Citi Trends
reviews and complaints

on 10/20/23 first of all the employee followed me through out the store. i found a jacket that i like tried it on kept it on because it started raining as i walked into the store. She followed me to the check out alerting the cashier that i was trying to steal the coat. the cashier then explained to her that the coat had already been rang up. after that the worker continued by asking about my other items still being accusatory including baby boots. the cashier stepped in again to assure her that nothing was stolen. the cashier apologized for the womans actions. but she publicly humiliated me. You have a Karen in your store.

I went to return an item I had receipt and tags on and hanger I never wore and it was within the 30 days. The store manager was rude and mean would not tell me her name she had security grab me she told him to throw me out he physically grabbed me and dragged me about 20 feet I had a dress on my butt showed I have bruises and scrapes. The cops were called and that’s when the manager finally said her name. Her name is Sandra.

Hello my nane is alex ive been shoping citytrends for well over 20 years,as i can send pics of my closet and youll cleaely see everthing in there is yall product,but the new orealns store on chef mentor hwy ive been there 4 times and all 4 times ive been racially profiled simply because im White ive shoped all over in difrent stats and never been so put down as your workers do me at that location i would hare to sayi im going to stop shoping yall because i trully love yalls store but at this point im ready to throw in the towel and it's not fare i would really appre if some one would contact me about this matter

July the 5th I went into the store to make a layaway for my children for school and I had my son with me I was in the boys clothing section and my son asked to look at some toys I was still able to see my son a toy fell off the shelf and he picked it right and put it back on the shelf Maranda (store manager) walked quickly to the toys in anger and she said “I just cleaned this toy section up” I said to Maranda “My child didn’t make any of that mess over there” and my child was the only child in the store at the time so I told the near by associate that I did not appreciate the way she came at my child and to please talk to her about it he did just that and just before I left the store Maranda came up to me saying that she doesn’t have an attitude. On August 5th I came in the store to get my layaway out and I was with my 2 children and my husband at this time we never left from the front register because that is all that I needed and my 2 children was in front of the camera looking at the screen to see themselves they were dancing and Maranda walked to the door and yelled “somebody kids going to get hurt playing in this store” and I just told my children to come and stand next to me and then Maranda opened the front door and looked at me and said “how you doing” with an attitude and rolled her eyes at me and walked out the store. She makes me not want to shop here anymore she is very disrespectful to me and my children.

I feel like I’m being treated unfair. I also have a learning disability and I am 32. I see that the store has rules and regulations unlocking the phones but why am I the only employee that is locking it and everybody else I work with is not including managers please tell me is that right or fair lead by example, correct? If I see the managers, not following the rules, then as an employee, I should not be singled out, and I will not follow the rules.

I'm very upset I put a layaway up and was paying on it, I called a week and a half ago to see when was the next payment and was told I didn't have to come in until 14 of may so I didn't go in she called today to tell me they cancelled my layaway and I can't get my hard worker money back when it's not my fault I have proof showing where I called I explained to her, I called to see how much was the late payment but she kept getting an attitude a smart and told me she didn't care and that she called but I called to see what I had to pay this its fair don't want to shop with you all every again and I tell others about how bad the service is I really just want my money back

My husband went into Citi trends 703 North rancho Las Vegas and bought some merchandise March 11th he passed away on March 19th never having a chance to wear any of the merchandise I went in to return it with the receipt within the 30 days and they denied me because the tags weren't on the clothing two pair of pants being defective having came apart at the seams I'm just trying to return these items he's gone I have no use for him

I came to the store to buy some newborn clothing and the manager start being rude just because my baby grab a ballon when she come to me and tell me that’s the store ballon’s and I said okay so I give her the ballon’s but she keep talking rude and I tell her why she is being rude to me will I didn’t do anything and the first thing she said is that I need to get out of her store and I said why because I didn’t do anything and she said she don’t care if I don’t get out for no reason and call the police on me so the police told just went home for the day and come back another day and today it been a whole month I just got there I finished shopping and she told me to get out for no reason I am not allowed on the store for no reason and before I do my reports to her and the store for that I file my complaint and hope to get a answer as soon as possible the reason why she kick me out again today for no reason because she look at me because I. Am a immigrant she is been doing discrimination on me so I will file a report for that thank you

I am originally from Houston, Texas; a business owner who is tax exempt. I was visiting the Citi Trends that is located in Canton, Mississippi. The manager was very aggressive, rude and gave me very poor customer service. When I walked up to the counter, to purchase my items, I notified her that I am tax exempt. I had all my documents. She refused to give me my tax exempt and told me if I didn’t like how she handled business I can get out her store. That was very distasteful and very poor service.

I have video of the rude disrespect i incontered today from an employee I went into store for son some pants for school tomorrow as I’m walking to counter one of the employees is walking out to smoke a Newport 100 and talk on phone I let her know I can’t wait 5 mins for her to smoke a cigarette and then come check me out she was so upset while on phone she’s telling someone about me complaining and then bends over and says I have her [censored]ed up she doesn’t have to take me so I took the pants walked out let her know I was reporting her please contact me back asap if this employee is not fired I will have to take legal action

The owner/supervisor/manager is so rude and unprofessional,
They need to seek new management, there are no big boys close and there are too many repetitive items that are not popular, they call her k/miss at the town n country location. She is so rude and unprofessional. Also, I went today, and the store was closed and that happens often, for 45 min or so

Hello my name is Isaiah Sherman and I want to your store to return a coat that was ripped at the seams I paid for this coat with a debit card I asked the assistant manager that was at the cash register can I get cash back she proceeded to raise her voice tell me she do not know what I'm talking about and wanted to be very difficult with me also she told me that I do not know her very well I kept my composure remain friendly and optimistic and let her know that it was all right she can just put the money back on the card but considering that I used a debit card with a pen I was hoping I can get cash back because it would take me a few days to receive the money that I paid anyways she kept calling me hun and also told me that I don't know her like that as if she was threatening me I do not appreciate that and I do not like that I am a customer and I have been a customer for a while if I have a complaint I feel as though my complaint should be handled respect or at least friendliness and Curtis this is Citi Trends Syracuse New York Valley Plaza female work in the cash register assistant manager around 7:20 p.m. December 5th on a Monday my telephone number is [protected] I would like to see something happen about this [protected]@gmail.com my email

I have a problem with the manager. He is constantly insulting me when I go into the store, Into make purchases. I have never been disrespectful to him at all. I live in another town; gas prices are high as you know. This manager encoured a worker to insult me as I was leaving tonight. I was talking to a wonderful cashier, and I heard the worker say out lound shut up. I will not stand for the maltreatment from this manager. He is in the wrong business, if he dislikes customers. He was in the corner of the store one time while I shoped. Then when he came to ring me up, he stated he was not going to take no [censored], some other choice words. I just stayed quiet. I was offened. However, I thought he was having a bad day. This is his attitude is always negaitive, towards me. I am a Christian. This will cost you lost of bussiness if he is noit replaced. I don, t think he likes people in general. This is your Brockton ma store. 21 torrey st Brockton Ma.

I went to the store and before I came I looked them up on line to make sure they we not closed. When I get there it was around 8:05 and the door was locked. It states that the store does no close until 9pm Monday through Friday. So the employees look at me when I attempt to open the door. They then turn they head back around to continue to assist the customer at the counter. So I’m still standing there with my kids one of the employees turn back around and says we’re closed, I said your hours right here on the front doors says you don’t close until 9 and online. She walks away the other employee standing there laughing. That was very rude and there is no telling how many times they have done this. If you close at 8 your hours should state that. I sat there and watched other customers walk up to the door and it’s locked. I drove all the way there with the impression the store was open, when it was indeed suppose to be. If for any reason they had to close early they should have put a sign on the door stating that. I would never return to this store.

On Saturday, September 3, 2022. I went to the Cititrends store located at 2525 E Hillsborough, Tampa Fl. As arriving I noticed it was around 4:50 and as I gathered my purse I witnessed about 7 people walk up to the door and turnaround. I could see 3 ladies inside holding up a sign that said “Store closed for lunch”. So, I waited to see the reasoning behind the entire store closing just for the 3 employees to go to lunch at the same exact time. I asked the ladies how is that possible and they laughed. I’m very upset and displeased because I manage a retail store and I would be through the roof if learned that my entire team shutdown the entire store and went on break together. That’s not only making the store miss out on sales but it says a lot about the store itself and makes me question the management team. Do better