The complaint has been investigated and
resolved to the customer's satisfaction
Carrier Corporationcarrier a/c outside unit warranty

R Jul 17, 2018
This review was posted by
a verified customer
Verified customer
Review updated:

My Carrier A/C unit and furnace were installed in July of 2016. This past Saturday, July 14, 2018 my air conditioning stopped working. I had to get a technician from the company that installed the unit on overtime because it was so hot and I have a sick dog. The tech found out that the compressor needed to be replaced. I paid $7500 two years ago and now have to pay $168/hour times the amount of hours it needs to repair the system. I should not have to pay this after two years and it is a financial strain on me as well. I am so disappointed by this and your "warranty". After only two years Carrier should be picking up the labor cost, not me. I shopped around and was told Carrier was a good brand but I am having second thoughts about my purchase now and am concerned for future repairs. I have the work scheduled for this Friday and at that point it will be almost one week that I have not had any air conditioning in July. I would appreciate a response back to discuss this further and I am happy to send you whatever documentation you need.

Thank you,
Robin Donaghy


Carrier is working with me on this.


  • Re
    reginalda hernandez Aug 26, 2020
    This comment was posted by
    a verified customer
    Verified customer

    My carrier unit was intalled in 2014 in 2016 we had to pay 642.22 in 2017 the unit stop working it was the Evap. coil the part was cover under warranty, but the labor was1754.40 and two weeks ago again the unit stoped we called the technicianand again the Evap.coil it is the one needs to be replase and warranty cover the part the problem is the labor cost 1702.00, I wonder if this is last time needs to be replace or what is next

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