CarMaxtotal loss of vehicle

This review was posted by
a verified customer
Verified customer

Hello, I purchased a 2009 Chevy Tahoe from Carmax in May 2017. My truck was then totaled in Dec.20, 2017. I only had it for 7 months. My insurance paid $20189.96. I informed Carmax finance the day of the accident and told them that the truck was in an accident and I think its a total loss. The insurance adjuster confirmed on Dec.22, 2017 it was a loss. After about three weeks a check was sent to Carmax. They received the money and still say I owe a principal balance of $1357.04. I feel I do not owe that I have paid every car payment except for December 2017. The total payments I made is $2758.80 and they are not considering early pay off which that would be exactly what it is. In total, my loan was $22, 249.86 after you add the check from my insurance and what I have already paid it comes to 22, 948.76. They already made a profit of $698.90. You have your money and its paid so please remove me the late payment phone calls and take this loan off my credit. I have received several phone calls and I tell them every time the truck is gone it's totaled.

Post your comment

    By clicking Submit you are agreeing to the Complaints Board’s Terms and Conditions


    Unhappy consumers gather online at and have already logged thousands of complaints.
    If you see dozens of complaints about a certain company on ComplaintsBoard, walk away.
    One of the largest consumer sites online. Posting here your concerns means good exposure for your issues.
    A consumer site aimed at exposing unethical companies and business practices.
    ComplaintsBoard is a good source for product and company gripes from especially dissatisfied people.
    You'll definitely get some directions on how customer service can best solve your problem.
    Do a little research on the seller. Visit consumer complaint websites like ComplaintsBoard.