Cato Fashionproblems with refund

This review was posted by
a verified customer
Verified customer

When refunding a return on your credit card Cato Fashion s holds the transaction one week before issuing the refund. They cannot explain to me when they charge my credit card it automatically takes it off... but when issuing a refund they withhold it ONE WEEK before allowing it to be put back on. Shame, shame, shame!


  • Ar
    arthur9133 May 21, 2018

    I just visit store #147 to do a return around 2:40 pm in the afternoon on May 21, 2018, and the manager told me she didn't any money in the cash register. Then she changed it and said all she has in $100's in her drawer. Mine she has two registers so you are telling me that you don't have any change or money to give a refund? The refund was for $14.04. Wow!!!How did you get all the $100 bills. I don't believe this at all. I believe that this manager din't want to give me cash. Cashier 103, Register 102 Trans: 9012. Yes I used my debit card when I made the purchase. I made the purchase on May 11, 2018 and made the return on May 21, 2018. Remind me to never shop at catos again and I will inform others.

    1 Votes
  • Li
    Lilly1313 May 21, 2018

    @arthur9133 I just did a refund in Natchez MS and the lady just told me she didn't have change of $21.38

    0 Votes
  • So
    Socialoutcast Jan 03, 2017

    Please check out your store in Irondale, Al.
    This use to be one of the best.Bad management trickles down to terrible customer service.
    What use to be a cheery place is now being ran by a snotty young manager who lacks professionalism as well as manners.
    I think my last visit will be my last today..until under new management.More complaints are coming!

    1 Votes
  • Mp
    MPxxx Dec 27, 2016

    Please send the"undercover boss" to your CATO store in Melbourne, Fl. Your staff choose not to greet each customers. Staff greeted customer before me. When it was my turn at the counter I told her I want a friendly "Welcome to Cato" she refuse to greet me and brushed me off with a smile. I spent much more than the customer before me .I've shopped at CATO other stores with complete satisfaction with merchandise and service. If staff has a problem with race, nationality advise them that CATO doesn't have a problem with the color of MONEY...Go green $$$------PT

    0 Votes
  • Fa
    Favor of God Dec 14, 2016

    I witness Tamera (store manager) arguing and cussing at a employee in front of customers... this Isn't the first time I shop at Catos weekly and Tamara is always on her personal Cell she has even been on phone while checking me out and leave me and have another employee finish...this is not acceptable and very unprofessional..over the past month's I've notice almost every time I'm in Catos it's only one person tired of all the rudeness from Tamera!!!

    1 Votes
  • Fa
    Faye Williams Sep 30, 2016
    This comment was posted by
    a verified customer
    Verified customer

    Seems to me your store managers need more training. Apparently other associates are being shamed for their dress apparel while others are allowed to wear what they choose. I have seen first hand other employees clothing choses. Other young women which I shall not name have to be shamed. No one seems to know what is appropriate. Also feel your employees are being treated badly to cause them to quit. Should you like more information from me you may reach me at [email protected]

    0 Votes
  • Se
    seaescape1717 Apr 13, 2016

    The last thing any customer wants to hear is some snot with bad grammar saying "dat's our policy!". Ugh! Can't believe a company like Cato allows this type of response. I just learned from some young girl that it takes up to 30 days to process a return and a refund. You've lost a customer for life, Cato. Bad job, horrible service. I'll stick to shopping only in your stores. You obviously don't give a hoot about customers who have been shopping with you for over a decade.

    0 Votes
  • Iq
    IQUITCATOTODAY Mar 21, 2015

    I am an employee complaining about working at Cato Fashion. For one today i found out my dad was admitted in the hospital and i tried to call off which i never do after working doubles for my store manager who claimed she had bronchitis i asked to be off today and she declined along with not letting me use my pto. So i called my DM for an answer and she told me not to call her and literally hung up in my face. I was so fed up that i Quit today. Now i see why this store has so many turnovers. I will never work for this place again. My family come first. I have let my manager get off numerous times for her family and she couldnt do the same. Store #0013 Brewton Al.

    2 Votes

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