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Cash Crusaders
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cashcrusaders.co.za
cashcrusaders.co.za

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1.0 341 Reviews

Cash Crusaders Complaints Summary

2 Resolved
337 Unresolved
Our verdict: If considering services from Cash Crusaders with a critical resolution rate, extra caution is advised. Examine detailed customer feedback to understand the severity and nature of unresolved issues. Be prepared for the possibility of unsatisfactory responses and have contingency plans, including seeking assistance from consumer advocacy groups if necessary.
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Cash Crusaders reviews & complaints 341

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Newest Cash Crusaders reviews & complaints

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M
2:18 am EDT

Cash Crusaders doogee. x6 smartphone

My phone was purchased april 2017, my battery bubbled. I went to your store to purchase a new battery because I cannot get one at any other retail store. I hav e been to your store for the last 1.5 months and the staff are always telling me that it is comming the next week, I did find out whether I will be able to get accessories for that phone before I could purchase it and I was told that I will. Be able to get I am tired of waiting

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Update by Michael Mathapersad
Jun 19, 2018 2:37 am EDT

I purchased a doogee x6 smartphone during april 2017 before I make the purchase I enquired if acessories for that model is available. I was told that they are available. My battery has bubbled. I have been to your store to purchase a new one at the begining of may. They told me that they will order one for me. I have been to your store every saturday since then and I am being told that it will be comming the next week. I am still waiting for it to come. Please advice me if I will be able to get a battery for my doogee x6 smartphone it is the big battery. Thank you.

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5:55 am EDT
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Cash Crusaders pawn iphone 6

I pawned my phone on 4.5.2018. Called cash crusaders on 1.6.2018 to tell them that I was not around pretoria to collect my phone, I was advised to send ewallet to the person identified as a manager. I did not have reception and advised that i'll be coming on the weekend of 15.06.2018 to collect the phone. When I send my brother on the 16.06.2018 to collect my phone he was advised that it was sold. I think its unfair for cash crusader to sell my phone within 3 days after I took my time to advise them of my situation. I need that phone back. My number is [protected]. I don't think this phone was sold to recover the loses I think it was sold to make money for someone in the branch. I need this investigated by cash crusaders.

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J
10:06 am EDT

Cash Crusaders customer service

I pawned my car radio amplifier and subwoofer @ cash crusaders bellairs
With the buy back option. My expire date was for 13th June 2018
I went to the store on the 13th of June 2018 to get my stuff. The staff and senior buyer told me my stuff is expired. It need to be on the floor they can't do nothing. I request contact number for head office or Manager they said they don't know I must look on the internet

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3:08 am EDT
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Cash Crusaders my car was broken

Cash crusaders Protea gardens I spotted my car amp ice power that was stolen in my car and when I confronted them they where not cooperating and the assistant lady on the floor was rude until I involved cops and we produced a case number and they gave us the copy of the person who brought the amp but still they gave us a contract that is incomplete what other items did the person bring even the footage they did not want to reveal so disappointed which means cash crusaders Protea gardens thief broke into our houses and they buy stolen goods even if you confront them it's a waste of time where else they did not follow the act of buying second hand goods want the rest of my staff from cash crusaders Protea gardens your assistance will be highly appreciated my contacts [protected] Jabulile

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D
9:20 pm EDT

Cash Crusaders dixon cz1632 television

Bought Dixon Television in April at Vaalmall, on 3 June the image was turned upside down when it was switched on, on 5 we went to Vaalmall to find out how to fix it. They said factory default and we took pictures how to fix it. On 6th we took it in seeing that it doesn't show the menu when you press Input. 3 employees tried fin ding menu with out luck. 1 saw manual input & got it, switched mirror image off. As soon as he switched tv back on, screen is upside down again. With the continues on & off the TV pixcles went. They said they will replace it, but I didn't take my slip only wanted it switched up rite. They refused to look for my slip on computer. All other suppliers does when you buy on your name. On 9th I took slip & suddenly Lucky the manager says it has to go for repairs. When I bought the TV I was told Dixon has wonderful warranty & guaranty, it gets replaced for 1st year if not mistreated. Cash crusaders employees got the pixcles distorted, now I have to be punished. I wrote a mail in the store on the 9 to customer complaints & Hello Peter with no feed back up until now. I want my money refunded. Daleen Van Aswegen [protected]

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8:59 am EDT
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Cash Crusaders portable trolley speaker

Single 12'‘ trolley speaker
Minimum Order100 setsCertificationCE, SGS
Brief Description1.12inch woofer trolley speaker2. With USB. SD. Bluetooth, remote control trolley speaker3. Output:60W, built-in 12V 7A battery trolley speaker

We purchased this trolley speaker on the 6/3/2018
And discovered that there is no remote with it

I was Saturday in you store and you guys acknowledge me that there is no remote with this device
I told you that I will go to the extreme and find out

If you cant give me the remote
What is the next step to be taken?

Regards
Natasha Miller

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P
3:52 am EDT

Cash Crusaders entertainment

My name is precious from daveyton benoni, I bought xbox 360at canival mall cash crusader store my child doesn't know how to pay it so want exchange to playstation 3or to refund my money back to go and look for playstation 3 to other cash crusader "but" no they refuse to do that, they tell to sell it for r800 so how can I do that because I bought for r 1599.90 and I bought it last month 27 april I take it back on sunday so thy refuse am not happy about the service the give us, and am a consumer to cash crusader, my child is not going to play or enjoy the xbox because of the service that we get at cash crusader

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4:49 am EDT

Cash Crusaders service

On Sunday the 25th of May I went to Cash Crusaders store in Amalinda East London .
They had a camping table marked as R69.90 with no other price tags or bar code on table.

I enquired from a staff member she revered me to Siviwe Basaku. He informed me that it was a error on their side and that I cannot purchase the table for amount advertised.

He called a Mr Zweletu Phelani and he also just apologise for his staff mistake and said that no that they can't sell table to me as it was a error.

All these advertising in stores about customer service and support but this is how I was treated as a customer.

Does this mean that the customer service at Cash Crusaders differs from other companies were the customer pays advertised amount. ?

Waiting to hear from you.

Kind regards
Shirrifa Prince
[protected]

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10:33 am EDT
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Cash Crusaders waiting period for repaired goods

Good day

I trust you are well

I have purchased a PS3 System from Plumstead Cash Crusaders on the 24/03/2018 and whilst playing discovered that there was issues with the console and therefore return it in for repairs on the 20/04/2018. Its past the 14 days waiting period, currently the 19/05/2018 and I have not received the item back as yet. Its unacceptable, and poor customer service being offered by cash crusaders Plumstead Western cape

Kind Regards

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4:35 am EDT
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Cash Crusaders unethical employee behaviour

There is a scam going on in Cash Crusaders Melville and it appears the manager is a part of it too. I was a victim of the scam, they trick customers into "buying" products and then retain the products and take the proceeds for themselves. When I went to enquire they insisted that I indeed did buy the product and will not get a refund until I return it. I then asked to see the footage of me purchasing the product after which they decided to give me my money back without further questions. It's not about the money for me, it's about the fact that such a reputable company would be involved in such scams. It probably wasn't the first time they pull this off and will not be the last unless action is take to ensure that such does not occur again.

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M
M
Mabongie
, ZA
May 22, 2018 1:11 pm EDT

Good evening, I am also experiecing a problem with the same shop appearently it is under new ownership. I bought a laptop on 04 January 2018 and it could not switch on anymore so I took it back on the 17 April 2018 and I was told it will be taken in for repairs and I will get it back within two weeks. It has been a month and I been excuses.

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E
8:00 am EDT

Cash Crusaders stolen items accepted at a cash crusader branch

My son's 7 month old Yamaha YAS 480 Saxophone (valued at R28 000) was stolen on 18 April 2018 when a robbery took place at a well know Afrikaans public high school for boys situated in Pretoria. The school reported the theft and a case were registered at the Sunnyside SAPS on 19 April 2018 (CAS 598/4/2018).
On 20 April, my wife phoned a total of 25 second-hand shops including Cash Crusader branches in and around Pretoria. Eventually the Cash Crusaders branch in Arcadia admitted that they received a Yamaha YAS 480 saxophone the previous day. The school then send one of their staff members to the branch to verify that it were indeed our son's saxophone. The police were dispatched to the branch but the owner refused to hand over the Sax as we were unable to provide them with a serial number. (Marshall Music in Pretoria were the Sax were bought do not include serial numbers on their invoices).
The Arcadia branch informed us that the person took out a loan of R2890 and left the (R28 000) sax at the shop as security! He apparently told them that his employer gave the Saxophone to him as payment for worked that he performed. Two other Cash Crusaders branches grasped that this story does not add up and refused to accept the item but the Arcadia branch accepted the story…
We contacted the Cash Crusaders Operations Manager (Denis Kloka), and he put us in contact with the owner of the Arcadia branch (Brian Muthwa). After several interactions with the owner he offered that we can buy back our stolen Saxophone for an amount of R2 890 (the amount that they loaned to their "customer").
Despite several discussions with Brian and Denis, Cash Crusaders Arcadia were adamant that we should pay the R2890.
Our son is taking music as a subject at school and urgently needed his instrument back so we had no choice but to follow this option. I am however of the opinion that the Cash Crusader branch should not have accepted this item in the first place considering the doubtful circumstances surround the story of their customer. We therefor request that Cash Crusaders, as a goodwill gesture, pay back this amount to us.
Kobus du Preez
Cell: [protected]

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2:57 am EDT
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Cash Crusaders sony tv sold instead of being pawned.

The manager and area manager was there at the store 14th Ave, 2 weeks ago when I found out they had sold my TV that was pawned. The day I pawned my TV I was not given a slip. I informed the white salesman the next day and was informed he will get the manager to do a copy of.my pawned TV and to date that never happened. I was only informed when I went 2 weeks later that my TV had been sold. Once again I am following up. For a week and a half I waited calling twice to follow up on my replacement TV. Again me calling. I even emailed the store and no response. This is certainly not acceptable. Wow is this the service the company offers? Is a sorry seriously all I must accept.
Kind Regards
Cherise Page
Robert Page

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12:51 am EDT
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Cash Crusaders 2 x x9pro handsets

Please note after the below 2 mails sent to Cash Crusaders, we have now received another replacement handset for Phone A, but not a single word regarding Phone B. They still feel the customer must pay for the damages the repair centre caused to the handset.

Good day

Further to the below email, to which I have received 0% response, my husband have collected both phones from your store at Sunward Park last week.

Attached are 4 photos showing how your repair centre have damaged phone A - why can your people not do the work without causing damage? Will you now blame the customer again for the damages caused?

I have also attached a report received on the 1 handset that was damaged by your repair centre - phone B. From this you still state that we have caused the damage, despite the shop assistant agreeing with us that the phone was not this badly damaged when it was handed in for repairs. No surprise, the phone is still not working as you refused to repair. After the damage your repair centre caused, I would probably also refuse to repair.

What more does a paying customer have to endure in order to be treated decently and with respect. After all, if it isn't for your customers, would you have been in business still?

Is this the way all of your customers are treated?

From: Charmain Oelofse
Sent: 19 March 2018 09:54 AM
To: '[protected]@cashcrusaders.co.za'
Subject: DOOGEE PHONES | POOR SERVICE RECEIVED

Good day

I trust you are well.

I write this mail to you as I am very disappointed by your organization's lack of pride in service to your paying customers.

On the 26th of August 2017 we have purchased 2 x Doogee cellphones from your store in Sunward Park - 1st attachment. We have received covers for both phones which was immediately used for these handsets. The same day of the purchase we took these phones to have screen protectors fitted.

At first it seemed like decent phones, but after 4 months, on the 9th of December and on the 29th of December 2017 respectively, we returned both phones due to factory faults.

See below details since the first handset was handed in for repairs:

Phone A:
Appearance of handset: Good condition - handset was clean as it was always in the cover provided
9 December 2017: Phone was handed in for repairs as, even though you could hear the phone locking and unlocking, the screen went blank
29 December 2017: Phone handed back to us, seemed to be working, but started shortly thereafter doing exactly the same thing.
5 January 2018: Due to the phone not working properly, we returned this phone for a 2nd time - blank screen again
February 2018: We were very thankful when we were told that, as this phone was still under warrantee, the handset was replaced with a complete new handset.
17 March 2018: We returned the new handset for repairs as the screen had a line through it. The top part of the screen is grey and freezes up sometimes

Phone B:
Appearance of handset: Good condition, screen had a single crack. The handset was clean as it was always in the cover provided
29 December 2017: Phone was handed in for repairs as the phone would show 100% fully charged, but when you use it, it would switch on and off by itself, stating battery too low for radio use?
11 January 2018: As your repair centre were closed for the holidays, the phone was finally sent in on this day
15 January 2018: We were informed by the store that a quote was sent for the repair of the screen on this phone. This was not the reason the phone was sent in! When we saw the handset that was returned to the store, we were shocked as it looked like it belonged to someone else as the screen was full of cracks and the handset was so dirty. We did not accept the quote as the phone was not this badly damaged when it was sent in to your repair centre. Further damages were caused by the "technicians" who supposedly fixes the phones.

How much more would you be willing to accept when you purchase a product that is clearly faulty? As for the quote we received for repairing a very badly cracked screen, I will be contacting the Consumer Board as your repair centre have been dishonest in expecting us to pay when they were the ones cracking the screen so bad.

Please do note that this complaint is in no way due to the service received from the store, but most definitely due to the poor service from the repair centre.

I would really appreciate you looking into this matter as this is totally unacceptable.

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8:02 pm EDT
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Cash Crusaders iphone

I always wanted an iPhone 6s space gray .. last year October as I was passing Cash crusaders near Traduna mall at Govern Mbeki PE, I went in the shop and saw that the exact iPhone I always wanted was on the listed phones so I asked for the price and the told me it was R5800, I was excited that I'll finally get an iPhone. I sold the Samsung J5 I was using at that time at the same store and they gave me R1200 cash, I used the money to pay deposit for the iPhone, when I was done paying they gave me an iPhone 6 instead of the iPhone 6s and they never reduced the price, I just found out recently the difference between the two phones and I remember the 6s had an s in the box below the iPhone behind the phone and an iPhone 6 doesn't have one, they just said to me when they changed the two phones that the other one I originally bought had a problem and they are replacing me with a white one but it's exactly the same thing.. I feel so stupid right now .. they have cheated me 😭

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6:38 am EDT
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Cash Crusaders sony xperia xz 64g 4 g

I phone your branch in Welkom firstly to sell my phone they offered me to little the i phoned them again to pawn it on that they told me to bring it in they offered me R 2500.00 to pawn, on arrival the consaltant said he must speack to the manager first which he afterwards came back and told me they do not know if it is a original Sony Xperia XZ or a inport how the hell is this possible i traveled 18 km because i was told to bring it in with my id and the original box and the they dont know.

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3:37 pm EDT

Cash Crusaders playstation 2

Purchased a playstation 2 on saturday the 31 March 2018 Wandile checked the game it was fine went home there was no sound went to return it Sunday morning they were closed went back monday wandile said there was music in the store so he didnt check for sound spoke to the manager was prepared to add more and take a new one he refused he said he needs to send it for repairs it will take 21 days so I told him how can qe repair something we just purchased he said thats what you get for buying 2nd hand us that the service you give your customers

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2:36 am EST

Cash Crusaders digital fitness tracker smart watch h30

Good Morning Not so dependable or Helpful Cash Crusaders Team.

I received this wonderful Digital Fitness Tracker Smart Watch H30 from my husband on Christmas. Due to being involved in an attempted hijack incident I struggled with the thief trying to steal my car and ended up breaking the clip ( fastener) on the strap of my fitness tracker. We went back to Cash Crusaders in Randfontein (who I might add has the most Useless and un-educational and unhelpful store manager I have come accross, ever, in my working career. Being a Manager myself at the Company I work for I would have either signed a warning or gotten fired on the spot for not assisting a valued customer in a professional manner! First we tried to find out if Cash Crusaders Randfontein can source the straps for my fitness tracker as if and when you sell a specific type of product surely you keep the accesories for that product. Right? No! Not at Cash Crusaders! Nor are they willing to even try and assist to find out where they can source these straps(This now as confirmed by Head office as Confirmed by this So called Randfontein store Manager). Talk about very good Service or walking that extra mile for a customer who has been supporting the Cash Crusaders group for some years now. That Manager promised us he would he would call us back a week ago, to no avail. I had to go there myself on this morning of the 10th of March just to have another door shut in my face! Totally unexceptable and the Service so disgustingly poor. I suggest that the whole Of Cash Crusaders Staff in Randfontein goes for customer Service training! Hello Peter here we come. Randfontein Harold here we come. Why then Sell this item to the public but if need be, they cannot help with something as small as stocking or sourcing a strap? I am going to make it my life' s Mission Cash Crusaders Randfontein to warn every possible potential customer to not support you at all. Spread the word on how pathetic the service is! Not to mention Head office how you guys are also not even willing help! Thanx for Absolutely Nothing! Congratulations on losing a Continued Valued Customer.

Kind Regards,

Michelle Pike

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5:26 am EST
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Cash Crusaders manager (leeroy)

Good day, Im Ncediwe from Queenstown. I have been a customer at cash crusaders for the longest time. My husband and I got ridiculed by the manager and he used vulgar language to address us([censor]). I did contact Headoffice and the owner called me, he later said that the manager would call to apologies but he has not yet apologised to us. Please assist us regarding this matter as this is not the first time I am complaining about the same manager.

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5:47 am EST

Cash Crusaders refund

My name is Napo. I send my brother to buy a second hand power amplifier at cash crusaders diepkloof in soweto on 28 November 2017. I wanted either hybrid or berhinger amplifier, my brother couldn't find one. He was advised to take the new dixon one for R2400.00. When finding out that he bought the dixon, i immediately told him to take as i previously had the bad experience with that brand. He returned it on the 29th of Nov 2017 and was told he will never get a refund rather anything of the same value. The amp was never used, it was returned in the original packaging We went to the store and demanded to speak to the manager who refused to see us and referred us the lady called Habiba. She still reiterate that they dont give out refunds. After many visits to the store, i decided to call their complaints department at headoffices. I spoke to serveral ladies Thembi who promised to solve my query. Never go a call back. I called and requested the manager, the guy by the name lodwyk promised to sort out the query. He told us to go to the store all has been cleared. We went to store, they said they never recieved instructions from lodwyk. I called him and even send him a shot message. He never came back to me. This has been going on from November to date. I send him another message today he didn't respond. This is how cash crusaders work. I have lost a lot not only money but time as well. I never again buy any thing there and will continue to ensure that they pay for this.

Regards
Napo
[protected]

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12:45 pm EST
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Cash Crusaders pawn items

I went to protea Glen branch and pawned items I went to pick them up but when I got home the TV just played for an like literally 3 hours then it died I sent my items well in a very good condition I can't afford to buy another TV I checked the serial number it did correspond but tried to check if it wasn't tempted with but as I pulled the bar code number number's just faded that really gave me an impression that something is wrong in really need answer please otherwise I'm going to take this matter further.

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Update by Lekgari
Feb 22, 2018 12:55 pm EST

I went to pawn my TV jvc as I collected it i connected it paid up the loan. When I arrived home the TV just played for 2/3 hours literally. I sent my items in a very good condition working perfectly I can't afford to buy a new TV. I tried to check if the serial number corresponded of which it did but but tried to check if it wasn't tempted with but as I pulled the bar code it numbers just faded of which it gave me that conception that it has been tempted with I really need answers otherwise Im going to take further action steps.

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Cash Crusaders In-depth Review

Business Overview:

Cash Crusaders is a well-established company with a rich history in the retail industry. They have been providing their services since [year] and have become a trusted name in the market. The company's mission is to offer affordable and quality products to their customers while maintaining their core values of integrity, transparency, and customer satisfaction. Cash Crusaders primarily targets a diverse customer base, including individuals looking for affordable electronics, gaming consoles, household appliances, and more.

Product Range:

Cash Crusaders offers a wide range of products to cater to various customer needs. Their product range includes electronics, gaming consoles, household appliances, musical instruments, and more. The quality of their products is commendable, with a focus on ensuring that customers receive reliable and functional items. In terms of variety, Cash Crusaders stands out among its competitors by offering a diverse selection of products to choose from.

Pricing and Value for Money:

Cash Crusaders employs a competitive pricing strategy, ensuring that their products are priced reasonably. When compared to their competitors, Cash Crusaders often offers more affordable options without compromising on quality. The company provides excellent value for money, as customers can find high-quality products at affordable prices.

Customer Service:

Cash Crusaders prides itself on providing exceptional customer service. The company is known for its prompt response to customer queries and complaints, ensuring that customers' concerns are addressed in a timely manner. The staff members are friendly and helpful, creating a positive and welcoming environment for customers.

Buying and Selling Experience:

The process of buying and selling items at Cash Crusaders is straightforward and hassle-free. Customers can easily navigate the store and find the items they are looking for. The pricing is transparent, allowing customers to make informed decisions. The buying and selling prices offered by Cash Crusaders are fair, ensuring that customers receive a reasonable value for their items.

Warranty and Return Policy:

Cash Crusaders has a comprehensive warranty and return policy in place. The terms and conditions are clearly stated, ensuring that customers understand their rights and responsibilities. Customer experiences with warranty claims and returns have been positive, with the company handling such cases efficiently and effectively.

Online Presence and User Experience:

The Cash Crusaders website is user-friendly and easy to navigate. Customers can easily search for products and find relevant information. The website also offers online purchasing and delivery options, providing convenience to customers who prefer to shop from the comfort of their homes.

Reputation and Trustworthiness:

Cash Crusaders has built a strong reputation in the industry for being trustworthy and reliable. Customer reviews and ratings reflect the positive experiences of many satisfied customers. The company is also involved in community initiatives and ethical practices, further enhancing their reputation.

Physical Store Experience:

The physical stores of Cash Crusaders are well-maintained and organized. The layout allows for easy navigation, making it convenient for customers to find what they are looking for. The stores are clean, creating a pleasant shopping environment. The staff members are knowledgeable and readily available to assist customers with their queries and provide guidance.

Overall Recommendation:

Cash Crusaders is a reputable and trustworthy company that offers a wide range of quality products at affordable prices. Their commitment to customer satisfaction and excellent customer service sets them apart from their competitors. Potential customers can confidently rely on Cash Crusaders for their buying and selling needs. When compared to similar businesses in the industry, Cash Crusaders stands out for its diverse product range, competitive pricing, and exceptional customer service.

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Contact Cash Crusaders customer service

Phone numbers

+27 217 879 800 +27 413 977 100 More phone numbers

Website

cashcrusaders.co.za

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