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CB Energy and Power CenterPoint Energy Complaints #2-21
CenterPoint Energy

CenterPoint Energy review: Installation of new gas meters

S
Author of the review
11:57 pm UTC
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This review was chosen algorithmically as the most valued customer feedback.

The installer had to get up in the attic to turn on the pilot light and check the gas line after installing a new gas meter outside. He was huge and fat - about 6'"5 and at least 350 pounds.
He did not go up the ladder. He stated the ladder is unsafe and unstable. Of course, these type of ladders are in just about every house in Houston.
How can CenterPoint Energy hire such huge and overweight people for this job? And then complaining the ladder is not stable for him. He said we need to call a qualified technician ($175 service fee) to light the pilot light up.
How ridiculous!

Desired outcome: Centerpoint is responsible for getting the pilot light on again after they turned off the entire gas line.

Confidential Information Hidden: This section contains confidential information visible to verified CenterPoint Energy representatives only. If you are affiliated with CenterPoint Energy, please claim your business to access these details.

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    P.O. Box 4583, Houston, Texas, 77210-4583, United States
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