CenturyLink — vacation service - unauthorized charges for "restoral" of service!
I called Centurylink to request vacation service from Feb 24 to March 24 for my home phone and high speed internet. Technical service accomplished that (although did disconnect on the wrong date). Rep told me when I get back to call them to resume service. I called a day BEFORE returning but service was not on when I returned. I had to fight to get service restored on the day that was originally requested. My March 25 bill showed prorated subscriber line charges and prorated vacation number service from from Feb 25 to March 24, for a total amount TRIPLE my regular plan!! Bill has unauthorized charges for disconnection and "restoral", switching of plan, prorated subscriber line charged, prorated modem, both Manual LATA, service order, remove line charges, remove vacation service, prorated modem, remove 768K/384K from Feb 25 to March 24. In addition, MY SERVICE WAS SHUT OFF FEB 23, WHILE I WAS STILL HOME! Very inconvenient time to have no access to phone or internet!! Centurylink website specifically mentions on FAQ that anyone can request Vacation service via online or call cust serv. You CANNOT do it via online. It took MULTIPLE LENGTHY HASSLES ON THE PHONE. FAQ states that Centurylink bills half of monthly access line rates plus taxes and normal surcharges. NO MENTION OR "RESTORAL FEES"!
If credits are not immediately issued on my account for unauthorized "restoral of service" charges for recent vacation service, I will be filing a formal complaint with the FCC. Description of Vacation Service does not mention ONE WORD of "service restoral" charges!! "Just call us when you are coming home and we will turn it back on!" It is an encouraged service to SAVE MONEY!!! I was gone for a month and my bill for that month was over $90!! That is almost three times what the charges were supposed to be. I have saved chat transcripts about the "huge" savings that were to occur with both my "new" internet plan and upcoming vacation service. NONE OF THE PROMISES MADE - DOCUMENTED IN PRINT - HAVE HAPPENED SINCE THE FIRST BILL TWO MONTHS AGO. THIS IS THEFT AND I WILL FILE A FORMAL COMPLAINT AND DISPUTE THE CHARGES WITH MY CREDIT CARD COMPANY. NONE OF THESE CHARGES WERE AUTHORIZED OR MENTIONED TO ME IN THREE DIFFERENT CHAT TRANSCRIPTS OR ON THE DESCRIPTION OF VACATION SERVICE ON YOUR WEBSITE. HUNDREDS OF CUSTOMERS COMPLAIN ONLINE THAT ALL THEY DO IS FIGHT WITH CENTURYLINK TO GET WHAT THEY ARE PROMISED!! Why does Centurylink treat their loyal customers so terribly? You give the great rates to "new" customers to grow the company, and don't give a darn about those of us what have stuck with you for decades. I have had to fight for every internet rate and phone plan reduction I have received. Over that last 10 years, none of the promises made to me were ever kept!! I have notes and documentation to prove all of that. Please credit my account immediately for unauthorized charges and restore the discounts that I was promised on my "new" internet plan. I rec'd a "loyalty discount" for the first month only. Now, in addition to the OUTRAGEOUS vacation service "restoral" charges, my plan rates are higher than when the new loyalty discounts started! I am a customer of over 40 years and consistently get treated like a college student who never pays the bill. It's disgraceful. I will file a formal complaint, even if takes me a full day to assemble all the facts and copies of every chat transcript. This is fraud and theft. Charges must be disclosed in advance!! I would NEVER have done the Vacation Service -(which did not even get turned off OR on as requested!!) had I been informed of these outrageous "restoral" fees. Theft - pure and simple. This is the thanks I get for never missing a payment for over 40 years!