CarTrawler
reviews and complaints

RESERVATION N°[protected]
REF : ES563768590

06/06/2019
13/06/2019

OPEL CORSA 23.037 KM

J'ai loué une voiture chez "OK RENT A CAR " à Séville pour 5 jours. Je reçois une Opel Corsa qui a 2 ans et 23.037 Km.

Je reçois une feuille vierge pour faire le Check-out et je note les coups et griffes qui sont bien visibles et nombreux sur ce véhicule gris foncé.

Au retour Check-in on fait le tour, tout est bien, mais le capot comporte des griffes légères sur le vernis qui sont des griffes de nettoyages par leurs car-wash à rouleaux ! Ils me les incombent !

Je leurs fait remarquer que je n'ai rien à voir avec ces légères griffes dans le vernis et qu' avec du polish ça disparaît directement...

Ils m'ont retenu 260€ . Rien voulu entendre.
Je suis sidéré !

I have booked a car trough Brussels Airlines ref : GB508981510 on 4 february 2019 for my travel in Scotland with unlimited km. At the airport of Edinburg, the company Blue Motion ask me to pay 58, 50 pounds for unlimited mileage. This company was not aware. So I want to be refund on my banking number be [protected]. Hereby a copy of the document.

RESERVATION N°[protected]
REF : ES563768590

06/06/2019
13/06/2019

OPEL CORSA 23.037 KM

J'ai loué une voiture chez "OK RENT A CAR " à Séville pour 5 jours. Je reçois une Opel Corsa qui a 2 ans et 23.037 Km.

Je reçois une feuille vierge pour faire le Check-out et je note les coups et griffes qui sont bien visibles et nombreux sur ce véhicule gris foncé.

Au retour Check-in on fait le tour, tout est bien, mais le capot comporte des griffes légères sur le vernis qui sont des griffes de nettoyages par leurs car-wash à rouleaux ! Ils me les incombent !

Je leurs fait remarquer que je n'ai rien à voir avec ces légères griffes dans le vernis et qu' avec du polish ça disparaît directement...

Ils m'ont retenu 260€ . Rien voulu entendre.
Je suis sidéré !

Dans l'attente de vous lire.

Dear sirs,

I reserved a car through Brussels Airlines (reservation number IT607803550 Flight SN3207 driver Jean Michel Foidart. I got the voucher from Cartrawler confirmation number: [protected]
rental number IT607803550
Compte :[protected]
Couverture assurance premium + Axa Remboursement de dommages
Adhesion number G001BELIT607803550
nom du plan CTG001BEL 22 € Date de début 10/06/2019 Date de fin 11/06/2019
I was supposed to pick up the car at Venice airport 10 june at 23h15.
As planned I arrived at the airport, and at the Europcar counter.
The clerck "Antonio" said that the system was blocked and refused to rent the reserved car. He said that the system was blocked because it is not an Europcar reservation but through a customer service in Belgium called cartrawler. He claimed that he could not see my reservation because it was blocked at Cartrawler He refused to accept my credit card and to deliver the reserved car. He gave me the E-mail address and phone number of the customer service Europcar in Italy but said that the office was closed and that there was no way get the situation solved this night. He then told me to leave in a very impolied way after attempting to cancel himself the reservation and the prepaid credit car payment !
As a result, I was not able to get the reservation and paid for nothing in return a car reservation and an additional insurance from AXA.
I will not accept to pay for these services that were not provided because of a technical problem from either Brussels Airlines or Cartrawler.

Please confirm that you have cancelled all payments
Sincerely yours

Professeur J.M. Foidart

Hello,
I rent a car through your platform with Hertz at aerport Casablanca Mohamed V from june 6th 2019 to 23rd june 2019.
My flight was cancel without any prior notice.
I advised Hert that due to this cancellation i will not be able to pick up the car at the expected time.
I received an email from hertz saying they will keep the car until june 7th (see attached email)
However when i came to pick up the car when I arrived with a new flight as of 7 June, Hertz told me they did not have any car for me, they were not informed of my delay, and they will not take any money from my booking
Thefore i was constraint to rent a car in an other shop.
As a consequent, as Hertz did not provide me with a car, and you Cartrawler has already debited my account, I Kindle request to refund me in a timely manger.

Regards

MR FLAYOU Fouad
Fouad.[protected]@gmail.com
+[protected]

Cartrawler Case Number [protected]

The issue that I have experienced was: I hired a people carrier through Ryanair Booking number GB501337590 from Belfast International Airport on 30th May 2019 with Easirent

Easirent did not have the Vauxhall Sharon I paid for £220.93 and no other vehicle to carry 6 passengers. We asked for 2 smaller vehicles but was told nothing was available due to the bank holiday in Ireland.
After asking at all the car hire desks we then had to hire 2 of the smallest vehicles available at the airport from Budget Hire at a cost of £184.46 each total £368.92.

It occurred on: 30/05/2019

This meant that I have therefore payed £368.92 on top of the agreed payment of £220.93 due to no fault on my side and expect this payment returned, not to mention the stress and inconvenience caused.

Pay me the additional amount of £368.92 that I had to pay at the airport as I have already payed the agreed amount of £220.93 for the car hire

I look forward to your prompt response on this matter. As recommended by Trading Standards, I would like to keep a complete record of my case, so please reply back via this email account.

Yours faithfully,

simon lowry

Booking reference number GB501337590
7 Stanway Street
Stretford Manchester
m32 0jl

ES526780750 booking number name Christopher Orpin pick up from fuerteventura Airport on 31may 19.. Paid for car as I have before from other company's but this time gold car refused to give me car under girlfriends debit card as again I have done before with other companys basically paid with my debit card but hers was going to be used for the car if accident etc so after a lot of shall I say pissing around she got it after paying another 167 on top what an absolute disgrace why was her card not accepted straight away anyway I'm not happy and want this looking into regards Chris orpin

I saw an advert for a car hire for a week on CarTrawler, the ad stated that the price was all inclusive and there were no hidden charges. I paid the quoted price in full. At the Interrent Car Rental desk I was charged €270 more. I explained I had paid in full and bought my own excess insurance cover but the agent would not allow me to take the car without paying the charges . It was midnight in Malaga !
I contacted CarTrawler and was advised it had nothing to do with them and directed to Interrent. I believe this is their responsibility

My booking number is GB577025470, booked on 30 April.

I requested and paid for the additional insurance from your partner Allianz. However I have not received any insurance documents or confirmation from them.

I have emailed them twice without reply. This is really disappointing; my journey starts tomorrow and I pick up the car from Hertz on Thursday this week.

I'd be grateful if you can advise Allianz to provide the insurance documents, they are not listening to me.

The Worldpay payment advice details are here:

Authorisation Date/Time: 30/Apr/2019 04:17:51
WorldPay's transaction ID: CTWAE_DC1612A5B5514D8CAE5CB70B3B58D942_GB577025470

I look forward to hearing from you shortly.

[protected]@ae.ibm.com

I have ordered a car for rent (car reservatuon no: DE535980710) via Ryanair (CarTrawler) company. I have read all rules, I also written flight no. in my order. I do not understand why your company stole 10€ from my bank account without any permission. Car has been delivered back after order on 26-03-2019 but money from my bank account have been taken on 28-03-2019. Because of this theft I will be forced to contact the police.

I enclose Rental Agreement.

Regards,
Rolandas Kulevičius

Op 3 mei 2019 om 16:30 heeft Vliegwinkel.NL het volgende geschreven:

Beste Job,

Neem contact op met onze partner CarTrawler om een huurauto te boeken. We hebben geen toegang tot hun reserveringssysteem.

U kunt telefonisch contact opnemen met CarTrawler op [protected] uur per dag, 7 dagen per week) of op hun website: https://www.cartrawler.com/

Met vriendelijke groet,
Vliegwinkel.nl klantenservice
Harsha

On Thu, 2 May at 10:07 PM, Job Heezen wrote:

L.S.

Ik heb onlangs een auto gehuurd via Uw organisatie ( zie bijgevoegd res. nr. )

Mogelijk is dit een nieuwe partner van U maar de auto verhuurder ( Klass Wagen ) voldeed op geen enkele manier
aan de standaard normen.

Ik ben een regelmatige autohuurder en ik heb zover ik mij kan herinneren nog nooit een auto ter beschikking gehad
met zoveel gebreken.
Het zal er mee te maken hebben dat de auto al een behoorlijk aantal jaren oud was met 137.535 km. op de teller.

Om een idee te geven van de kwaliteit van de auto geef ik ff een lijstje met geconstateerde gebreken :
- defecte wiellager ( s )
- versleten remmen
- continue storende en niet werkende parkeersensoren
- diverse roestplekken ( o.a. op motorkap ) en schades
- met plastic trekbandjes bevestigde wieldoppen
- half werkende binnen en buitenverlichting
- onbalans in meerder wielen waardoor rijden tussen 110 en 130 km./uur vrijwel onmogelijk was

Ik heb eventueel foto's ter beschikking om e.e.a. aan te tonen.

Wat me ook erg gestoord heeft is de wijze waarop de verzekering opgedrongen werd.
Ik had de keus om te kiezen tussen een aanbevolen verzekering ad € 120, - of een borg van € 1200, - indien ik niet
akkoord was met deze € 120, -.
Gezien de staat van de auto denk ik dat deze borg ongeveer gelijkwaardig was aan de waarde van de auto.
Bij weigering van deze verzekering had er ook eerst een schaderapport opgemaakt moeten worden van de auto,
iets wat gezien de staat een vrijwel onmogelijke opgave zou zijn geweest.

Wat ook niet bijdroeg aan het vertrouwen in de verhuurder was de lokatie ergens in een tijdelijk braakliggend terrein
in een buitenwijk van Boedapest met in container als kantoor en zonder balie op het vliegtuig. Op afroep komt een
shuttle bus langsrijden om de huurder te vervoeren naar deze locatie.

Al met al had het meer weg van de bekende "rent-a-wreck " dan van een reguliere verhuurmaatschappij.

Ik ben zeer benieuwd naar de uiteindelijke afrekening en wil graag Uw reactie op deze mail.

Groet, Job Heezen. ( 06-[protected] ).

I am not writing my personal details here as it seems nobody takes care of complaints but I rented a car through you, the money was taken from my account, quite a sum may I add and I never received any proof of purchase. My flight was landing quite late so not knowing if the car would be there for me I booked from another car rental company which sent me confirmation straight away. I know full well that I will never see my 234 euros back but I want you to know that I will never book through you again and that I will make sure the people I speak to through my job ( international travel)
do not put their business towards you either.

I booked a car online thru cartrwler.com for March 22-24th, 2019. Cartrawler reservation #US544598150, Thrifty was H9771014129. Upon arrival the lady took my capitol one CC and said it was not embossed, so I gave her my Fifth Third bank which was, then showed her my DL, Sams club card and concealed weapons permit. She then claimed they do not allow rentals with just a debit card if there was no flight from or to the airport, so I showed her my confirmation flight with Spirit that was leaving the day I was to return the car. She kept going back and forth, my CC was not correct, I did not show enough identification, I did not have a flight. I informed her again, and again, that I did have all that, it was in her hands. She REFUSED to rent me the car and said she would cancel it and I would get a refund. Guess what? No refund, so went thru cartrawler and tried there, they said I did not show proof (how do they know, they weren't there when I went to pick up the car!). I tried to fight it with my bank, but their hands are tied as cartrawler sent them information that I did not show valid proof, nor valid id, nor valid credit cards. No mention of them not allowing a rental without a flight leaving or arriving, which was part of my initial claim as to why the Thrifty lady would not take my money. I went two kiosks down in tears and had no problem getting a car from Alamo. I was refused service, perhaps the lady behind the counter was new, or just in a bad mood, but I was not given the car and was told she would cancel it and money would be refunded, but since I did not pay thru Thrifty site, they don't care and cartrawler just says I did not have valid form of credit, yet my payment was accepted online when I reserved this vehicle. They charged me $36.44 for services not rendered. I feel both Thrifty and CarTrawler are doing this for extra money in their pocket. I gave the lady everything she asked for, yet she is the one who refused me the car, leaving me without a refund and having to find another service who did not give me any trouble. I spent an hour trying to get this car from Thrifty.

I would like to raise a complaint over the way my recent car hire booking was handled.

My flight was scheduled to arrive at 23:20 on Thu 2nd May, but due to a delayed departure at Gatwick my EasyJet flight arrived late and it was just after 00:00 until by the time I got to the car collection desk. When I presented my booking voucher to the desk, I was presented with the following charges which the agreement I have with you clearly states were already covered, namely;

A 40.00 Euro fee for arriving past 00:00.
I queried this with the agent as it states in the agreement that there would be some one to meet me, but no mention of any additional fee. The agent reviewed his agreement and could find no mention of a fee, but still insisted on charging it to me.
A 40.20 Euro reservation fee for Fuel which would be returned if the same fuel level is present.
This would be acceptable IF the hire car was full as stipulated on the contract. The fact that it is only 60% full makes it very difficult to ensure that the same fuel level is present on return - when adding fuel I would have no idea what the fuel indicator is showing.

I would also like to complain very strongly about the attitude of the agent Ricardo Paez I was dealing with. A number of his comments were extremely sexist, for instance when offering the additional insurance premium he was implying that as I was a woman driver I was bound to have an accident. He was also very unfriendly in dealing with the questions I raised as outlined above, and in the end he told me that he was unwilling to answer any more of my questions and that I should take the car and go.

I would like the original contractual agreement to be honoured, and to return the 80.20 Euro that I was surcharged when collecting the car. I would also like a full apology for the way I was handled by the car collection agent. I make many trips to Alicante each year and I do not wish to have to go through this same experience again.

My name is Filipe Goncalves and I had a reservation for 7am but My flight only arrived at midnight same day. When I went to pick up the car they told me I had no reservation because it was cancelled showing as "no show".

I would like to proceed to the refund of this transaction because I had to reserve a new car with a new agency.

Please let me know how and when you can process the refund.

Thank you

Ik had een wagen gereserveerd via uw website .
Af tehalen bij Keddy in luchthaven Malpensa Italy op 13 april en die is betaald met Amex. 123.57 euro en 51.21 euro op naam staelens kurt ...
NU blijk uw partner Europcar nog eens 168.79 euro te hebben afgehouden Res [protected]..
Graag duidelijkheid...
In bijlage de faktuur gekregen van uw partner let uw refertenr vermeld.
Mvg
Staelens Kurt

Bonjour,

Le 08 Avril je me suis présenté pour prendre un véhicule loué par le biais d'internet à votre agence Firefly de l'aéroport de Blagnac. (FR558801790 01066768)

Votre personnel m'a confié des clés et indiqué un emplacement.

J'ai fait le tour extérieur du véhicule, sans problème.

J'ai ouvert le véhicule pour en prendre possession et là, j'ai immédiatement été surpris par le degré de saleté.

Coulures sur les portes, idem sur les sièges, volant gras, morceaux sur le sol et dans les vides poches des portières...

je suis retourné à l'agence, j'ai dit que le véhicule était sale et non louable dans cet état.

Une personne est venue avec moi pour constater et m'a dit que pour lui c'était OK, le véhicule avait été nettoyé.

Je lui ait donc dit que cela devait être une farce car il ne pouvait pas me tenir ce type de propos face à ce niveau de saleté.

Il m'a indiqué avoir lui même nettoyé le véhicule et m'a alors déclaré : "vous croyez quoi ici c'est du low cost, si vous voulez je vous passe un aspirateur !"

Je pense que ce monsieur à passé les bornes, je lui ai indiqué que j'allais prendre contact avec sa hiérarchie car il faisait beaucoup de mal à la société FIREFLY.

Nous sommes retournés à l'agence, n'ayant pas d'autre véhicule de même catégorie, nous avons annulé la réservation.

J'ai donc été dans l'obligation d'aller voir un autre loueur ce qui m'a généré un surcoût. (Doc à suivre)

J'ai depuis constaté que j'ai été facturé et prélevé de 509 € 74 le 8 Avril.

Merci donc de procéder au remboursement de cette somme car l'annulation est totalement imputable à votre société.
Pour info, je loue des voitures 9 mois de l'année depuis 6 ans et c'est la première fois que l'on tente de me fournir un véhicule impropre à la location.

Bien cordialement

--
Franck UDRON

+[protected]
Opérations Industrielles/Supply Chain Management
9 rue de vieux pont
31600 LHERM

Bonjour,
J ai voulu louer une voiture pour mon séjour à Dubai. Je suis volontairement passé par le site d Emirates, gage pour moi de serieux.
Le moteur de recherche m envoie directement sur Avis( encore mieux, une enseigne connue et reconnue). Je peux effectuer la réservation avec ma carte qui est débitée de 433€. Or je n ai pas pu récupéré la voiture car on ne peut pas laisser la caution avec une carte de bleue VISA française, appelé communément carte de crédit partout en France.
Pour bloquer une caution, soit disant impossible.
Pour débuter 433€ sans fournir la prestation, aucun problème
On m a refusé la caution en liquide.
Aucun contact a l aéroport pour nous aider et trouver une solution . Seulement « sorry sir » mais ne vous inquiétez vous aller être débité (et dépité).
Comment peut on laisser réserver et payer avec une carte qui ne sera pas acceptée
Comment peut on ne pas mettre une alerte pop up quand vous savez la confusion évidente sur une carte de crédit dans la désignation française
Comment peut on en tant qu Emirates passer par un intermédiaire injoignable
Comment peut on ne pas répondre à un client et afficher un pop up ( tiens donc) de pb technique depuis 2 jours sur le formulaire client.

Je vous remercie par avance de procéder au remboursement de la location de voiture dont je n ai pas pu bénéficier, soit 433, 19€.

Cordialement
Matthieu Trentesaux

J ajouté que j ai déjà fait cette démarche et envoye des emails sans aucun retour à ce jour.

Booking Reference Number:AE567717870
Confirmation no. 03104083FR3

It is not a complajnt but confusion. I am trying to cancel my booking for a car at Hobart Airport in Tasmania, Australia on 19th May 2019. My email address is david.w.[protected]@gmail.com-

Your system finds the booking, I confirm cancellation but the system then tells me its an invalid booking reference even though its coreect and the kne if found. Can you please cancel

ManY thanks

David John

david.w.[protected]@gmail.com

I made an online reservation on 28 March, 2019 to rent a car Reservation Number=
US550151550, my credit card was charged by an amount of USD 396.46 . it was mentioned that the amount Payable at counter = USD 211.63
this message appeared on my voucher "This charge was made by Etrawler Unlimited Company, registered in Dublin, Ireland and it will appear on your credit card statement as THRIFTY."

when I arrived at Salt Lake International Airport to receive my rented car, I was given Rental Agreement No: [protected], with a total amount of USD 743.45,

when I returned the car on the 13 April, 2019, my credit card was charged by the full amount of the USD 743.45.

so my card was charged for USD 396.46 + USD 743.45 = USD 1139.91

I need to refund the amount of USD 396.46 which hasn't been subtracted from my total amount.

Regards