SUBMIT A COMPLAINT

Cash Crusaderscell phone, - doogee x70 and doogee x90l

1
L Jan 30, 2020 Review updated:

Dear Si r/ Madam

We act on behalf of Mr. Oliphant, who is a legalwise member, and as such entitled to our assistance.

Kindly find attached hereto, the following for your kind attention:

1. Cash Crusaders Tax Invoice;
2. Emails to Cash Crusaders.

Our instructions are, that during October 2019, our client purchased a Doogee X70. During December 2019, our client's Doogee X70 began giving problems, and our client then booked same in at your Uitenhage branch for repairs.

Our client was after time, contacted and informed that the Doogee X70 cannot be repaired, as the inside board is faulty, and the parts cannot be found. Thereafter, our client was told he cannot be refunded, and is to take a different phone in place of same, namely, a Doogee X90L. Kindly note, at no point did our client want another phone in place of the faulty one, and wanted a refund, of which your Uitenhage branch refused.

According, to the NCR, at no such time, can a client/customer be refused a refund, if and when the purchased item, is faulty, and unable to be repaired, and not due to the client/customers wrong doing.

In light of the above, we hereby request, that our client return the Doogee X90L, and be refunded in full, in order to amicably finalise this matter, without having to proceed with further legal steps.

Kindly provide your urgent response herein.

Responses

  • An
    Ann-abell Feb 04, 2020

    I'm having the same problem as above with my two daughters phones I bought in November 2019. I bought the phones as a Xmas present and I went back the same day with the phone not taking/ reading that there is a sim card in. I went back every day and then all of a sudden both the Dooggee phones dont want to charge and not it doesn't switch on at all. Its been in for repair for 3 weeks already and now telling me the small little crack in the corner is causing the phone not to come on and also that is why the battery dont charge. I have never heard something like this in my life. Now they also say the other one has software issues. I'm taking this further. I just spoke to the Branch manager and told me I need to pay R820 to fix the phone and replace the battery. My kids didn't even use the phone for a week and its my fault that the battery doesn't work.
    Why do they sell something to you and say you have warranty on it and then all of a sudden you have to pay..

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