Carrier United Technologies
Syracuse, New York
United States - 13221-4808
Furnace is INOPERABLE.
We have been struggling with this problem for about a year now.
The furnace initiates it's starting sequence, The inducer motor starts, there is a lot of clicking and finally it fails with ERROR CODE 42.
The inducer motor has been replaced THREE TIMES. ALL other parts on the front of the furnace have also been replaced.
Carrier Infinity ICS 58MVC080-10120
Warranty Registration 1112001352c
We purchased an AC unit model number 24ACC424A0030011 serial 0817E08039 on March 4, 2017 from Estes Services which cost us almost $7, 000 for our downstairs area and the unit stopped cooling during the month of July 2019. We have run this unit for only two summers and now we are being told that the coil needs to be replaced. We are being asked to pay for the installation of this coil which is totally unfair since the unit is not really that old. The Technician told us that the refrigerant had leaked out so we had to pay to have more refrigerant added until the new coil can be ordered and installed. This too is very unusual for a new Carrier unit. We thought that Carrier units were reliable so we even purchased an additional unit from Estes Services on June 20 2019 for upstairs area thinking that these are good units. We don't feel that we should have to pay out of pocket for anything as the technician mentioned that the coil was covered but not the labor. This is very disappointing and unacceptable for a name brand such as Carrier.
2 1/2 weeks ago my installed in April and not used till then new Carrier Seer13 unit went out after being run for 3 days.[ It had evidently tested fine in April in 60-70 degree weather.] I called and got svcman jerry, told him furnace wall was starting to sweat and was cold he said turn off unit. Next day svcman came out and said was a bad motherboard. 2 weeks and 2 missed appointments later [they said each time they would be out and did not show] they came out and replaced mboard and left. I have since read that the test of a proper performing hvac system is how it works on hottest days not cool days; it failed on those three 80-85 days never reaching a temp lower than 81. I have a small ranch home 850 sf on crawl, I tried to tell jerry this on the initial call but he was more concerned with getting unit turned off and a svcman out, and in the excitement I didnt push it, thinking maybe it was a minor problem.
My problem is how do I get him to put in a more effective unit for this home, I will not pay for a new unit after using this one for a grand total of 4 days !!! Please help
I have talked to.Carrier about this unit we had installed in 2017. At the time of installation it.made, and still does, sound like an old loud agitator machine, both in and out of the house.
When I asked the distributor about it I was told to contact Carrier corp., In turn they told me to contact.the distributor. You should have the picture, this just Went back and forth to no avail.
A service rep. Said I should just.live with.the noise until it dies. Lol
The service rep said it sounds like the compressor.
We have spent almost $6000 on this and no one seems to.care because they have their money.
I don't know how a corporation could run a business without fixing their customers problems.
I would like a rep from Carrier Corp to come to my house and check out my complaint.
I have purchased carrier AC from Flipkart on May 2018 and not completed 10 months getting full noise which is not acceptable. I have been reached to Carrier Customer care for the service from last 2 months but they are not responding properly and not at all taking any responsibility. simply use to tell we are raising complain and assigning technician to assist us but no one use to come for service. I really feel bad as they are making money with non working products and no service.
kindly help me to get it service or replace my AC.
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