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Carrefour
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Carrefour reviews & complaints 1161 - 630

Carrefour complaints 630

H
Sep 01, 2015

Carrefour - repair of tv set under extended warranty

Dear Sirs, I have submitted my TV set for repair on 25Jul2015 at Sharjah Branch under Extended Warranty Agreement. Invoice Number: [protected] Case Number: [protected] The set was not repaired...

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R
Aug 30, 2015

Carrefour - samsung dish washer not working

18 August purchased dish washing machine from Carrefour Mirdiff City Center. It is Samsung. It was not delivered on the promised date nor a contact provided for delivery. Therefore contacted Carfour...

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H

Carrefour - negative support / followup

I’m forwarding my complaint to your attn which is regarding the negative service and support faced during my visit to one of your branches in Qatar. During our last day in Qatar before travelling...

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S
Jul 12, 2015

Carrefour - refusal for return service

Bought two itunes card at 15 euro each for my kids. My kid actually saved his money for it. After having bought the cards, it appears these do not work with foreign ipads/appl id's. So the card are...

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M
Jul 10, 2015

Carrefour - samsung galaxy note 4

Dear sir/ma'am I am Mujahid Kadri, I have purchased a new Samsung galaxy Note 4 on 4th July 2015. After buying the phone I observe that whenever I call or use some application the phone become too...

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A
May 17, 2015

Carrefour - really bad customer service

Really bad service, unprofessional employees, no regard to customers time.
Was waiting for an hour to get a price adjustment of about $7 on an item that was on sale but register wasn't giving the discount. Finally left without buying the item because I realized the employees where pretty much having fun with the situation instead of fixing it and adjusting the price. They sent someone to check on price which took 25 minutes, he came back, told the guy at register the price I indicated was correct, meanwhile the guy at register was checking other people out. Then they said they need to get a new price code which will show the discount, another 10 minutes, then they said we need to get the manager from upstairs, manager came 20 minutes later but insisted she was informed only 5 minutes ago.
Anyway, then the manager wanted me to carry the item upstairs because the cash registers downstairs couldn't handle the discount, yes I had to carry it upstairs if I wanted the discount( they had over 10 registers downstairs). Just unbelievable, at that point I just walked out because I knew it was going to be another 30 minutes or more to take care of this issue which should just take less than a minute. Plus I was so mad, I didn't want to end up assaulting anyone which I was really tempted to do.
In short, I really wonder why they don't just take care of the customer, isn't that their job? They made me feel like I was trying to cheat them by $7, My family and I spend at least $1000 monthly on groceries there, no more, time to find another place which values customers.

A

Carrefour - bad shopping experience / racism

shopping is an experience. where some people enjoy it. I enjoy shopping specially at Carrefour. where it is not like any regular store.
I am a regular costumer to Carrefour since long time, where I have already visited it countless of times. I don't live in Buraidah. but every time I visit it I must pass by Carrefour. total of my visits to Buraidah Branch are 5 times. Today at Buraidah branch, I had my 3rd bad shopping experience at Carrrefour. which is considered too much of bad experiences compared to amount of visits. isn't?

All of those bad shopping experience came from your employees. I could have reported them all. but I am not that kind of people who get pissed off so easily. today was critical that's why I am reporting it.

here is the story, me and my little family were planning on our days off to enjoy our time and visit Buraidah. not much to be done over there, but there is always a good place to visit and that was Carrefour. so we headed there at this morning. my wife was pushing my little baby boy on our baby trolley entering the shop. she had with her 2 bags. one for the baby which carry's his baby stuff. the other bag was her handbag. I was just behind them. I told my wife: you go in. I will grab a shopping cart and I will be catching you up. she went in with no trouble at all. me who was just after them could not get in that simply. because I was carrying my own handbag. which for some reason the security guard did not allow. He says: Sir you are not allow to go inside the store with this bag. I replied: why not?. he says: since it is against our policy. you must keep your belongings here before you go shopping. I replied back: this is my personal handbag which I carry almost everywhere. Inside it are my personal stuff. my wallets, my passport, my mobile phones, my keys and other goods. he says: but still you are not allowed to take the bag with you. I replied: if that so. then why did you allow that women to go shopping inside your store carrying 2 bags and a big baby trolley. Isn't she breaking your polices?. I said that while I am pointing at my wife where she was already in and not paying attention to what is happening between me and the guard. I continued: you could have stopped her and told her about your polices. he replied: we are not allowed to speak to women. shockingly I said: why not? do your polices are only applicable on men?. he said: yes. I replied: well, that is a racism. what is the different between me and her? both of us are going to shop in your store and both of us are carrying at least a handbag and mine is much smaller then her. not to mention that she has another one. he replied: but still that will not allow you to go in unless you handover your handbag. at that time I got frustrated. I said: are you even paying any attention to what we are talking about?. I don't think you care about your customer or what he thinks. another employee joined in the conversation supporting the security guard. he is a customer service. he says: well you are not the only customer. if you don't like it here the way it is, you could go any other place. I got shocked from what he said. it is not professional at all. so I decided to talk to the manager. so I asked another guy for him. he says: he is not here. I left my phone number at the branch and I requested that guy to assure that the manager speaks to me. I called my wife at the cellphone and I told her: leave everything you picked up and let us go out. we are leaving. I am not shopping anymore at Carrefour because of racism.
Such a behavior must not be let. your employees need to know how to act since they are a representative of Carrefour. Either they are right but they haven't done it the right way. they allowed my wife and didn't allow me. Or wrong. both ways will not be suiting anybody. specially me.
Engineer Ahmed Beitar

I have submitted this report to them at their online customer care website. no answer yet.

M

Carrefour - severe complaint due to delivery issue

Dears,

I wish this mail find you well. I writing this mail to you to record my severe sorrow for the bad experience I passed through with Carrefour El Obour branch. I bought a refrigerator since 21 March 2015 to be delivered in one week in 28 March 2015, unfortunately I didn't receive anything.
To give you a better picture of my complaint I got a unprofessional phone call from delivery company on 26 March 2015 it was very rude and he was asking me to deliver it in the same day 26 March 2015. I told him with my official receiving date and he answered rudely ok I will call you again.
Then no one called me. I called Carrefour call center and they apologized and informed me that the delivery company will call me again but I got no answer I called them again and the sent internal complaint but I got no answer also.
On 1 April 2015 I got phone call from Carrefour customer service and they informed me that the delivery company will call me on 2 April 2015 or on 4 April 2015 to deliver it, but unfortunately again no one contacted me.

I'm sorry to have such experience with a trusted name like Carrefour. And I'm sorry to inform you that I will go tomorrow to withdraw my money and I want to inform you that I'm really disappointed from this experience which affect Carrefour Egypt trustful name.

M

Carrefour - severe complaint

Dears,

I wish this mail find you well. I writing this mail to you to record my severe sorrow for the bad experience I passed through with carefour elObour branch. I bought a refrigerator since 21 March 2015 to be delivered in one week in 28 March 2015, unfortunately I didn't receive anything.

To give you a better picture of my complaint I got a unprofessional phone call from delivery company on 26 March 2015 it was very rude and he was asking me to deliver it in the same day 26 March 2015. I told him with my official receiving date and he answered rudely ok I will call you again.

Then no one called me. I called carefour call center and they apologized and informed me that the delivery company will call me again but I got no answer I called them again and the sent internal complaint but I got no answer also.

On 1 April 2015 I got phone call from carefour customer service and they informed me that the delivery company will call me on 2 April 2015 or on 4 April 2015 to deliver it, but unfortunately again no one contacted me.

I'm sorry to have such experience with a trusted name like carefour. And I'm sorry to inform you that I will go tomorrow to withdraw my money and I want to inform you that I'm really disappointed from this experience which affect carefour egypt trustful name.

BR

Mostafa Essa

Radio specialist and R&D project manager

Vodafone Egypt

H
Jan 03, 2015

Carrefour - no commitment and staff attitude

I bought Items for garden and they schedule the delivery after three days, and on the day of the delivery the call to reschedule and paying to the attention that I reschedul all my commitments and...

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A
Dec 18, 2014
Resolved
The complaint has been investigated and resolved to the customer’s satisfaction.

Carrefour - worst job experience

Hellow everyone... I am currently an employee of hyperstar (carrefour) and my experience of job is the worst experience here at hyperstar. I am not blaming the one who is reading this but trust me...

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M
Nov 01, 2014

Carrefour - unprofessional staff.

Was very disappointed with the service received in carrefour abu dhabi, sports section. bought a sports machine (dhs.1200), and after a short period of time it stopped working. I have contacted the...

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Resolved
The complaint has been investigated and resolved to the customer’s satisfaction.

Carrefour - refusal to issue loyalty coupon for past purchases

Carrefour offers a Loyalty Program which reimburses a percentage of the total amounts spent in any of their stores when using your loyalty card. I am due about 100 Euros in coupons since the start of...

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Carrefour - failure to honour promo

Carrefour recently ran a promo where they issue stamps for a promo product. In this case a football bear. When its time to collect they state no stock left so they fail to honour the promo and nothing the customer can do. This is simply theft. I never thought Carrefour was so damn cheap that they had to scam customers. The worst thing is the promo is something that kids want so now I have a very disgruntled son and have to explain that some companies like Carrefour are less than honest when there is an extra Rp profit to be made. Carrefour, if you cant deal honestly then dont deal at all. I will take my business to Lotte.

E
Resolved
The complaint has been investigated and resolved to the customer’s satisfaction.

Carrefour - faulty products

Dears,
I’m writing to inform you that I had a negative experience at your location in Swefieh, Amman Jordan on November 2013,
First of all, I recognize that you, as the reader of this letter, are not responsible for my bad experience, but I am still upset about the situation.
I went to the Carrefour Swefieh (Galeria Mall) with my family and bought a think pad. For 189 JDs. After a month I was trying to put it on but it didn’t it was just dead, I went online and checked its warranty online but unfortunately it was over one moth before I bought it October 2013 ?! although the guy in the store who sold me the pad told me it has one year warranty so I drove back to your store in swefieh in galleria mall where I bought the think pad to explain the situation and get it fixed.
I went to the customer care desk and explained the situation, so the guy called the section manager to solve the problem, after 15 min of waiting When I got to the speaker, I was told (in a tone that sounded annoyed with the fact that I wanted the issue fixed) that it was easier to take it back to the dealer because its going to take 21 days to fix it. and if I leave it where I bought it (which is Carrefour), and said that he knew that it has no warranty and its bought from Dubai by a Jordanian company and they do the one year warranty instead. So I told him that if it is out of warranty from the dealer itself, it means that the situation will be worst in the future and further problems will occur in the future, and I assumed that this problem will persist because I was not solved by the proper people, and how would I know that this company he is telling me about will know what they are doing, as for the parts that they are going to use if these parts are original or not. So I decided that i don’t want it and I want something else (another brand I mean) To exchange with Because this product is not reliable.and if i knew this befor i bought it i wouldnt have bought it in the first place. So he said that he would not take it back because it has been more than the limited time for a refund and shook my hand in way that he was very annoyed that I was asking to take it back and excused himself. As if he was done talking to me.?! it was also extremely inappropriate. I was so upset by the situation and shocked at his attitude. And the way I was deceived by the seller and not informed about the situation beforehand.
So I took things in my own hands and looked for the dealer he referred to and went all the way to gardens street which is very far away from where I live and found the place and gave them the think pad so they told me its going to take a 15 days to fix it. So I called after 15 days and they told me It was not ready so I called after 20 days and they told me it was not ready so I called after 35 days and the guy over there told me it was ready so I went I picked it up. After five days it had the same problem.
I feel very disappointed with this interaction, as I usually enjoy my experiences at carrefour. To fix this situation, I would like a refund or at least exchange for this defected item that I bought from your stores. I do not need any apology from any of the sales people because at the end I know for sure that you will handle this situation without my interference.
Please contact me at [protected] or email me back at [protected]@gmail.com
I would like this situation to be resolved so I can continue to be a loyal carfour customer.
Best regards
Eyad Batshon

Dear Mr. Vercauteren

As per our last conversation dated 06-06-2014, i am following up with you as per your request regarding my Think pad,

First of all let me thank you for your patients and professionalism, without your help, things could have gotten very complicated,
since our conversation which was one month and a half ago since i delived the think pad to the Carefour Galleria mall or maintenance. so today i gave you a visit at Carrefour Galleria Mall and met with an employee called Mohammad Alkhaledi and as i understood from him that the Pad is not ready and they just sent it to maintenance a week ago.

I wish that you understand my frustration and discomfort from this issue, i tried to convince myself that this thing is normal but it seems its not and i am afraid i will remain the same way or even worse.

So please understand me demanding for refund or an exchange with another brand that has warranty from its Certified and original dealer. because this situation is continuing to be intolerable.and since i bought the pad it has been in maintenance.for so so long.

please know that i love to shop at Carrefour for everything, and i would like to continue considering Carfour my only destination for all my needs.

I hope that my cases was clear, if you need additional information please let me know.

I will be awaiting you reply and this matter solved once and for all.

attached are the invoice and the service invoice .

My Best Regards

Eyad F Batshon

Dears

I am reflecting to you my case may anybody help me.

I am a very Loyal customer of Carrefour that had many problems with my pad since the first month i bought it from Carrefour Galeeria Mall, Amman Jordan, and there was a person at Carefour amman helping me to solve my problems because no other employee could over there. his name was CHRISTOPHE VERCAULERN, so i emailed him to follow up and this is what happened, please read the email from the beginning to understand.

After i revived this email from Mr Vercauteren, I returned to Carrefour in Galleria Mall Amman Jordan, and asked for exchange because the Pad had been in repair for more than 45 days and as the General Rules For Exchange and Refund Say i am Entitled for an exchange or a voucher for the same amount of money that i bought the pad for, and when i arrived there i presented the voucher and the customer repair slip that was issued in 06 Jun 2014 and today is the 19th of July, to the it to a manager Mr. Mohammad alkhaledi and asked him for an exchange but he refused and stated that we (Carrefour) should not have taken the pad from me the first place because its not their Job and it my job to take it to repair under warranty ?!?! so i tried to explain that i bought it from you and common sense say that you are the one taking it for repair, after not reaching any conclusion i asked to see the manager, then Mr. Mohammad al masri showed up so i explained again that i neeed to exchange the pad because it has been so long since i gave it to carrefour, so he refused and explained that Mr. christophe should not have received it from you because it is out of warranty, so i interrupted him and explained that it is under warranty and i have the receipt, and then he replied even though we cant exchange it ?! so i said but your General Rules For Exchange and Refund states clearly that i can, and again he said it does not say that so i told him please read the general rules first and then tell me that, and i handed him the receipt and told him to flip it and read what was on the back, so after reading the text (which i dont think he read) he said no we cant exchange the goods or give you a voucher so i told him i have been in this mess for at least 8 months and i offered to share the emails i had with Mr. Christophe to have an idea, so he said i know everything i have your emails, so i said perfect so you know how much i have been suffering, he said that this is our policy and cant do anything about it, and asked me to pass by in few days maybe the Tab would be ready.

First i know that this is not how carrefour treats their customers, because i have been a loyal carrefour customer since it has been opened its doors in Jordan, second i know that this is not carrefour problem its the dealers problem so why are the employees trying to cover up the dealers mishaps, and getting the customer to suffer.

Please not again it has been so so so so tiring for me what should have been a simple thing ended up becoming very frustrating and time consuming, and you can read my previous emails that my intention was to get a working Think pad and to run my work smoothly, unfortunately i was not successful in that in any way instead i was wasting my time and carrefours time.

At the end what i am requesting is a refund or at least an exchange as i mentioned with any other item from your stores.

Thank you for your time
Hope you can solve the issue asap once and for all.

A
Jul 14, 2014

Carrefour - physically & verbally attacked by carrefour employee

I was in Carrefour Dandy mall, Giza, Egypt on 5th July 2014, they were using the internal audio system to announce discounts for continuous 20 min, -which i was complaint to them earlier in a written...

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A
Jul 14, 2014

Carrefour - physically & orally attacked by carrefour employee

I was in Carrefour Dandy mall, Giza, Egypt on 5th July 2014, they were using the internal audio system to announce discounts for continuous 20 min, -which i was complaint to them earlier in a written...

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A
Resolved
The complaint has been investigated and resolved to the customer’s satisfaction.

Carrefour - money stolen by staff

I am one of Carrefour's frequent customers worldwide and I am totally satisfied by all products, offers and services provided there. However, last week I was on a line to take the weight of my...

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H
Jun 30, 2014

Carrefour - delivery delay

I purchased a Refrigerator since 21-Jun to be delivered max by 28-Jun, on 24(or25)-Jun the refrigerator has been delivered with deformity and the delivery service told me that they will change it and to be delivered max by 28-Jun, then 29, 30 and now they told me will be delivered on 2-Jul.
I’m highly dissatisfied and formally escalated this case to you to deliver it today.
Unfortunately, I lost all my foods due to your poor commitment which is the first time I practice such attitude from Carrefour.

K
Jun 21, 2014

Carrefour - price discrepancy between display and checkout

Recently I had the misfortune of shopping at Carrefour in Briancon. In front of a
display of Lindt chocolate was a large clear notice with a special offer. However,
upon paying and checking my receipt I found I had been charged 50% more than I should have been. At the entrance desk, a lady checked and rechecked the figures and pored over lists oblivious to my waiting, finally concluding that I had been charged
correctly. I asked her to come and see the offer price which was displayed but she
refused. I had begun calmly but this treatment now angered me and I demanded
vociferously to see the manager. Big mistake of course, since this allowed Carrefour
to perform the magical transmutation of their fault into mine due to my not being
"calm". Adding insult to injury security was called (I am in my 60s). We waited for
the manager who then proceeded to take his time poring over the figures refusing to
come and see the displayed price. In the end I forced the issue by going to the
display myself leaving him no option but to follow, whereupon he was obliged admit
that I had been correct all along. No apology while they disgruntledly refunded my
money. Their excuse - I was not calm. I had been perfectly calm for the first 10
minutes! What absolutely atrocious customer service.

R
Sep 26, 2014

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