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Syracuse, New York
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Complaints & Reviews

Carrier United TechnologiesCarrier infinity ics 58mvc080-10120 warranty registration 1112001352c

Furnace is INOPERABLE.

We have been struggling with this problem for about a year now.

The furnace initiates it's starting sequence, The inducer motor starts, there is a lot of clicking and finally it fails with ERROR CODE 42.

The inducer motor has been replaced THREE TIMES. ALL other parts on the front of the furnace have also been replaced.

Carrier Infinity ICS 58MVC080-10120
Warranty Registration 1112001352c

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    Carrier Corporationair conditioning unit - service

    We purchased an AC unit model number 24ACC424A0030011 serial 0817E08039 on March 4, 2017 from Estes Services which cost us almost $7, 000 for our downstairs area and the unit stopped cooling during the month of July 2019. We have run this unit for only two summers and now we are being told that the coil needs to be replaced. We are being asked to pay for the installation of this coil which is totally unfair since the unit is not really that old. The Technician told us that the refrigerant had leaked out so we had to pay to have more refrigerant added until the new coil can be ordered and installed. This too is very unusual for a new Carrier unit. We thought that Carrier units were reliable so we even purchased an additional unit from Estes Services on June 20 2019 for upstairs area thinking that these are good units. We don't feel that we should have to pay out of pocket for anything as the technician mentioned that the coil was covered but not the labor. This is very disappointing and unacceptable for a name brand such as Carrier.

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      Carrier Corporationcarrier ac unit

      2 1/2 weeks ago my installed in April and not used till then new Carrier Seer13 unit went out after being run for 3 days.[ It had evidently tested fine in April in 60-70 degree weather.] I called and got svcman jerry, told him furnace wall was starting to sweat and was cold he said turn off unit. Next day svcman came out and said was a bad motherboard. 2 weeks and 2 missed appointments later [they said each time they would be out and did not show] they came out and replaced mboard and left. I have since read that the test of a proper performing hvac system is how it works on hottest days not cool days; it failed on those three 80-85 days never reaching a temp lower than 81. I have a small ranch home 850 sf on crawl, I tried to tell jerry this on the initial call but he was more concerned with getting unit turned off and a svcman out, and in the excitement I didnt push it, thinking maybe it was a minor problem.

      My problem is how do I get him to put in a more effective unit for this home, I will not pay for a new unit after using this one for a grand total of 4 days !!! Please help

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        Carrier Corporationbryant central ac. unit

        I have talked to.Carrier about this unit we had installed in 2017. At the time of installation it.made, and still does, sound like an old loud agitator machine, both in and out of the house.
        When I asked the distributor about it I was told to contact Carrier corp., In turn they told me to contact.the distributor. You should have the picture, this just Went back and forth to no avail.
        A service rep. Said I should with.the noise until it dies. Lol
        The service rep said it sounds like the compressor.
        We have spent almost $6000 on this and no one seems because they have their money.
        I don't know how a corporation could run a business without fixing their customers problems.
        I would like a rep from Carrier Corp to come to my house and check out my complaint.

        bryant central ac. unit

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          Carrier Corporationcarrier ac problem


          I have purchased carrier AC from Flipkart on May 2018 and not completed 10 months getting full noise which is not acceptable. I have been reached to Carrier Customer care for the service from last 2 months but they are not responding properly and not at all taking any responsibility. simply use to tell we are raising complain and assigning technician to assist us but no one use to come for service. I really feel bad as they are making money with non working products and no service.

          kindly help me to get it service or replace my AC.


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              Jul 17, 2018

              The complaint has been investigated and
              resolved to the customer's satisfaction
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                • St
                  SteveODonnell Jun 03, 2016

                  I build a new home in 2006. The builder installed a Carrier Infinity furnace and air conditioner which cost over $11, 000. In June 2011, the blower motor and module on the furnace failed. Carrier would not honor the 5 year warranty because they insisted the warranty began in April 2006 when the builder installed the unit. The house was not completed until October 2006 when I moved in. I thought they should honor the warranty since it was only two months out of warranty according to their start date but they refused. I then tried to argue that the warranty should have not started in April 2006 since it was new construction and the house was not completed until October 2006. Again Carrier refused. To make matters worse, the replacement motor and module has only a one year warranty even though the cost is nearly $2, 000. Consequently, I will never buy another Carrier furnace or air conditioner. When the time comes to replace the furnace or air conditioner, will consider another brand such as Lenox or Trane. The service company that serviced the unit stated they no longer recommend Carrier because of their poor quality and recommended Lenox or Trane.

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                Carrier CorporationFailure to honor rebate

                My 92 year old mother had a Carrier central cooling system installed. Carrier promised a $300.00 rebate. She was capable of running her own affairs at the time. My complaint is that the form to claim the rebate was so constructed as to increase the failure rate of claimants. Even though they redeclared the same rebate each month, you only had to the end of the month of installation to claim yours. Even worse, the front page of the rebate had a variety of information in large, easy to read print as the deadline, a website, etc. What it DID NOT have was the phone number that was required if you did not have a computer. THAT was on the back page, 7 paragraphs down, and in tiny (maybe 2 point type). Further, it was gray, not black and white. It was hard to find and see, and in effect hidden, especially if you are 92 years old. My Mom passed in November of 2009. At some point I became aware she never received the $300.00 rebate. I talked to and wrote Carrier's "customer service" they were not interested. I complained to the BBB, Carrier's position was unchanged. I wrote to the President of Carrier, whose office sent it back to customer service and they repeat the statement that, "their position is unchanged"

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                  • Ji
                    Jimbo 68 Jun 06, 2011

                    It appears the most recent rebate program from Carrier is also a bit cloudy. For 2011 they are offering a rebate of up to $1250. for "qualified systems". Qualified systems are not identified. You must talk to a dealer. It appears this rebate is a dealer contributing rebate and that a qualified system is up to the dealer to identify and the amount of rebate is also his to determine. This means that rebates can differ from dealer to dealer, based on prices quoted from dealer to dealer, qualified systems can vary from dealer to dealer and the only constant is that the customer will never get a clear picture on savings, if any.

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                  Carrier AC — Warranty services

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