Carnival Cruise Lines
reviews and complaints

We went on the Carnival Spirit from Sydney-Moreton Island-Sydney between the 5th October-9th October, 2017. Our booking reference was CCDJ5Q. Our stateroom was 8177.
The first day and a half went well and we were enjoying the experience however the cruise was wrecked for us from the 7th October until the end due to the actions of the person operating the tender which was taking us to Moreton Island for our shore excursions.
At approximately 9.15am on the 7th October we boarded a tender to the island. My 10 year old son was already upset as he is scared of being on smaller boats but he had agreed to go on one as we had great activities planned on the island and we had reassured him many times that he was safe. Our reassurance was misplaced as the tender started to accelerate away from the ship and smashed into the tender in front. The side windows smashed & glass went over other guests and the side of the the tender was pushed in. Instead of returning immediately to the ship the driver took us further into the ocean and sat idle causing us to spend a few minutes trying to determine if we were taking on water and if so how we would save our children.
Eventually the tender returned to the ship where we disembarked. Instead of being given time to process what just happened or debrief or know if everyone was alright the crew barked at to get into the next tender we had just hit. We got on the next tender and as we sat there my kids started crying so my son & husband got off saying they were going back onto the ship, this put me in an impossible situation as I now had my 10 year old son distraught & crying about the thought of getting on another tender & a 12 year old daughter crying from the accident but also at the thought of missing out on swimming with the dolphins if we didn't get on. The staff suggested my son could go to kids club all day while we went to the island, as if I would leave my son who was visibly distraught in the hands of strangers and tell him we were going to have a great day without him! My husband offered to stay on the ship with our son while I went to the island with my daughter but this is not was not a resolution that either of us were happy with as it split the family up on a day where we should all have been together having fun. Now my son was under pressure as he knew he was the one stopping us from going and therefore wrecking the holiday.
We all decided to try and get on with the fun day we had planned and somehow my son agreed to get back on another tender which is what we did. After travelling a few minutes away from the ship we regretted our decision as both my children were crying uncontrollably from fear of being in the tender. One other lady next to me as she walked on "If we're going to die, we'll die together". The ride over was rougher than we'd hoped for and we had adults vomiting around us. This just added to our trauma/stress. We could not do anything but proceed to the island and when we got off knew our children (or ourselves) would not get back onto another tender straight away so decided to try and forget about it and get on with our day and did our first booked shore excursion. Unfortunately this ended up being on another small boat and we hated every minute of it. We got off this boat, all felt the day had been wrecked as not one of us could forget the fact that we would eventually have to get back on another tender still to get back to the ship. Going on with our planned activities was impossible as the fear/anxiety would have built up all day till we got the return trip over & done with so we gave up and returned to the boat.
We sadly went back to our cabin and spent the rest of the day staring at an island we never got to enjoy (very hard to do). We all missed out on no doubt lovely experiences/memories that day and considering it was our only stop this was a big deal. The rest of the trip was wrecked for us as all we could think about was the crash & what we'd missed out on.
We waited for staff/management from Carnival Cruises to come and talk to us, apologise, see what they could do for us but this never happened. It was left to me to make a complaint at guest services and ask for the cost of our shore excursions back that we didn't do. These 2 excursions were refunded but Carnival staff handled the entire incident very poorly.
We spent a large amount of money for a 4 night cruise ($3811) that we had saved up to do and can only look back on our experience with unhappiness and disappointment. Carnival Cruiselines is responsible for this. I would like to make it up to our children and take them on another (non-cruise) holiday (as the my kids will not do another cruise) but now don't have the money to do so. We are happy to pay for the food & accommodation we were given but expect compensation and a formal apology for what happened.

Reservation #86J8W3 with Carnival Cruise Fantasy Ship for december 10th 2017. I had until september 26th 2017 to make final payment. I am a resident of Puerto Rico and unfortunetly on september 20th 2017 we were hit by Hurricane Maria. Because of the damage caused to our island we have experienced trouble with phone and internet access. It was impossible for me to make the final payment for the Cruise. I am requesting if it is possible that Carnival Cruise grant me a credit for the amount I paid for reservation so I can use towards a future reservation. I have attached a copy of my drivers license as proof of being a PR resident. Thank you.

I have had to cancel my cruise due to medical reasons beyond my control. I have been having problems with both of my feet the doctors have had to amputate my right foot in the last 4 weeks and may have to remove my left one in the future. I am confined to a wheel chair. I am unable to drive, walk or care for myself without assistance. I would like to get a voucher for the amount that I paid for a future cruise if possible. I am a Platinum VIFP with Carnival #[protected]. I am posting 5 pictures of my situation. If you need verification from my doctors I will be able to get that for you as well. I was so looking forward to going but this is out of my control.

Sincerely, Emery Clemmons

Hi I am sailing Date Dec 23, 2017 Destination 7 Day Eastern Caribbean...What I have found out via the itinerary updates is that no longer am I going to 4 ports...the St. Thomas Island has been removed. I was told that it is a "bonus" for actually docking and that I am not paying for "docking" but what is on the ship and if I read the contract correctly it was spelled out...WOW! I wasn't expecting that...moving forward...We are still cruising to San Juan even though the island is devastated "...30 percent of the island still has no drinking water and 80 percent doesn't have power. That's according to government data updated daily, which some volunteer workers on the ground say is inaccurate. They say the situation is far more grim" (this is from today's Washington Post) I do not want to tour devastation...this trip was supposed to be relaxing and fun...it is not turning out that way. I do not want to be one of those 1rst world people looking down on someone...it is bad enough that Mr. Trump does that...what is my alternative...cant we do western Caribbean? Or how about a refund?

Booking number 5GP2K3 Due to unforeseen circumstances and losing my job I am having to cancel my 02/2018 cruise on the Carnival Dream for myself and our kids. I was advised to send in a complaint so that I can be contacted to get my additional money back which is $500 and for my children and I we really need that at this time. I was only given a partial refund and I'm in desperate need of the rest. Please have someone contact me at [protected]@gmail.com to further discuss so I can get a rebuke refund of what I have paid.

Thanks,
Stacy

I ended up getting over 20 bed bug bites while on the cruise AND took some of the nasty guys home with our luggage.. see attached photos.

I called the carnival customer service line yesterday, waited for 15 minutes to talk to someone, only to be transferred to another department where I waited another 41 minutes to talk to someone who only took notes of my complaint and told me to look for an email in 3-5 weeks. I told him he NEEDS to get someone to the room ASAP to remove the bed as there was another group of people boarding 1.5 hours after we got off of the boat, but he said he would send the complaint to the department but he couldn’t guarantee any immediate action as “the department that deals with these issues is very backlogged.” I asked to speak with a manager about this horrible customer service process and he said they couldn’t take my call either because they were also very backlogged with complaints.

After spending hours unpacking everything in the driveway and transporting our clothes in trash bags to our laundry room, washing all of our clothes in hot water, rinsing everything we could in hot water, and leaving everything else in the garage or bathtub, we are now calling our pest control company to come bomb our house and ordering bed bug pesticides on Amazon because despite our efforts, we found bed bugs in the items we could not rinse in hot water that we quarantined in our bath tub. We are taking everything that isn't machine washable to be steam cleaned tomorrow. Needless to say, this has become a miserable, tedious, expensive inconvenience and we are wondering what carnival can do to rectify the situation.

What are your suggestions?

Thanks,

Chantelle

We are scheduled to depart from Port Canaveral on Dec 2, 2017 on the Carnival Magic. We are sailing with 4 other individuals. We booked this cruise many months ago and although Carnival cannot control the weather they do indeed have control over making things right with their passengers. After NUMEROUS calls and time spent arguing in vain via telephone we are still going on our cruise...mainly because we are forced to! St Thomas and San Juan being substituted with Nassau and Half Moon Cay are hardly the same! It's like comparing apples to oranges. We got absolutely NOWHERE with the Carnival reps that we spoke to. We are not ignorant or heartless and understand the devastation in the islands affected however we PAID for destinations that were much BETTER than what Carnival substituted! If unable to take us to similar destinations I felt some type of on board credit or drink package or partial fare refund would have been fair. NO! Carnival washed their hands of it all and basically go on the cruise, change the itinerary /trip date for a fee of $500.00 per couple or lose all the money paid for cancellation. Might I add we were notified of the itinerary change 57 days out from our cruise date! How convenient it was not done within the 60 day no penalty period. We will go and make the best of it however as Gold Members it has caused me to step back and reevaluate where I spend my hard earned money. Next cruise we will look into Norwegian...who provides all kinds of amenities when you book a cruise. Very, VERY disappointed in the reaction of Carnival Cruise Lines and their "we take no accountability or give a crap" attitude.

Dori A Lovell
South Carolina
Gold Status

Dear Cruise line,

let me inform you, the change of our itinerary that was made by you to ensure we have the best possible shore experience is not very suitable for us, because of 2 reasons:
1. on st. Thomas we have planned short re-union with uncle Georges, due to this change this meeting will have to be cancelled
2. we shall spend 4 full days on Nassau between 07.10. - 10.10.2017, please see enclosed our booking of hotel as well we flight tickets as a proof. We are sure you understand, we do not wish to come to the same island "Nassau" after 4 days once more by cruise ship, for us it is useless.

Although, we understand that recent storms are not your fault, please understand our point of view. We shall travel from Europe to our very awaited honeymoon and two islands you have cancelled were important for us.

Of course, you will not change the itinerary for us, but we hope you can provide us a satisfactory kind of compensation. Taking into account we shall spend 4 days on Nassau before the cruise, it would be nice if you could provide a shore excursion for free.

Thank you.
Best regards

Roman and Lucia Visnovsky
roman.[protected]@gmail.com

I Had a cruise booked with two rooms for Dec 3 out of san juan puerto rico on Fascination. Carnival cancelled our cruise due to hurricane Irma. I have friends that were booked on the same cruise same dates, they recieved an email notifying them of the cancellation, information regarding refunds and how to obtain a refund for the airfare. They were also offered a 25% discount on there next cruise. I have called twice and am currently sitting on hold for 1hr20mins with no resolution. I requested a copy of that email be sent to me, they said they would but have not. I am extremely disappointed in this company and their customer service. The only way I knew the cruise was cancelled originally is by accessing the website...but that doesn't offer the steps neccesary to obtain refunds on the airfare or 25percent off my next cruise.

Patrick Donovan
Judith Nazaire
[remoed]
[removed]

Re: Booking Number 6ZK1S7

10/14/2017

Dear Carnival Cruise Customer Service Department:

My name is Patrick Donovan. My wife is Judith Nazaire. My wife and I planned a cruise for schedule for Noveber 5, 2017, Booking Number 6ZK1S7. We plan this cruse on April, 2017. This cruise was plan as our honeymoon vacation. We plan all the details to our cruise and wanted this vacation to be special very special for us. My wife has cruised with both carnival and other cruises in the past but she specially insisted on carnival for our honeymoon option because she has had prior positive experiences with Carnival. This is my first cruise ever, she spoke highly of Carnival and her prior experience, she wanted to make sure I have the optimum experience.
The details:
On 4/2017, at the initial booking, we booked a suite for us for this special event.
On 10/5/17, my wife received a call from Carnival Cruise custumer service and made us an offer to upfrade to a ocean suite much larger than our previous suite and with priority boarding both on and off the cruise. We agreed to the perks because we wanted this cruise to be special. We can’t afford it but we agreed given the perks and for this special occasion.
On 10/6/17, we received an email detail changes in our itinerary has changes, given the weaher and the past huriccanes damaged, we accepted and understood. We accepted for what it was, no one has control ober the weather.
On 10/10, both my wife noticed the places we will be attending have 2 of the same places we are planning on booking for our April cruises plan with our 5 children for April, 2018. We thought it would be unfair to us to go to identical places six months later; it would be a waste of adventure. Due to strick school schedule we only have limited time from to vacation with our children, so I asked m wife to contact carnival to see if there are any other options.
On 10/13/17, my wife contacted carnival at around 3 pm, she spoke with an agent named Jessica, my wife explained the situation and our concerned to Jessica. She stated there were options to change. She viewed our booking and other optional booking options. WE both agreed on 11/12/17, a week later than out previously planned cruise. We found a cruise for the following weekend with different places, she quoted her a price of $1818.54, the price would actually be less and that the changes can be made. She assured her there were not going to be any problem in making changes; she did let us know that it will be a $50.00 change fee per each person. In fact she quoted her the same room type, the special suite we paid for and all with over $400 dollars less. She was getting ready to book but my wife wanted to make sure that we would be able to change the dates of our flights, hotel and car rental from Miami. She assured Jessica she will call back to finish processing the booking. Jessica gave her direct number and direct extension, [protected] xt 47335.
On 10/13/17 we contacted Expedia and made all the necessary chages to out flights, hotel and car rental, we paid an additional $177.78 for all the chages, we thought it was okay giving the fact that we will be saving some money from the cruise with the quotes that Jessica gave us. My wife called me and we were delighted we thought it was a blessing from God. And I called both my boss and her boss to request changes to our previously agreed upon vacation date approval.
On 10/13/17 at around 3:45 p.m. my wife continuously tried to contact Jessica to make all the changes but the phone was continuously busy signal. After 45 minutes of being busy, she decided to call the main number and asked a staff to connect her but she was told the extension was also busy and that it was likely because the agent left. At the time my wife could not remember the name of the agent she spoke with and she was told she could not be tracked even though we had the extension number. We were told that extension was not a noted extension for Jessica, almost as if she made the whole thing up. She hang up the phone with the agent and decided to wait and call the number she had to see if anything changed.
Afte ten minutes of busy signals, she called the main number and spoke with another agent, that agent told her that extension did not exist and she offered to help her. My wife described everything in details of what was happening. The agent noted she could not do anything to help her and that if my wife changed the trip she would be subject to change fines, she also had to file insurance for claim, the assurance we will lose 30% of the money we already paid and we should rebook t a whole new vacation for 10/12/17, or best option is to contact Expedia to change our plans back to 10/5. She asked to speak with a manager; she was connected to Christine Oliviera, a manager. She reported the same thing as the previous agent did. My wife was beside herself at that point, she began crying and had also experienced a panic attacks. She was so upset. We follow the proper protocol and yet no one is helping us and made it seem like we had lied. My wife called me over the telephone to tell me this and quite frankly I was livid too, but I was extremely fearful for her and the effect all of this is having on her emotionally and physically, it was quite upsetting.
My wife continued to insist that they only reasons the changes were made is because we were assured by carnival agent that the changes could be made without any issue. She kept insisting of the conversation she had with the agent and the offer made could not have been possible. Because at the time she was not abe to recall her name, she asked after constant doubt by your staff to listen to the recording to prove her. She was told the recordings may not be available but it will also take up to (3) business days because it was after hours to locate the recordings. My wife remained diligent and requested that an immediate action take place. She continued demanding help and review of the calls in hope to identify the woman she previously spoke with and to comfirm the information giving to her and to prove the only reason the changes were made were to to our fligt, hotel and car. After an hour on the telephone, Christine graciously agreed to locate the recording along with another person involved. Even at that time, no hope were given to us, we thought we were going to lose all of our hard earned money one way or another through Carnival or through the changes in Miami we saved up for our honeymoon. Christine took down her number and assured her either she or the other person will be in contact with her within the hour whether or not the recordings are located.
While waiting both my wife and I continued to call that number that was previously given to us by the agent at the initial call. It went from being busy to ringing and no one was answered it. We contacted the customer service and asked them to try the number herself and she also had no luck. Finally, last hope, the phone extension rang and on the 16th ring, it was finally answered by a woman named Jessica. My wife with tears in her eyes and crackling voice explained to Jessica what she has been going thru and explained in detailed all that had occurred within the 3 hours since she last spoke with her. Jessica confirmed the conversation and all that my wife was saying she and her talked about and what Jessica promised us. She recalled it. She apologized and stated the original plan in place and began making the changes. She then again quoted us a little higher price of $1896.46 for the same rooms we had at our prior cruise dated for 11/5/17. As she tried to book the room she then realized that room was not available, she gave us the option of another lower price room, which was the initial suite we had previously booked prior to the upgrade that was offered on 10/5/17. She noted she was not able to complete the booking and she indeed needed help from another department. She placed us on hold while she completed the booking. She came back 5 minutes later and explained the booking could not be completed due to the same reasons we were told by Christine the agent. My wife has to remind her, Jessica you told us changing the booking would not be a problem. We followed the protocol and were made assured. She was reminded it was based on her assurance and conversation is why she made the other changes to our flight, hotel and car rental and paid additional fees to make those things happened. She was reminded she assured us that not only there will not be a problem to make the changes but also we were promised a much lower fee that we had already paid for. She acknowledged she make a mistake and gave us incorrect information but also took responsibility for it and she once again placed my wife on hold and went on to speak to the same department to adhere to the mess that was caused by her.
In the mean time, Christine contacted us and noted the recordings were found and reviewed and Jessica did indeed made promises. But, instead of honoring what Jessica initially promised us. Christine made it clear that our room was not available and the only one suite with ocean view was a little over $1000 more, we could not get a suite, the only thing Carnival can do is to place us on a spa room at the same final price we paid for including out upgrade fee and we would not be eligible for the pre and post expedited boarding we were promised and paid for. Plus an additional
$100 dollars for the changes that were to be made and off course the vacation protection plan to be repaid. My wife due to her emotional state at this time and being overwhelmed in making sure we had somewhere to go on 11/12/17, because of all the changes we made and money already spend, agreed with what carnival agent Christine insisted Carnival could do. But me on the other hand is extremely disappointed and upset with the carnival team. I understand, mistake is made all the time but people should be held accountable for them. The audacity for the carnival agent to offer these changes as if we made the mistake is absurd. Carnival acknowledged they screw up, it was acknowledged by the person herself and by two other managers. How dare they treat my wife this way? They took advantage of the fact that she was overwhelmed and felt defeated at that point of the situation. I listened to the messages that my wife was then smart enough to began to record herself from the time then recorded she started calling that extension. Jessica clearly made a mistake and she acknowledged it and apologized for it. When Christine called her back she also acknowledged the miss information that led us to this massive confusion. We are not rich people, just working class individuals who work hard and try to reward themselves with their hard work. The tone was the same, as if my wife was the one who made the mistakes, as if they were doing us a favor by putting us on the so called “spa level”. In essence we lost $328.00 for the suite upgrade and priority boarding we paid on 10/5, we spend an additional $177.34 for changes of airline and hotel to accommodation. We had to pay an additional fee of $100.00 for the changes.
I say all of this to say, this is not acceptable. Carnival need to make things right.
1. We want the upgraded suite we paid for with priority boarding we were paid for.
2. Or we want our initial suite with refund of the $328.00 we paid for the upgraded and priority boarding.
2. If those Suites are not available as you stated, we want whichever ocean suite that is available and Carnival will just have to eat up the additional cost.
3. If neither of those room options are available we will expect a significant cruise credits (amounts that were lost totaling additional fees, $328+$173+$100) money loss by us and discounts on our next cruise schedule in the future.

That is the least, given that my wife suffered emotionally and physically from this debacle made by Carnival. She came home feeling really sick, vomiting from all the stress that was cause by your staff and their lack of communication. My wife is the niceness woman you will ever meet.. She accepted you’re previously suggested terms because she was stress and she did not want to disappoint us, because she wanted to make sure we had somewhere to go for our honeymoon. It fells that your staff noted that and took advantage of that. But I am not my wife and for her I’m am ready and willing to take legal actions until we are properly compensated for the monetary loss and emotional loss. Please I encourage you speak with all the parties involved and listen to your recordings as well. Hearing my wife voice on those recording were the worst thing we had to encounter in our marriage thus far. And I cannot and will not allow anyone or any company big or small to take advantage of us the way I feel Carnival cruise staff did on that day. I hope to hear from someone soon.

Sincerely,

Patrick Donovan

p.s (Audio proof and paper proof available upon request)

My wife and I purchased the beverage package for our cruise on Carnival Splendor sailing on Sept 30th., However when we were on there private island, we found out that it couldn't be used on the island. We were charged $34 dollars for beer. when I asked the server why he said it was to make more money. I donot understand why, as it was entered into their system for charges. I feel I paid for the package approx $1000 and still got charged. I think I should get a refund for the beer.

We scrimped and saved for a year for our dream holiday, with our friends Keith, Joy and their grandson Ryan. Eight days in a villa in Florida and a weeks cruise on Carnival Conquest sailing Sept 9th 2017. During our first week we heard of hurricane Irma, and found out the cruise had been cancelled until Mon 11th, and then Tue 12th. As we were to leave the Villa on the 9th, we had to book another Villa at a cost of £680. As the cruise was only going to Cozumel Mexico ( we had been to before ) instead of four Islands, we decided to cancel, and accept a voucher for a cruise in the future. We can not afford to travel back to the U.S.A. so we thought we could cruise along the Meditteranean. Now, we have found out Carnival only have two cruises going along the Med, next April and nothing else. We wanted September. As i have said, it is impossible for us to travel back to America, and there are no suitable cruises along the Med, what are we supposed to do, lose our money $2315 which we can ill afford. Would it be possible for us to have a refund?

It is wrong for Carnival to penalize me for the devastation that occurred in Puerto Rico. Carnival has changed our ports to a cheaper destinations and is charging the same cost. I called to inquire about a price adjustment and was told that management made a decision and it was final. Carnival's management is in a great position to make this kind of decision because they will profit at everyone else's expense. I can't get a full refund so Carnival is going to make a profit. Carnival is ensuring that their revenue is guaranteed. This is unfortunate because I prefer Carnival's line over all others but this will be my last sailing with them.

Yes my name is Eleece Weatherspoon . I have been tiring to get in touch with some one for five days and have been on hold for at least 30 mins a day on hold and haven't talked to anyone. Well first I just came back off my cruise on the carnival Glory that sailed out September 30th. It was bad enough our itinerary was changed and came all the way from Texas to go on a cruise that I could have went on from Galveston. The staff was the rudest people I have ever seen. I bring a group of at least 20 people every ear for the past 4 years and we have never experienced what we went through.My first day I got to my room #6427 there was mess smeared in he toilet seat when call house keeping he tell me it is a stain. When I left the room he attempted to scrub it off instead of switching the seat that was so unsanitary. My sheets was changed until the 5th day and I had to compiling about that. When he changed the sheets he did not change the pillow case had to call him back. My daughter was in room 2214 and she call me and said she needed some tissue and when she called house keeping they told her to use the Kleenex tissue in the box that was in the bathroom. I don't no what kind of truing these people had on this ship but they need to go back and learn how to be mo professional. I have never had this experience on carnival until now. I brought a specie mojito and the bartender started making my drink he had it half way finish when he realize that he did not have all the ingredients at the bar so he takes my drink and walk all the across the Lido deck to the other bar and get what he needs and come than finishes my drink and gives it to me. All those germs out there and he traveling with my drink. I had to bring to drink back because he did not make it right. I had to go to guess service to have it credited back. I spend too much money with carnival to have to had been subject to this type of behavior.

I can understand that san juan and st Thomas are devastated and Carnival feels they will not issue any refund for the nov 25 th cruise on the Glory but now this is a cruise to Bahamas Puerto Plata and Grand Turk and they save thousands and thousands of dollars in the huge savings on this much shorter distance they travel Hey how about a refund to reflect the passengers fare very disappointed tom wainman

We were supposed to sail on the Fascination December 3 which was of course cancelled. We spent over a year planning this tr ip to celebrate our 20th Anniversary. After we booked this trip well over a year ago we immediately purchased a Faster to the Fun Pass. After many hours today, we were finally able to re-book our trip sailing the same week on the Breeze, but of course the FTTF are all sold out. This is incredibly unfair and we would like to request Carnival waive the number of FTTF allowed to give ours back to us. It's the least you can do after the manner in which we were treated through this fiasco. We are not complaining FEMA chartered our ship, we certainly understand the need, but we are appalled at how we were treated by Carnival through the entire process. Our new booking number is 8XF6K6.

Booking #6SR6J7
I have a cruise that I'm to leave on in 11 days. My son now has to go under major surgery and I'm unable to go. I wanted to give my cruise a friend of mine and I was willing to pay a fee. When I called the woman told me I would have to pay $650 just to cancel and than I would have to rebook and pay for a whole new trip. I don't understand how changing a name is very hard at all. She than continued to try to sell me the cruise and kept saying I should go no matter what. No my child comes first! I than spoke to someone else and they said it wouldn't be a problem. They than said they could not do it. This is very frustrating!

Hi,

I booked a trip with friends to sail aboard Carnival Fascination. Was set to sail out Nov 12, 2017 from Puerto Rico. After seeing Hurricane Harvey, then next Hurricane was about to hit Puerto Rico. I was worried about not enjoying the trip due to port changes and also I would have had to fly into and out of San Juan, was worried about ease of travel as well. I cancelled the trip; my travel agent informed me ships were still sailing out even in the damage and chaos.

Now I am informed that 1 month prior to sail date, the ship won't be sailing out and gave the rest of my group full refunds.

Is there anything that can be done in my situation? Or even credit be given toward another cruise?

We booked a cruise for Nov 5th on Carnival Splendor out of Miami Fl...due to the recent hurricanes our Itinerary has changed. We were supposed to stop at 4 ports and now has been changed to 3 on an 7 day sailing! When you call customer Services at [protected] you get NO CUSTOMER SERVICE! So as a customer that has booked Carnival cruises in the past, I will never book Carnival Cruises again! Booking #BLM2X6

10/10/17

RE: CARNIVAL CONQUEST
SEPTEMBER 16, 2017

Booking numbers;
5WL4T2
GQV2N0
6FL6Q1
6JJ2X9

Dear Carnival Customer Service,

I am writing to you regarding my recent cruise on the Carnival Conquest; which departed from Port Everglades on September 16, 2017. I have traveled on Carnival Cruise lines and competitors, however this was a disappointing experience. I am hoping that you can offer some form of redress for the terrible journey I took on your ship.

Our 8 day cruise was planned for more than a year, it was selected by our family of 12 (4 rooms), to visit the beautiful destinations advertised. Less than a day prior to cruise our itinerary was amended;

SAT Ft.Lauderdale(Port Everglades), FL 4:00 PM
SUN Fun Day @ Sea
MON Amber Cove, Dominican Republic 9:00 AM 5:00 PM
TUE La Romana, Dominican Republic 9:00 AM 4:00 PM
WED Curacao 1:00 PM 11:00 PM
THU Aruba 8:00 AM 4:00 PM
FRI Fun Day @ Sea
SAT Fun Day @ Sea
SUN Ft.Lauderdale(Port Everglades), FL
As a result of the sudden changes, we were compensated $25.00 per room. While on board, we were informed that additional itinerary changes were planned;
SAT Ft.Lauderdale(Port Everglades), FL
SUN Fun Day @ Sea
MON Amber Cove, Dominican Republic
TUE La Romana, Dominican Republic
WED Ocho Rios
THU Fum Day @ Sea
FRI Grand Cayman
SAT Fun Day @ Sea
SUN Ft.Lauderdale(Port Everglades), FL

Our destination times were shortened, because my family has cruised in the past, the destinations were places we have been to before.

Because of the sudden changes in the itinerary, the onboard activities and events appeared lackluster, the staff was not engaging or excited to create an upbeat memorable experience. We were not credited or compensated for the port changes.

I request that you remedy this situation immediately. I would appreciate a credit towards the cruise to the destinations we initially booked. Please feel free to contact me at [protected], to discuss alternatives. I look forward to hearing your response.

Sincerely,

Tamara Green
[protected]@yahoo.com