Citi Trends Complaints & Reviews

Citi Trend / manager accused of stealing

Oct 18, 2019

The manager of the store accursed me of stealing she told her cashier to tell me whatever I put in my purse to take it out. I told her cashier that I don't steal. She said her manager told her to tell me that because the cameras was there by me. I asked her where was her manager she said...

Citi Trends / rude customer service

Oct 09, 2019

I stop at Citi Trend in West Allis, Milwaukee, Wi and received rude for no reason service. The cashier was stocking clothes when I approached her to ask her about plus size in men. I asked if they only carried bigger/ plus size clothes for men, because all I'm finding is larger size...

Citi Trends / manager miss graham

Sep 23, 2019

My wife is pregnant and she works there as a assistant manager ms Graham harasses her everyday and threatening her my wife Shanterial Murph about her position working there at citi trends shes disrespectful to my wife and give her tasks that she's not supposed to be doing putting our child...

Citi Trends / customer service at the thibodaux store

Sep 23, 2019

First of all I want to say I'm a very loyal Citi Trends shopper I've spent thousands of dollars at your stores all along the coast yesterday I went to the Thibodaux location with a cosmetic bag I had bought at a different store the day before it was the five dollar item and I...

Citi Trends / manager

Sep 20, 2019

Visited the store I'm pregnant so I carry spit cups or small bags. My boyfriend took one of their bags on the counter because I was feeling nauseous but wasn't trying to ruin everybody else shopping experience. My boyfriend walked over to the hat area and immediately we feel like we are...

Citi Trends / damage item on layaway

Sep 06, 2019

Citi TrendsI had 2 chief men on layaway in Marion S.C..I told my son to pick up my layaway on 8/7/19.When he brought them to me I unwrap them out the bags n they were broken in certain spots.They are very fragile items n they had them in loose bags.I went back to the store soon when I seen it.The...

Citi Trends / billboard bluetooth with mic

Sep 05, 2019

Citi TrendsHad the system for around two weeks and it want connect to my Bluetooth or anyone else and you can't hear anything couldn't find receipt but I have the box and everything that goes into the box I didn't want the money back all I wanted was to exchange it for one that actually work in the...

Citi Trends / store manager

Sep 05, 2019

I did a application for citi trends in Aurora Illinois on lake street and called the same day to show my interest and to be offered an interview, Sharon (the store manager) has been sending me off for 2 days saying to give her a call back at such and such time so I did until she finally...

Citi Trends Western Hills / Store manager

Aug 30, 2019

I am currently an employee of this citi trends I have been there 6 yrs and we just got a new store manager. Today 8/30/2019 she calls our district manager Antwan because she thought I had a issue with her. So he comes and have us both in the office to talk and wants to know what the...

Citi Trends / exchange of a purchase

Aug 27, 2019

I went in to the Lamar Store . Memphis, Tn . This is the store I made my phurchase for my daughter's. The same store I returned to make an exchange. I've been shopping with Citi Trends for years and after tonight that changes . I bought clothes for my daughters on 2 separate occasions ...

Citi Trends / one of the cashier's wouldn't let shop in your store without any explanation.

Aug 21, 2019

As soon as I walk to to the door she told me to get right out. I asked her if she was confusing me with someone else she said no she knew exactly where I was and my kind wasn't allowed in the store. I didn't understand because we're both Hispanic but I was very embarrassed and left. All I...

Citi Trends / the shoes they sold me I just want my cash back, the shoes are damage

Aug 19, 2019

Citi TrendsI brought the shoes August 16 2019 and I ask why the shoes are dirty but I am not worrying about the dirt I know someone who cleans shoes. But the next day the alarm sensor was on one of my shoe, took it back to the store so they can take it off, but I was rushing I just told her to put it...

Citi Trends / customer service

Aug 18, 2019

I went to Citi Trends @ 472 havendale blvd, Auburndale, FL 33823 with my (3) nieces. The professional and friendly clerk (Ms Gavin ?) that was helping me needed assistance she called the District Manager (Shaunielle Ledbetter) to get assistance. Ms. Ledbetter was in the back, they were...

Citi Trends / horrible customer service experience

Aug 10, 2019

I frequently shop at the Citi Trends located in Markham Illinois. I always find this particular store customer service skills and management to be unpleasant. Today I was in the store and the employees were openly talking about a customer as if I was not there. My frustration is this i...

Citi Trends / return

Aug 03, 2019

I purchased some 8 items from this location on a layaway and tried to return them on 8/3 because my sons dress code changed at his school and he cannot wear the items I purchased and was told I could only get a store credit but you all don't have his size uniform he wears a 4t and need...

Citi Trends / customer service

Jul 30, 2019

I went to your store in Texarkana on 7/27/2019, purchased a scrub uniform set ( so I thought), I attempted tried on the purchase later that evening and discovered the pant was two sizes smaller than the top. I thought no big deal, my receipt said I had 30 days to get refund or exchange. So...

Citi Trends / employee was talking smart and didn't want to service me at the counter because he said I was with someone who was talking about how slow he was.

Jul 26, 2019

On 7/29/2019 @ 4:15 p.m. I was in the store in line waiting to be service. My mom was in the store with me and she was not buying anything. Kevin a Citi Trends employee on the cash register servicing customer but he was fraternizing with the customers he was servicing. So my mom started...

Citi Trends / had a physical argument with a employee and the manager stood there and not said a word

Jul 04, 2019

It's a lot could someone give me a call at+[protected] thank you and have a good day. One of the associates thought someone was stealing but we thought she rung it up because we told her we didn't want it bagged so she handed it back so we left went in the next store for a customer to come...

Citi Trends / henderson store #175

Jul 02, 2019

I was in the Henderson store on 7/2/19 at 4:36pm and a sales associate was very rude to my son making him cry and he is only 8 yrs due to him standing by the done while I was shopping. This associate is always rude during her time in store it's as if she doesn't want to be there. The...

Citi Trends / did honest dm, fights

Jun 29, 2019

Citi TrendsThe District 50 DM is know for her favoritism and her Ability to create a problem when there clearly isn't one. She is well aware of all of the fighting going on at one of her store locations. It is unsafe for employees, however the disrespectful employees aren't that innocent. There ha...

Citi Trends / poor service

Jun 28, 2019

I went in the store after work which I do all the time. But this day I was looking for my nephew something for his birthday and they always have little cheap toys. Me and my mother walked in and not five seconds later a worker told us to leave our bags at the front but, we didn't have bag...

Citi Trends / wrongful termination

Jun 04, 2019

I was disrespected and threaten by a fellow employee and it was told to Management and there was no results from that.To top it off I was terminated for supposely giving away items to a customer I don't and the film that was shown to me was not showing the voids or the entry of the...

Citi Trends / employees under the influence

Jun 02, 2019

All the managers and employees at Pass Road, Gulfport, MS. 434 go out to take the trash out i was driving around back and smelled marijuana and if u dont test them on the site they will get urine before getting to the location to take the urine test at. Louis aware of it they his slave...

Citi Trends / clothes

Jun 01, 2019

That have clothes connected that missing pieces to the clothes. And the manager of the store her name Erica have a nasty attitude. She don't have good customer service. This is store number 119 in Columbia sc. they have clothes and shoes all Over the floor. The lady at the cash register have to scream in the store just to get the manager attention.

Citi Trends / louisville kentucky

May 19, 2019

I do not like way my kid was treated on preston hwy in Louisville ky the black male my daughter ask him n girl bye dressing room go in n they was to busy hitting n flirting each other do there job n daughter walked in to dressing room n male open door on her and made her get out my child...

Citi Trends / poor service

May 17, 2019

Hi I just want you all to know that your employee's that are on the clock now at your Dauphin Island parkway store in Mobile Al. are lazy and useless so I was just in your store trying to purchase an outfit for my son for his Birthday and one of your employee's was out on the floor I asked...

Citi Trends / layaway plan

Apr 29, 2019

I went to you store in buffalo new York on Walden ave. I gave the representative my layaway slip and she then asked my name and phone number at the store. I was paying with my debit card and she didn't ask the other people to wait until they were called. Two strangers were standing on both...

Citi Trends / the temperature of the store

Apr 18, 2019

I walked in Citi Trends today April 18th 2019 approximately about 7 p.m. and realize the store temperature was extremely hot I was very uncomfortable during my shopping process and was tempted to walk out of the store but I went ahead to proceed in purchase my items while in the store I...

Citi Trends / Unprofessional employee, and personal injury, filed police report

Apr 05, 2019

At the Citi Trends location in Kalamazoo Michigan I attempted to return a pair of shoes in which I was denied. This was not the issue however. This attempt to return shoes resulted in a mouthy employee behind the counter a customer she called her cousin and another young lady she claimed...

Citi Trends / my phone and a dollar tree bag was taken from

Apr 04, 2019

My phone was stolen inside the store after an employer told me she needed my stuff to be able to continue into the store,... I had alot of stuff on me I did not receive my items back,.. they made it look like I did,.. but as you can see I put ALL of my belongings inside a basket and gave...

Citi Trends / pants

Jan 31, 2019

I brought some pants on 1/28/2019 for work and I was off the next 2 days so I went to put the pants on today 1/31/19 and they had a slit in them so I immediately took them off attached the tagged back put them back in the bag with the receipt to take them back so when I got to the location...

Citi Trends / was kicked out of store for no reason!

Dec 31, 2018

I walked into the store as a guy walked up to me and told me to get out and yelled it loudly I asked him why and he told me I had six seconds to get out or he was calling the police and have the police report on me by shortly after that walked out and I called to speak to the manager and...

Citi Trends / the store is a mess

Dec 29, 2018

Every time I go into Citi Trends in Danville Illinois there's always three female sending them back talk and laugh and even the managers back there and the store is a mess there's clothes on the floor that stuff that I doubt I went there two days ago came back the next 3 days later and the...

Citi Trends Mount View Rd Antioch / exchange

Nov 02, 2018

I lived in Antioch I shop all the time at this store .MOst employe know me as a client because I'm there all the time I always bring my receipt for an exchange because they put it on the computer and take my personal information. Last month I shop there I didn't have time to try...

Citi Trends / employees and assistant manager

Oct 20, 2018

Me and my boyfriend went in the Citi Trends in Des Moines around 9:45pm and all the employees and managers were very disrespectful, rude, didn't have no customer service, arguing, harassing, cursing, calling me a theft, I rather you guys give me a call it's too much to explain and I want...

Citi Trends / inadequate working conditions

Aug 26, 2018

Citi TrendsIn Citi Trends store 390, the employees suffer from poor working conditions. The air condition has been broken for most of the summer of 2018. When asking managment (Robin Gaylon and Jim Dunn) when the air will be fixed, they replied, "Soon." That interaction happened weeks ago. The air i...

Citi Trends / management (regional and district manager)

Aug 19, 2018

Citi TrendsI never thought I would leave Citi Trend. I was there so much they called me Mrs. Citi Trends. I was always looking for ways to make it better. I had a visit from a secret shopper who stayed at my store was an example of what a Citi Trends should look like. Then I became Injured but I...

Citi Trends / sheet set

Aug 14, 2018

Today is 8.14.2018.I purchase a sheet set on 8.13.2018.i wash them b4 I put them on my bed, and they faded all over my other cloths.i should be able to get a full refund.but I was told I can only exchange them, because I washed them already.they won't replace my cloths a least refund me my...

Citi Trends / bernice h and beater

Aug 13, 2018

I writing this complaint on these two fro many reason first Bernice is loud, rude disrespect to her staff and costumer alway cussing everyone out. She has a young black girl work in that store a very hard work woman and they dog her out talk down on her with other employee no matter who...

Citi Trends / store protocol

Aug 10, 2018

On 7July 2018 a spider was on me in the Hinesville store as a result of it I hurt my leg could not walk properly an ended up in the ER. Contacted citi trends the next day July, 8 2018. I talk to a manager and a sale associate that was there during the incident I also left my name and phone...