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CarTrawler review: refund not received in 12 days

E
Author of the review
2:57 am EDT
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Resolved
The complaint has been investigated and resolved to the customer’s satisfaction.

I rented a car from the CarTrawler via Austrian.com on 9 August for my stay in Poland (PL420158960). However, after I read a lot of complaints about the company that they work at Krakow airport (Global Car Hire) I cancelled my booking. CarTrawler sent me an e-mail on 28 August stating that my cancellation was successful and that they will refund within the next 10 business days, however, they have not refunded the amount (128.78 EUR including the insurance).
I request my refund to be paid immediately.

ERDAL EMRE CECEN

Update by Emre Cecen
Sep 10, 2019 2:01 pm EDT

My refund was paid on time. I was misinformed by my bank.
I am sorry for the inconvenience.

ERDAL EMRE CECEN

Resolved

The company refunded my payment on time. I was misinformed by my bank. I am sorry for the inconvenience. Erdal Emre Çeçen

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