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Cebu Pacific Airabout my luggages

1
J Aug 18, 2018

I book a ticket through online in goto gate.Going to Philippines with southern China airlines there is no any issue with my laguages but when I come back here there is issue about my laguages.I pay for 20 kilos for cebu Pacific flight METB5T on August 13.I pay extra for my information about my trip.But when I arrived I. Airport the counter said I have only 15kilos.How come it's happened I pay 20 kilos I have confirmation trip 20kilos and my ticket its shows 20kilos.I don't even understand why it's says that I have only 15kilos instead of 20.I am just really dissapointed what I experience in your airlines.Here all my details.
Hope to hear from you soon.

Regards,

Rosalyn

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