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CarTrawler review: never rent here

J
Author of the complaint
4:23 pm EDT
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I placed a reservation and had never used this particular card online at all. Within one day, my account was hacked for over $6000. My bank had to immediately discontinue my card and mail me another one. I was working out of town, and my bank is a local bank to my home. Although I had paid for the car, cartrawler would not let me get the car because they needed an active card and I had not yet received mine. This is understandable to me. BUT, for a $94 rental, THEY KEPT $65 OF MY $94 FOR AN ADMINISTRATIVE FEE! Really?

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1 comments
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E
Sep 26, 2019 3:00 pm EDT

Horrible service. Unauthorized use of money, due to unavailable credit cards for deposit, but yet they accepted my debit card for rental, never gave me a car and never refunded my money from debit card. I will keep going with complaint!

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413 complaints
11 resolved 402 unresolved

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Classon House, Dundrum Business Park, Dundrum, Ireland
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