to order a 2nd copy while i already have the first copy, to then go into store and get a refund.I Realy hope the replacement is in good condition ! but its a gamble...