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Carrefourhome food delivery only half delivered

1

Yesterday (14/10/17) I had a home delivery (in Barcelona) organised between 4-6pm.
The delivery man arrived at 3.30, but only brought one box to the door. He said he would return with another box. I live on a second floor flat so by the time I looked on my balcony he and his van had disappeared. I am missing 18 perishable and frozen items which comes to 31.27 euro. I signed the paper he gave me as he said he would be back with the second box! I have already tried to contact your bot on the Carrefour Espanya facebook group and have had no response. Numero de pedido: [protected].
How do I progress from here?

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