Cathay Pacific Airways review: Airline cancelled flight

A flight booked through an agent - edreams - SYD to MAD in April 2022 was cancelled by the airline due to Covid restrictions in Hong Kong. We have repeatedly sought a refund from them, but each time they claim you have not given them the refund. Their latest email earlier this month says in part -

"With regard to your booking reference number [protected].

We are sorry to hear about your delayed refund, and we regret any inconvenience this issue may have caused.

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Thank you for your enquiry about the status of your refund request in relation to booking [protected].

Your request was submitted to Cathay Pacific on 28/02/2022 and is currently still in progress.

Cathay Pacific is taking longer than average to issue your refund. We have contacted them on your behalf to ensure your request is completed as soon as possible.

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Please accept our apologies for the delay and be assured that we are continuing to follow up on your refund request.

Once we have further information, we’ll email you to update you on your refund status."

Will you please explain why your airline has delayed so long in giving our refund.

Regards, Maxwell Leonard